<html>
<head>
<meta content="text/html; charset=ISO-8859-1"
http-equiv="Content-Type">
</head>
<body bgcolor="#FFFFFF" text="#000000">
Hi I've changed the cmip5 contact us link to:<br>
<a
href=<a class="moz-txt-link-rfc2396E" href="mailto:cmip5-helpdesk@stfc.ac.uk?subject=(ESG-WDCC)%20CMIP5%20query:%20">"mailto:cmip5-helpdesk@stfc.ac.uk?subject=(ESG-WDCC)%20CMIP5%20query:%20"</a>>CMIP5
HelpDesk (<a class="moz-txt-link-abbreviated" href="mailto:cmip5-helpdesk@stfc.ac.uk">cmip5-helpdesk@stfc.ac.uk</a>)</a><br>
And the esg-support to:<br>
<a href="mailto:<spring:message
code="contactus.mailaddress"/>?subject=(ESG-WDCC)%20"> ...<br>
<br>
Setting the subject should be enough and I replaced spaces with %20
to make it more http compliant.<br>
<br>
I have no reason to think this could break anything. A proper
template should include the user openId that could be retrieved if
he/she's logged.<br>
<br>
Thanks,<br>
Estani<br>
<br>
<br>
<br>
Am 18.08.2011 11:09, schrieb Estanislao Gonzalez:
<blockquote cite="mid:4E4CD6E1.5020901@dkrz.de" type="cite">
<meta content="text/html; charset=ISO-8859-1"
http-equiv="Content-Type">
Hi,<br>
<br>
I agree with Martin. We could even add the email in plain text in
with the legend: <br>
"If the link doesn't work please email <a moz-do-not-send="true"
class="moz-txt-link-abbreviated"
href="mailto:cmip5-helpdesk@stfc.ac.uk">cmip5-helpdesk@stfc.ac.uk</a>
with the following information ..."<br>
<br>
Or something like that. I think this should suffice for our
purposes.<br>
<br>
We already have manually updated the contactus page, so I see no
problem in hard coding the gateway name there. There's certainly a
variable with the name of the gateway available, but let's leave
the gateway people prepare that when improving the template.<br>
<br>
My 2c anyways,<br>
estani<br>
<br>
Am 18.08.2011 11:04, schrieb <a moz-do-not-send="true"
class="moz-txt-link-abbreviated"
href="mailto:martin.juckes@stfc.ac.uk:">martin.juckes@stfc.ac.uk:</a>
<blockquote
cite="mid:E21FBC3F00D7304687CB46529F9676D70EB94128@EXCHMBX01.fed.cclrc.ac.uk"
type="cite">
<meta http-equiv="Content-Type" content="text/html;
charset=ISO-8859-1">
<meta name="Generator" content="Microsoft Word 12 (filtered
medium)">
<style><!--
/* Font Definitions */
@font-face
{font-family:"Cambria Math";
panose-1:2 4 5 3 5 4 6 3 2 4;}
@font-face
{font-family:Calibri;
panose-1:2 15 5 2 2 2 4 3 2 4;}
@font-face
{font-family:Tahoma;
panose-1:2 11 6 4 3 5 4 4 2 4;}
@font-face
{font-family:Consolas;
panose-1:2 11 6 9 2 2 4 3 2 4;}
@font-face
{font-family:"Times New Roman \, serif";
panose-1:0 0 0 0 0 0 0 0 0 0;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0cm;
margin-bottom:.0001pt;
font-size:11.0pt;
font-family:"Calibri","sans-serif";
color:black;}
a:link, span.MsoHyperlink
{mso-style-priority:99;
color:blue;
text-decoration:underline;}
a:visited, span.MsoHyperlinkFollowed
{mso-style-priority:99;
color:purple;
text-decoration:underline;}
p
{mso-style-priority:99;
mso-margin-top-alt:auto;
margin-right:0cm;
mso-margin-bottom-alt:auto;
margin-left:0cm;
font-size:12.0pt;
font-family:"Times New Roman","serif";
color:black;}
pre
{mso-style-priority:99;
mso-style-link:"HTML Preformatted Char";
margin:0cm;
margin-bottom:.0001pt;
font-size:10.0pt;
font-family:"Courier New";
color:black;}
p.MsoAcetate, li.MsoAcetate, div.MsoAcetate
{mso-style-priority:99;
mso-style-link:"Balloon Text Char";
margin:0cm;
margin-bottom:.0001pt;
font-size:8.0pt;
font-family:"Tahoma","sans-serif";
color:black;}
span.HTMLPreformattedChar
{mso-style-name:"HTML Preformatted Char";
mso-style-priority:99;
mso-style-link:"HTML Preformatted";
font-family:Consolas;
color:black;}
span.BalloonTextChar
{mso-style-name:"Balloon Text Char";
mso-style-priority:99;
mso-style-link:"Balloon Text";
font-family:"Tahoma","sans-serif";}
span.EmailStyle22
{mso-style-type:personal;
font-family:"Calibri","sans-serif";
color:windowtext;}
span.EmailStyle23
{mso-style-type:personal;
font-family:"Calibri","sans-serif";
color:#1F497D;}
span.EmailStyle24
{mso-style-type:personal;
font-family:"Calibri","sans-serif";
color:#1F497D;}
span.EmailStyle25
{mso-style-type:personal;
font-family:"Calibri","sans-serif";
color:#1F497D;}
span.EmailStyle26
{mso-style-type:personal;
font-family:"Calibri","sans-serif";
color:#1F497D;}
span.EmailStyle27
{mso-style-type:personal;
font-family:"Calibri","sans-serif";
color:#1F497D;}
span.EmailStyle28
{mso-style-type:personal;
font-family:"Calibri","sans-serif";
color:#1F497D;}
span.EmailStyle29
{mso-style-type:personal;
font-family:"Calibri","sans-serif";
color:#1F497D;}
span.EmailStyle30
{mso-style-type:personal;
font-family:"Calibri","sans-serif";
color:#1F497D;}
span.EmailStyle31
{mso-style-type:personal;
font-family:"Calibri","sans-serif";
color:#1F497D;}
span.EmailStyle32
{mso-style-type:personal;
font-family:"Calibri","sans-serif";
color:#1F497D;}
span.EmailStyle33
{mso-style-type:personal;
font-family:"Calibri","sans-serif";
color:#1F497D;}
span.EmailStyle34
{mso-style-type:personal;
font-family:"Calibri","sans-serif";
color:#1F497D;}
span.EmailStyle35
{mso-style-type:personal-reply;
font-family:"Calibri","sans-serif";
color:#1F497D;}
.MsoChpDefault
{mso-style-type:export-only;
font-size:10.0pt;}
@page WordSection1
{size:612.0pt 792.0pt;
margin:72.0pt 72.0pt 72.0pt 72.0pt;}
div.WordSection1
{page:WordSection1;}
--></style><!--[if gte mso 9]><xml>
<o:shapedefaults v:ext="edit" spidmax="1026" />
</xml><![endif]--><!--[if gte mso 9]><xml>
<o:shapelayout v:ext="edit">
<o:idmap v:ext="edit" data="1" />
</o:shapelayout></xml><![endif]-->
<div class="WordSection1">
<p class="MsoNormal"><span style="color:#1F497D">I don’t see
any reason for not putting the pre-fill options in (the
warning given by IE is triggered by the mailto:... Syntax,
it has nothing to do with the pre-filling of content). If
it works for IE and firefox that will cover most of our
users and make operation of the helpdesk much easier,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Cheers,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Martin<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<div style="border:none;border-left:solid blue
1.5pt;padding:0cm 0cm 0cm 4.0pt">
<div>
<div style="border:none;border-top:solid #B5C4DF
