[Go-essp-tech] User feedback on GW 1.3.x registration interface

[Eric Nienhouse]

Hi Stephen, Martin, Estani,

Thanks for relaying this user feedback and providing suggestions for 
reducing confusion. I agree there has been a recent increase in support 
requests regarding this area.

We're looking into this further. The "first time visit" form looks to be 
causing a fair amount of confusion. This form should not be required in 
general and it seems it is getting presented to users more often than it 
should.

-Eric

Estanislao Gonzalez wrote:
> Hi Martin,
>
> I should add that it's very confusing that the form required to add 
> the missing information about an "alien" user looks just like the sign 
> in one.
> Make them "clearly different" would help a lot.
>
> Thanks,
> Estani
> Am 22.11.2011 03:49, schrieb martin.juckes at stfc.ac.uk:
>>
>> The first confusion here is that the user thinks that he or she is 
>> logged in when visiting a new gateway: it is a federation, not a 
>> virtual organisation – so he/she is not logged in when she moves to 
>> another site. As far as I can see, the only way to get to the “new 
>> account” link is via the log-on page. It may be that the user is 
>> getting to this page by trying to access a protected link. The OpenID 
>> logon is available at the bottom of the page, but this is not 
>> necessarily visible – the upper part o f the page has a user id and 
>> password boxes and a “new account” link under them. The text on the 
>> page is also mis-leading – the first sentence starts “The Earth 
>> System Grid .....”, which could suggest to a user that they are 
>> logging into the Earth System Grid system rather than just a 
>> component of it.
>>
>> I would suggest two changes:
>>
>> (1) Put the OpenID login above the local account login, or have an 
>> introductory sentence saying “You can log into the <institute> Earth 
>> System Grid gateway using either your <institute> account or an ESGF 
>> OpenID” with links to appropriate forms.
>>
>> (2) Change the title to “Login to <institute> Earth System Grid gateway”
>>
>> Cheers,
>>
>> Martin
>>
>> *From:* go-essp-tech-bounces at ucar.edu 
>> [mailto:go-essp-tech-bounces at ucar.edu] *On Behalf Of 
>> *stephen.pascoe at stfc.ac.uk
>> *Sent:* 22 November 2011 11:08
>> *To:* esg-gateway-dev at earthsystemgrid.org; go-essp-tech at ucar.edu
>> *Subject:* [Go-essp-tech] User feedback on GW 1.3.x registration 
>> interface
>>
>> I'd like to pass on some feedback from the CMIP5 Help Desk. Some 
>> users are getting confused that they are asked to "create a new 
>> account" when logging into a Gateway for the first time with an 
>> OpenID from another Gateway. I think this is a significant issue. 
>> Users are confused enough already that they shouldn't create an 
>> account at each Gateway and now they are being asked to create extra 
>> accounts.
>>
>> Here is a quote from help-desk query 410
>>
>> """
>>
>> I have been able to go to other ports, but at NCAR and PCMDI I get to 
>> see a screen that asks me to create a new account. That is odd, as I 
>> have an account, AND I am logged in. The screen shows the form of 
>> "First name", "Middle name", "Last name", "emailaddress:, "confirm 
>> email address" etc. Previously I did fill in these forms as I thought 
>> I had to do that. But that is how I ended up with 3 accounts at ESG. 
>> Clearly I should not be applying for another account, as that caused 
>> all the problems in the first place.
>>
>> """
>>
>> Without spending 30mins testing registration I can't be positive the 
>> problem isn't partially the user having multiple OpenIDs but I recall 
>> a Gateway will ask users logging in by OpenID to provide further 
>> details when they visit a Gateway for the first time.
>>
>> Cheers,
>>
>> Stephen.
>>
>> ---
>>
>> Stephen Pascoe +44 (0)1235 445980
>>
>> Centre of Environmental Data Archival
>>
>> STFC Rutherford Appleton Laboratory, Harwell Oxford, Didcot OX11 0QX, UK
>>
>> -- 
>> Scanned by iCritical.
>>
>>
>> -- 
>> Scanned by iCritical.
>>
>>
>>
>>
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>
>
> -- 
> Estanislao Gonzalez
>
> Max-Planck-Institut für Meteorologie (MPI-M)
> Deutsches Klimarechenzentrum (DKRZ) - German Climate Computing Centre
> Room 108 - Bundesstrasse 45a, D-20146 Hamburg, Germany
>
> Phone:   +49 (40) 46 00 94-126
> E-Mail:  gonzalez at dkrz.de 
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