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<div class="WordSection1">
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Please share this exciting opportunity at ECMWF. <o:p></o:p></p>
<p class="MsoNormal">Thank you!<o:p></o:p></p>
<p class="MsoNormal">Julie Palmer <o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="Jobtitle">Analyst – Data Support<span style="line-height:110%"><o:p></o:p></span></p>
<div style="mso-element:para-border-div;border:none;border-bottom:dotted #064E83 1.0pt;padding:0cm 0cm 9.0pt 0cm">
<h1 style="mso-list:l3 level1 lfo2;border:none;padding:0cm"><![if !supportLists]><span style="mso-list:Ignore">1.<span style="font:7.0pt "Times New Roman"">
</span></span><![endif]>Position information<o:p></o:p></h1>
</div>
<p class="BodyText-nospaceafter"><o:p> </o:p></p>
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<p class="MsoBodyText" style="margin-bottom:0cm;margin-bottom:.0001pt;line-height:normal">
<b>Vacancy No.:</b><span style="font-family:"Times New Roman",serif"> </span>VN21-20<o:p></o:p></p>
</td>
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<p class="MsoBodyText" style="margin-bottom:0cm;margin-bottom:.0001pt;line-height:normal">
<b>Department:</b> Forecast<b><o:p></o:p></b></p>
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<tr>
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<p class="MsoBodyText" style="margin-bottom:0cm;margin-bottom:.0001pt;line-height:normal">
<b>Grade:</b><span style="font-family:"Times New Roman",serif"> </span>A2<o:p></o:p></p>
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<p class="MsoBodyText" style="margin-bottom:0cm;margin-bottom:.0001pt;line-height:normal">
<b>Section:</b><span style="font-family:"Times New Roman",serif"> </span>User Support Services
<b><o:p></o:p></b></p>
</td>
</tr>
<tr>
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<p class="MsoBodyText" style="margin-bottom:0cm;margin-bottom:.0001pt;line-height:normal">
<b>Job Ref. No.:</b><span style="font-family:"Times New Roman",serif"> </span>STF-C/21-20<b><o:p></o:p></b></p>
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<p class="MsoBodyText" style="margin-bottom:0cm;margin-bottom:.0001pt;line-height:normal">
<b>Reports to:</b><span style="font-family:"Times New Roman",serif"> </span>Data Support Team Leader<o:p></o:p></p>
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<tr>
<td width="279" valign="top" style="width:209.5pt;border:solid windowtext 1.0pt;border-top:none;padding:2.85pt 5.4pt 2.85pt 5.4pt">
<p class="BodyText-nospaceafter"><b>Publication Date:</b> 18 March 2021<b><o:p></o:p></b></p>
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<p class="BodyText-nospaceafter"><b>Closing Date:</b> 30 April 2021<o:p></o:p></p>
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<b>Location: </b>Bonn, Germany<b><o:p></o:p></b></p>
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<p class="MsoBodyText" style="margin-bottom:0cm;margin-bottom:.0001pt"><b><o:p> </o:p></b></p>
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</span></span></span><![endif]><span style="mso-fareast-language:EN-US">About ECMWF
</span><span style="mso-fareast-language:EN-US"><o:p></o:p></span></h1>
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<p class="BodyText-nospaceafter">ECMWF is the European Centre for Medium-Range Weather Forecasts. It is an intergovernmental organisation created in 1975 by a group of European nations and is today supported by 34 Member and Co-operating States, mostly in Europe.
The Centre’s mission is to serve and support its Member and Co-operating States and the wider community by developing and providing world-leading global numerical weather prediction. ECMWF functions as a 24/7 research and operational centre with a focus on
medium and long-range predictions and holds one of the largest meteorological archives in the world. The success of its activities relies primarily on the talent of its scientists, strong partnerships with its Member and Co-operating States and the international
community, some of the most powerful supercomputers in the world, and the use of innovative technologies such as machine learning across its operations.<o:p></o:p></p>
<p class="BodyText-nospaceafter"><o:p></o:p></p>
<p class="BodyText-nospaceafter">Over the years, ECMWF has also developed a strong partnership with the European Union, and for the past seven years has been an entrusted entity for the implementation and operation of the Climate and the Atmosphere Monitoring
Services of the EU Copernicus Programme, as well as a contributor to the Copernicus Emergency Management Service. The collaboration does not stop there and include other areas of work, including High Performance Computing and the development of digital tools.
