[Met_help] [rt.rap.ucar.edu #91879] History for Error generating plot using METviewer v2.11
John Halley Gotway via RT
met_help at ucar.edu
Thu Sep 5 09:30:46 MDT 2019
----------------------------------------------------------------
Initial Request
----------------------------------------------------------------
Hi,
I have been trying to make some figures using (
https://www.esrl.noaa.gov/gsd/metvgsd/metviewer1.jsp) using a dataset I
have used in the past. However, I keep getting the error failed to
serialize plot xml. Can you help me with this error?
Thanks
Hannah
--
-------------
Hannah C Barnes
University of Colorado Boulder
Cooperative Institute for Research in Environmental Sciences
NOAA/OAR/ESRL/GSD Model Development Branch
325 Broadway, Bldg. DSRC
Boulder, CO 80305-3328
(303) 497-6924
hannah.barnes at noaa.gov
----------------------------------------------------------------
Complete Ticket History
----------------------------------------------------------------
Subject: Error generating plot using METviewer v2.11
From: John Halley Gotway
Time: Tue Sep 03 16:15:22 2019
Hello Hannah,
I see you're having trouble making plots in the METviewer instances
hosted
at NOAA-GSD. I would really need to replicate this error to have a
guess
as to what's going on. Please see if you can save the plot XML to
your
machine and then send that to me as an attachment.
Alternatively, you can just tell me the plot name timestamp (e.g.
20190903_044237) and I can reload the corresponding plot XML to
replicate
the error you're seeing.
Thanks,
John
On Tue, Sep 3, 2019 at 1:22 PM Hannah Barnes - NOAA Affiliate via RT <
met_help at ucar.edu> wrote:
>
> Tue Sep 03 13:22:13 2019: Request 91879 was acted upon.
> Transaction: Ticket created by hannah.barnes at noaa.gov
> Queue: met_help
> Subject: Error generating plot using METviewer v2.11
> Owner: Nobody
> Requestors: hannah.barnes at noaa.gov
> Status: new
> Ticket <URL:
https://rt.rap.ucar.edu/rt/Ticket/Display.html?id=91879 >
>
>
> Hi,
>
> I have been trying to make some figures using (
> https://www.esrl.noaa.gov/gsd/metvgsd/metviewer1.jsp) using a
dataset I
> have used in the past. However, I keep getting the error failed to
> serialize plot xml. Can you help me with this error?
>
> Thanks
> Hannah
>
> --
> -------------
> Hannah C Barnes
> University of Colorado Boulder
> Cooperative Institute for Research in Environmental Sciences
> NOAA/OAR/ESRL/GSD Model Development Branch
>
> 325 Broadway, Bldg. DSRC
> Boulder, CO 80305-3328
> (303) 497-6924
> hannah.barnes at noaa.gov
>
>
------------------------------------------------
Subject: Error generating plot using METviewer v2.11
From: Hannah Barnes - NOAA Affiliate
Time: Tue Sep 03 16:18:20 2019
Hi John,
I can try to send you the XML file. However, I would need your help to
tell
me how I can access or create the XML file that you need.
Thanks
Hannah
On Tue, Sep 3, 2019 at 4:15 PM John Halley Gotway via RT
<met_help at ucar.edu>
wrote:
> Hello Hannah,
>
> I see you're having trouble making plots in the METviewer instances
hosted
> at NOAA-GSD. I would really need to replicate this error to have a
guess
> as to what's going on. Please see if you can save the plot XML to
your
> machine and then send that to me as an attachment.
>
> Alternatively, you can just tell me the plot name timestamp (e.g.
> 20190903_044237) and I can reload the corresponding plot XML to
replicate
> the error you're seeing.
>
> Thanks,
> John
>
> On Tue, Sep 3, 2019 at 1:22 PM Hannah Barnes - NOAA Affiliate via RT
<
> met_help at ucar.edu> wrote:
>
> >
> > Tue Sep 03 13:22:13 2019: Request 91879 was acted upon.
> > Transaction: Ticket created by hannah.barnes at noaa.gov
> > Queue: met_help
> > Subject: Error generating plot using METviewer v2.11
> > Owner: Nobody
> > Requestors: hannah.barnes at noaa.gov
> > Status: new
> > Ticket <URL:
https://rt.rap.ucar.edu/rt/Ticket/Display.html?id=91879 >
> >
> >
> > Hi,
> >
> > I have been trying to make some figures using (
> > https://www.esrl.noaa.gov/gsd/metvgsd/metviewer1.jsp) using a
dataset I
> > have used in the past. However, I keep getting the error failed to
> > serialize plot xml. Can you help me with this error?
> >
> > Thanks
> > Hannah
> >
> > --
> > -------------
> > Hannah C Barnes
> > University of Colorado Boulder
> > Cooperative Institute for Research in Environmental Sciences
> > NOAA/OAR/ESRL/GSD Model Development Branch
> >
> > 325 Broadway, Bldg. DSRC
> > Boulder, CO 80305-3328
> > (303) 497-6924
> > hannah.barnes at noaa.gov
> >
> >
>
>
--
-------------
Hannah C Barnes
University of Colorado Boulder
Cooperative Institute for Research in Environmental Sciences
NOAA/OAR/ESRL/GSD Model Development Branch
325 Broadway, Bldg. DSRC
Boulder, CO 80305-3328
(303) 497-6924
hannah.barnes at noaa.gov
------------------------------------------------
Subject: Error generating plot using METviewer v2.11
From: John Halley Gotway
Time: Wed Sep 04 11:57:10 2019
Hannah,
OK, I just went to the NOAA/GSD instance of METviewer (
https://www.esrl.noaa.gov/gsd/metvgsd/metviewer1.jsp) and was not able
to
make *ANY* plots. Every time I click the "Generate Plot" button, I
get the
error message "failed to serialize plot xml".
