[ES_JOBS_NET] ECMWF Job for: Analyst - Data Support, Grade A2, Ref.: VN21-20 - Closing Date: 30 April 2021

[ECMWF Recruitment Team]

Please share this exciting opportunity at ECMWF.
Thank you!
Julie Palmer


Analyst – Data Support

1.    Position information



Vacancy No.: VN21-20

Department: Forecast

Grade: A2

Section: User Support Services

Job Ref. No.: STF-C/21-20

Reports to: Data Support Team Leader

Publication Date: 18 March 2021

Closing Date: 30 April 2021

Location: Bonn, Germany



2.    About ECMWF

ECMWF is the European Centre for Medium-Range Weather Forecasts. It is an intergovernmental organisation created in 1975 by a group of European nations and is today supported by 34 Member and Co-operating States, mostly in Europe. The Centre’s mission is to serve and support its Member and Co-operating States and the wider community by developing and providing world-leading global numerical weather prediction. ECMWF functions as a 24/7 research and operational centre with a focus on medium and long-range predictions and holds one of the largest meteorological archives in the world. The success of its activities relies primarily on the talent of its scientists, strong partnerships with its Member and Co-operating States and the international community, some of the most powerful supercomputers in the world, and the use of innovative technologies such as machine learning across its operations.

Over the years, ECMWF has also developed a strong partnership with the European Union, and for the past seven years has been an entrusted entity for the implementation and operation of the Climate and the Atmosphere Monitoring Services of the EU Copernicus Programme, as well as a contributor to the Copernicus Emergency Management Service. The collaboration does not stop there and include other areas of work, including High Performance Computing and the development of digital tools. It is enabling ECMWF to now provide data and products covering weather, climate, ait quality, fire and flood prediction and monitoring.

ECMWF has recently become a multi-site organisation, with its headquarters based since its creation in Reading, UK, its new data centre opening in 2021 in Bologna, Italy, and new offices, also opening in 2021 in Bonn, Germany.

For additional details, see www.ecmwf.int/<http://www.ecmwf.int/>.


3.    Summary of the role

ECMWF is looking to recruit an Analyst in the Data Support Team, which sits in the User Support Services Section of the Forecast Department.

The Data Support Team plays a vital role in managing the relationships and supporting customers of the ECMWF real-time forecast data and archive data https://www.ecmwf.int/en/forecasts/datasets, and users of the open data and tools provided by the Copernicus Atmosphere Monitoring Service (CAMS) https://atmosphere.copernicus.eu and the Copernicus Climate Change Service (C3S) https://climate.copernicus.eu. In most cases, data is pushed over to commercial customers while open data users come to download the data by themselves. For CAMS and C3S, datasets are available through the Atmosphere Data Store (ADS) https://ads.atmosphere.copernicus.eu and the Climate Data Store (CDS) https://cds.climate.copernicus.eu accordingly.

Typically, the activities of the team include providing advice and support on data related queries (e.g. data access issues, data format issues), contract management, and data delivery including delivery system configuration to its global users, including commercial customers. Users are supported through channels including: a Jira-based ticketing system, a Confluence-based knowledge base, and a Confluence-based user forum.

The Analyst will work in close collaboration with the other team members and will provide technical support to customers, which may involve investigating data quality and data delivery issues with support from scientific and technical experts when needed. The types of activities may involve working closely with customers to guide them through licence agreement signup, data delivery setup, analysing problems occurred during data transfer, managing changing requirements from customers, as well as answering technical and scientific questions. The Analyst will also be expected to manage online applications which are used by commercial customers.

Given the customer focus elements of the role, excellent communication skills are essential as is the ability to interact with a diverse range of internal and external stakeholders.

4.    Main duties and key responsibilities

·      Providing support and technical advice on data quality, data processing and data delivery for real-time data to customers

·      Delivering data and software to customers

·      Contributing to continuous improvement of tools, applications and procedures used by the team

·      Participating in projects relevant to improving user experience

·      Managing contracts as required

5.    Personal attributes

  *   Excellent interpersonal and communication skills, listening to and respecting the views of others
  *   Ability to communicate with and understand the complex requirements of users in the use of large volumes of data and software
  *   Ability to communicate technical concepts clearly to both non-technical and technical audiences
  *   Good analytical and problem-solving skills with a proactive approach
  *   An interest in identifying, investigating and resolving technical problems and articulating an appropriate solution
  *   Ability to work under pressure and to interact with demanding users
  *   Flexibility when facing changing organisational priorities and user needs
  *   Ability to work collaboratively, sharing expertise and lessons learned with colleagues
  *   Dedication and enthusiasm to work as part of a team

6.    Qualifications and experience required



Education

A university degree (EQF Level 6), or equivalent, in a scientific discipline, e.g., meteorology, (atmospheric) physics, applied mathematics and computational science.

Experience

Proven practical experience in supporting users through a ticketing system, such as Atlassian Jira, is desirable.



Familiarity in the use of the Linux operating system.



Experience in handling GRIB and/or NetCDF data is highly desirable.



A good understanding of Python would be an advantage.



Experience of project management would be an advantage.



Experience of data policies would be an advantage.

Knowledge and skills (including language)

Candidates must be able to work effectively in English and interviews will be conducted in English.



A good knowledge of one of the Centre’s other working languages (French or German) would be an advantage.

7.    Other information
Grade remuneration

The successful candidate will be recruited at the A2 grade, according to the scales of the Co-ordinated Organisations and the annual basic salary will be EUR 75,178.92 net of tax. This position is assigned to the employment category STF-C as defined in the Staff Regulations.

Full details of salary scales and allowances are available on the ECMWF website at www.ecmwf.int/en/about/jobs, including the Centre’s Staff Regulations regarding the terms and conditions of employment.

Starting date: As soon as possible.

Length of contract: Four years, with the possibility of a further contract.

Location:  The position will be based at ECMWF’s duty station in Bonn, Germany, which is currently expected to open in the second half of 2021

Successful applicants and members of their family forming part of their households will be exempt from immigration restrictions.


8.    How to apply

Please apply by completing the online application form available at www.ecmwf.int/en/about/jobs.
To contact the ECMWF Recruitment Team, please email jobs at ecmwf.int.

Please refer to the ECMWF Privacy Statement.  For details of how we will handle your personal data for this purpose, see: https://www.ecmwf.int/en/privacy.

At ECMWF, we consider an inclusive environment as key for our success. We are dedicated to ensuring a workplace that embraces diversity and provides equal opportunities for all, without distinction as to race, gender, age, marital status, social status, disability, sexual orientation, religion, personality, ethnicity and culture. We value the benefits derived from a diverse workforce and are committed to having staff that reflect the diversity of the countries that are part of our community, in an environment that nurtures equality and inclusion.



Applications are invited from nationals from ECMWF Member States and Co‑operating States, listed below:

Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Hungary, Germany, Greece, Iceland, Ireland, Israel, Italy, Latvia, Lithuania, Luxembourg, Montenegro, Morocco, the Netherlands, Norway, North Macedonia, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey and the United Kingdom.

Applications from nationals from other countries may be considered in exceptional cases.







Mrs Julie Palmer
Recruitment Officer
HR Section, Administration Department
European Centre for Medium-Range Weather Forecasts
Reading, UK | Bologna, Italy
e: julie.palmer at ecmwf.int<mailto:julie.palmer at ecmwf.int> | t: +44 118 949 9161
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