[Go-essp-tech] [esg-gateway-dev] [esg-node-dev] Re: A CMIP5 FAQ Application
Estanislao Gonzalez
gonzalez at dkrz.de
Thu Aug 18 03:19:51 MDT 2011
Hi I've changed the cmip5 contact us link to:
<a
href="mailto:cmip5-helpdesk at stfc.ac.uk?subject=(ESG-WDCC)%20CMIP5%20query:%20">CMIP5
HelpDesk (cmip5-helpdesk at stfc.ac.uk)</a>
And the esg-support to:
<a href="mailto:<spring:message
code="contactus.mailaddress"/>?subject=(ESG-WDCC)%20"> ...
Setting the subject should be enough and I replaced spaces with %20 to
make it more http compliant.
I have no reason to think this could break anything. A proper template
should include the user openId that could be retrieved if he/she's logged.
Thanks,
Estani
Am 18.08.2011 11:09, schrieb Estanislao Gonzalez:
> Hi,
>
> I agree with Martin. We could even add the email in plain text in with
> the legend:
> "If the link doesn't work please email cmip5-helpdesk at stfc.ac.uk with
> the following information ..."
>
> Or something like that. I think this should suffice for our purposes.
>
> We already have manually updated the contactus page, so I see no
> problem in hard coding the gateway name there. There's certainly a
> variable with the name of the gateway available, but let's leave the
> gateway people prepare that when improving the template.
>
> My 2c anyways,
> estani
>
> Am 18.08.2011 11:04, schrieb martin.juckes at stfc.ac.uk:
>>
>> I don't see any reason for not putting the pre-fill options in (the
>> warning given by IE is triggered by the mailto:... Syntax, it has
>> nothing to do with the pre-filling of content). If it works for IE
>> and firefox that will cover most of our users and make operation of
>> the helpdesk much easier,
>>
>> Cheers,
>>
>> Martin
>>
>> *From:*Pascoe, Stephen (STFC,RAL,RALSP)
>> *Sent:* 18 August 2011 09:49
>> *To:* Juckes, Martin (STFC,RAL,RALSP); 'Estanislao Gonzalez';
>> don at ucar.edu; taylor13 at llnl.gov
>> *Cc:* go-essp-tech at ucar.edu; esg-gateway-dev at earthsystemgrid.org;
>> esg-node-dev at lists.llnl.gov
>> *Subject:* RE: [Go-essp-tech] [esg-node-dev] Re: A CMIP5 FAQ Application
>>
>> Agreed,
>>
>> When I click on the email links in your example HTML using Chrome on
>> my Linux desktop Thunderbird pops up **without** the Sender field
>> complete. It works with Firefox on Linux. On Windows Chrome works
>> but on IE I get the warning "A website wants to open web content
>> using this program on your computer: Microsoft Office Outlook". When
>> I click "Allow" it works.
>>
>> So auto-filling an email is an interim solution but won't work for
>> all users -- we need to keep the manual instructions too. I'd like
>> to give the JSP experts a chance to help me on GTWY-2666 before I
>> recommend a new update to contact-us.jsp.
>>
>> Stephen.