However, looking in the history on the left-hand side pop-out window,
I
clearly see that several plots were successfully made yesterday. I
wonder
if perhaps this instance of METviewer works from inside the NOAA
firewall
but not outside?
I talked to Tatiana Burek, the METviewer develop, about this issue and
she
suspects it has something to do with how the tomcat instance is
configured. I've cc'ed Venita Hagerty on this ticket, thinking she
may be
best equipped to debug this at NOAA.
Venita, can you please take a look at this?
FYI, I tested this by loading the XML from one of the previous
successful
plots to the METviewer GUI and then clicking "Generate Plot". That
always
results in "failed to serialize plot xml". Would you expect this to
work
from outside the NOAA firewall?
Thanks,
John
On Tue, Sep 3, 2019 at 4:19 PM Hannah Barnes - NOAA Affiliate via RT <
met_help at ucar.edu> wrote:
>
> <URL: https://rt.rap.ucar.edu/rt/Ticket/Display.html?id=91879 >
>
> Hi John,
>
> I can try to send you the XML file. However, I would need your help
to tell
> me how I can access or create the XML file that you need.
>
> Thanks
> Hannah
>
> On Tue, Sep 3, 2019 at 4:15 PM John Halley Gotway via RT <
> met_help at ucar.edu>
> wrote:
>
> > Hello Hannah,
> >
> > I see you're having trouble making plots in the METviewer
instances
> hosted
> > at NOAA-GSD. I would really need to replicate this error to have
a guess
> > as to what's going on. Please see if you can save the plot XML to
your
> > machine and then send that to me as an attachment.
> >
> > Alternatively, you can just tell me the plot name timestamp (e.g.
> > 20190903_044237) and I can reload the corresponding plot XML to
replicate
> > the error you're seeing.
> >
> > Thanks,
> > John
> >
> > On Tue, Sep 3, 2019 at 1:22 PM Hannah Barnes - NOAA Affiliate via
RT <
> > met_help at ucar.edu> wrote:
> >
> > >
> > > Tue Sep 03 13:22:13 2019: Request 91879 was acted upon.
> > > Transaction: Ticket created by hannah.barnes at noaa.gov
> > > Queue: met_help
> > > Subject: Error generating plot using METviewer v2.11
> > > Owner: Nobody
> > > Requestors: hannah.barnes at noaa.gov
> > > Status: new
> > > Ticket <URL:
https://rt.rap.ucar.edu/rt/Ticket/Display.html?id=91879
> >
> > >
> > >
> > > Hi,
> > >
> > > I have been trying to make some figures using (
> > > https://www.esrl.noaa.gov/gsd/metvgsd/metviewer1.jsp) using a
dataset
> I
> > > have used in the past. However, I keep getting the error failed
to
> > > serialize plot xml. Can you help me with this error?
> > >
> > > Thanks
> > > Hannah
> > >
> > > --
> > > -------------
> > > Hannah C Barnes
> > > University of Colorado Boulder
> > > Cooperative Institute for Research in Environmental Sciences
> > > NOAA/OAR/ESRL/GSD Model Development Branch
> > >
> > > 325 Broadway, Bldg. DSRC
> > > Boulder, CO 80305-3328
> > > (303) 497-6924
> > > hannah.barnes at noaa.gov
> > >
> > >
> >
> >
>
> --
> -------------
> Hannah C Barnes
> University of Colorado Boulder
> Cooperative Institute for Research in Environmental Sciences
> NOAA/OAR/ESRL/GSD Model Development Branch
>
> 325 Broadway, Bldg. DSRC
> Boulder, CO 80305-3328
> (303) 497-6924
> hannah.barnes at noaa.gov
>
>
------------------------------------------------
Subject: Error generating plot using METviewer v2.11
From: venita.hagerty at noaa.gov
Time: Wed Sep 04 13:08:43 2019
The metv-gsd instance of metviewer should work outside the firewall. I
am
looking into why it has stopped working.
Thank you,
Venita
On Wed, Sep 4, 2019 at 11:57 AM John Halley Gotway via RT
<met_help at ucar.edu>
wrote:
> Hannah,
>
> OK, I just went to the NOAA/GSD instance of METviewer (
> https://www.esrl.noaa.gov/gsd/metvgsd/metviewer1.jsp) and was not
able to
> make *ANY* plots. Every time I click the "Generate Plot" button, I
get the
> error message "failed to serialize plot xml".
>
> However, looking in the history on the left-hand side pop-out
window, I
> clearly see that several plots were successfully made yesterday. I
wonder
> if perhaps this instance of METviewer works from inside the NOAA
firewall
> but not outside?
>
> I talked to Tatiana Burek, the METviewer develop, about this issue
and she
> suspects it has something to do with how the tomcat instance is
> configured. I've cc'ed Venita Hagerty on this ticket, thinking she
may be
> best equipped to debug this at NOAA.
>
> Venita, can you please take a look at this?
>
> FYI, I tested this by loading the XML from one of the previous
successful
> plots to the METviewer GUI and then clicking "Generate Plot". That
always
> results in "failed to serialize plot xml". Would you expect this to
work
> from outside the NOAA firewall?
