[Go-essp-tech] User feedback on GW 1.3.x registration interface

[stephen.pascoe at stfc.ac.uk]

I'd like to pass on some feedback from the CMIP5 Help Desk.  Some users are getting confused that they are asked to "create a new account" when logging into a Gateway for the first time with an OpenID from another Gateway.  I think this is a significant issue.  Users are confused enough already that they shouldn't create an account at each Gateway and now they are being asked to create extra accounts.

Here is a quote from help-desk query 410
"""
I have been able to go to other ports, but at NCAR and PCMDI I get to see a screen that asks me to create a new account. That is odd, as I have an account, AND I am logged in. The screen shows the form of "First name", "Middle name", "Last name", "emailaddress:, "confirm email address" etc. Previously I did fill in these forms as I thought I had to do that. But that is how I ended up with 3 accounts at ESG. Clearly I should not be applying for another account, as that caused all the problems in the first place.
"""

Without spending 30mins testing registration I can't be positive the problem isn't partially the user having multiple OpenIDs but I recall a Gateway will ask users logging in by OpenID to provide further details when they visit a Gateway for the first time.

Cheers,
Stephen.

---
Stephen Pascoe  +44 (0)1235 445980
Centre of Environmental Data Archival
STFC Rutherford Appleton Laboratory, Harwell Oxford, Didcot OX11 0QX, UK


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