1.0pt;padding:3.0pt 0cm 0cm 0cm">
<p class="MsoNormal"><b><span
style="font-size:10.0pt;font-family:"Tahoma","sans-serif";color:windowtext"
lang="EN-US">From:</span></b><span
style="font-size:10.0pt;font-family:"Tahoma","sans-serif";color:windowtext"
lang="EN-US"> Pascoe, Stephen (STFC,RAL,RALSP) <br>
<b>Sent:</b> 18 August 2011 09:49<br>
<b>To:</b> Juckes, Martin (STFC,RAL,RALSP);
'Estanislao Gonzalez'; <a moz-do-not-send="true"
class="moz-txt-link-abbreviated"
href="mailto:don@ucar.edu">don@ucar.edu</a>; <a
moz-do-not-send="true"
class="moz-txt-link-abbreviated"
href="mailto:taylor13@llnl.gov">taylor13@llnl.gov</a><br>
<b>Cc:</b> <a moz-do-not-send="true"
class="moz-txt-link-abbreviated"
href="mailto:go-essp-tech@ucar.edu">go-essp-tech@ucar.edu</a>;
<a moz-do-not-send="true"
class="moz-txt-link-abbreviated"
href="mailto:esg-gateway-dev@earthsystemgrid.org">esg-gateway-dev@earthsystemgrid.org</a>;
<a moz-do-not-send="true"
class="moz-txt-link-abbreviated"
href="mailto:esg-node-dev@lists.llnl.gov">esg-node-dev@lists.llnl.gov</a><br>
<b>Subject:</b> RE: [Go-essp-tech] [esg-node-dev]
Re: A CMIP5 FAQ Application<o:p></o:p></span></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="color:#1F497D">Agreed,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">When I
click on the email links in your example HTML using
Chrome on my Linux desktop Thunderbird pops up *<b>without</b>*
the Sender field complete. It works with Firefox on
Linux. On Windows Chrome works but on IE I get the
warning "A website wants to open web content using this
program on your computer: Microsoft Office Outlook".
When I click "Allow" it works.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">So
auto-filling an email is an interim solution but won't
work for all users -- we need to keep the manual
instructions too. I'd like to give the JSP experts a
chance to help me on GTWY-2666 before I recommend a new
update to contact-us.jsp.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Stephen.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<div>
<p class="MsoNormal"><span
style="font-size:10.5pt;font-family:Consolas;color:#1F497D">---<o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size:10.5pt;font-family:Consolas;color:#1F497D">Stephen
Pascoe +44 (0)1235 445980<o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size:10.5pt;font-family:Consolas;color:#1F497D">Centre
of Environmental Data Archival<o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size:10.5pt;font-family:Consolas;color:#1F497D">STFC
Rutherford Appleton Laboratory, Harwell Oxford, Didcot
OX11 0QX, UK<o:p></o:p></span></p>
</div>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<div>
<div style="border:none;border-top:solid #B5C4DF
1.0pt;padding:3.0pt 0cm 0cm 0cm">
<p class="MsoNormal"><b><span
style="font-size:10.0pt;font-family:"Tahoma","sans-serif";color:windowtext"
lang="EN-US">From:</span></b><span
style="font-size:10.0pt;font-family:"Tahoma","sans-serif";color:windowtext"
lang="EN-US"> Juckes, Martin (STFC,RAL,RALSP) <br>
<b>Sent:</b> 18 August 2011 09:38<br>
<b>To:</b> Pascoe, Stephen (STFC,RAL,RALSP);
'Estanislao Gonzalez'; <a moz-do-not-send="true"
class="moz-txt-link-abbreviated"
href="mailto:don@ucar.edu">don@ucar.edu</a>; <a
moz-do-not-send="true"
class="moz-txt-link-abbreviated"
href="mailto:taylor13@llnl.gov">taylor13@llnl.gov</a><br>
<b>Cc:</b> <a moz-do-not-send="true"
class="moz-txt-link-abbreviated"
href="mailto:go-essp-tech@ucar.edu">go-essp-tech@ucar.edu</a>;
<a moz-do-not-send="true"
class="moz-txt-link-abbreviated"
href="mailto:esg-gateway-dev@earthsystemgrid.org">esg-gateway-dev@earthsystemgrid.org</a>;
<a moz-do-not-send="true"
class="moz-txt-link-abbreviated"
href="mailto:esg-node-dev@lists.llnl.gov">esg-node-dev@lists.llnl.gov</a><br>
<b>Subject:</b> RE: [Go-essp-tech] [esg-node-dev]
Re: A CMIP5 FAQ Application<o:p></o:p></span></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="color:#1F497D">I think
putting the gateway name in by hand is a reasonable
solution at this stage. When we get a web form in the
gateway it should be possible to go further and add not
only the user’s email address but also the URL of the
page they came from to give further clues about the
problem,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Cheers,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Martin <o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<div style="border:none;border-left:solid blue
1.5pt;padding:0cm 0cm 0cm 4.0pt">
<div>
<div style="border:none;border-top:solid #B5C4DF
1.0pt;padding:3.0pt 0cm 0cm 0cm">
<p class="MsoNormal"><b><span
style="font-size:10.0pt;font-family:"Tahoma","sans-serif";color:windowtext"
lang="EN-US">From:</span></b><span
style="font-size:10.0pt;font-family:"Tahoma","sans-serif";color:windowtext"
lang="EN-US"> Pascoe, Stephen (STFC,RAL,RALSP) <br>
<b>Sent:</b> 18 August 2011 09:34<br>
<b>To:</b> Juckes, Martin (STFC,RAL,RALSP);
'Estanislao Gonzalez'; <a moz-do-not-send="true"
class="moz-txt-link-abbreviated"
href="mailto:don@ucar.edu">don@ucar.edu</a>; <a
moz-do-not-send="true"
class="moz-txt-link-abbreviated"
href="mailto:taylor13@llnl.gov">taylor13@llnl.gov</a><br>
<b>Cc:</b> <a moz-do-not-send="true"
class="moz-txt-link-abbreviated"
href="mailto:go-essp-tech@ucar.edu">go-essp-tech@ucar.edu</a>;
<a moz-do-not-send="true"
class="moz-txt-link-abbreviated"
href="mailto:esg-gateway-dev@earthsystemgrid.org">esg-gateway-dev@earthsystemgrid.org</a>;
<a moz-do-not-send="true"
class="moz-txt-link-abbreviated"
href="mailto:esg-node-dev@lists.llnl.gov">esg-node-dev@lists.llnl.gov</a><br>
<b>Subject:</b> RE: [Go-essp-tech] [esg-node-dev]
Re: A CMIP5 FAQ Application<o:p></o:p></span></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="color:#1F497D">Yes, the
mail works, although I read that it can be flaky for
some browsers/mail-clients. However, injecting the
gateway name and openid isn't working the way I would
expect. We can put each Gateway name in the JSP
source by hand if need be.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<div>
<p class="MsoNormal"><span
style="font-size:10.5pt;font-family:Consolas;color:#1F497D">---<o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size:10.5pt;font-family:Consolas;color:#1F497D">Stephen