>
> Thanks,
> John
>
>
>
> On Tue, Sep 3, 2019 at 4:19 PM Hannah Barnes - NOAA Affiliate via RT
<
> met_help at ucar.edu> wrote:
>
> >
> > <URL: https://rt.rap.ucar.edu/rt/Ticket/Display.html?id=91879 >
> >
> > Hi John,
> >
> > I can try to send you the XML file. However, I would need your
help to
> tell
> > me how I can access or create the XML file that you need.
> >
> > Thanks
> > Hannah
> >
> > On Tue, Sep 3, 2019 at 4:15 PM John Halley Gotway via RT <
> > met_help at ucar.edu>
> > wrote:
> >
> > > Hello Hannah,
> > >
> > > I see you're having trouble making plots in the METviewer
instances
> > hosted
> > > at NOAA-GSD. I would really need to replicate this error to
have a
> guess
> > > as to what's going on. Please see if you can save the plot XML
to your
> > > machine and then send that to me as an attachment.
> > >
> > > Alternatively, you can just tell me the plot name timestamp
(e.g.
> > > 20190903_044237) and I can reload the corresponding plot XML to
> replicate
> > > the error you're seeing.
> > >
> > > Thanks,
> > > John
> > >
> > > On Tue, Sep 3, 2019 at 1:22 PM Hannah Barnes - NOAA Affiliate
via RT <
> > > met_help at ucar.edu> wrote:
> > >
> > > >
> > > > Tue Sep 03 13:22:13 2019: Request 91879 was acted upon.
> > > > Transaction: Ticket created by hannah.barnes at noaa.gov
> > > > Queue: met_help
> > > > Subject: Error generating plot using METviewer v2.11
> > > > Owner: Nobody
> > > > Requestors: hannah.barnes at noaa.gov
> > > > Status: new
> > > > Ticket <URL:
> https://rt.rap.ucar.edu/rt/Ticket/Display.html?id=91879
> > >
> > > >
> > > >
> > > > Hi,
> > > >
> > > > I have been trying to make some figures using (
> > > > https://www.esrl.noaa.gov/gsd/metvgsd/metviewer1.jsp) using a
> dataset
> > I
> > > > have used in the past. However, I keep getting the error
failed to
> > > > serialize plot xml. Can you help me with this error?
> > > >
> > > > Thanks
> > > > Hannah
> > > >
> > > > --
> > > > -------------
> > > > Hannah C Barnes
> > > > University of Colorado Boulder
> > > > Cooperative Institute for Research in Environmental Sciences
> > > > NOAA/OAR/ESRL/GSD Model Development Branch
> > > >
> > > > 325 Broadway, Bldg. DSRC
> > > > Boulder, CO 80305-3328
> > > > (303) 497-6924
> > > > hannah.barnes at noaa.gov
> > > >
> > > >
> > >
> > >
> >
> > --
> > -------------
> > Hannah C Barnes
> > University of Colorado Boulder
> > Cooperative Institute for Research in Environmental Sciences
> > NOAA/OAR/ESRL/GSD Model Development Branch
> >
> > 325 Broadway, Bldg. DSRC
> > Boulder, CO 80305-3328
> > (303) 497-6924
> > hannah.barnes at noaa.gov
> >
> >
>
>
--
Venita Hagerty, PhD
Research Associate
CIRA at NOAA, ADB
2B152, x6098
------------------------------------------------
Subject: Error generating plot using METviewer v2.11
From: venita.hagerty at noaa.gov
Time: Wed Sep 04 15:11:41 2019
Plots are working again on metv-gsd. Our system administrator made a
change
to make that happen.
Thank you,
Venita
On Wed, Sep 4, 2019 at 1:08 PM Venita Hagerty - NOAA Affiliate <
venita.hagerty at noaa.gov> wrote:
> The metv-gsd instance of metviewer should work outside the firewall.
I am
> looking into why it has stopped working.
>
> Thank you,
> Venita
>
> On Wed, Sep 4, 2019 at 11:57 AM John Halley Gotway via RT <
> met_help at ucar.edu> wrote:
>
>> Hannah,
>>
>> OK, I just went to the NOAA/GSD instance of METviewer (
>> https://www.esrl.noaa.gov/gsd/metvgsd/metviewer1.jsp) and was not
able to
>> make *ANY* plots. Every time I click the "Generate Plot" button, I
get
>> the
>> error message "failed to serialize plot xml".
>>
>> However, looking in the history on the left-hand side pop-out
window, I
>> clearly see that several plots were successfully made yesterday. I
wonder
>> if perhaps this instance of METviewer works from inside the NOAA
firewall
>> but not outside?
>>
>> I talked to Tatiana Burek, the METviewer develop, about this issue
and she
>> suspects it has something to do with how the tomcat instance is
>> configured. I've cc'ed Venita Hagerty on this ticket, thinking she
may be
>> best equipped to debug this at NOAA.
>>
>> Venita, can you please take a look at this?
>>
>> FYI, I tested this by loading the XML from one of the previous
successful
>> plots to the METviewer GUI and then clicking "Generate Plot". That
always
>> results in "failed to serialize plot xml". Would you expect this
to work
>> from outside the NOAA firewall?
>>
>> Thanks,
>> John
>>
>>
>>
>> On Tue, Sep 3, 2019 at 4:19 PM Hannah Barnes - NOAA Affiliate via
RT <
>> met_help at ucar.edu> wrote:
>>
>> >
>> > <URL: https://rt.rap.ucar.edu/rt/Ticket/Display.html?id=91879 >
>> >
>> > Hi John,
>> >
>> > I can try to send you the XML file. However, I would need your
help to
>> tell
>> > me how I can access or create the XML file that you need.