>>
>> ---
>>
>> Stephen Pascoe +44 (0)1235 445980
>>
>> Centre of Environmental Data Archival
>>
>> STFC Rutherford Appleton Laboratory, Harwell Oxford, Didcot OX11 0QX, UK
>>
>> *From:*Juckes, Martin (STFC,RAL,RALSP)
>> *Sent:* 18 August 2011 09:38
>> *To:* Pascoe, Stephen (STFC,RAL,RALSP); 'Estanislao Gonzalez';
>> don at ucar.edu; taylor13 at llnl.gov
>> *Cc:* go-essp-tech at ucar.edu; esg-gateway-dev at earthsystemgrid.org;
>> esg-node-dev at lists.llnl.gov
>> *Subject:* RE: [Go-essp-tech] [esg-node-dev] Re: A CMIP5 FAQ Application
>>
>> I think putting the gateway name in by hand is a reasonable solution
>> at this stage. When we get a web form in the gateway it should be
>> possible to go further and add not only the user's email address but
>> also the URL of the page they came from to give further clues about
>> the problem,
>>
>> Cheers,
>>
>> Martin
>>
>> *From:*Pascoe, Stephen (STFC,RAL,RALSP)
>> *Sent:* 18 August 2011 09:34
>> *To:* Juckes, Martin (STFC,RAL,RALSP); 'Estanislao Gonzalez';
>> don at ucar.edu; taylor13 at llnl.gov
>> *Cc:* go-essp-tech at ucar.edu; esg-gateway-dev at earthsystemgrid.org;
>> esg-node-dev at lists.llnl.gov
>> *Subject:* RE: [Go-essp-tech] [esg-node-dev] Re: A CMIP5 FAQ Application
>>
>> Yes, the mail works, although I read that it can be flaky for some
>> browsers/mail-clients. However, injecting the gateway name and
>> openid isn't working the way I would expect. We can put each Gateway
>> name in the JSP source by hand if need be.
>>
>> ---
>>
>> Stephen Pascoe +44 (0)1235 445980
>>
>> Centre of Environmental Data Archival
>>
>> STFC Rutherford Appleton Laboratory, Harwell Oxford, Didcot OX11 0QX, UK
>>
>> *From:*Juckes, Martin (STFC,RAL,RALSP)
>> *Sent:* 18 August 2011 09:29
>> *To:* Pascoe, Stephen (STFC,RAL,RALSP); 'Estanislao Gonzalez';
>> don at ucar.edu; taylor13 at llnl.gov
>> *Cc:* go-essp-tech at ucar.edu; esg-gateway-dev at earthsystemgrid.org;
>> esg-node-dev at lists.llnl.gov
>> *Subject:* RE: [Go-essp-tech] [esg-node-dev] Re: A CMIP5 FAQ Application
>>
>> I tried it on home.badc.rl.ac.uk/mjuckes/t1.html
>> <http://home.badc.rl.ac.uk/mjuckes/t1.html> , it appears to work there,
>>
>> Cheers,
>>
>> Martin
>>
>> *From:*Pascoe, Stephen (STFC,RAL,RALSP)
>> *Sent:* 18 August 2011 09:24
>> *To:* Juckes, Martin (STFC,RAL,RALSP); 'Estanislao Gonzalez';
>> don at ucar.edu; taylor13 at llnl.gov
>> *Cc:* go-essp-tech at ucar.edu; esg-gateway-dev at earthsystemgrid.org;
>> esg-node-dev at lists.llnl.gov
>> *Subject:* RE: [Go-essp-tech] [esg-node-dev] Re: A CMIP5 FAQ Application
>>
>> Hi Martin,
>>
>> I tried this on our test gateway and couldn't get it to work.
>> However, I may have been doing something wrong. I'll continue the
>> technical discussion on Jira issue GTWY-2666
>> (https://vets.development.ucar.edu/jira/browse/GTWY-2666) and see
>> whether we can work it out.
>>
>> S.
>>
>> ---
>>
>> Stephen Pascoe +44 (0)1235 445980
>>
>> Centre of Environmental Data Archival
>>
>> STFC Rutherford Appleton Laboratory, Harwell Oxford, Didcot OX11 0QX, UK
>>
>> *From:*Juckes, Martin (STFC,RAL,RALSP)
>> *Sent:* 18 August 2011 08:55
>> *To:* Pascoe, Stephen (STFC,RAL,RALSP); 'Estanislao Gonzalez';
>> don at ucar.edu; taylor13 at llnl.gov
>> *Cc:* go-essp-tech at ucar.edu; esg-gateway-dev at earthsystemgrid.org;
>> esg-node-dev at lists.llnl.gov
>> *Subject:* RE: [Go-essp-tech] [esg-node-dev] Re: A CMIP5 FAQ Application
>>
>> Perhaps you could use: E.g. href="mailto:
>> cmip5-helpdesk at stfc.ac.uk?subject=CMIP5 query:&body=Problems on .....
