[ES_JOBS_NET] Department Head, Global Service and Support, TOFWERK, Switzerland

[Christine Wiedinmyer]

https://www.tofwerk.com/department-head-global-service-and-support/

Department Head, Global Service and Support


TOFWERK is making the world a cleaner place through innovative solutions for chemical analysis.

Our scientists and engineers design, manufacture, and optimize high performance mass spectrometers for new applications to support researchers and industrial customers around the world.

We are headquartered in Thun, Switzerland, with regional offices in China and the United States.  Our diverse team members cultivate a collaborative and creative work environment.   Together we deliver the highest quality products and service to ensure our customers' success.

We are seeking a Department Head for our Global Service and Support Department, based in Thun, Switzerland.


Responsibilities

Reporting directly to the Chief Commercial Officer and working across all TOFWERK product lines, you will:

  *   Develop and lead TOFWERK's globally distributed technical service and support team
  *   Manage day-to-day service and support operations across multiple regions for all product lines
  *   Resolve critical customer situations and related escalations, with coordination across relevant TOFWERK teams
  *   Ensure efficient and successful repairs of products for our end-user customers and OEM partners
  *   Lead service training for OEM and distribution partners
  *   Foster positive, long-term relationships with customers and partners
  *   Develop and manage a portfolio of service products
  *   Own and develop our technical support knowledge base
  *   Support new products launches, ensuring that all support-related aspects of the new product are available for initial shipments.
  *   Represent the design for serviceability principles during development projects
  *   Provide Product Managers with customer feedback, to identify opportunities for improvement, new business and innovation
  *   Keep updated on internal product knowledge and innovation
  *   Manage spare parts and consumables inventory levels to ensure appropriate records and quantities are maintained at all times

Requirements

  *   Master's degree or equivalent
  *   5+ years of experience supporting laboratory instrumentation
  *   Strong communication skills
  *   Excellent relationship management skills at all levels
  *   Technical knowledge in one of the following fields: chemistry, physics, electronics, equipment maintenance, IT.
  *   Able to demonstrate flexibility
  *   Fluency in English
  *   Experienced in leading and managing a team

We look forward to receiving your application at jobs at tofwerk.com<mailto:jobs at tofwerk.com>

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