>> >
>> > Thanks
>> > Hannah
>> >
>> > On Tue, Sep 3, 2019 at 4:15 PM John Halley Gotway via RT <
>> > met_help at ucar.edu>
>> > wrote:
>> >
>> > > Hello Hannah,
>> > >
>> > > I see you're having trouble making plots in the METviewer
instances
>> > hosted
>> > > at NOAA-GSD. I would really need to replicate this error to
have a
>> guess
>> > > as to what's going on. Please see if you can save the plot XML
to
>> your
>> > > machine and then send that to me as an attachment.
>> > >
>> > > Alternatively, you can just tell me the plot name timestamp
(e.g.
>> > > 20190903_044237) and I can reload the corresponding plot XML to
>> replicate
>> > > the error you're seeing.
>> > >
>> > > Thanks,
>> > > John
>> > >
>> > > On Tue, Sep 3, 2019 at 1:22 PM Hannah Barnes - NOAA Affiliate
via RT <
>> > > met_help at ucar.edu> wrote:
>> > >
>> > > >
>> > > > Tue Sep 03 13:22:13 2019: Request 91879 was acted upon.
>> > > > Transaction: Ticket created by hannah.barnes at noaa.gov
>> > > > Queue: met_help
>> > > > Subject: Error generating plot using METviewer v2.11
>> > > > Owner: Nobody
>> > > > Requestors: hannah.barnes at noaa.gov
>> > > > Status: new
>> > > > Ticket <URL:
>> https://rt.rap.ucar.edu/rt/Ticket/Display.html?id=91879
>> > >
>> > > >
>> > > >
>> > > > Hi,
>> > > >
>> > > > I have been trying to make some figures using (
>> > > > https://www.esrl.noaa.gov/gsd/metvgsd/metviewer1.jsp) using a
>> dataset
>> > I
>> > > > have used in the past. However, I keep getting the error
failed to
>> > > > serialize plot xml. Can you help me with this error?
>> > > >
>> > > > Thanks
>> > > > Hannah
>> > > >
>> > > > --
>> > > > -------------
>> > > > Hannah C Barnes
>> > > > University of Colorado Boulder
>> > > > Cooperative Institute for Research in Environmental Sciences
>> > > > NOAA/OAR/ESRL/GSD Model Development Branch
>> > > >
>> > > > 325 Broadway, Bldg. DSRC
>> > > > Boulder, CO 80305-3328
>> > > > (303) 497-6924
>> > > > hannah.barnes at noaa.gov
>> > > >
>> > > >
>> > >
>> > >
>> >
>> > --
>> > -------------
>> > Hannah C Barnes
>> > University of Colorado Boulder
>> > Cooperative Institute for Research in Environmental Sciences
>> > NOAA/OAR/ESRL/GSD Model Development Branch
>> >
>> > 325 Broadway, Bldg. DSRC
>> > Boulder, CO 80305-3328
>> > (303) 497-6924
>> > hannah.barnes at noaa.gov
>> >
>> >
>>
>>
>
> --
> Venita Hagerty, PhD
> Research Associate
> CIRA at NOAA, ADB
> 2B152, x6098
>
--
Venita Hagerty, PhD
Research Associate
CIRA at NOAA, ADB
2B152, x6098
------------------------------------------------
Subject: Error generating plot using METviewer v2.11
From: John Halley Gotway
Time: Wed Sep 04 16:52:36 2019
Venita, thanks for getting this reset. I do agree, I'm now able to
make
plots via that instance of METviewer. However, I do still see an
issue.
During the XML upload process or after making the plot and clicking on
the
XML/Log/R script/R data/SQL tabs, they are all empty. Those files to
exist
on the system but they are not visible via the GUI.
Perhaps that is by design? Ideally, they'd all be visible.
Hannah and Venita, I've attached a short movie demonstrating how you
can
upload and existing XML file from the METviewer history to remake a
plot.
FYI, this also demonstrates the contents of the tabs being empty.
Please
take a look at the attached movie link.
Thanks,
John
Screen Recording 2019-09-04 at 4.44.32 PM.mov
<https://drive.google.com/a/ucar.edu/file/d/1dP395n-
VQHiyAP5IW3yCwd1W7SHEW275/view?usp=drive_web>
On Wed, Sep 4, 2019 at 3:12 PM venita.hagerty at noaa.gov via RT <
met_help at ucar.edu> wrote:
>
> <URL: https://rt.rap.ucar.edu/rt/Ticket/Display.html?id=91879 >
>
> Plots are working again on metv-gsd. Our system administrator made a
change
> to make that happen.
>
> Thank you,
> Venita
>
> On Wed, Sep 4, 2019 at 1:08 PM Venita Hagerty - NOAA Affiliate <
> venita.hagerty at noaa.gov> wrote:
>
> > The metv-gsd instance of metviewer should work outside the
firewall. I am
> > looking into why it has stopped working.
> >
> > Thank you,
> > Venita
> >
> > On Wed, Sep 4, 2019 at 11:57 AM John Halley Gotway via RT <
> > met_help at ucar.edu> wrote:
> >
> >> Hannah,
> >>
> >> OK, I just went to the NOAA/GSD instance of METviewer (
> >> https://www.esrl.noaa.gov/gsd/metvgsd/metviewer1.jsp) and was not
able
> to
> >> make *ANY* plots. Every time I click the "Generate Plot" button,
I get
> >> the
> >> error message "failed to serialize plot xml".
