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<p class="MsoNormal" style="line-height:22.5pt"><span style="font-size:13.5pt;font-family:"Source Sans Pro",sans-serif;color:#5E5E5E">All,<o:p></o:p></span></p>
<p class="MsoNormal" style="line-height:22.5pt"><span style="font-size:13.5pt;font-family:"Source Sans Pro",sans-serif;color:#5E5E5E"><o:p> </o:p></span></p>
<p class="MsoNormal" style="line-height:22.5pt"><span style="font-size:13.5pt;font-family:"Source Sans Pro",sans-serif">I am hiring a Customer Support Engineer in Santa Clara, CA to support the Americas. If you are an scientist, technician, or engineer who
is awesome at troubleshooting, great working with customers, and would like to join a growing team, please let me know. I am building a world-class support organization as Picarro continues to grow, and this is a critical role to better support our customers
in the Americas<span style="color:#5E5E5E">.<o:p></o:p></span></span></p>
<p class="MsoNormal" style="line-height:22.5pt"><span style="font-size:13.5pt;font-family:"Source Sans Pro",sans-serif;color:#5E5E5E">Please apply here:
</span><span style="font-size:13.5pt;font-family:"Source Sans Pro",sans-serif"><a href="https://www.picarro.com/company/careers?gnk=job&gni=8a7885ac77926f6e0177932270523a74&lang=en">https://www.picarro.com/company/careers?gnk=job&gni=8a7885ac77926f6e0177932270523a74&lang=en</a><span style="color:#5E5E5E"><o:p></o:p></span></span></p>
<p class="MsoNormal" align="center" style="text-align:center;line-height:22.5pt">
<span style="font-size:13.5pt;font-family:"Source Sans Pro",sans-serif;color:#5E5E5E"><o:p> </o:p></span></p>
<p class="MsoNormal" align="center" style="text-align:center;line-height:22.5pt">
<span style="font-size:13.5pt;font-family:"Source Sans Pro",sans-serif;color:#5E5E5E">Customer Support Engineer, Americas</span><span style="font-size:13.5pt;font-family:"Source Sans Pro",sans-serif;color:#5B5B5B"><o:p></o:p></span></p>
<p class="MsoNormal" align="center" style="text-align:center;line-height:22.5pt">
<span style="font-size:13.5pt;font-family:"Source Sans Pro",sans-serif;color:#5B5B5B"> <o:p></o:p></span></p>
<p class="MsoNormal" style="line-height:22.5pt"><span style="font-size:13.5pt;font-family:"Source Sans Pro",sans-serif;color:#5B5B5B">At Picarro, enabling measurements of greenhouse gas (GHG), trace gases and stable isotopes is more than a mission for us. It’s
a commitment. We are the world's leading provider of stable isotope and gas concentration measurement systems for science and industry. The company's products are all designed and manufactured at Picarro's Santa Clara, California headquarters and exported
to countries worldwide. Picarro's technology is based on dozens of patents related to cavity ring-down spectroscopy (CRDS). <o:p></o:p></span></p>
<p class="MsoNormal" style="line-height:22.5pt"><span style="font-size:13.5pt;font-family:"Source Sans Pro",sans-serif;color:#5B5B5B"> <o:p></o:p></span></p>
<p class="MsoNormal" style="line-height:22.5pt"><span style="font-size:13.5pt;font-family:"Source Sans Pro",sans-serif;color:#5E5E5E">About the role:</span><span style="font-size:13.5pt;font-family:"Source Sans Pro",sans-serif;color:#5B5B5B"><o:p></o:p></span></p>
<p class="MsoNormal" style="line-height:22.5pt"><span style="font-size:13.5pt;font-family:"Source Sans Pro",sans-serif;color:#5B5B5B">Picarro is expanding our customer support organization to provide world-class support for our gas analyzers in applications
from scientific research to hazardous gas monitoring. We are looking to build a world class customer support team and need you to join us. This role is based in the Santa Clara, CA office and will require physical presence and work in the office.<o:p></o:p></span></p>
<p class="MsoNormal" style="line-height:22.5pt"><span style="font-size:13.5pt;font-family:"Source Sans Pro",sans-serif;color:#5B5B5B"> <o:p></o:p></span></p>
<p class="MsoNormal" style="line-height:22.5pt"><span style="font-size:13.5pt;font-family:"Source Sans Pro",sans-serif;color:#5E5E5E">Responsibilities:</span><span style="font-size:13.5pt;font-family:"Source Sans Pro",sans-serif;color:#5B5B5B"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:58.5pt;text-indent:-.25in;line-height:22.5pt;mso-list:l1 level1 lfo2">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#5B5B5B"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:13.5pt;font-family:"Source Sans Pro",sans-serif;color:#5B5B5B">Assist customers, from simple requests for documentation to detailed instrumentation troubleshooting.<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:58.5pt;text-indent:-.25in;line-height:22.5pt;mso-list:l1 level1 lfo2">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#5B5B5B"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:13.5pt;font-family:"Source Sans Pro",sans-serif;color:#5B5B5B">Be a good listener to really understand customer problems or questions in order to provide optimal solutions.<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:58.5pt;text-indent:-.25in;line-height:22.5pt;mso-list:l1 level1 lfo2">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#5B5B5B"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:13.5pt;font-family:"Source Sans Pro",sans-serif;color:#5B5B5B">Analyze and critically evaluate customer data to determine instrument health, proper experiment setup and provide guidance to customers on these
