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<p class="MsoNormal"><span style="color:#1F497D">The first confusion here is that the user thinks that he or she is logged in when visiting a new gateway: it is a federation, not a virtual organisation – so he/she is not logged in when she moves to another
site. As far as I can see, the only way to get to the “new account” link is via the log-on page. It may be that the user is getting to this page by trying to access a protected link. The OpenID logon is available at the bottom of the page, but this is not
necessarily visible – the upper part o f the page has a user id and password boxes and a “new account” link under them. The text on the page is also mis-leading – the first sentence starts “The Earth System Grid .....”, which could suggest to a user that they
are logging into the Earth System Grid system rather than just a component of it.
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">I would suggest two changes:<o:p></o:p></span></p>
<p class="MsoListParagraph" style="text-indent:-18.0pt;mso-list:l0 level1 lfo1"><![if !supportLists]><span style="color:#1F497D"><span style="mso-list:Ignore">(1)<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="color:#1F497D">Put the OpenID login above the local account login, or have an introductory sentence saying “You can log into the <institute> Earth System Grid gateway using either your <institute> account or an ESGF
OpenID” with links to appropriate forms.<o:p></o:p></span></p>
<p class="MsoListParagraph" style="text-indent:-18.0pt;mso-list:l0 level1 lfo1"><![if !supportLists]><span style="color:#1F497D"><span style="mso-list:Ignore">(2)<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="color:#1F497D">Change the title to “Login to <institute> Earth System Grid gateway”<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Cheers,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Martin <o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> go-essp-tech-bounces@ucar.edu [mailto:go-essp-tech-bounces@ucar.edu]
<b>On Behalf Of </b>stephen.pascoe@stfc.ac.uk<br>
<b>Sent:</b> 22 November 2011 11:08<br>
<b>To:</b> esg-gateway-dev@earthsystemgrid.org; go-essp-tech@ucar.edu<br>
<b>Subject:</b> [Go-essp-tech] User feedback on GW 1.3.x registration interface<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">I'd like to pass on some feedback from the CMIP5 Help Desk. Some users are getting confused that they are asked to "create a new account" when logging into a Gateway for the first time with an OpenID from another Gateway. I think this
is a significant issue. Users are confused enough already that they shouldn't create an account at each Gateway and now they are being asked to create extra accounts.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Here is a quote from help-desk query 410<o:p></o:p></p>
<p class="MsoNormal">"""<o:p></o:p></p>
<p class="MsoNormal">I have been able to go to other ports, but at NCAR and PCMDI I get to see a screen that asks me to create a new account. That is odd, as I have an account, AND I am logged in. The screen shows the form of "First name", "Middle name", "Last
name", "emailaddress:, "confirm email address" etc. Previously I did fill in these forms as I thought I had to do that. But that is how I ended up with 3 accounts at ESG. Clearly I should not be applying for another account, as that caused all the problems
in the first place.<o:p></o:p></p>
<p class="MsoNormal">"""<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Without spending 30mins testing registration I can't be positive the problem isn't partially the user having multiple OpenIDs but I recall a Gateway will ask users logging in by OpenID to provide further details when they visit a Gateway
for the first time.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Cheers,<o:p></o:p></p>
<p class="MsoNormal">Stephen.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="font-size:10.5pt;font-family:Consolas">---<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.5pt;font-family:Consolas">Stephen Pascoe +44 (0)1235 445980<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.5pt;font-family:Consolas">Centre of Environmental Data Archival<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.5pt;font-family:Consolas">STFC Rutherford Appleton Laboratory, Harwell Oxford, Didcot OX11 0QX, UK<o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman","serif""><o:p> </o:p></span></p>
<p>-- <br>
Scanned by iCritical. <o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman","serif""><o:p> </o:p></span></p>
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<br><p>--
<BR>Scanned by iCritical.
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