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<p class="MsoNormal"><a href="https://www.tofwerk.com/department-head-global-service-and-support/">https://www.tofwerk.com/department-head-global-service-and-support/</a><o:p></o:p></p>
<p class="MsoNormal" style="mso-line-height-alt:14.4pt;background:white"><span style="font-size:28.5pt;font-family:"Arial",sans-serif;color:#4C4C4C"><o:p> </o:p></span></p>
<p class="MsoNormal" style="mso-line-height-alt:14.4pt;background:white"><span style="font-size:28.5pt;font-family:"Arial",sans-serif;color:#4C4C4C">Department Head, Global Service and Support<o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p style="margin:0in;margin-bottom:.0001pt;background:white"><em><span style="font-size:13.0pt;font-family:"Arial",sans-serif;color:#4C4C4C;border:none windowtext 1.0pt;padding:0in">TOFWERK is making the world a cleaner place through innovative solutions for
chemical analysis.</span></em><span style="font-size:13.0pt;font-family:"Arial",sans-serif;color:#4C4C4C"><o:p></o:p></span></p>
<p style="mso-margin-top-alt:0in;margin-right:0in;margin-bottom:.25in;margin-left:0in;background:white;box-sizing: border-box;font-variant-ligatures: normal;font-variant-caps: normal;orphans: 2;text-align:start;widows: 2;-webkit-text-stroke-width: 0px;text-decoration-thickness: initial;text-decoration-style: initial;text-decoration-color: initial;word-spacing:0px">
<span style="font-size:13.0pt;font-family:"Arial",sans-serif;color:#4C4C4C">Our scientists and engineers design, manufacture, and optimize high performance mass spectrometers for new applications to support researchers and industrial customers around the world. <o:p></o:p></span></p>
<p style="mso-margin-top-alt:0in;margin-right:0in;margin-bottom:.25in;margin-left:0in;background:white;box-sizing: border-box;font-variant-ligatures: normal;font-variant-caps: normal;orphans: 2;text-align:start;widows: 2;-webkit-text-stroke-width: 0px;text-decoration-thickness: initial;text-decoration-style: initial;text-decoration-color: initial;word-spacing:0px">
<span style="font-size:13.0pt;font-family:"Arial",sans-serif;color:#4C4C4C">We are headquartered in Thun, Switzerland, with regional offices in China and the United States. Our diverse team members cultivate a collaborative and creative work environment.
Together we deliver the highest quality products and service to ensure our customers’ success.<o:p></o:p></span></p>
<p style="margin:0in;margin-bottom:.0001pt;background:white;box-sizing: border-box;font-variant-ligatures: normal;font-variant-caps: normal;orphans: 2;text-align:start;widows: 2;-webkit-text-stroke-width: 0px;text-decoration-thickness: initial;text-decoration-style: initial;text-decoration-color: initial;word-spacing:0px">
<span style="font-size:13.0pt;font-family:"Arial",sans-serif;color:#4C4C4C">We are seeking a </span><strong><span style="font-size:13.0pt;font-family:"Averta W01 Semibold1582343",serif;color:#4C4C4C;border:none windowtext 1.0pt;padding:0in">Department Head</span></strong><span style="font-size:13.0pt;font-family:"Arial",sans-serif;color:#4C4C4C"> for
our </span><strong><span style="font-size:13.0pt;font-family:"Averta W01 Semibold1582343",serif;color:#4C4C4C;border:none windowtext 1.0pt;padding:0in">Global Service and Support Department</span></strong><span style="font-size:13.0pt;font-family:"Arial",sans-serif;color:#4C4C4C">,
based in Thun, Switzerland.<o:p></o:p></span></p>
<h3 style="mso-margin-top-alt:0in;margin-right:0in;margin-bottom:15.0pt;margin-left:0in;mso-line-height-alt:14.4pt;background:white;box-sizing: border-box;font-variant-ligatures: normal;font-variant-caps: normal;orphans: 2;text-align:start;widows: 2;-webkit-text-stroke-width: 0px;text-decoration-thickness: initial;text-decoration-style: initial;text-decoration-color: initial;word-spacing:0px">
<b><span style="font-size:21.0pt;font-family:"Arial",sans-serif;color:black"><o:p> </o:p></span></b></h3>
<h3 style="mso-margin-top-alt:0in;margin-right:0in;margin-bottom:15.0pt;margin-left:0in;mso-line-height-alt:14.4pt;background:white">