Pascoe +44 (0)1235 445980<o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size:10.5pt;font-family:Consolas;color:#1F497D">Centre
of Environmental Data Archival<o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size:10.5pt;font-family:Consolas;color:#1F497D">STFC
Rutherford Appleton Laboratory, Harwell Oxford,
Didcot OX11 0QX, UK<o:p></o:p></span></p>
</div>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<div>
<div style="border:none;border-top:solid #B5C4DF
1.0pt;padding:3.0pt 0cm 0cm 0cm">
<p class="MsoNormal"><b><span
style="font-size:10.0pt;font-family:"Tahoma","sans-serif";color:windowtext"
lang="EN-US">From:</span></b><span
style="font-size:10.0pt;font-family:"Tahoma","sans-serif";color:windowtext"
lang="EN-US"> Juckes, Martin (STFC,RAL,RALSP) <br>
<b>Sent:</b> 18 August 2011 09:29<br>
<b>To:</b> Pascoe, Stephen (STFC,RAL,RALSP);
'Estanislao Gonzalez'; <a moz-do-not-send="true"
class="moz-txt-link-abbreviated"
href="mailto:don@ucar.edu">don@ucar.edu</a>; <a
moz-do-not-send="true"
class="moz-txt-link-abbreviated"
href="mailto:taylor13@llnl.gov">taylor13@llnl.gov</a><br>
<b>Cc:</b> <a moz-do-not-send="true"
class="moz-txt-link-abbreviated"
href="mailto:go-essp-tech@ucar.edu">go-essp-tech@ucar.edu</a>;
<a moz-do-not-send="true"
class="moz-txt-link-abbreviated"
href="mailto:esg-gateway-dev@earthsystemgrid.org">esg-gateway-dev@earthsystemgrid.org</a>;
<a moz-do-not-send="true"
class="moz-txt-link-abbreviated"
href="mailto:esg-node-dev@lists.llnl.gov">esg-node-dev@lists.llnl.gov</a><br>
<b>Subject:</b> RE: [Go-essp-tech] [esg-node-dev]
Re: A CMIP5 FAQ Application<o:p></o:p></span></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="color:#1F497D">I tried
it on <a moz-do-not-send="true"
href="http://home.badc.rl.ac.uk/mjuckes/t1.html">home.badc.rl.ac.uk/mjuckes/t1.html</a>
, it appears to work there,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Cheers,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Martin <o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<div style="border:none;border-left:solid blue
1.5pt;padding:0cm 0cm 0cm 4.0pt">
<div>
<div style="border:none;border-top:solid #B5C4DF
1.0pt;padding:3.0pt 0cm 0cm 0cm">
<p class="MsoNormal"><b><span
style="font-size:10.0pt;font-family:"Tahoma","sans-serif";color:windowtext"
lang="EN-US">From:</span></b><span
style="font-size:10.0pt;font-family:"Tahoma","sans-serif";color:windowtext"
lang="EN-US"> Pascoe, Stephen (STFC,RAL,RALSP) <br>
<b>Sent:</b> 18 August 2011 09:24<br>
<b>To:</b> Juckes, Martin (STFC,RAL,RALSP);
'Estanislao Gonzalez'; <a
moz-do-not-send="true"
class="moz-txt-link-abbreviated"
href="mailto:don@ucar.edu">don@ucar.edu</a>; <a
moz-do-not-send="true"
class="moz-txt-link-abbreviated"
href="mailto:taylor13@llnl.gov">taylor13@llnl.gov</a><br>
<b>Cc:</b> <a moz-do-not-send="true"
class="moz-txt-link-abbreviated"
href="mailto:go-essp-tech@ucar.edu">go-essp-tech@ucar.edu</a>;
<a moz-do-not-send="true"
class="moz-txt-link-abbreviated"
href="mailto:esg-gateway-dev@earthsystemgrid.org">esg-gateway-dev@earthsystemgrid.org</a>;
<a moz-do-not-send="true"
class="moz-txt-link-abbreviated"
href="mailto:esg-node-dev@lists.llnl.gov">esg-node-dev@lists.llnl.gov</a><br>
<b>Subject:</b> RE: [Go-essp-tech]
[esg-node-dev] Re: A CMIP5 FAQ Application<o:p></o:p></span></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="color:#1F497D">Hi
Martin,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">I tried
this on our test gateway and couldn't get it to
work. However, I may have been doing something
wrong. I'll continue the technical discussion on
Jira issue GTWY-2666 (<a moz-do-not-send="true"
class="moz-txt-link-freetext"
href="https://vets.development.ucar.edu/jira/browse/GTWY-2666">https://vets.development.ucar.edu/jira/browse/GTWY-2666</a>)
and see whether we can work it out.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">S.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<div>
<p class="MsoNormal"><span
style="font-size:10.5pt;font-family:Consolas;color:#1F497D">---<o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size:10.5pt;font-family:Consolas;color:#1F497D">Stephen
Pascoe +44 (0)1235 445980<o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size:10.5pt;font-family:Consolas;color:#1F497D">Centre
of Environmental Data Archival<o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size:10.5pt;font-family:Consolas;color:#1F497D">STFC
Rutherford Appleton Laboratory, Harwell Oxford,
Didcot OX11 0QX, UK<o:p></o:p></span></p>
</div>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<div>
<div style="border:none;border-top:solid #B5C4DF
1.0pt;padding:3.0pt 0cm 0cm 0cm">
<p class="MsoNormal"><b><span
style="font-size:10.0pt;font-family:"Tahoma","sans-serif";color:windowtext"
lang="EN-US">From:</span></b><span
style="font-size:10.0pt;font-family:"Tahoma","sans-serif";color:windowtext"
lang="EN-US"> Juckes, Martin (STFC,RAL,RALSP) <br>
<b>Sent:</b> 18 August 2011 08:55<br>
<b>To:</b> Pascoe, Stephen (STFC,RAL,RALSP);
'Estanislao Gonzalez'; <a
moz-do-not-send="true"
class="moz-txt-link-abbreviated"
href="mailto:don@ucar.edu">don@ucar.edu</a>; <a
moz-do-not-send="true"
class="moz-txt-link-abbreviated"
href="mailto:taylor13@llnl.gov">taylor13@llnl.gov</a><br>
<b>Cc:</b> <a moz-do-not-send="true"
class="moz-txt-link-abbreviated"
href="mailto:go-essp-tech@ucar.edu">go-essp-tech@ucar.edu</a>;
<a moz-do-not-send="true"
class="moz-txt-link-abbreviated"
href="mailto:esg-gateway-dev@earthsystemgrid.org">esg-gateway-dev@earthsystemgrid.org</a>;
<a moz-do-not-send="true"
class="moz-txt-link-abbreviated"
href="mailto:esg-node-dev@lists.llnl.gov">esg-node-dev@lists.llnl.gov</a><br>
<b>Subject:</b> RE: [Go-essp-tech]
[esg-node-dev] Re: A CMIP5 FAQ Application<o:p></o:p></span></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="color:#1F497D">Perhaps
you could use: E.g. href=”mailto:</span> <span
style="color:#1F497D"><a moz-do-not-send="true"
class="moz-txt-link-abbreviated"
href="mailto:cmip5-helpdesk@stfc.ac.uk?subject=CMIP5">cmip5-helpdesk@stfc.ac.uk?subject=CMIP5</a>
query:&body=Problems on ..... gateway” in the
cmip5-helpdesk link (substituting the URL of the
gateway) – this will identify the gateway the user