It is enabling ECMWF to now provide data and products covering weather, climate, ait quality, fire and flood prediction and monitoring.<o:p></o:p></p>
<p class="BodyText-nospaceafter"><o:p></o:p></p>
<p class="BodyText-nospaceafter">ECMWF has recently become a multi-site organisation, with its headquarters based since its creation in Reading, UK, its new data centre opening in 2021 in Bologna, Italy, and new offices, also opening in 2021 in Bonn, Germany.<o:p></o:p></p>
<p class="BodyText-nospaceafter"><o:p></o:p></p>
<p class="BodyText-nospaceafter">For additional details, see <a href="http://www.ecmwf.int/">
www.ecmwf.int/</a>.<o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:9.5pt"><o:p> </o:p></span></p>
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<![if !supportLists]><span style="mso-list:Ignore">3.<span style="font:7.0pt "Times New Roman"">
</span></span><![endif]>Summary of the role<o:p></o:p></h1>
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<p class="MsoBodyText">ECMWF is looking to recruit an Analyst in the Data Support Team, which sits in the User Support Services Section of the Forecast Department.
<o:p></o:p></p>
<p class="MsoBodyText">The Data Support Team plays a vital role in managing the relationships and supporting customers of the ECMWF real-time forecast data and archive data
<a href="https://www.ecmwf.int/en/forecasts/datasets">https://www.ecmwf.int/en/forecasts/datasets</a>, and users of the open data and tools provided by the Copernicus Atmosphere Monitoring Service (CAMS)
<a href="https://atmosphere.copernicus.eu">https://atmosphere.copernicus.eu</a> and the Copernicus Climate Change Service (C3S)
<a href="https://climate.copernicus.eu">https://climate.copernicus.eu</a>. In most cases, data is pushed over to commercial customers while open data users come to download the data by themselves. For CAMS and C3S, datasets are available through the Atmosphere
Data Store (ADS) <a href="https://ads.atmosphere.copernicus.eu">https://ads.atmosphere.copernicus.eu</a> and the Climate Data Store (CDS)
<a href="https://cds.climate.copernicus.eu">https://cds.climate.copernicus.eu</a> accordingly.<o:p></o:p></p>
<p class="MsoBodyText">Typically, the activities of the team include providing advice and support on data related queries (e.g. data access issues, data format issues), contract management, and data delivery including delivery system configuration to its global
users, including commercial customers. Users are supported through channels including: a Jira-based ticketing system, a Confluence-based knowledge base, and a Confluence-based user forum.<o:p></o:p></p>
<p class="MsoBodyText">The Analyst will work in close collaboration with the other team members and will provide technical support to customers, which may involve investigating data quality and data delivery issues with support from scientific and technical
experts when needed. The types of activities may involve working closely with customers to guide them through licence agreement signup, data delivery setup, analysing problems occurred during data transfer, managing changing requirements from customers, as
well as answering technical and scientific questions. The Analyst will also be expected to manage online applications which are used by commercial customers.<o:p></o:p></p>
<p class="MsoBodyText">Given the customer focus elements of the role, excellent communication skills are essential as is the ability to interact with a diverse range of internal and external stakeholders.