> >>
> >> However, looking in the history on the left-hand side pop-out
window, I
> >> clearly see that several plots were successfully made yesterday.
I
> wonder
> >> if perhaps this instance of METviewer works from inside the NOAA
> firewall
> >> but not outside?
> >>
> >> I talked to Tatiana Burek, the METviewer develop, about this
issue and
> she
> >> suspects it has something to do with how the tomcat instance is
> >> configured. I've cc'ed Venita Hagerty on this ticket, thinking
she may
> be
> >> best equipped to debug this at NOAA.
> >>
> >> Venita, can you please take a look at this?
> >>
> >> FYI, I tested this by loading the XML from one of the previous
> successful
> >> plots to the METviewer GUI and then clicking "Generate Plot".
That
> always
> >> results in "failed to serialize plot xml". Would you expect this
to
> work
> >> from outside the NOAA firewall?
> >>
> >> Thanks,
> >> John
> >>
> >>
> >>
> >> On Tue, Sep 3, 2019 at 4:19 PM Hannah Barnes - NOAA Affiliate via
RT <
> >> met_help at ucar.edu> wrote:
> >>
> >> >
> >> > <URL: https://rt.rap.ucar.edu/rt/Ticket/Display.html?id=91879 >
> >> >
> >> > Hi John,
> >> >
> >> > I can try to send you the XML file. However, I would need your
help to
> >> tell
> >> > me how I can access or create the XML file that you need.
> >> >
> >> > Thanks
> >> > Hannah
> >> >
> >> > On Tue, Sep 3, 2019 at 4:15 PM John Halley Gotway via RT <
> >> > met_help at ucar.edu>
> >> > wrote:
> >> >
> >> > > Hello Hannah,
> >> > >
> >> > > I see you're having trouble making plots in the METviewer
instances
> >> > hosted
> >> > > at NOAA-GSD. I would really need to replicate this error to
have a
> >> guess
> >> > > as to what's going on. Please see if you can save the plot
XML to
> >> your
> >> > > machine and then send that to me as an attachment.
> >> > >
> >> > > Alternatively, you can just tell me the plot name timestamp
(e.g.
> >> > > 20190903_044237) and I can reload the corresponding plot XML
to
> >> replicate
> >> > > the error you're seeing.
> >> > >
> >> > > Thanks,
> >> > > John
> >> > >
> >> > > On Tue, Sep 3, 2019 at 1:22 PM Hannah Barnes - NOAA Affiliate
via
> RT <
> >> > > met_help at ucar.edu> wrote:
> >> > >
> >> > > >
> >> > > > Tue Sep 03 13:22:13 2019: Request 91879 was acted upon.
> >> > > > Transaction: Ticket created by hannah.barnes at noaa.gov
> >> > > > Queue: met_help
> >> > > > Subject: Error generating plot using METviewer v2.11
> >> > > > Owner: Nobody
> >> > > > Requestors: hannah.barnes at noaa.gov
> >> > > > Status: new
> >> > > > Ticket <URL:
> >> https://rt.rap.ucar.edu/rt/Ticket/Display.html?id=91879
> >> > >
> >> > > >
> >> > > >
> >> > > > Hi,
> >> > > >
> >> > > > I have been trying to make some figures using (
> >> > > > https://www.esrl.noaa.gov/gsd/metvgsd/metviewer1.jsp) using
a
> >> dataset
> >> > I
> >> > > > have used in the past. However, I keep getting the error
failed to
> >> > > > serialize plot xml. Can you help me with this error?
> >> > > >
> >> > > > Thanks
> >> > > > Hannah
> >> > > >
> >> > > > --
> >> > > > -------------
> >> > > > Hannah C Barnes
> >> > > > University of Colorado Boulder
> >> > > > Cooperative Institute for Research in Environmental
Sciences
> >> > > > NOAA/OAR/ESRL/GSD Model Development Branch
> >> > > >
> >> > > > 325 Broadway, Bldg. DSRC
> >> > > > Boulder, CO 80305-3328
> >> > > > (303) 497-6924
> >> > > > hannah.barnes at noaa.gov
> >> > > >
> >> > > >
> >> > >
> >> > >
> >> >
> >> > --
> >> > -------------
> >> > Hannah C Barnes
> >> > University of Colorado Boulder
> >> > Cooperative Institute for Research in Environmental Sciences
> >> > NOAA/OAR/ESRL/GSD Model Development Branch
> >> >
> >> > 325 Broadway, Bldg. DSRC
> >> > Boulder, CO 80305-3328
> >> > (303) 497-6924
> >> > hannah.barnes at noaa.gov
> >> >
> >> >
> >>
> >>
> >
> > --
> > Venita Hagerty, PhD
> > Research Associate
> > CIRA at NOAA, ADB
> > 2B152, x6098
> >
>
>
> --
> Venita Hagerty, PhD
> Research Associate
> CIRA at NOAA, ADB
> 2B152, x6098
>
>
------------------------------------------------
Subject: Error generating plot using METviewer v2.11
From: venita.hagerty at noaa.gov
Time: Thu Sep 05 06:55:17 2019
Hi John,
I ran a plot on metvgsd, both on the network and from the eduroam
wireless,
and the tabs had data visible. I know that if the web address in this
line
in the mvservlet.properties file does not match the url used (for
instance,
we have one machine where we sometimes use the ip address rather than
the
url) that the tabs are blank:
url.output=https://www.esrl.noaa.gov/gsd/metvgsd/metviewer_output/
It's certainly not by design. Maybe it's a permissions thing?