is using , which will be a great help,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Cheers,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Martin<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<div style="border:none;border-left:solid blue
1.5pt;padding:0cm 0cm 0cm 4.0pt">
<div>
<div style="border:none;border-top:solid #B5C4DF
1.0pt;padding:3.0pt 0cm 0cm 0cm">
<p class="MsoNormal"><b><span
style="font-size:10.0pt;font-family:"Tahoma","sans-serif";color:windowtext"
lang="EN-US">From:</span></b><span
style="font-size:10.0pt;font-family:"Tahoma","sans-serif";color:windowtext"
lang="EN-US"> Pascoe, Stephen (STFC,RAL,RALSP)
<br>
<b>Sent:</b> 17 August 2011 17:19<br>
<b>To:</b> Juckes, Martin (STFC,RAL,RALSP);
'Estanislao Gonzalez'; <a
moz-do-not-send="true"
class="moz-txt-link-abbreviated"
href="mailto:don@ucar.edu">don@ucar.edu</a>;
<a moz-do-not-send="true"
class="moz-txt-link-abbreviated"
href="mailto:taylor13@llnl.gov">taylor13@llnl.gov</a><br>
<b>Cc:</b> <a moz-do-not-send="true"
class="moz-txt-link-abbreviated"
href="mailto:go-essp-tech@ucar.edu">go-essp-tech@ucar.edu</a>;
<a moz-do-not-send="true"
class="moz-txt-link-abbreviated"
href="mailto:esg-gateway-dev@earthsystemgrid.org">esg-gateway-dev@earthsystemgrid.org</a>;
<a moz-do-not-send="true"
class="moz-txt-link-abbreviated"
href="mailto:esg-node-dev@lists.llnl.gov">esg-node-dev@lists.llnl.gov</a><br>
<b>Subject:</b> RE: [Go-essp-tech]
[esg-node-dev] Re: A CMIP5 FAQ Application<o:p></o:p></span></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="color:#1F497D">I
have been evaluating how to moving forward as
quickly as possible on this. In my view creating
a web-form in the gateways will take resources
from NCAR code emailing the form content to
cmip5-helpdesk. It will require server-side code
so is likely to be part of NCAR's Gateway release
schedule.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">In
the mean time we need to get to a stage where
users directly email cmip5-helpdesk and provide a
few vital pieces of information as quickly as
possible. Therefore I suggest patching the
"contactus.jsp" file in operational gateways so
that they show something like what is live at <a
moz-do-not-send="true"
class="moz-txt-link-freetext"
href="http://cmip-gw.badc.rl.ac.uk/contactus/contact-us.htm">http://cmip-gw.badc.rl.ac.uk/contactus/contact-us.htm</a><o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">I
have attached a patch file for Gateway
Administrators. Just implementing this alone will
greatly reduce the time taken processing
CMIP5-helpdesk.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Thanks,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Stephen<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<div>
<p class="MsoNormal"><span
style="font-size:10.5pt;font-family:Consolas;color:#1F497D">---<o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size:10.5pt;font-family:Consolas;color:#1F497D">Stephen
Pascoe +44 (0)1235 445980<o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size:10.5pt;font-family:Consolas;color:#1F497D">Centre
of Environmental Data Archival<o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size:10.5pt;font-family:Consolas;color:#1F497D">STFC
Rutherford Appleton Laboratory, Harwell Oxford,
Didcot OX11 0QX, UK<o:p></o:p></span></p>
</div>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<div>
<div style="border:none;border-top:solid #B5C4DF
1.0pt;padding:3.0pt 0cm 0cm 0cm">
<p class="MsoNormal"><b><span
style="font-size:10.0pt;font-family:"Tahoma","sans-serif";color:windowtext"
lang="EN-US">From:</span></b><span
style="font-size:10.0pt;font-family:"Tahoma","sans-serif";color:windowtext"
lang="EN-US"> Juckes, Martin (STFC,RAL,RALSP)
<br>
<b>Sent:</b> 17 August 2011 16:56<br>
<b>To:</b> 'Estanislao Gonzalez'; Pascoe,
Stephen (STFC,RAL,RALSP); <a
moz-do-not-send="true"
class="moz-txt-link-abbreviated"
href="mailto:don@ucar.edu">don@ucar.edu</a>;
<a moz-do-not-send="true"
class="moz-txt-link-abbreviated"
href="mailto:taylor13@llnl.gov">taylor13@llnl.gov</a><br>
<b>Cc:</b> <a moz-do-not-send="true"
class="moz-txt-link-abbreviated"
href="mailto:go-essp-tech@ucar.edu">go-essp-tech@ucar.edu</a>;
<a moz-do-not-send="true"
class="moz-txt-link-abbreviated"
href="mailto:esg-gateway-dev@earthsystemgrid.org">esg-gateway-dev@earthsystemgrid.org</a>;
<a moz-do-not-send="true"
class="moz-txt-link-abbreviated"
href="mailto:esg-node-dev@lists.llnl.gov">esg-node-dev@lists.llnl.gov</a><br>
<b>Subject:</b> RE: [Go-essp-tech]
[esg-node-dev] Re: A CMIP5 FAQ Application<o:p></o:p></span></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="color:#1F497D">Hi
Estani, Stephen, Don, Karl,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Relevant
views, but I’m afraid I’m not convinced by the
need for or usefulness of an open system. <o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Our
CMIP5 footprints site shows 7 queries waiting for
a response, which is not bad. I understand from
Stephen that there may be a back-log of getting
queries into the system and we clearly need to
improve that part of the process. We need to use
the human resources we have more effectively, and
using the query management to distribute
responsibility for answering queries is part of
that.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">One
thing that will greatly help is ensuring that we
know where users are coming from when they submit
a queries referring to “your web site” – the only
way we can do this is with a form which
automatically includes the gateway in use and the
URL of the referring page (i.e. the page from
which the users accessed the query submission
form). This should be a fairly minor piece of
work. The form should submit queries straight into
the query tracking system.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">The
advantage of footprints over stackoverflow is that
we have it configured to track queries and ensure
that all queries are promptly answered. It can
also provide a FAQ site (see <a
moz-do-not-send="true"
href="https://footprints.badc.rl.ac.uk/cmip5_FAQ.html">https://footprints.badc.rl.ac.uk/cmip5_FAQ.html</a>
), with a nice facility to copy FAQ into responses