<o:p></o:p></p>
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<h1 style="mso-list:l3 level1 lfo2;border:none;padding:0cm"><![if !supportLists]><span style="mso-list:Ignore">4.<span style="font:7.0pt "Times New Roman"">
</span></span><![endif]>Main duties and key responsibilities<o:p></o:p></h1>
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<p class="BodytextBullet" style="mso-list:l0 level1 lfo6"><![if !supportLists]><span style="font-family:Symbol;color:#064E83"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]>Providing support and technical advice on data quality, data processing and data delivery for real-time data to customers<o:p></o:p></p>
<p class="BodytextBullet" style="mso-list:l0 level1 lfo6"><![if !supportLists]><span style="font-family:Symbol;color:#064E83"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]>Delivering data and software to customers<o:p></o:p></p>
<p class="BodytextBullet" style="mso-list:l0 level1 lfo6"><![if !supportLists]><span style="font-family:Symbol;color:#064E83"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]>Contributing to continuous improvement of tools, applications and procedures used by the team<o:p></o:p></p>
<p class="BodytextBullet" style="mso-list:l0 level1 lfo6"><![if !supportLists]><span style="font-family:Symbol;color:#064E83"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]>Participating in projects relevant to improving user experience<o:p></o:p></p>
<p class="BodytextBullet" style="mso-list:l0 level1 lfo6"><![if !supportLists]><span style="font-family:Symbol;color:#064E83"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]>Managing contracts as required<o:p></o:p></p>
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<h1 style="mso-list:l3 level1 lfo2;border:none;padding:0cm"><![if !supportLists]><span style="mso-list:Ignore">5.<span style="font:7.0pt "Times New Roman"">
</span></span><![endif]>Personal attributes<o:p></o:p></h1>
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<li class="MsoBodyText" style="margin-left:-18.0pt;mso-list:l1 level1 lfo8">Excellent interpersonal and communication skills, listening to and respecting the views of others<o:p></o:p></li><li class="MsoBodyText" style="margin-left:-18.0pt;mso-list:l1 level1 lfo8">Ability to communicate with and understand the complex requirements of users in the use of large volumes of data and software<o:p></o:p></li><li class="MsoBodyText" style="margin-left:-18.0pt;mso-list:l1 level1 lfo8">Ability to communicate technical concepts clearly to both non-technical and technical audiences<o:p></o:p></li><li class="MsoBodyText" style="margin-left:-18.0pt;mso-list:l1 level1 lfo8">Good analytical and problem-solving skills with a proactive approach<o:p></o:p></li><li class="MsoBodyText" style="margin-left:-18.0pt;mso-list:l1 level1 lfo8">An interest in identifying, investigating and resolving technical problems and articulating an appropriate solution<o:p></o:p></li><li class="MsoBodyText" style="margin-left:-18.0pt;mso-list:l1 level1 lfo8">Ability to work under pressure and to interact with demanding users<o:p></o:p></li><li class="MsoBodyText" style="margin-left:-18.0pt;mso-list:l1 level1 lfo8">Flexibility when facing changing organisational priorities and user needs<o:p></o:p></li><li class="MsoBodyText" style="margin-left:-18.0pt;mso-list:l1 level1 lfo8">Ability to work collaboratively, sharing expertise and lessons learned with colleagues<o:p></o:p></li><li class="MsoBodyText" style="margin-left:-18.0pt;mso-list:l1 level1 lfo8">Dedication and enthusiasm to work as part of a team<o:p></o:p></li></ul>
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</span></span><![endif]>Qualifications and experience required<o:p></o:p></h1>
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<p class="BodyText-nospaceafter"><o:p> </o:p></p>
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<p class="BodyText-nospaceafter">Education<o:p></o:p></p>
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<p class="BodyText-nospaceafter">A university degree (EQF Level 6), or equivalent, in a scientific discipline, e.g., meteorology, (atmospheric) physics, applied mathematics and computational science.<o:p></o:p></p>
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<p class="BodyText-nospaceafter">Experience<o:p></o:p></p>
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<p class="BodyText-nospaceafter">Proven practical experience in supporting users through a ticketing system, such as Atlassian Jira, is desirable.<o:p></o:p></p>
<p class="BodyText-nospaceafter"><o:p> </o:p></p>
<p class="BodyText-nospaceafter">Familiarity in the use of the Linux operating system.<o:p></o:p></p>
<p class="BodyText-nospaceafter"><o:p> </o:p></p>
<p class="BodyText-nospaceafter">Experience in handling GRIB and/or NetCDF data is highly desirable.<o:p></o:p></p>
<p class="BodyText-nospaceafter"><o:p> </o:p></p>
<p class="BodyText-nospaceafter">A good understanding of Python would be an advantage.<o:p></o:p></p>
<p class="BodyText-nospaceafter"><o:p> </o:p></p>
<p class="BodyText-nospaceafter">Experience of project management would be an advantage.<o:p></o:p></p>
<p class="BodyText-nospaceafter"><o:p> </o:p></p>
<p class="BodyText-nospaceafter">Experience of data policies would be an advantage.