>> gateway" in the cmip5-helpdesk link (substituting the URL of the
>> gateway) -- this will identify the gateway the user is using , which
>> will be a great help,
>>
>> Cheers,
>>
>> Martin
>>
>> *From:*Pascoe, Stephen (STFC,RAL,RALSP)
>> *Sent:* 17 August 2011 17:19
>> *To:* Juckes, Martin (STFC,RAL,RALSP); 'Estanislao Gonzalez';
>> don at ucar.edu; taylor13 at llnl.gov
>> *Cc:* go-essp-tech at ucar.edu; esg-gateway-dev at earthsystemgrid.org;
>> esg-node-dev at lists.llnl.gov
>> *Subject:* RE: [Go-essp-tech] [esg-node-dev] Re: A CMIP5 FAQ Application
>>
>> I have been evaluating how to moving forward as quickly as possible
>> on this. In my view creating a web-form in the gateways will take
>> resources from NCAR code emailing the form content to
>> cmip5-helpdesk. It will require server-side code so is likely to be
>> part of NCAR's Gateway release schedule.
>>
>> In the mean time we need to get to a stage where users directly email
>> cmip5-helpdesk and provide a few vital pieces of information as
>> quickly as possible. Therefore I suggest patching the
>> "contactus.jsp" file in operational gateways so that they show
>> something like what is live at
>> http://cmip-gw.badc.rl.ac.uk/contactus/contact-us.htm
>>
>> I have attached a patch file for Gateway Administrators. Just
>> implementing this alone will greatly reduce the time taken processing
>> CMIP5-helpdesk.
>>
>> Thanks,
>>
>> Stephen
>>
>> ---
>>
>> Stephen Pascoe +44 (0)1235 445980
>>
>> Centre of Environmental Data Archival
>>
>> STFC Rutherford Appleton Laboratory, Harwell Oxford, Didcot OX11 0QX, UK
>>
>> *From:*Juckes, Martin (STFC,RAL,RALSP)
>> *Sent:* 17 August 2011 16:56
>> *To:* 'Estanislao Gonzalez'; Pascoe, Stephen (STFC,RAL,RALSP);
>> don at ucar.edu; taylor13 at llnl.gov
>> *Cc:* go-essp-tech at ucar.edu; esg-gateway-dev at earthsystemgrid.org;
>> esg-node-dev at lists.llnl.gov
>> *Subject:* RE: [Go-essp-tech] [esg-node-dev] Re: A CMIP5 FAQ Application
>>
>> Hi Estani, Stephen, Don, Karl,
>>
>> Relevant views, but I'm afraid I'm not convinced by the need for or
>> usefulness of an open system.
>>
>> Our CMIP5 footprints site shows 7 queries waiting for a response,
>> which is not bad. I understand from Stephen that there may be a
>> back-log of getting queries into the system and we clearly need to
>> improve that part of the process. We need to use the human resources
>> we have more effectively, and using the query management to
>> distribute responsibility for answering queries is part of that.
>>
>> One thing that will greatly help is ensuring that we know where users
>> are coming from when they submit a queries referring to "your web
>> site" -- the only way we can do this is with a form which
>> automatically includes the gateway in use and the URL of the
>> referring page (i.e. the page from which the users accessed the query
>> submission form). This should be a fairly minor piece of work. The
>> form should submit queries straight into the query tracking system.
>>
>> The advantage of footprints over stackoverflow is that we have it
>> configured to track queries and ensure that all queries are promptly
>> answered. It can also provide a FAQ site (see
>> https://footprints.badc.rl.ac.uk/cmip5_FAQ.html ), with a nice
>> facility to copy FAQ into responses to users and create FAQ solutions
>> from responses to users. The system also allows you to specify
>> templates and standard explanatory texts to save repeatedly creating
>> background information for common topics.