to users and create FAQ solutions from responses
to users. The system also allows you to specify
templates and standard explanatory texts to save
repeatedly creating background information for
common topics. <o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">We
need to turn this into an operational system – and
that requires an agreement on how to staff the
system. I think we should be putting all queries
directly into the footprints system by providing
users with the <a moz-do-not-send="true"
href="mailto:cmip5-helpdesk@stfc.ac.uk">cmip5-helpdesk@stfc.ac.uk</a>
address and then improve on this by providing a
form for them to submit queries with. <o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Karl,
Don: if we do this, will you be able to allocate
staff to work through a suitable portion of the
queries? I imagine we will have to provide some
more guidance on how to use the system to make
this work smoothly. <o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Cheers,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Martin<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<div style="border:none;border-left:solid blue
1.5pt;padding:0cm 0cm 0cm 4.0pt">
<div>
<div style="border:none;border-top:solid #B5C4DF
1.0pt;padding:3.0pt 0cm 0cm 0cm">
<p class="MsoNormal"><b><span
style="font-size:10.0pt;font-family:"Tahoma","sans-serif";color:windowtext"
lang="EN-US">From:</span></b><span
style="font-size:10.0pt;font-family:"Tahoma","sans-serif";color:windowtext"
lang="EN-US"> Estanislao Gonzalez [<a
moz-do-not-send="true"
class="moz-txt-link-freetext"
href="mailto:gonzalez@dkrz.de">mailto:gonzalez@dkrz.de</a>]
<br>
<b>Sent:</b> 16 August 2011 12:44<br>
<b>To:</b> Pascoe, Stephen (STFC,RAL,RALSP)<br>
<b>Cc:</b> Juckes, Martin (STFC,RAL,RALSP);
<a moz-do-not-send="true"
class="moz-txt-link-abbreviated"
href="mailto:don@ucar.edu">don@ucar.edu</a>;
<a moz-do-not-send="true"
class="moz-txt-link-abbreviated"
href="mailto:taylor13@llnl.gov">taylor13@llnl.gov</a>;
<a moz-do-not-send="true"
class="moz-txt-link-abbreviated"
href="mailto:go-essp-tech@ucar.edu">go-essp-tech@ucar.edu</a>;
<a moz-do-not-send="true"
class="moz-txt-link-abbreviated"
href="mailto:esg-gateway-dev@earthsystemgrid.org">esg-gateway-dev@earthsystemgrid.org</a>;
<a moz-do-not-send="true"
class="moz-txt-link-abbreviated"
href="mailto:esg-node-dev@lists.llnl.gov">esg-node-dev@lists.llnl.gov</a><br>
<b>Subject:</b> Re: [Go-essp-tech]
[esg-node-dev] Re: A CMIP5 FAQ Application<o:p></o:p></span></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Hi,<br>
<br>
It's probably not relevant to cast my vote here,
but I completely agree with Stephen.<br>
<br>
To put it short, I just can't do much more than
what I'm doing now, and that's far from what's
required. I'm pretty sure that's the case for all
of you too. So we are suffering from human
resources shortage, and the help desk will be
suffering the most. <br>
I think the open FAQ system is a valid try, we can
always shut it down if it proves to cause more
pain that what's solving. But the truth is, we are
lagging behind in terms of usage, especially in
user help, and we just don't have the required men
power to catch up. <br>
Either we count on some tools and people (even the
users) to help us along, or we start thinking in a
Plan B ASAP. This won't get solved by itself, and
we are just barely starting.<br>
<br>
My 2c anyways,<br>
Estani<br>
<br>
Am 16.08.2011 11:43, schrieb <a
moz-do-not-send="true"
href="mailto:stephen.pascoe@stfc.ac.uk:">stephen.pascoe@stfc.ac.uk:</a>
<o:p></o:p></p>
<p class="MsoNormal"><span style="color:#1F497D">Hi
Martin,</span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:#1F497D">>
The problem with tagging users or labelling
their contributions as spam is that you may get
letters from their lawyers, so I would start out
with a </span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:#1F497D">>
system we know how to control – there will be
enough chaos if we just open it to contributions
from the 40 or so groups who are running </span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:#1F497D">>
models or data nodes. </span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:#1F497D">My
fear is that the alternative to not having a
system like this is that communication within
the CMIP5 science and data management community
will remain poor. I understand where you are
coming from, because I occasionally follow the
climate-debate blogosphere, but I think we
should run with this system and see where it
works for us where it doesn't. I think we have
no hope of designing a system up-front that does
the job nearly as well.</span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:#1F497D">I
believe the application has the power to control
what content is placed on it. At the moment
it's configured to be very open but cmip5-help
can give permissions to users based on their
reputation score. For instance your post is
moderated if your score is below a certain
value. Similarly we can set the reputation
required to answer/comment/vote/flag/etc. Once
a question is accepted it can be flagged as
"misleading", "not-relevant", "inappropriate" or
anything you want to configure. Questions can
be closed as "Duplicate", "off-topic", "too
subjective and argumentative", "outdated".
Anything that we need that it can't do could be
developed (we have the code) but we won't know
we need it until we have used it for a while.</span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:#1F497D">>
We want to have some system for keeping the
content up to date -- perhaps this could be done
by tagging answers which are specific to a </span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:#1F497D">>
current software version with that version (e.g.
“Gateway 1.2.x”) and then reviewing them as
older versions are, hopefully, eliminated from
the </span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:#1F497D">>
operational federation,</span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:#1F497D">In
the end this tool would be *<b>part of</b>* our
procedures for communication and issue
tracking. Someone would have to make sure
answers are accurately tagged (maybe with
software versions) and answered if relevant.