Thank you for sending the video. For being such an important feature,
the
history tab is very hard to find in METviewer.
Thank you,
Venita
On Wed, Sep 4, 2019 at 4:52 PM John Halley Gotway via RT
<met_help at ucar.edu>
wrote:
> Venita, thanks for getting this reset. I do agree, I'm now able to
make
> plots via that instance of METviewer. However, I do still see an
issue.
> During the XML upload process or after making the plot and clicking
on the
> XML/Log/R script/R data/SQL tabs, they are all empty. Those files
to exist
> on the system but they are not visible via the GUI.
>
> Perhaps that is by design? Ideally, they'd all be visible.
>
> Hannah and Venita, I've attached a short movie demonstrating how you
can
> upload and existing XML file from the METviewer history to remake a
plot.
> FYI, this also demonstrates the contents of the tabs being empty.
Please
> take a look at the attached movie link.
>
> Thanks,
> John
> Screen Recording 2019-09-04 at 4.44.32 PM.mov
> <
> https://drive.google.com/a/ucar.edu/file/d/1dP395n-
VQHiyAP5IW3yCwd1W7SHEW275/view?usp=drive_web
> >
>
> On Wed, Sep 4, 2019 at 3:12 PM venita.hagerty at noaa.gov via RT <
> met_help at ucar.edu> wrote:
>
> >
> > <URL: https://rt.rap.ucar.edu/rt/Ticket/Display.html?id=91879 >
> >
> > Plots are working again on metv-gsd. Our system administrator made
a
> change
> > to make that happen.
> >
> > Thank you,
> > Venita
> >
> > On Wed, Sep 4, 2019 at 1:08 PM Venita Hagerty - NOAA Affiliate <
> > venita.hagerty at noaa.gov> wrote:
> >
> > > The metv-gsd instance of metviewer should work outside the
firewall. I
> am
> > > looking into why it has stopped working.
> > >
> > > Thank you,
> > > Venita
> > >
> > > On Wed, Sep 4, 2019 at 11:57 AM John Halley Gotway via RT <
> > > met_help at ucar.edu> wrote:
> > >
> > >> Hannah,
> > >>
> > >> OK, I just went to the NOAA/GSD instance of METviewer (
> > >> https://www.esrl.noaa.gov/gsd/metvgsd/metviewer1.jsp) and was
not
> able
> > to
> > >> make *ANY* plots. Every time I click the "Generate Plot"
button, I
> get
> > >> the
> > >> error message "failed to serialize plot xml".
> > >>
> > >> However, looking in the history on the left-hand side pop-out
window,
> I
> > >> clearly see that several plots were successfully made
yesterday. I
> > wonder
> > >> if perhaps this instance of METviewer works from inside the
NOAA
> > firewall
> > >> but not outside?
> > >>
> > >> I talked to Tatiana Burek, the METviewer develop, about this
issue and
> > she
> > >> suspects it has something to do with how the tomcat instance is
> > >> configured. I've cc'ed Venita Hagerty on this ticket, thinking
she
> may
> > be
> > >> best equipped to debug this at NOAA.
> > >>
> > >> Venita, can you please take a look at this?
> > >>
> > >> FYI, I tested this by loading the XML from one of the previous
> > successful
> > >> plots to the METviewer GUI and then clicking "Generate Plot".
That
> > always
> > >> results in "failed to serialize plot xml". Would you expect
this to
> > work
> > >> from outside the NOAA firewall?
> > >>
> > >> Thanks,
> > >> John
> > >>
> > >>
> > >>
> > >> On Tue, Sep 3, 2019 at 4:19 PM Hannah Barnes - NOAA Affiliate
via RT <
> > >> met_help at ucar.edu> wrote:
> > >>
> > >> >
> > >> > <URL: https://rt.rap.ucar.edu/rt/Ticket/Display.html?id=91879
>
> > >> >
> > >> > Hi John,
> > >> >
> > >> > I can try to send you the XML file. However, I would need
your help
> to
> > >> tell
> > >> > me how I can access or create the XML file that you need.
> > >> >
> > >> > Thanks
> > >> > Hannah
> > >> >
> > >> > On Tue, Sep 3, 2019 at 4:15 PM John Halley Gotway via RT <
> > >> > met_help at ucar.edu>
> > >> > wrote:
> > >> >
> > >> > > Hello Hannah,
> > >> > >
> > >> > > I see you're having trouble making plots in the METviewer
> instances
> > >> > hosted
> > >> > > at NOAA-GSD. I would really need to replicate this error
to have
> a
> > >> guess
> > >> > > as to what's going on. Please see if you can save the plot
XML to
> > >> your
> > >> > > machine and then send that to me as an attachment.
> > >> > >
> > >> > > Alternatively, you can just tell me the plot name timestamp
(e.g.
> > >> > > 20190903_044237) and I can reload the corresponding plot
XML to
> > >> replicate
> > >> > > the error you're seeing.
> > >> > >
> > >> > > Thanks,
> > >> > > John
> > >> > >
> > >> > > On Tue, Sep 3, 2019 at 1:22 PM Hannah Barnes - NOAA
Affiliate via
> > RT <
> > >> > > met_help at ucar.edu> wrote:
> > >> > >
> > >> > > >
> > >> > > > Tue Sep 03 13:22:13 2019: Request 91879 was acted upon.