>>
>> We need to turn this into an operational system -- and that requires
>> an agreement on how to staff the system. I think we should be putting
>> all queries directly into the footprints system by providing users
>> with the cmip5-helpdesk at stfc.ac.uk <mailto:cmip5-helpdesk at stfc.ac.uk>
>> address and then improve on this by providing a form for them to
>> submit queries with.
>>
>> Karl, Don: if we do this, will you be able to allocate staff to work
>> through a suitable portion of the queries? I imagine we will have to
>> provide some more guidance on how to use the system to make this work
>> smoothly.
>>
>> Cheers,
>>
>> Martin
>>
>> *From:*Estanislao Gonzalez [mailto:gonzalez at dkrz.de]
>> *Sent:* 16 August 2011 12:44
>> *To:* Pascoe, Stephen (STFC,RAL,RALSP)
>> *Cc:* Juckes, Martin (STFC,RAL,RALSP); don at ucar.edu;
>> taylor13 at llnl.gov; go-essp-tech at ucar.edu;
>> esg-gateway-dev at earthsystemgrid.org; esg-node-dev at lists.llnl.gov
>> *Subject:* Re: [Go-essp-tech] [esg-node-dev] Re: A CMIP5 FAQ Application
>>
>> Hi,
>>
>> It's probably not relevant to cast my vote here, but I completely
>> agree with Stephen.
>>
>> To put it short, I just can't do much more than what I'm doing now,
>> and that's far from what's required. I'm pretty sure that's the case
>> for all of you too. So we are suffering from human resources
>> shortage, and the help desk will be suffering the most.
>> I think the open FAQ system is a valid try, we can always shut it
>> down if it proves to cause more pain that what's solving. But the
>> truth is, we are lagging behind in terms of usage, especially in user
>> help, and we just don't have the required men power to catch up.
>> Either we count on some tools and people (even the users) to help us
>> along, or we start thinking in a Plan B ASAP. This won't get solved
>> by itself, and we are just barely starting.
>>
>> My 2c anyways,
>> Estani
>>
>> Am 16.08.2011 11:43, schrieb stephen.pascoe at stfc.ac.uk:
>> <mailto:stephen.pascoe at stfc.ac.uk:>
>>
>> Hi Martin,
>>
>> > The problem with tagging users or labelling their contributions as
>> spam is that you may get letters from their lawyers, so I would start
>> out with a
>>
>> > system we know how to control -- there will be enough chaos if we
>> just open it to contributions from the 40 or so groups who are running
>>
>> > models or data nodes.
>>
>> My fear is that the alternative to not having a system like this is
>> that communication within the CMIP5 science and data management
>> community will remain poor. I understand where you are coming from,
>> because I occasionally follow the climate-debate blogosphere, but I
>> think we should run with this system and see where it works for us
>> where it doesn't. I think we have no hope of designing a system
>> up-front that does the job nearly as well.
>>
>> I believe the application has the power to control what content is
>> placed on it. At the moment it's configured to be very open but
>> cmip5-help can give permissions to users based on their reputation
>> score. For instance your post is moderated if your score is below a
>> certain value. Similarly we can set the reputation required to
>> answer/comment/vote/flag/etc. Once a question is accepted it can be
>> flagged as "misleading", "not-relevant", "inappropriate" or anything
>> you want to configure. Questions can be closed as "Duplicate",
>> "off-topic", "too subjective and argumentative", "outdated".
>> Anything that we need that it can't do could be developed (we have
>> the code) but we won't know we need it until we have used it for a while.
>>
>> > We want to have some system for keeping the content up to date --
>> perhaps this could be done by tagging answers which are specific to a
>>
>> > current software version with that version (e.g. "Gateway 1.2.x")
>> and then reviewing them as older versions are, hopefully, eliminated
>> from the
>>
>> > operational federation,
>>
>> In the end this tool would be **part of** our procedures for
>> communication and issue tracking. Someone would have to make sure
>> answers are accurately tagged (maybe with software versions) and
>> answered if relevant. Closing questions that are out of date,
>> flagging them, etc. etc.
>>
>> Stephen.