<b><span style="font-size:21.0pt;font-family:"Arial",sans-serif;color:black">Responsibilities</span></b><span style="font-size:21.0pt;font-family:"Arial",sans-serif;color:black"><o:p></o:p></span></h3>
<p style="mso-margin-top-alt:0in;margin-right:0in;margin-bottom:.25in;margin-left:0in;background:white;box-sizing: border-box;font-variant-ligatures: normal;font-variant-caps: normal;orphans: 2;text-align:start;widows: 2;-webkit-text-stroke-width: 0px;text-decoration-thickness: initial;text-decoration-style: initial;text-decoration-color: initial;word-spacing:0px">
<span style="font-size:13.0pt;font-family:"Arial",sans-serif;color:#4C4C4C">Reporting directly to the Chief Commercial Officer and working across all TOFWERK product lines, you will:<o:p></o:p></span></p>
<ul style="margin-top:0in;box-sizing: border-box;font-variant-ligatures: normal;font-variant-caps: normal;orphans: 2;text-align:start;widows: 2;-webkit-text-stroke-width: 0px;text-decoration-thickness: initial;text-decoration-style: initial;text-decoration-color: initial;word-spacing:0px" type="disc">
<li class="MsoNormal" style="color:#4C4C4C;mso-list:l1 level1 lfo1;background:white;box-sizing: border-box">
<span style="font-size:13.0pt;font-family:"Arial",sans-serif">Develop and lead TOFWERK’s globally distributed technical service and support team <o:p></o:p></span></li><li class="MsoNormal" style="color:#4C4C4C;mso-list:l1 level1 lfo1;background:white;box-sizing: border-box">
<span style="font-size:13.0pt;font-family:"Arial",sans-serif">Manage day-to-day service and support operations across multiple regions for all product lines<o:p></o:p></span></li><li class="MsoNormal" style="color:#4C4C4C;mso-list:l1 level1 lfo1;background:white;box-sizing: border-box">
<span style="font-size:13.0pt;font-family:"Arial",sans-serif">Resolve critical customer situations and related escalations, with coordination across relevant TOFWERK teams<o:p></o:p></span></li><li class="MsoNormal" style="color:#4C4C4C;mso-list:l1 level1 lfo1;background:white;box-sizing: border-box">
<span style="font-size:13.0pt;font-family:"Arial",sans-serif">Ensure efficient and successful repairs of products for our end-user customers and OEM partners<o:p></o:p></span></li><li class="MsoNormal" style="color:#4C4C4C;mso-list:l1 level1 lfo1;background:white;box-sizing: border-box">
<span style="font-size:13.0pt;font-family:"Arial",sans-serif">Lead service training for OEM and distribution partners<o:p></o:p></span></li><li class="MsoNormal" style="color:#4C4C4C;mso-list:l1 level1 lfo1;background:white;box-sizing: border-box">
<span style="font-size:13.0pt;font-family:"Arial",sans-serif">Foster positive, long-term relationships with customers and partners<o:p></o:p></span></li><li class="MsoNormal" style="color:#4C4C4C;mso-list:l1 level1 lfo1;background:white;box-sizing: border-box">
<span style="font-size:13.0pt;font-family:"Arial",sans-serif">Develop and manage a portfolio of service products<o:p></o:p></span></li><li class="MsoNormal" style="color:#4C4C4C;mso-list:l1 level1 lfo1;background:white;box-sizing: border-box">
<span style="font-size:13.0pt;font-family:"Arial",sans-serif">Own and develop our technical support knowledge base<o:p></o:p></span></li><li class="MsoNormal" style="color:#4C4C4C;mso-list:l1 level1 lfo1;background:white;box-sizing: border-box">
<span style="font-size:13.0pt;font-family:"Arial",sans-serif">Support new products launches, ensuring that all support-related aspects of the new product are available for initial shipments. <o:p></o:p></span></li><li class="MsoNormal" style="color:#4C4C4C;mso-list:l1 level1 lfo1;background:white;box-sizing: border-box">
<span style="font-size:13.0pt;font-family:"Arial",sans-serif">Represent the design for serviceability principles during development projects<o:p></o:p></span></li><li class="MsoNormal" style="color:#4C4C4C;mso-list:l1 level1 lfo1;background:white;box-sizing: border-box">
<span style="font-size:13.0pt;font-family:"Arial",sans-serif">Provide Product Managers with customer feedback, to identify opportunities for improvement, new business and innovation<o:p></o:p></span></li><li class="MsoNormal" style="color:#4C4C4C;mso-list:l1 level1 lfo1;background:white;box-sizing: border-box">