issues.<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:58.5pt;text-indent:-.25in;line-height:22.5pt;mso-list:l1 level1 lfo2">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#5B5B5B"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:13.5pt;font-family:"Source Sans Pro",sans-serif;color:#5B5B5B">Work closely with other members of Picarro to solve problems properly and effectively.<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:58.5pt;text-indent:-.25in;line-height:22.5pt;mso-list:l1 level1 lfo2">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#5B5B5B"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:13.5pt;font-family:"Source Sans Pro",sans-serif;color:#5B5B5B">Develop and provide training:<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:117.0pt;text-indent:-.25in;line-height:22.5pt;mso-list:l1 level2 lfo3">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#5B5B5B"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:13.5pt;font-family:"Source Sans Pro",sans-serif;color:#5B5B5B">For direct customer support team of Technical Support Scientists<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:117.0pt;text-indent:-.25in;line-height:22.5pt;mso-list:l1 level2 lfo3">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#5B5B5B"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:13.5pt;font-family:"Source Sans Pro",sans-serif;color:#5B5B5B">For distributors representing our products worldwide<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:58.5pt;text-indent:-.25in;line-height:22.5pt;mso-list:l1 level1 lfo3">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#5B5B5B"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:13.5pt;font-family:"Source Sans Pro",sans-serif;color:#5B5B5B">Travel to customer sites rarely required as most troubleshooting is remote.<o:p></o:p></span></p>
<p class="MsoNormal" style="line-height:22.5pt"><span style="font-size:13.5pt;font-family:"Source Sans Pro",sans-serif;color:#5E5E5E">Skills and qualifications:</span><span style="font-size:13.5pt;font-family:"Source Sans Pro",sans-serif;color:#5B5B5B"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:58.5pt;text-indent:-.25in;line-height:22.5pt;mso-list:l0 level1 lfo5">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#5B5B5B"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:13.5pt;font-family:"Source Sans Pro",sans-serif;color:#5B5B5B">Bachelor’s degree (BS) or equivalent experience required in a Science or Engineering field.<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:58.5pt;text-indent:-.25in;line-height:22.5pt;mso-list:l0 level1 lfo5">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#5B5B5B"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:13.5pt;font-family:"Source Sans Pro",sans-serif;color:#5B5B5B">Job is physically located in office in Santa Clara, CA.<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:58.5pt;text-indent:-.25in;line-height:22.5pt;mso-list:l0 level1 lfo5">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#5B5B5B"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:13.5pt;font-family:"Source Sans Pro",sans-serif;color:#5B5B5B">Capacity to quickly learn complex technology behind Picarro products. Learn and maintain in-depth knowledge of Picarro product lines.<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:58.5pt;text-indent:-.25in;line-height:22.5pt;mso-list:l0 level1 lfo5">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#5B5B5B"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:13.5pt;font-family:"Source Sans Pro",sans-serif;color:#5B5B5B">Experience in a direct customer support role.<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:58.5pt;text-indent:-.25in;line-height:22.5pt;mso-list:l0 level1 lfo5">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#5B5B5B"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:13.5pt;font-family:"Source Sans Pro",sans-serif;color:#5B5B5B">Experience working with measurement equipment in an experimental laboratory setting. Former or present Picarro customer preferred.<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:58.5pt;text-indent:-.25in;line-height:22.5pt;mso-list:l0 level1 lfo5">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#5B5B5B"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:13.5pt;font-family:"Source Sans Pro",sans-serif;color:#5B5B5B">Self-starter that can resourcefully work independently, make necessary decisions, and follow through with action plans.<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:58.5pt;text-indent:-.25in;line-height:22.5pt;mso-list:l0 level1 lfo5">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#5B5B5B"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:13.5pt;font-family:"Source Sans Pro",sans-serif;color:#5B5B5B">Strong problem-solving, analytical, and organization skills.<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:58.5pt;text-indent:-.25in;line-height:22.5pt;mso-list:l0 level1 lfo5">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#5B5B5B"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:13.5pt;font-family:"Source Sans Pro",sans-serif;color:#5B5B5B">Excellent communication skills.<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:58.5pt;text-indent:-.25in;line-height:22.5pt;mso-list:l0 level1 lfo5">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#5B5B5B"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:13.5pt;font-family:"Source Sans Pro",sans-serif;color:#5B5B5B">Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.<o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><b><span style="color:#7030A0">Joel Avrunin<o:p></o:p></span></b></p>
<p class="MsoNormal"><b><span style="color:#7030A0">Vice President Worldwide Sales and Marketing, Science<o:p></o:p></span></b></p>
<p class="MsoNormal">Email <a href="mailto:javrunin@picarro.com">javrunin@picarro.com</a><o:p></o:p></p>
<p class="MsoNormal">Twitter <a href="https://twitter.com/JoelAtPicarro">https://twitter.com/JoelAtPicarro</a><o:p></o:p></p>
<p class="MsoNormal" style="background:white"><span style="font-family:"Times New Roman",serif;color:black"><img border="0" width="209" height="32" style="width:2.177in;height:.3333in" id="Picture_x0020_1" src="cid:image001.png@01D70ACD.FC07EBF0" alt="Picarro_Logo_gray-green_lowres"></span><span style="color:black"><o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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