<o:p></o:p></p>
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<p class="BodyText-nospaceafter">Knowledge and skills (including language)<o:p></o:p></p>
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<p class="BodyText-nospaceafter">Candidates must be able to work effectively in English and interviews will be conducted in English.<o:p></o:p></p>
<p class="BodyText-nospaceafter"><o:p> </o:p></p>
<p class="BodyText-nospaceafter">A good knowledge of one of the Centre’s other working languages (French or German) would be an advantage.<o:p></o:p></p>
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</span></span><![endif]>Other information<o:p></o:p></h1>
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<h2>Grade remuneration<o:p></o:p></h2>
<p class="MsoBodyText">The successful candidate will be recruited at the <span class="Bold-inlinestyle">
A2</span> grade, according to the scales of the Co-ordinated Organisations and the annual basic salary will be
<span class="Bold-inlinestyle">EUR 75,178.92</span> net of tax. This position is assigned to the employment category
<b>STF-C</b> as defined in the Staff Regulations.<o:p></o:p></p>
<p class="MsoBodyText">Full details of salary scales and allowances are available on the ECMWF website at
<span class="MsoHyperlink">www.ecmwf.int/en/about/jobs</span>, including the Centre’s Staff Regulations regarding the terms and conditions of employment.<o:p></o:p></p>
<p class="BodyTextafterBulletlist"><b><span style="font-size:10.0pt;color:#064E83">Starting date:</span></b><b>
</b>As soon as possible.<o:p></o:p></p>
<p class="BodyTextafterBulletlist"><b><span style="font-size:10.0pt;color:#064E83">Length of contract:</span></b> Four years, with the possibility of a further contract.<o:p></o:p></p>
<p class="BodyText-nospaceafter"><b><span style="font-size:10.0pt;color:#064E83">Location:</span></b> The position will be based at ECMWF’s duty station in Bonn, Germany, which is currently expected to open in the second half of 2021<o:p></o:p></p>
<p class="BodyTextafterBulletlist">Successful applicants and members of their family forming part of their households will be exempt from immigration restrictions.<o:p></o:p></p>
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</span></span><![endif]>How to apply<o:p></o:p></h1>
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<p class="MsoBodyText">Please apply by completing the online application form available at
<span class="MsoHyperlink">www.ecmwf.int/en/about/jobs.</span><b><span style="font-family:Arial-BoldMT;color:#2A68A2"><o:p></o:p></span></b></p>
<p class="MsoNormal" style="margin-bottom:6.0pt;line-height:12.0pt;mso-line-height-rule:exactly">
<span style="font-size:9.5pt">To contact the ECMWF Recruitment Team, please email jobs@ecmwf.int.</span><span style="font-size:9.5pt;font-family:"Arial",sans-serif"><o:p></o:p></span></p>
<p class="MsoBodyText"><span style="font-family:Arial-BoldMT;color:black">Please refer to the ECMWF Privacy Statement. For details of how we will handle your personal data for this purpose, see: https://www.ecmwf.int/en/privacy.<o:p></o:p></span></p>
<p class="BodyText-nospaceafter"><em><span style="font-family:"Arial",sans-serif">At ECMWF, we consider an inclusive environment as key for our success. We are dedicated to ensuring a workplace that embraces diversity and provides equal opportunities for all,
without distinction as to race, gender, age, marital status, social status, disability, sexual orientation, religion, personality, ethnicity and culture. We value the benefits derived from a diverse workforce and are committed to having staff that reflect
the diversity of the countries that are part of our community, in an environment that nurtures equality and inclusion.</span></em><em><span style="font-family:"Arial",sans-serif;font-style:normal"><o:p></o:p></span></em></p>