<span style="font-size:13.0pt;font-family:"Arial",sans-serif">Keep updated on internal product knowledge and innovation<o:p></o:p></span></li><li class="MsoNormal" style="color:#4C4C4C;mso-list:l1 level1 lfo1;background:white;box-sizing: border-box">
<span style="font-size:13.0pt;font-family:"Arial",sans-serif">Manage spare parts and consumables inventory levels to ensure appropriate records and quantities are maintained at all times<o:p></o:p></span></li></ul>
<h3 style="margin-top:0in;mso-line-height-alt:14.4pt;background:white;box-sizing: border-box;font-variant-ligatures: normal;font-variant-caps: normal;orphans: 2;text-align:start;widows: 2;-webkit-text-stroke-width: 0px;text-decoration-thickness: initial;text-decoration-style: initial;text-decoration-color: initial;word-spacing:0px">
<strong><span style="font-size:21.0pt;font-family:"Averta W01 Semibold1582343",serif;color:black;border:none windowtext 1.0pt;padding:0in;font-weight:normal">Requirements</span></strong><span style="font-size:21.0pt;font-family:"Arial",sans-serif;color:black"><o:p></o:p></span></h3>
<ul style="margin-top:0in;box-sizing: border-box;font-variant-ligatures: normal;font-variant-caps: normal;orphans: 2;text-align:start;widows: 2;-webkit-text-stroke-width: 0px;text-decoration-thickness: initial;text-decoration-style: initial;text-decoration-color: initial;word-spacing:0px" type="disc">
<li class="MsoNormal" style="color:#4C4C4C;mso-list:l0 level1 lfo2;background:white;box-sizing: border-box">
<span style="font-size:13.0pt;font-family:"Arial",sans-serif">Master’s degree or equivalent<o:p></o:p></span></li><li class="MsoNormal" style="color:#4C4C4C;mso-list:l0 level1 lfo2;background:white;box-sizing: border-box">
<span style="font-size:13.0pt;font-family:"Arial",sans-serif">5+ years of experience supporting laboratory instrumentation<o:p></o:p></span></li><li class="MsoNormal" style="color:#4C4C4C;mso-list:l0 level1 lfo2;background:white;box-sizing: border-box">
<span style="font-size:13.0pt;font-family:"Arial",sans-serif">Strong communication skills<o:p></o:p></span></li><li class="MsoNormal" style="color:#4C4C4C;mso-list:l0 level1 lfo2;background:white;box-sizing: border-box">
<span style="font-size:13.0pt;font-family:"Arial",sans-serif">Excellent relationship management skills at all levels<o:p></o:p></span></li><li class="MsoNormal" style="color:#4C4C4C;mso-list:l0 level1 lfo2;background:white;box-sizing: border-box">
<span style="font-size:13.0pt;font-family:"Arial",sans-serif">Technical knowledge in one of the following fields: chemistry, physics, electronics, equipment maintenance, IT.<o:p></o:p></span></li><li class="MsoNormal" style="color:#4C4C4C;mso-list:l0 level1 lfo2;background:white;box-sizing: border-box">
<span style="font-size:13.0pt;font-family:"Arial",sans-serif">Able to demonstrate flexibility<o:p></o:p></span></li><li class="MsoNormal" style="color:#4C4C4C;mso-list:l0 level1 lfo2;background:white;box-sizing: border-box">
<span style="font-size:13.0pt;font-family:"Arial",sans-serif">Fluency in English<o:p></o:p></span></li><li class="MsoNormal" style="color:#4C4C4C;mso-list:l0 level1 lfo2;background:white;box-sizing: border-box">
<span style="font-size:13.0pt;font-family:"Arial",sans-serif">Experienced in leading and managing a team <o:p></o:p></span></li></ul>
<p style="margin:0in;margin-bottom:.0001pt;background:white;box-sizing: border-box;font-variant-ligatures: normal;font-variant-caps: normal;orphans: 2;text-align:start;widows: 2;-webkit-text-stroke-width: 0px;text-decoration-thickness: initial;text-decoration-style: initial;text-decoration-color: initial;word-spacing:0px">
<span style="font-size:13.0pt;font-family:"Arial",sans-serif;color:#4C4C4C">We look forward to receiving your application at <a href="mailto:jobs@tofwerk.com"><span style="color:#1E73BE;border:none windowtext 1.0pt;padding:0in">jobs@tofwerk.com</span></a><o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
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