[ES_JOBS_NET] Picarro is Hiring - Customer Support Engineer - Santa Clara, California, USA

[Joel Avrunin]

All,

I am hiring a Customer Support Engineer in Santa Clara, CA to support the Americas. If you are an scientist, technician, or engineer who is awesome at troubleshooting, great working with customers, and would like to join a growing team, please let me know. I am building a world-class support organization as Picarro continues to grow, and this is a critical role to better support our customers in the Americas.
Please apply here: https://www.picarro.com/company/careers?gnk=job&gni=8a7885ac77926f6e0177932270523a74&lang=en

Customer Support Engineer, Americas

At Picarro, enabling measurements of greenhouse gas (GHG), trace gases and stable isotopes is more than a mission for us. It's a commitment. We are the world's leading provider of stable isotope and gas concentration measurement systems for science and industry. The company's products are all designed and manufactured at Picarro's Santa Clara, California headquarters and exported to countries worldwide. Picarro's technology is based on dozens of patents related to cavity ring-down spectroscopy (CRDS).

About the role:
Picarro is expanding our customer support organization to provide world-class support for our gas analyzers in applications from scientific research to hazardous gas monitoring. We are looking to build a world class customer support team and need you to join us. This role is based in the Santa Clara, CA office and will require physical presence and work in the office.

Responsibilities:
*         Assist customers, from simple requests for documentation to detailed instrumentation troubleshooting.
*         Be a good listener to really understand customer problems or questions in order to provide optimal solutions.
*         Analyze and critically evaluate customer data to determine instrument health, proper experiment setup and provide guidance to customers on these issues.
*         Work closely with other members of Picarro to solve problems properly and effectively.
*         Develop and provide training:
*         For direct customer support team of Technical Support Scientists
*         For distributors representing our products worldwide
*         Travel to customer sites rarely required as most troubleshooting is remote.
Skills and qualifications:
*         Bachelor's degree (BS) or equivalent experience required in a Science or Engineering field.
*         Job is physically located in office in Santa Clara, CA.
*         Capacity to quickly learn complex technology behind Picarro products.  Learn and maintain in-depth knowledge of Picarro product lines.
*         Experience in a direct customer support role.
*         Experience working with measurement equipment in an experimental laboratory setting.  Former or present Picarro customer preferred.
*         Self-starter that can resourcefully work independently, make necessary decisions, and follow through with action plans.
*         Strong problem-solving, analytical, and organization skills.
*         Excellent communication skills.
*         Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.


Joel Avrunin
Vice President Worldwide Sales and Marketing, Science
Email  javrunin at picarro.com<mailto:javrunin at picarro.com>
Twitter https://twitter.com/JoelAtPicarro
[Picarro_Logo_gray-green_lowres]


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