Closing questions that are out of date, flagging
them, etc. etc.</span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:#1F497D">Stephen.</span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:#1F497D"> </span><o:p></o:p></p>
<div>
<p class="MsoNormal"><span
style="font-size:10.5pt;font-family:Consolas;color:#1F497D">---</span><o:p></o:p></p>
<p class="MsoNormal"><span
style="font-size:10.5pt;font-family:Consolas;color:#1F497D">Stephen
Pascoe +44 (0)1235 445980</span><o:p></o:p></p>
<p class="MsoNormal"><span
style="font-size:10.5pt;font-family:Consolas;color:#1F497D">Centre
of Environmental Data Archival</span><o:p></o:p></p>
<p class="MsoNormal"><span
style="font-size:10.5pt;font-family:Consolas;color:#1F497D">STFC
Rutherford Appleton Laboratory, Harwell
Oxford, Didcot OX11 0QX, UK</span><o:p></o:p></p>
</div>
<p class="MsoNormal"><span style="color:#1F497D"> </span><o:p></o:p></p>
<div>
<div style="border:none;border-top:solid #B5C4DF
1.0pt;padding:3.0pt 0cm 0cm 0cm">
<p class="MsoNormal"><b><span
style="font-size:10.0pt;font-family:"Tahoma","sans-serif""
lang="EN-US">From:</span></b><span
style="font-size:10.0pt;font-family:"Tahoma","sans-serif""
lang="EN-US"> Juckes, Martin
(STFC,RAL,RALSP) <br>
<b>Sent:</b> 16 August 2011 10:01<br>
<b>To:</b> Pascoe, Stephen (STFC,RAL,RALSP);
'Don Middleton'; Karl Taylor<br>
<b>Cc:</b> <a moz-do-not-send="true"
href="mailto:go-essp-tech@ucar.edu">go-essp-tech@ucar.edu</a>;
<a moz-do-not-send="true"
href="mailto:esg-gateway-dev@earthsystemgrid.org">
esg-gateway-dev@earthsystemgrid.org</a>; <a
moz-do-not-send="true"
href="mailto:esg-node-dev@lists.llnl.gov">
esg-node-dev@lists.llnl.gov</a><br>
<b>Subject:</b> RE: [Go-essp-tech]
[esg-node-dev] Re: A CMIP5 FAQ Application</span><o:p></o:p></p>
</div>
</div>
<p class="MsoNormal"> <o:p></o:p></p>
<p class="MsoNormal"><span style="color:#1F497D">Hi
Stephen,</span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:#1F497D">The
problem with tagging users or labelling their
contributions as spam is that you may get
letters from their lawyers, so I would start out
with a system we know how to control – there
will be enough chaos if we just open it to
contributions from the 40 or so groups who are
running models or data nodes. </span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:#1F497D">We
want to have some system for keeping the content
up to date -- perhaps this could be done by
tagging answers which are specific to a current
software version with that version (e.g.
“Gateway 1.2.x”) and then reviewing them as
older versions are, hopefully, eliminated from
the operational federation,</span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:#1F497D">Cheers,</span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:#1F497D">Martin</span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:#1F497D"> </span><o:p></o:p></p>
<div style="border:none;border-left:solid blue
1.5pt;padding:0cm 0cm 0cm 4.0pt">
<div>
<div style="border:none;border-top:solid #B5C4DF
1.0pt;padding:3.0pt 0cm 0cm 0cm">
<p class="MsoNormal"><b><span
style="font-size:10.0pt;font-family:"Tahoma","sans-serif""
lang="EN-US">From:</span></b><span
style="font-size:10.0pt;font-family:"Tahoma","sans-serif""
lang="EN-US"> Pascoe, Stephen
(STFC,RAL,RALSP) <br>
<b>Sent:</b> 16 August 2011 09:49<br>
<b>To:</b> Juckes, Martin
(STFC,RAL,RALSP); 'Don Middleton'; Karl
Taylor<br>
<b>Cc:</b> <a moz-do-not-send="true"
href="mailto:go-essp-tech@ucar.edu">go-essp-tech@ucar.edu</a>;
<a moz-do-not-send="true"
href="mailto:esg-gateway-dev@earthsystemgrid.org">
esg-gateway-dev@earthsystemgrid.org</a>;
<a moz-do-not-send="true"
href="mailto:esg-node-dev@lists.llnl.gov">
esg-node-dev@lists.llnl.gov</a><br>
<b>Subject:</b> RE: [Go-essp-tech]
[esg-node-dev] Re: A CMIP5 FAQ Application</span><o:p></o:p></p>
</div>
</div>
<p class="MsoNormal"> <o:p></o:p></p>
<p class="MsoNormal"><span style="color:#1F497D">I'm
confident the software could be configured to
require a login to ask a question and we could
constrain logins to those with ESGF OpenIDs.
However I would put this in the category of
"premature optimisation". If we get spurious
questions we can tag them as "spam" down-vote
them or even delete them. Users can be given
a bad reputation score or you can even ban
users.</span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:#1F497D">The
system is designed to be open and, to some
extent, chaotic. This encourages people to
get involved whilst allowing the community to
assign value to users, questions and answers.
Therefore there isn't a workflow as such like
you get in a bug tracker. If we want that we
should link questions to bug tracker tickets
so that closing a ticket triggers updating the
question. However, I believe too much process
could get in the way here.</span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:#1F497D">I'm
not thinking the questions I bootstrapped the
system with will be typical -- they are just
what was in my mind at the time.</span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:#1F497D">Stephen.</span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:#1F497D"> </span><o:p></o:p></p>
<div>
<p class="MsoNormal"><span
style="font-size:10.5pt;font-family:Consolas;color:#1F497D">---</span><o:p></o:p></p>
<p class="MsoNormal"><span
style="font-size:10.5pt;font-family:Consolas;color:#1F497D">Stephen
Pascoe +44 (0)1235 445980</span><o:p></o:p></p>
<p class="MsoNormal"><span
style="font-size:10.5pt;font-family:Consolas;color:#1F497D">Centre
of Environmental Data Archival</span><o:p></o:p></p>
<p class="MsoNormal"><span
style="font-size:10.5pt;font-family:Consolas;color:#1F497D">STFC
Rutherford Appleton Laboratory, Harwell
Oxford, Didcot OX11 0QX, UK</span><o:p></o:p></p>
</div>
<p class="MsoNormal"><span style="color:#1F497D"> </span><o:p></o:p></p>
<div>
<div style="border:none;border-top:solid #B5C4DF
1.0pt;padding:3.0pt 0cm 0cm 0cm">
<p class="MsoNormal"><b><span
style="font-size:10.0pt;font-family:"Tahoma","sans-serif""
lang="EN-US">From:</span></b><span
style="font-size:10.0pt;font-family:"Tahoma","sans-serif""
lang="EN-US"> Juckes, Martin
(STFC,RAL,RALSP) <br>
<b>Sent:</b> 16 August 2011 09:33<br>
<b>To:</b> 'Don Middleton'; Karl Taylor;
Pascoe, Stephen (STFC,RAL,RALSP)<br>
<b>Cc:</b> <a moz-do-not-send="true"
href="mailto:go-essp-tech@ucar.edu">go-essp-tech@ucar.edu</a>;
<a moz-do-not-send="true"
href="mailto:esg-gateway-dev@earthsystemgrid.org">
esg-gateway-dev@earthsystemgrid.org</a>;
<a moz-do-not-send="true"
href="mailto:esg-node-dev@lists.llnl.gov">
esg-node-dev@lists.llnl.gov</a><br>
<b>Subject:</b> RE: [Go-essp-tech]
[esg-node-dev] Re: A CMIP5 FAQ Application</span><o:p></o:p></p>
</div>
</div>
<p class="MsoNormal"> <o:p></o:p></p>
<p class="MsoNormal"><span style="color:#1F497D">Hello
All,</span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:#1F497D">On
the FAQ issue – I think we do need an FAQ
system that many people can contribute to, but
I’d be worried about using an open one. At the
moment we are dealing with a handful of
developers, but we will have thousands of
people looking at the data soon. One web sites
work well in co-operative communities, but I
think we would be flooded with superficial
comments claiming to show that the data is
worthless. On the other hand, as Stephen says,
there is a clear need for something of this
kind to allow us to gather the answers which
we are all providing to users.</span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:#1F497D">As
Karl says, there is also a need to make the
system work better. I notice that some of the
answers in the mock-up Stephen has created
refer to known bugs which are being worked on
– and will presumably be fixed at some point.
