[Go-essp-tech] User feedback on GW 1.3.x registration interface

[Estanislao Gonzalez]

Hi Martin,

I should add that it's very confusing that the form required to add the 
missing information about an "alien" user looks just like the sign in one.
Make them "clearly different" would help a lot.

Thanks,
Estani
Am 22.11.2011 03:49, schrieb martin.juckes at stfc.ac.uk:
>
> The first confusion here is that the user thinks that he or she is 
> logged in when visiting a new gateway: it is a federation, not a 
> virtual organisation -- so he/she is not logged in when she moves to 
> another site. As far as I can see, the only way to get to the "new 
> account" link is via the log-on page. It may be that the user is 
> getting to this page by trying to access a protected link. The OpenID 
> logon is available at the bottom of the page, but this is not 
> necessarily visible -- the upper part o f the page has a user id and 
> password boxes and a "new account" link under them. The text on the 
> page is also mis-leading -- the first sentence starts "The Earth 
> System Grid .....", which could suggest to a user that they are 
> logging into the Earth System Grid system rather than just a component 
> of it.
>
> I would suggest two changes:
>
> (1)Put the OpenID login above the local account login, or have an 
> introductory sentence saying "You can log into the <institute> Earth 
> System Grid gateway using either your <institute> account or an ESGF 
> OpenID" with links to appropriate forms.
>
> (2)Change the title to "Login to <institute> Earth System Grid gateway"
>
> Cheers,
>
> Martin
>
> *From:*go-essp-tech-bounces at ucar.edu 
> [mailto:go-essp-tech-bounces at ucar.edu] *On Behalf Of 
> *stephen.pascoe at stfc.ac.uk
> *Sent:* 22 November 2011 11:08
> *To:* esg-gateway-dev at earthsystemgrid.org; go-essp-tech at ucar.edu
> *Subject:* [Go-essp-tech] User feedback on GW 1.3.x registration interface
>
> I'd like to pass on some feedback from the CMIP5 Help Desk.  Some 
> users are getting confused that they are asked to "create a new 
> account" when logging into a Gateway for the first time with an OpenID 
> from another Gateway.  I think this is a significant issue.  Users are 
> confused enough already that they shouldn't create an account at each 
> Gateway and now they are being asked to create extra accounts.
>
> Here is a quote from help-desk query 410
>
> """
>
> I have been able to go to other ports, but at NCAR and PCMDI I get to 
> see a screen that asks me to create a new account. That is odd, as I 
> have an account, AND I am logged in. The screen shows the form of 
> "First name", "Middle name", "Last name", "emailaddress:, "confirm 
> email address" etc. Previously I did fill in these forms as I thought 
> I had to do that. But that is how I ended up with 3 accounts at ESG. 
> Clearly I should not be applying for another account, as that caused 
> all the problems in the first place.
>
> """
>
> Without spending 30mins testing registration I can't be positive the 
> problem isn't partially the user having multiple OpenIDs but I recall 
> a Gateway will ask users logging in by OpenID to provide further 
> details when they visit a Gateway for the first time.
>
> Cheers,
>
> Stephen.
>
> ---
>
> Stephen Pascoe  +44 (0)1235 445980
>
> Centre of Environmental Data Archival
>
> STFC Rutherford Appleton Laboratory, Harwell Oxford, Didcot OX11 0QX, UK
>
> -- 
> Scanned by iCritical.
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>
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-- 
Estanislao Gonzalez

Max-Planck-Institut für Meteorologie (MPI-M)
Deutsches Klimarechenzentrum (DKRZ) - German Climate Computing Centre
Room 108 - Bundesstrasse 45a, D-20146 Hamburg, Germany

Phone:   +49 (40) 46 00 94-126
E-Mail:  gonzalez at dkrz.de

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