> > >> > > > Transaction: Ticket created by hannah.barnes at noaa.gov
> > >> > > > Queue: met_help
> > >> > > > Subject: Error generating plot using METviewer v2.11
> > >> > > > Owner: Nobody
> > >> > > > Requestors: hannah.barnes at noaa.gov
> > >> > > > Status: new
> > >> > > > Ticket <URL:
> > >> https://rt.rap.ucar.edu/rt/Ticket/Display.html?id=91879
> > >> > >
> > >> > > >
> > >> > > >
> > >> > > > Hi,
> > >> > > >
> > >> > > > I have been trying to make some figures using (
> > >> > > > https://www.esrl.noaa.gov/gsd/metvgsd/metviewer1.jsp)
using a
> > >> dataset
> > >> > I
> > >> > > > have used in the past. However, I keep getting the error
failed
> to
> > >> > > > serialize plot xml. Can you help me with this error?
> > >> > > >
> > >> > > > Thanks
> > >> > > > Hannah
> > >> > > >
> > >> > > > --
> > >> > > > -------------
> > >> > > > Hannah C Barnes
> > >> > > > University of Colorado Boulder
> > >> > > > Cooperative Institute for Research in Environmental
Sciences
> > >> > > > NOAA/OAR/ESRL/GSD Model Development Branch
> > >> > > >
> > >> > > > 325 Broadway, Bldg. DSRC
> > >> > > > Boulder, CO 80305-3328
> > >> > > > (303) 497-6924
> > >> > > > hannah.barnes at noaa.gov
> > >> > > >
> > >> > > >
> > >> > >
> > >> > >
> > >> >
> > >> > --
> > >> > -------------
> > >> > Hannah C Barnes
> > >> > University of Colorado Boulder
> > >> > Cooperative Institute for Research in Environmental Sciences
> > >> > NOAA/OAR/ESRL/GSD Model Development Branch
> > >> >
> > >> > 325 Broadway, Bldg. DSRC
> > >> > Boulder, CO 80305-3328
> > >> > (303) 497-6924
> > >> > hannah.barnes at noaa.gov
> > >> >
> > >> >
> > >>
> > >>
> > >
> > > --
> > > Venita Hagerty, PhD
> > > Research Associate
> > > CIRA at NOAA, ADB
> > > 2B152, x6098
> > >
> >
> >
> > --
> > Venita Hagerty, PhD
> > Research Associate
> > CIRA at NOAA, ADB
> > 2B152, x6098
> >
> >
>
>
--
Venita Hagerty, PhD
Research Associate
CIRA at NOAA, ADB
2B152, x6098
------------------------------------------------
Subject: Error generating plot using METviewer v2.11
From: Hannah Barnes - NOAA Affiliate
Time: Thu Sep 05 07:10:56 2019
Good morning,
Thank you for all your help. I was able to access my data and make the
necessary plots.
Best
Hannah
On Wed, Sep 4, 2019 at 4:52 PM John Halley Gotway via RT
<met_help at ucar.edu>
wrote:
> Venita, thanks for getting this reset. I do agree, I'm now able to
make
> plots via that instance of METviewer. However, I do still see an
issue.
> During the XML upload process or after making the plot and clicking
on the
> XML/Log/R script/R data/SQL tabs, they are all empty. Those files
to exist
> on the system but they are not visible via the GUI.
>
> Perhaps that is by design? Ideally, they'd all be visible.
>
> Hannah and Venita, I've attached a short movie demonstrating how you
can
> upload and existing XML file from the METviewer history to remake a
plot.
> FYI, this also demonstrates the contents of the tabs being empty.
Please
> take a look at the attached movie link.
>
> Thanks,
> John
> Screen Recording 2019-09-04 at 4.44.32 PM.mov
> <
> https://drive.google.com/a/ucar.edu/file/d/1dP395n-
VQHiyAP5IW3yCwd1W7SHEW275/view?usp=drive_web
> >
>
> On Wed, Sep 4, 2019 at 3:12 PM venita.hagerty at noaa.gov via RT <
> met_help at ucar.edu> wrote:
>
> >
> > <URL: https://rt.rap.ucar.edu/rt/Ticket/Display.html?id=91879 >
> >
> > Plots are working again on metv-gsd. Our system administrator made
a
> change
> > to make that happen.
> >
> > Thank you,
> > Venita
> >
> > On Wed, Sep 4, 2019 at 1:08 PM Venita Hagerty - NOAA Affiliate <
> > venita.hagerty at noaa.gov> wrote:
> >
> > > The metv-gsd instance of metviewer should work outside the
firewall. I
> am
> > > looking into why it has stopped working.
> > >
> > > Thank you,
> > > Venita
> > >
> > > On Wed, Sep 4, 2019 at 11:57 AM John Halley Gotway via RT <
> > > met_help at ucar.edu> wrote:
> > >
> > >> Hannah,
> > >>
> > >> OK, I just went to the NOAA/GSD instance of METviewer (
> > >> https://www.esrl.noaa.gov/gsd/metvgsd/metviewer1.jsp) and was
not
> able
> > to
> > >> make *ANY* plots. Every time I click the "Generate Plot"
button, I
> get
> > >> the
> > >> error message "failed to serialize plot xml".
> > >>
> > >> However, looking in the history on the left-hand side pop-out
window,
> I
> > >> clearly see that several plots were successfully made
yesterday. I
> > wonder
> > >> if perhaps this instance of METviewer works from inside the
NOAA
> > firewall
> > >> but not outside?