When we have thousands of questions and
answers referring to known bugs, will there be
a way of systematically ensuring that answers
are updated when bugs are fixed? </span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:#1F497D">Can
we use the “stackoverflow” system and
configure it so that only a restricted (but
large) group of people can contribute?</span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:#1F497D">Cheers,</span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:#1F497D">Martin</span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:#1F497D"> </span><o:p></o:p></p>
<div style="border:none;border-left:solid blue
1.5pt;padding:0cm 0cm 0cm 4.0pt">
<div>
<div style="border:none;border-top:solid
#B5C4DF 1.0pt;padding:3.0pt 0cm 0cm 0cm">
<p class="MsoNormal"><b><span
style="font-size:10.0pt;font-family:"Tahoma","sans-serif""
lang="EN-US">From:</span></b><span
style="font-size:10.0pt;font-family:"Tahoma","sans-serif""
lang="EN-US"> <a moz-do-not-send="true"
href="mailto:go-essp-tech-bounces@ucar.edu">go-essp-tech-bounces@ucar.edu</a>
<a moz-do-not-send="true"
href="mailto:[mailto:go-essp-tech-bounces@ucar.edu]">
[mailto:go-essp-tech-bounces@ucar.edu]</a>
<b>On Behalf Of </b>Don Middleton<br>
<b>Sent:</b> 16 August 2011 00:27<br>
<b>To:</b> Karl Taylor<br>
<b>Cc:</b> <a moz-do-not-send="true"
href="mailto:go-essp-tech@ucar.edu">go-essp-tech@ucar.edu</a>;
<a moz-do-not-send="true"
href="mailto:esg-gateway-dev@earthsystemgrid.org">
esg-gateway-dev@earthsystemgrid.org</a>;
<a moz-do-not-send="true"
href="mailto:esg-node-dev@lists.llnl.gov">
esg-node-dev@lists.llnl.gov</a><br>
<b>Subject:</b> Re: [Go-essp-tech]
[esg-node-dev] Re: A CMIP5 FAQ
Application</span><o:p></o:p></p>
</div>
</div>
<p class="MsoNormal"> <o:p></o:p></p>
<p class="MsoNormal">Hi again, Karl - catching
up on email pileup after a bit of vacation.
First of all, I really like what Stephen has
put together for collaboratively addressing
user problems, and think this could help us
quite a lot. I personally like using
environments like this when dealing with app
software problems.<o:p></o:p></p>
<div>
<p class="MsoNormal"> <o:p></o:p></p>
</div>
<div>
<p class="MsoNormal">I think there's pretty
good agreement that #1 below is a primary
problem area. Getting consistent deployments
is expected to help some, so the sooner you
can upgrade to 1.3.1, the better. The
attribute service being down may have been
another issue here. Site configuration can
be a problem as well. The problem with users
hitting something that looked like dual
registration interfaces involved several
issues. The work is pretty much done on
improving that a lot, and that's in 1.3.2
which we'll post more on shortly.<o:p></o:p></p>
</div>
<div>
<p class="MsoNormal"> <o:p></o:p></p>
</div>
<div>
<p class="MsoNormal">Regarding #2, the
community SOLR-search preview and now the
2.0 alpha are expected to solve many
problems that have plagued us for quite some
time. The sooner that folks can deploy that,
the better for testing and soon making
things better for our users.<o:p></o:p></p>
</div>
<div>
<p class="MsoNormal"> <o:p></o:p></p>
</div>
<div>
<p class="MsoNormal">cheers - don<o:p></o:p></p>
</div>
<div>
<p class="MsoNormal"> <o:p></o:p></p>
<div>
<div>
<p class="MsoNormal">On Aug 4, 2011, at
10:11 AM, Karl Taylor wrote:<o:p></o:p></p>
</div>
<p class="MsoNormal"
style="margin-bottom:12.0pt"> <o:p></o:p></p>
<div>
<p class="MsoNormal">Hi all,<br>
<br>
I agree with Stephen that our ability to
quickly respond to the increasing number
of requests seems likely to become
overwhelmed. My cursory impression is,
however, that the most common problems
reported will be difficult for the user
community to respond to; they seem to be
associated with flaws in ESG and/or
gateway hardware. Am I correct that
most frequent queries to the help desk
are related to:<br>
<br>
1. getting error messages, no response,
or incorrect notice that a user doesn't
have the proper permission to
successfully download data<br>
<br>
2. having problems finding data using
the search capability (because sometimes
this fails to return all datasets that
it should).<br>
<br>
I think NCAR is making progress on the
search problems (2 above), but I'm not
sure anyone understands whether there
are bugs or just confusion that's
causing all the problems listed in 1
above. Perhaps along with thinking
about alternatives to the current help
desk, immediate attention needs to be
paid to reducing the real problems
encountered by the user by modifying the
ESG software, possibly modifying the ESG
user interface, so users won't be so
easily confused.<br>
<br>
The first step might be to try to
confirm that 1 above is causing most of
the problems and to pin down exactly why
the problems are being encountered. I
think someone with a bit more complete
technical understanding of ESG should be
able to find the common issues that are
being raised and suggest ways they might
be addressed. <br>
<br>
Best regards,<br>
Karl<br>
<br>
<br>
On 8/4/11 7:55 AM, <a
moz-do-not-send="true"
href="mailto:stephen.pascoe@stfc.ac.uk">stephen.pascoe@stfc.ac.uk</a>
wrote: <o:p></o:p></p>
<p class="MsoNormal">Hi everyone,<o:p></o:p></p>
<p class="MsoNormal"> <o:p></o:p></p>
<p class="MsoNormal">I am increasingly
convinced that the CMIP5 HelpDesk isn't
scaling to the number of queries we are
getting and definitely won't scale as
CMIP5 gets more use. This is partly our
fault at BADC for not managing to open
up the HelpDesk sufficiently to make it
easy for ESGF developers to contribute.
