[Go-essp-tech] User feedback on GW 1.3.x registration interface

[Nathan Wilhelmi]

Hi All,

Is the issue when users go to a new gateway using only CEDA OpenIds, or 
is the problem being seen with other providers as well?

At some point I believe the attribute format changed with the CEDA 
provider and the gateway can't query the attributes. Thus the user is 
presented with a screen to gather them since they didn't get passed in 
the exchange.

Thanks!
-Nate

On 11/22/2011 11:20 AM, Eric Nienhouse wrote:
> Hi Stephen, Martin, Estani,
>
> Thanks for relaying this user feedback and providing suggestions for
> reducing confusion. I agree there has been a recent increase in support
> requests regarding this area.
>
> We're looking into this further. The "first time visit" form looks to be
> causing a fair amount of confusion. This form should not be required in
> general and it seems it is getting presented to users more often than it
> should.
>
> -Eric
>
> Estanislao Gonzalez wrote:
>> Hi Martin,
>>
>> I should add that it's very confusing that the form required to add
>> the missing information about an "alien" user looks just like the sign
>> in one.
>> Make them "clearly different" would help a lot.
>>
>> Thanks,
>> Estani
>> Am 22.11.2011 03:49, schrieb martin.juckes at stfc.ac.uk:
>>>
>>> The first confusion here is that the user thinks that he or she is
>>> logged in when visiting a new gateway: it is a federation, not a
>>> virtual organisation – so he/she is not logged in when she moves to
>>> another site. As far as I can see, the only way to get to the “new
>>> account” link is via the log-on page. It may be that the user is
>>> getting to this page by trying to access a protected link. The OpenID
>>> logon is available at the bottom of the page, but this is not
>>> necessarily visible – the upper part o f the page has a user id and
>>> password boxes and a “new account” link under them. The text on the
>>> page is also mis-leading – the first sentence starts “The Earth
>>> System Grid .....”, which could suggest to a user that they are
>>> logging into the Earth System Grid system rather than just a
>>> component of it.
>>>
>>> I would suggest two changes:
>>>
>>> (1) Put the OpenID login above the local account login, or have an
>>> introductory sentence saying “You can log into the<institute>  Earth
>>> System Grid gateway using either your<institute>  account or an ESGF
>>> OpenID” with links to appropriate forms.
>>>
>>> (2) Change the title to “Login to<institute>  Earth System Grid gateway”
>>>
>>> Cheers,
>>>
>>> Martin
>>>
>>> *From:* go-essp-tech-bounces at ucar.edu
>>> [mailto:go-essp-tech-bounces at ucar.edu] *On Behalf Of
>>> *stephen.pascoe at stfc.ac.uk
>>> *Sent:* 22 November 2011 11:08
>>> *To:* esg-gateway-dev at earthsystemgrid.org; go-essp-tech at ucar.edu
>>> *Subject:* [Go-essp-tech] User feedback on GW 1.3.x registration
>>> interface
>>>
>>> I'd like to pass on some feedback from the CMIP5 Help Desk. Some
>>> users are getting confused that they are asked to "create a new
>>> account" when logging into a Gateway for the first time with an
>>> OpenID from another Gateway. I think this is a significant issue.
>>> Users are confused enough already that they shouldn't create an
>>> account at each Gateway and now they are being asked to create extra
>>> accounts.
>>>
>>> Here is a quote from help-desk query 410
>>>
>>> """
>>>
>>> I have been able to go to other ports, but at NCAR and PCMDI I get to
>>> see a screen that asks me to create a new account. That is odd, as I
>>> have an account, AND I am logged in. The screen shows the form of
>>> "First name", "Middle name", "Last name", "emailaddress:, "confirm
>>> email address" etc. Previously I did fill in these forms as I thought
>>> I had to do that. But that is how I ended up with 3 accounts at ESG.
>>> Clearly I should not be applying for another account, as that caused
>>> all the problems in the first place.
>>>
>>> """
>>>
>>> Without spending 30mins testing registration I can't be positive the
>>> problem isn't partially the user having multiple OpenIDs but I recall
>>> a Gateway will ask users logging in by OpenID to provide further
>>> details when they visit a Gateway for the first time.
>>>
>>> Cheers,
>>>
>>> Stephen.
>>>
>>> ---
>>>
>>> Stephen Pascoe +44 (0)1235 445980
>>>
>>> Centre of Environmental Data Archival
>>>
>>> STFC Rutherford Appleton Laboratory, Harwell Oxford, Didcot OX11 0QX, UK
>>>
>>> --
>>> Scanned by iCritical.
>>>
>>>
>>> --
>>> Scanned by iCritical.
>>>
>>>
>>>
>>>
>>> _______________________________________________
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>>> GO-ESSP-TECH at ucar.edu
>>> http://mailman.ucar.edu/mailman/listinfo/go-essp-tech
>>>
>>
>>
>> --
>> Estanislao Gonzalez
>>
>> Max-Planck-Institut für Meteorologie (MPI-M)
>> Deutsches Klimarechenzentrum (DKRZ) - German Climate Computing Centre
>> Room 108 - Bundesstrasse 45a, D-20146 Hamburg, Germany
>>
>> Phone:   +49 (40) 46 00 94-126
>> E-Mail:  gonzalez at dkrz.de
>> ------------------------------------------------------------------------
>>
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