>>
>> ---
>>
>> Stephen Pascoe +44 (0)1235 445980
>>
>> Centre of Environmental Data Archival
>>
>> STFC Rutherford Appleton Laboratory, Harwell Oxford, Didcot OX11 0QX, UK
>>
>> *From:*Juckes, Martin (STFC,RAL,RALSP)
>> *Sent:* 16 August 2011 10:01
>> *To:* Pascoe, Stephen (STFC,RAL,RALSP); 'Don Middleton'; Karl Taylor
>> *Cc:* go-essp-tech at ucar.edu <mailto:go-essp-tech at ucar.edu>;
>> esg-gateway-dev at earthsystemgrid.org
>> <mailto:esg-gateway-dev at earthsystemgrid.org>;
>> esg-node-dev at lists.llnl.gov <mailto:esg-node-dev at lists.llnl.gov>
>> *Subject:* RE: [Go-essp-tech] [esg-node-dev] Re: A CMIP5 FAQ Application
>>
>> Hi Stephen,
>>
>> The problem with tagging users or labelling their contributions as
>> spam is that you may get letters from their lawyers, so I would start
>> out with a system we know how to control -- there will be enough
>> chaos if we just open it to contributions from the 40 or so groups
>> who are running models or data nodes.
>>
>> We want to have some system for keeping the content up to date --
>> perhaps this could be done by tagging answers which are specific to a
>> current software version with that version (e.g. "Gateway 1.2.x") and
>> then reviewing them as older versions are, hopefully, eliminated from
>> the operational federation,
>>
>> Cheers,
>>
>> Martin
>>
>> *From:*Pascoe, Stephen (STFC,RAL,RALSP)
>> *Sent:* 16 August 2011 09:49
>> *To:* Juckes, Martin (STFC,RAL,RALSP); 'Don Middleton'; Karl Taylor
>> *Cc:* go-essp-tech at ucar.edu <mailto:go-essp-tech at ucar.edu>;
>> esg-gateway-dev at earthsystemgrid.org
>> <mailto:esg-gateway-dev at earthsystemgrid.org>;
>> esg-node-dev at lists.llnl.gov <mailto:esg-node-dev at lists.llnl.gov>
>> *Subject:* RE: [Go-essp-tech] [esg-node-dev] Re: A CMIP5 FAQ Application
>>
>> I'm confident the software could be configured to require a login to
>> ask a question and we could constrain logins to those with ESGF
>> OpenIDs. However I would put this in the category of "premature
>> optimisation". If we get spurious questions we can tag them as
>> "spam" down-vote them or even delete them. Users can be given a bad
>> reputation score or you can even ban users.
>>
>> The system is designed to be open and, to some extent, chaotic. This
>> encourages people to get involved whilst allowing the community to
>> assign value to users, questions and answers. Therefore there isn't
>> a workflow as such like you get in a bug tracker. If we want that we
>> should link questions to bug tracker tickets so that closing a ticket
>> triggers updating the question. However, I believe too much process
>> could get in the way here.
>>
>> I'm not thinking the questions I bootstrapped the system with will be
>> typical -- they are just what was in my mind at the time.
>>
>> Stephen.
>>
>> ---
>>
>> Stephen Pascoe +44 (0)1235 445980
>>
>> Centre of Environmental Data Archival
>>
>> STFC Rutherford Appleton Laboratory, Harwell Oxford, Didcot OX11 0QX, UK
>>
>> *From:*Juckes, Martin (STFC,RAL,RALSP)
>> *Sent:* 16 August 2011 09:33
>> *To:* 'Don Middleton'; Karl Taylor; Pascoe, Stephen (STFC,RAL,RALSP)
>> *Cc:* go-essp-tech at ucar.edu <mailto:go-essp-tech at ucar.edu>;
>> esg-gateway-dev at earthsystemgrid.org
>> <mailto:esg-gateway-dev at earthsystemgrid.org>;
>> esg-node-dev at lists.llnl.gov <mailto:esg-node-dev at lists.llnl.gov>
>> *Subject:* RE: [Go-essp-tech] [esg-node-dev] Re: A CMIP5 FAQ Application
>>
>> Hello All,
>>
>> On the FAQ issue -- I think we do need an FAQ system that many people
>> can contribute to, but I'd be worried about using an open one. At the
>> moment we are dealing with a handful of developers, but we will have
>> thousands of people looking at the data soon. One web sites work well
>> in co-operative communities, but I think we would be flooded with
>> superficial comments claiming to show that the data is worthless. On
>> the other hand, as Stephen says, there is a clear need for something
>> of this kind to allow us to gather the answers which we are all
>> providing to users.
