[ES_JOBS_NET] Picarro Hiring Technical Support in Eindhoven, Netherlands

[Joel Avrunin]

Hello,

Picarro is hiring a technical support engineer / scientist for our Eindhoven, Netherlands office. This is a great opportunity to transition from academia to industry. This role would be providing troubleshooting and customer support to our science customers for our greenhouse gas, isotope, and trace gas analyzers.  The role would be located in Eindhoven, Netherlands in the Picarro office to support our growing business in Europe.

The full job description and link to apply is here: https://www.picarro.com/company/careers?gnk=job&gni=8a78879e7b7f6264017b9d54fcae18e6&lang=en

And also pasted below my signature.

Thanks!
Joel Avrunin
Vice President Science Sales and Marketing
Email  javrunin at picarro.com<mailto:javrunin at picarro.com>
Twitter https://twitter.com/JoelAtPicarro
[Picarro_Logo_gray-green_lowres]
3105 Patrick Henry Drive * Santa Clara, CA * 95054 * USA
Phone: +1 (408) 962-3900 * Fax: +1 (408) 962-3200

Technical Support Engineer - EMEA


Picarro company overview:

Picarro (www.picarro.com<http://www.picarro.com>) is the world's leading provider of stable isotope and gas concentration measurement systems for science and industry. The company's products are all designed and manufactured at Picarro's Santa Clara, California headquarters and exported to countries worldwide. Picarro's technology is based on dozens of patents related to cavity ring-down spectroscopy (CRDS).

Picarro is looking for an additional Technical Support Engineer to work in our office in the Netherlands, Eindhoven Area.

Responsibilities:
*         Remotely assist customers, from simple requests for documentation to detailed instrumentation troubleshooting.
*         Be a good listener to really understand customer problems or questions in order to provide optimal solutions.
*         Analyze and critically evaluate customer data to determine instrument health, proper experiment setup and provide guidance to customers on these issues.
*         Work closely with other members of Picarro to solve problems properly and effectively.
*         Provide training for distributors representing our products worldwide.
*         Perform small repairs on peripherals and analyzers.
*         Travel to customer sites rarely required.
*         Required to be able to commute to Picarro office in Eindhoven, Netherlands on a daily basis.

Skills and qualifications:
*         Bachelor's degree (HBO) or equivalent experience required in an Engineering or Science field.
*         Capacity to quickly learn complex technology behind Picarro products.  Learn and maintain in-depth knowledge of Picarro product lines.
*         Experience in a direct customer support role preferred.
*         Experience working with measurement equipment in an experimental laboratory setting.
*         Self-starter that can resourcefully work independently, make necessary decisions, and follow through with action plans.
*         Strong problem-solving, analytical, and organization skills.
*         Excellent communication skills. Proficient in English, any other European languages is a plus.
*         Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
*         In possession of a passport and willing to travel to Picarro HQ in the USA (appr. 4 -5 times a year)
*         Allowed to work in the Netherlands.

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