<p class="BodyText-nospaceafter"><i><o:p> </o:p></i></p>
<p class="MsoBodyText">Applications are invited from nationals from ECMWF Member States and Co‑operating States, listed below:<o:p></o:p></p>
<p class="MsoBodyText">Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Hungary, Germany, Greece, Iceland, Ireland, Israel, Italy, Latvia, Lithuania, Luxembourg, Montenegro, Morocco, the Netherlands, Norway, North Macedonia,
Portugal, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey and the United Kingdom.<o:p></o:p></p>
<p class="MsoBodyText">Applications from nationals from other countries may be considered in exceptional cases.<o:p></o:p></p>
<p class="MsoBodyText"><o:p> </o:p></p>
<p class="MsoBodyText"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal" style="margin-bottom:4.5pt"><span style="font-size:12.0pt;color:#006EAD;mso-fareast-language:EN-GB">Mrs Julie Palmer</span><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;color:#666666;mso-fareast-language:EN-GB">Recruitment Officer</span><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;color:#666666;mso-fareast-language:EN-GB">HR Section, Administration Department</span><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;color:#666666;mso-fareast-language:EN-GB">European Centre for Medium-Range Weather Forecasts</span><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;color:#666666;mso-fareast-language:EN-GB">Reading, UK</span><span style="font-size:10.0pt;color:#0084D0;mso-fareast-language:EN-GB"> |
</span><span style="font-size:10.0pt;color:#666666;mso-fareast-language:EN-GB">Bologna, Italy</span><o:p></o:p></p>
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<p class="MsoNormal" style="margin-top:4.5pt"><b><span style="font-size:10.0pt;color:#0084D0;mso-fareast-language:EN-GB">e:</span></b><span style="font-size:10.0pt;color:#0084D0;mso-fareast-language:EN-GB">
</span><a href="mailto:julie.palmer@ecmwf.int"><span style="font-size:10.0pt;mso-fareast-language:EN-GB">julie.palmer@ecmwf.int</span></a><span style="font-size:10.0pt;color:#0084D0;mso-fareast-language:EN-GB"> |
<b>t:</b> </span><span style="font-size:10.0pt;color:#666666;mso-fareast-language:EN-GB">+44 118 949 9161</span><o:p></o:p></p>
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<p class="MsoNormal"><b><span style="font-size:10.0pt;color:#0084D0;mso-fareast-language:EN-GB">w:</span></b><span style="font-size:10.0pt;color:#0084D0;mso-fareast-language:EN-GB">
</span><a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Furldefense.proofpoint.com%2Fv2%2Furl%3Fu%3Dhttps-3A__www.ecmwf.int_%26d%3DDwMGaQ%26c%3D6zrz5v1771esYjKEWYkRSg%26r%3DlqWM_PFk98T7kiAzj-kvx7UTCnwD27AqbfrnpLC0esk%26m%3D7pX8efsa9Efpl79zUNBpiwyz_sdTpCej4YfmwHWR6ow%26s%3DBqXFvL9-veKR6TO0ZuDmGUx8X_75xd_s3UCNyzSy6xw%26e%3D&data=04%7C01%7Cjulie.palmer%40ecmwf.int%7Cf7e217e677f24bf51b1c08d8d7b09da2%7C21b711c6aab74d369ffbac0357bc20ba%7C0%7C1%7C637496500853149644%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C2000&sdata=pVEmMp82hlPu8oMK3EYtW0fzPxL84MSHU8uQ8HBcsdU%3D&reserved=0"><span style="font-size:10.0pt;color:blue;mso-fareast-language:EN-GB">ecmwf.int</span><span style="font-size:10.0pt;mso-fareast-language:EN-GB">
[ecmwf.int]</span></a><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-family:"Helvetica",sans-serif;mso-fareast-language:EN-GB"><img border="0" width="162" height="30" style="width:1.6916in;height:.3166in" id="Picture_x0020_1" src="cid:image001.jpg@01D6B126.344D19B0" alt="ECMWF-logo"></span><o:p></o:p></p>
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<p class="MsoNormal" style="margin-top:13.5pt;line-height:10.5pt"><span style="font-size:7.5pt;font-family:"Helvetica",sans-serif;color:#666666;mso-fareast-language:EN-GB">Any email message from ECMWF is sent in good faith, but shall neither have binding effect
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