[Met_help] [rt.rap.ucar.edu #61517] History for MET Help Archive and Website (UNCLASSIFIED)

[John Halley Gotway via RT]

----------------------------------------------------------------
  Initial Request
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Classification: UNCLASSIFIED
Caveats: NONE

I have been a registered MET user for years now, but I can't recall
registering on this link below. Can you confirm whether or not I am a
registered user of this site?

http://mailman.ucar.edu/mailman/listinfo/met_help

My team here at ARL has expanded by a few people and wondered if it's OK to
have them register as well to they can use the archive and request help desk
assistance?

Thanks.

Mr John W. Raby, Meteorologist
U.S. Army Research Laboratory
White Sands Missile Range, NM 88002
(575) 678-2004 DSN 258-2004
FAX (575) 678-1230 DSN 258-1230
Email: john.w.raby2.civ at mail.mil



Classification: UNCLASSIFIED
Caveats: NONE




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  Complete Ticket History
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Subject: Re: [rt.rap.ucar.edu #61517] MET Help Archive and Website (UNCLASSIFIED)
From: John Halley Gotway
Time: Thu May 23 16:49:20 2013

John,

To answer your question, no, you are not registered to the met_help
archive mailing list archive.  You are however, a registered user of
MET.  You filled out the registration information when you
downloaded the code.

There are currently only 2 people registered to the met_help mailing
list, and in fact, we do not generally recommend that people register
to it.  When people send a question to met_help, a new ticket
gets created in our support system.  We go back and forth via email
and eventually resolve the issue.  Once the issue is resolved, the
email history for the ticket automatically gets posted to that
met_help mailing list.

If you were subscribed to that mailing list, you'd get a copy of every
single met_help issue that gets resolved.  And I don't think that
would be generally useful.

However, that mailing list is publicly available, and you can search
through it:
    http://mailman.ucar.edu/pipermail/met_help/

For example, searching the following through google "met_help john
raby" returns information about several support tickets that posted to
that mailing list.  Make sense?

This is our cheap and easy way of documenting the user support we
provide, and potentially, users are able to find previous answers to
similar questions.

You are welcome to subscribe to it if you'd like, but I doubt it'd be
useful for you to see all the support requests that come through the
system.

Hope that helps clarify.

Thanks,
John

On 05/23/2013 09:55 AM, Raby, John W USA CIV via RT wrote:
>
> Thu May 23 09:55:42 2013: Request 61517 was acted upon.
> Transaction: Ticket created by john.w.raby2.civ at mail.mil
>         Queue: met_help
>       Subject: MET Help Archive and Website (UNCLASSIFIED)
>         Owner: Nobody
>    Requestors: john.w.raby2.civ at mail.mil
>        Status: new
>   Ticket <URL:
https://rt.rap.ucar.edu/rt/Ticket/Display.html?id=61517 >
>
>
> Classification: UNCLASSIFIED
> Caveats: NONE
>
> I have been a registered MET user for years now, but I can't recall
> registering on this link below. Can you confirm whether or not I am
a
> registered user of this site?
>
> http://mailman.ucar.edu/mailman/listinfo/met_help
>
> My team here at ARL has expanded by a few people and wondered if
it's OK to
> have them register as well to they can use the archive and request
help desk
> assistance?
>
> Thanks.
>
> Mr John W. Raby, Meteorologist
> U.S. Army Research Laboratory
> White Sands Missile Range, NM 88002
> (575) 678-2004 DSN 258-2004
> FAX (575) 678-1230 DSN 258-1230
> Email: john.w.raby2.civ at mail.mil
>
>
>
> Classification: UNCLASSIFIED
> Caveats: NONE
>
>
>

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