[Go-essp-tech] User feedback on GW 1.3.x registration interface

[martin.juckes at stfc.ac.uk]

The first confusion here is that the user thinks that he or she is logged in when visiting a new gateway: it is a federation, not a virtual organisation - so he/she is not logged in when she moves to another site. As far as I can see, the only way to get to the "new account" link is via the log-on page. It may be that the user is getting to this page by trying to access a protected link. The OpenID logon is available at the bottom of the page, but this is not necessarily visible - the upper part o f the page has a user id and password boxes and a "new account" link under them. The text on the page is also mis-leading - the first sentence starts "The Earth System Grid .....", which could suggest to a user that they are logging into the Earth System Grid system rather than just a component of it.

I would suggest two changes:

(1)    Put the OpenID login above the local account login, or have an introductory sentence saying "You can log into the <institute> Earth System Grid gateway using either your <institute> account or an ESGF OpenID" with links to appropriate forms.

(2)    Change the title to "Login to <institute> Earth System Grid gateway"

Cheers,
Martin

From: go-essp-tech-bounces at ucar.edu [mailto:go-essp-tech-bounces at ucar.edu] On Behalf Of stephen.pascoe at stfc.ac.uk
Sent: 22 November 2011 11:08
To: esg-gateway-dev at earthsystemgrid.org; go-essp-tech at ucar.edu
Subject: [Go-essp-tech] User feedback on GW 1.3.x registration interface

I'd like to pass on some feedback from the CMIP5 Help Desk.  Some users are getting confused that they are asked to "create a new account" when logging into a Gateway for the first time with an OpenID from another Gateway.  I think this is a significant issue.  Users are confused enough already that they shouldn't create an account at each Gateway and now they are being asked to create extra accounts.

Here is a quote from help-desk query 410
"""
I have been able to go to other ports, but at NCAR and PCMDI I get to see a screen that asks me to create a new account. That is odd, as I have an account, AND I am logged in. The screen shows the form of "First name", "Middle name", "Last name", "emailaddress:, "confirm email address" etc. Previously I did fill in these forms as I thought I had to do that. But that is how I ended up with 3 accounts at ESG. Clearly I should not be applying for another account, as that caused all the problems in the first place.
"""

Without spending 30mins testing registration I can't be positive the problem isn't partially the user having multiple OpenIDs but I recall a Gateway will ask users logging in by OpenID to provide further details when they visit a Gateway for the first time.

Cheers,
Stephen.

---
Stephen Pascoe  +44 (0)1235 445980
Centre of Environmental Data Archival
STFC Rutherford Appleton Laboratory, Harwell Oxford, Didcot OX11 0QX, UK



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