This will improve in the near future
(honest!) but I still think we need a
more agile way to communicate with CMIP5
users.<o:p></o:p></p>
<p class="MsoNormal"> <o:p></o:p></p>
<p class="MsoNormal">Therefore I want to
float an alternative solution. A
community-driven, interactive FAQ in the
style of <a moz-do-not-send="true"
href="http://stackoverflow.com">stackoverflow.com</a>.
The idea is that users, administrators
and developers can collaborate on asking
and answering questions in an open
forum. There is a reputation system and
a mechanism for voting for
answers/questions which enables common
questions and good answers to be
highlighted. There is also a tagging
system for classification.<o:p></o:p></p>
<p class="MsoNormal"> <o:p></o:p></p>
<p class="MsoNormal">I have created a
prototype service with a few questions
in it at <a moz-do-not-send="true"
href="http://esg-dev1.badc.rl.ac.uk/">http://esg-dev1.badc.rl.ac.uk/</a>.
Please take a look and give me some
feedback. Even better create an account
and start asking and answering
questions. I have deliberately answered
only some of the questions to encourage
people to get involved. If you don't
like my answer add another one or
comment on mine.<o:p></o:p></p>
<p class="MsoNormal"> <o:p></o:p></p>
<p class="MsoNormal">If this appears to
work for us the site can be moved to a
production server easily without losing
the questions. We could then link to it
from the "Contact Us" page in the
gateways and ask people to email
cmip5-helpdesk only for questions they
don't want to share with the community.
I would like to discuss this at the ESGF
telco on Tuesday.<o:p></o:p></p>
<p class="MsoNormal"> <o:p></o:p></p>
<p class="MsoNormal">One note. You can
use ESGF OpenIDs to create an account
but CEDA OpenIDs don't work right now.
I need to get Phil to fix that.<o:p></o:p></p>
<p class="MsoNormal"> <o:p></o:p></p>
<p class="MsoNormal">Cheers,<o:p></o:p></p>
<p class="MsoNormal">Stephen.<o:p></o:p></p>
<p class="MsoNormal"> <o:p></o:p></p>
<p class="MsoNormal"><span
style="font-size:10.5pt;font-family:Consolas">---</span><o:p></o:p></p>
<p class="MsoNormal"><span
style="font-size:10.5pt;font-family:Consolas">Stephen
Pascoe +44 (0)1235 445980</span><o:p></o:p></p>
<p class="MsoNormal"><span
style="font-size:10.5pt;font-family:Consolas">Centre
of Environmental Data Archival</span><o:p></o:p></p>
<p class="MsoNormal"><span
style="font-size:10.5pt;font-family:Consolas">STFC
Rutherford Appleton Laboratory,
Harwell Oxford, Didcot OX11 0QX, UK</span><o:p></o:p></p>
<p class="MsoNormal"> <o:p></o:p></p>
<p class="MsoNormal"><span
style="font-size:12.0pt;font-family:"Times
New Roman ,
serif","serif""> </span><o:p></o:p></p>
<p>-- <br>
Scanned by iCritical. <o:p></o:p></p>
<p class="MsoNormal"><span
style="font-size:12.0pt;font-family:"Times
New Roman ,
serif","serif""> </span><o:p></o:p></p>
</div>
</div>
<p class="MsoNormal"><span
style="font-size:12.0pt;font-family:"Times
New Roman , serif","serif""> </span><o:p></o:p></p>
</div>
</div>
</div>
<p class="MsoNormal"><span
style="font-size:12.0pt;font-family:"Times
New Roman","serif""><o:p> </o:p></span></p>
<p>-- <br>
Scanned by iCritical. <o:p></o:p></p>
<p class="MsoNormal"><span
style="font-size:12.0pt;font-family:"Times
New Roman","serif""><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-bottom:12.0pt"><span
style="font-size:12.0pt;font-family:"Times
New Roman","serif""><o:p> </o:p></span></p>
<pre>-- <o:p></o:p></pre>
<pre>Estanislao Gonzalez<o:p></o:p></pre>
<pre><o:p> </o:p></pre>
<pre>Max-Planck-Institut für Meteorologie (MPI-M)<o:p></o:p></pre>
<pre>Deutsches Klimarechenzentrum (DKRZ) - German Climate Computing Centre<o:p></o:p></pre>
<pre>Room 108 - Bundesstrasse 45a, D-20146 Hamburg, Germany<o:p></o:p></pre>
<pre><o:p> </o:p></pre>
<pre>Phone: +49 (40) 46 00 94-126<o:p></o:p></pre>
<pre>E-Mail: <a moz-do-not-send="true" href="mailto:gonzalez@dkrz.de">gonzalez@dkrz.de</a> <o:p></o:p></pre>
</div>
</div>
</div>
</div>
</div>
</div>
<br>
<p>-- <br>
Scanned by iCritical. </p>
<br>
</blockquote>
<br>
<br>
<pre class="moz-signature" cols="72">--
Estanislao Gonzalez
Max-Planck-Institut für Meteorologie (MPI-M)
Deutsches Klimarechenzentrum (DKRZ) - German Climate Computing Centre
Room 108 - Bundesstrasse 45a, D-20146 Hamburg, Germany
Phone: +49 (40) 46 00 94-126
E-Mail: <a moz-do-not-send="true" class="moz-txt-link-abbreviated" href="mailto:gonzalez@dkrz.de">gonzalez@dkrz.de</a> </pre>
<br>
<fieldset class="mimeAttachmentHeader"></fieldset>
<br>
<pre wrap="">_______________________________________________
esg-gateway-dev mailing list
<a class="moz-txt-link-abbreviated" href="mailto:esg-gateway-dev@mailman.earthsystemgrid.org">esg-gateway-dev@mailman.earthsystemgrid.org</a>
<a class="moz-txt-link-freetext" href="http://mailman.earthsystemgrid.org/mailman/listinfo/esg-gateway-dev">http://mailman.earthsystemgrid.org/mailman/listinfo/esg-gateway-dev</a>
</pre>
</blockquote>
<br>
<br>
<pre class="moz-signature" cols="72">--
Estanislao Gonzalez
Max-Planck-Institut für Meteorologie (MPI-M)
Deutsches Klimarechenzentrum (DKRZ) - German Climate Computing Centre
Room 108 - Bundesstrasse 45a, D-20146 Hamburg, Germany
Phone: +49 (40) 46 00 94-126
E-Mail: <a class="moz-txt-link-abbreviated" href="mailto:gonzalez@dkrz.de">gonzalez@dkrz.de</a> </pre>
</body>
</html>