> > >>
> > >> I talked to Tatiana Burek, the METviewer develop, about this
issue and
> > she
> > >> suspects it has something to do with how the tomcat instance is
> > >> configured. I've cc'ed Venita Hagerty on this ticket, thinking
she
> may
> > be
> > >> best equipped to debug this at NOAA.
> > >>
> > >> Venita, can you please take a look at this?
> > >>
> > >> FYI, I tested this by loading the XML from one of the previous
> > successful
> > >> plots to the METviewer GUI and then clicking "Generate Plot".
That
> > always
> > >> results in "failed to serialize plot xml". Would you expect
this to
> > work
> > >> from outside the NOAA firewall?
> > >>
> > >> Thanks,
> > >> John
> > >>
> > >>
> > >>
> > >> On Tue, Sep 3, 2019 at 4:19 PM Hannah Barnes - NOAA Affiliate
via RT <
> > >> met_help at ucar.edu> wrote:
> > >>
> > >> >
> > >> > <URL: https://rt.rap.ucar.edu/rt/Ticket/Display.html?id=91879
>
> > >> >
> > >> > Hi John,
> > >> >
> > >> > I can try to send you the XML file. However, I would need
your help
> to
> > >> tell
> > >> > me how I can access or create the XML file that you need.
> > >> >
> > >> > Thanks
> > >> > Hannah
> > >> >
> > >> > On Tue, Sep 3, 2019 at 4:15 PM John Halley Gotway via RT <
> > >> > met_help at ucar.edu>
> > >> > wrote:
> > >> >
> > >> > > Hello Hannah,
> > >> > >
> > >> > > I see you're having trouble making plots in the METviewer
> instances
> > >> > hosted
> > >> > > at NOAA-GSD. I would really need to replicate this error
to have
> a
> > >> guess
> > >> > > as to what's going on. Please see if you can save the plot
XML to
> > >> your
> > >> > > machine and then send that to me as an attachment.
> > >> > >
> > >> > > Alternatively, you can just tell me the plot name timestamp
(e.g.
> > >> > > 20190903_044237) and I can reload the corresponding plot
XML to
> > >> replicate
> > >> > > the error you're seeing.
> > >> > >
> > >> > > Thanks,
> > >> > > John
> > >> > >
> > >> > > On Tue, Sep 3, 2019 at 1:22 PM Hannah Barnes - NOAA
Affiliate via
> > RT <
> > >> > > met_help at ucar.edu> wrote:
> > >> > >
> > >> > > >
> > >> > > > Tue Sep 03 13:22:13 2019: Request 91879 was acted upon.
> > >> > > > Transaction: Ticket created by hannah.barnes at noaa.gov
> > >> > > > Queue: met_help
> > >> > > > Subject: Error generating plot using METviewer v2.11
> > >> > > > Owner: Nobody
> > >> > > > Requestors: hannah.barnes at noaa.gov
> > >> > > > Status: new
> > >> > > > Ticket <URL:
> > >> https://rt.rap.ucar.edu/rt/Ticket/Display.html?id=91879
> > >> > >
> > >> > > >
> > >> > > >
> > >> > > > Hi,
> > >> > > >
> > >> > > > I have been trying to make some figures using (
> > >> > > > https://www.esrl.noaa.gov/gsd/metvgsd/metviewer1.jsp)
using a
> > >> dataset
> > >> > I
> > >> > > > have used in the past. However, I keep getting the error
failed
> to
> > >> > > > serialize plot xml. Can you help me with this error?
> > >> > > >
> > >> > > > Thanks
> > >> > > > Hannah
> > >> > > >
> > >> > > > --
> > >> > > > -------------
> > >> > > > Hannah C Barnes
> > >> > > > University of Colorado Boulder
> > >> > > > Cooperative Institute for Research in Environmental
Sciences
> > >> > > > NOAA/OAR/ESRL/GSD Model Development Branch
> > >> > > >
> > >> > > > 325 Broadway, Bldg. DSRC
> > >> > > > Boulder, CO 80305-3328
> > >> > > > (303) 497-6924
> > >> > > > hannah.barnes at noaa.gov
> > >> > > >
> > >> > > >
> > >> > >
> > >> > >
> > >> >
> > >> > --
> > >> > -------------
> > >> > Hannah C Barnes
> > >> > University of Colorado Boulder
> > >> > Cooperative Institute for Research in Environmental Sciences
> > >> > NOAA/OAR/ESRL/GSD Model Development Branch
> > >> >
> > >> > 325 Broadway, Bldg. DSRC
> > >> > Boulder, CO 80305-3328
> > >> > (303) 497-6924
> > >> > hannah.barnes at noaa.gov
> > >> >
> > >> >
> > >>
> > >>
> > >
> > > --
> > > Venita Hagerty, PhD
> > > Research Associate
> > > CIRA at NOAA, ADB
> > > 2B152, x6098
> > >
> >
> >
> > --
> > Venita Hagerty, PhD
> > Research Associate
> > CIRA at NOAA, ADB
> > 2B152, x6098
> >
> >
>
>
--
-------------
Hannah C Barnes
University of Colorado Boulder
Cooperative Institute for Research in Environmental Sciences
NOAA/OAR/ESRL/GSD Model Development Branch
325 Broadway, Bldg. DSRC
Boulder, CO 80305-3328
(303) 497-6924
hannah.barnes at noaa.gov
------------------------------------------------
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