>>
>> As Karl says, there is also a need to make the system work better. I
>> notice that some of the answers in the mock-up Stephen has created
>> refer to known bugs which are being worked on -- and will presumably
>> be fixed at some point. When we have thousands of questions and
>> answers referring to known bugs, will there be a way of
>> systematically ensuring that answers are updated when bugs are fixed?
>>
>> Can we use the "stackoverflow" system and configure it so that only a
>> restricted (but large) group of people can contribute?
>>
>> Cheers,
>>
>> Martin
>>
>> *From:*go-essp-tech-bounces at ucar.edu
>> <mailto:go-essp-tech-bounces at ucar.edu>
>> [mailto:go-essp-tech-bounces at ucar.edu]
>> <mailto:[mailto:go-essp-tech-bounces at ucar.edu]> *On Behalf Of *Don
>> Middleton
>> *Sent:* 16 August 2011 00:27
>> *To:* Karl Taylor
>> *Cc:* go-essp-tech at ucar.edu <mailto:go-essp-tech at ucar.edu>;
>> esg-gateway-dev at earthsystemgrid.org
>> <mailto:esg-gateway-dev at earthsystemgrid.org>;
>> esg-node-dev at lists.llnl.gov <mailto:esg-node-dev at lists.llnl.gov>
>> *Subject:* Re: [Go-essp-tech] [esg-node-dev] Re: A CMIP5 FAQ Application
>>
>> Hi again, Karl - catching up on email pileup after a bit of vacation.
>> First of all, I really like what Stephen has put together for
>> collaboratively addressing user problems, and think this could help
>> us quite a lot. I personally like using environments like this when
>> dealing with app software problems.
>>
>> I think there's pretty good agreement that #1 below is a primary
>> problem area. Getting consistent deployments is expected to help
>> some, so the sooner you can upgrade to 1.3.1, the better. The
>> attribute service being down may have been another issue here. Site
>> configuration can be a problem as well. The problem with users
>> hitting something that looked like dual registration interfaces
>> involved several issues. The work is pretty much done on improving
>> that a lot, and that's in 1.3.2 which we'll post more on shortly.
>>
>> Regarding #2, the community SOLR-search preview and now the 2.0 alpha
>> are expected to solve many problems that have plagued us for quite
>> some time. The sooner that folks can deploy that, the better for
>> testing and soon making things better for our users.
>>
>> cheers - don
>>
>> On Aug 4, 2011, at 10:11 AM, Karl Taylor wrote:
>>
>> Hi all,
>>
>> I agree with Stephen that our ability to quickly respond to the
>> increasing number of requests seems likely to become overwhelmed. My
>> cursory impression is, however, that the most common problems
>> reported will be difficult for the user community to respond to; they
>> seem to be associated with flaws in ESG and/or gateway hardware. Am
>> I correct that most frequent queries to the help desk are related to:
>>
>> 1. getting error messages, no response, or incorrect notice that a
>> user doesn't have the proper permission to successfully download data
>>
>> 2. having problems finding data using the search capability (because
>> sometimes this fails to return all datasets that it should).
>>
>> I think NCAR is making progress on the search problems (2 above), but
>> I'm not sure anyone understands whether there are bugs or just
>> confusion that's causing all the problems listed in 1 above. Perhaps
>> along with thinking about alternatives to the current help desk,
>> immediate attention needs to be paid to reducing the real problems
>> encountered by the user by modifying the ESG software, possibly
>> modifying the ESG user interface, so users won't be so easily confused.
>>
>> The first step might be to try to confirm that 1 above is causing
>> most of the problems and to pin down exactly why the problems are
>> being encountered. I think someone with a bit more complete
>> technical understanding of ESG should be able to find the common
>> issues that are being raised and suggest ways they might be addressed.
>>
>> Best regards,
>> Karl
>>
>>
>> On 8/4/11 7:55 AM, stephen.pascoe at stfc.ac.uk
>> <mailto:stephen.pascoe at stfc.ac.uk> wrote:
>>
>> Hi everyone,
>>
>> I am increasingly convinced that the CMIP5 HelpDesk isn't scaling to
>> the number of queries we are getting and definitely won't scale as
>> CMIP5 gets more use. This is partly our fault at BADC for not
>> managing to open up the HelpDesk sufficiently to make it easy for
>> ESGF developers to contribute. This will improve in the near future
>> (honest!) but I still think we need a more agile way to communicate
>> with CMIP5 users.
>>
>> Therefore I want to float an alternative solution. A
>> community-driven, interactive FAQ in the style of stackoverflow.com
>> <http://stackoverflow.com>. The idea is that users, administrators
>> and developers can collaborate on asking and answering questions in
>> an open forum. There is a reputation system and a mechanism for
>> voting for answers/questions which enables common questions and good
>> answers to be highlighted. There is also a tagging system for
>> classification.
>>
>> I have created a prototype service with a few questions in it at
>> http://esg-dev1.badc.rl.ac.uk/. Please take a look and give me some
>> feedback. Even better create an account and start asking and
>> answering questions. I have deliberately answered only some of the
>> questions to encourage people to get involved. If you don't like my
>> answer add another one or comment on mine.
>>
>> If this appears to work for us the site can be moved to a production
>> server easily without losing the questions. We could then link to it
>> from the "Contact Us" page in the gateways and ask people to email
>> cmip5-helpdesk only for questions they don't want to share with the
>> community. I would like to discuss this at the ESGF telco on Tuesday.
>>
>> One note. You can use ESGF OpenIDs to create an account but CEDA
>> OpenIDs don't work right now. I need to get Phil to fix that.
>>
>> Cheers,
>>
>> Stephen.
>>
>> ---
>>
>> Stephen Pascoe +44 (0)1235 445980
>>
>> Centre of Environmental Data Archival
>>
>> STFC Rutherford Appleton Laboratory, Harwell Oxford, Didcot OX11 0QX, UK
>>
>> --
>> Scanned by iCritical.
>>
>> --
>> Scanned by iCritical.
>>
>> --
>> Estanislao Gonzalez
>>
>> Max-Planck-Institut für Meteorologie (MPI-M)
>> Deutsches Klimarechenzentrum (DKRZ) - German Climate Computing Centre
>> Room 108 - Bundesstrasse 45a, D-20146 Hamburg, Germany
>>
>> Phone: +49 (40) 46 00 94-126
>> E-Mail:gonzalez at dkrz.de <mailto:gonzalez at dkrz.de>
>>
>> --
>> Scanned by iCritical.
>>
>>
>
>
> --
> Estanislao Gonzalez
>
> Max-Planck-Institut für Meteorologie (MPI-M)
> Deutsches Klimarechenzentrum (DKRZ) - German Climate Computing Centre
> Room 108 - Bundesstrasse 45a, D-20146 Hamburg, Germany
>
> Phone: +49 (40) 46 00 94-126
> E-Mail:gonzalez at dkrz.de
>
>
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Estanislao Gonzalez
Max-Planck-Institut für Meteorologie (MPI-M)
Deutsches Klimarechenzentrum (DKRZ) - German Climate Computing Centre
Room 108 - Bundesstrasse 45a, D-20146 Hamburg, Germany
Phone: +49 (40) 46 00 94-126
E-Mail: gonzalez at dkrz.de
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