[Met_help] [rt.rap.ucar.edu #61517] History for MET Help Archive and Website (UNCLASSIFIED)

Thu May 30 09:41:41 MDT 2013

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  Initial Request
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Classification: UNCLASSIFIED
Caveats: NONE

I have been a registered MET user for years now, but I can't recall
registering on this link below. Can you confirm whether or not I am a
registered user of this site?

http://mailman.ucar.edu/mailman/listinfo/met_help

My team here at ARL has expanded by a few people and wondered if it's OK to
have them register as well to they can use the archive and request help desk
assistance?

Thanks.

Mr John W. Raby, Meteorologist
U.S. Army Research Laboratory
White Sands Missile Range, NM 88002
(575) 678-2004 DSN 258-2004
FAX (575) 678-1230 DSN 258-1230
Email: john.w.raby2.civ at mail.mil

Classification: UNCLASSIFIED
Caveats: NONE

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  Complete Ticket History
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Subject: Re: [rt.rap.ucar.edu #61517] MET Help Archive and Website (UNCLASSIFIED)
From: John Halley Gotway
Time: Thu May 23 16:49:20 2013

John,

To answer your question, no, you are not registered to the met_help
archive mailing list archive.  You are however, a registered user of
MET.  You filled out the registration information when you
downloaded the code.

There are currently only 2 people registered to the met_help mailing
list, and in fact, we do not generally recommend that people register
to it.  When people send a question to met_help, a new ticket
gets created in our support system.  We go back and forth via email
and eventually resolve the issue.  Once the issue is resolved, the
email history for the ticket automatically gets posted to that
met_help mailing list.

If you were subscribed to that mailing list, you'd get a copy of every
single met_help issue that gets resolved.  And I don't think that
would be generally useful.

However, that mailing list is publicly available, and you can search
through it:
    http://mailman.ucar.edu/pipermail/met_help/

For example, searching the following through google "met_help john
raby" returns information about several support tickets that posted to
that mailing list.  Make sense?

This is our cheap and easy way of documenting the user support we
provide, and potentially, users are able to find previous answers to
similar questions.

You are welcome to subscribe to it if you'd like, but I doubt it'd be
useful for you to see all the support requests that come through the
system.

Hope that helps clarify.

Thanks,
John

On 05/23/2013 09:55 AM, Raby, John W USA CIV via RT wrote:
>
> Thu May 23 09:55:42 2013: Request 61517 was acted upon.
> Transaction: Ticket created by john.w.raby2.civ at mail.mil
>         Queue: met_help
>       Subject: MET Help Archive and Website (UNCLASSIFIED)
>         Owner: Nobody
>    Requestors: john.w.raby2.civ at mail.mil
>        Status: new
>   Ticket <URL:
https://rt.rap.ucar.edu/rt/Ticket/Display.html?id=61517 >
>
>
> Classification: UNCLASSIFIED
> Caveats: NONE
>
> I have been a registered MET user for years now, but I can't recall
> registering on this link below. Can you confirm whether or not I am
a
> registered user of this site?
>
> http://mailman.ucar.edu/mailman/listinfo/met_help
>
> My team here at ARL has expanded by a few people and wondered if
it's OK to
> have them register as well to they can use the archive and request
help desk
> assistance?
>
> Thanks.
>
> Mr John W. Raby, Meteorologist
> U.S. Army Research Laboratory
> White Sands Missile Range, NM 88002
> (575) 678-2004 DSN 258-2004
> FAX (575) 678-1230 DSN 258-1230
> Email: john.w.raby2.civ at mail.mil
>
>
>
> Classification: UNCLASSIFIED
> Caveats: NONE
>
>
>

------------------------------------------------
Subject: MET Help Archive and Website (UNCLASSIFIED)
From: Raby, John W USA CIV
Time: Tue May 28 07:09:50 2013

Classification: UNCLASSIFIED
Caveats: NONE

John -

Sorry for the delayed response, I was out of the office since last
Thursday.

Your answer is consistent with my sense about how we best interact. I
have
found that the use of the met_help contact email system has worked out
very
well for us and intend on continuing our use of it in the future.
Thanks for
your support for this method of problem resolution. I will try using
the
mailing list as a resource for searches on past problems/resolutions
but will
not subscribe to it.

R/
John

-----Original Message-----
From: John Halley Gotway via RT [mailto:met_help at ucar.edu]
Sent: Thursday, May 23, 2013 4:49 PM
To: Raby, John W CIV USARMY ARL (US)
Subject: Re: [rt.rap.ucar.edu #61517] MET Help Archive and Website
(UNCLASSIFIED)

John,

To answer your question, no, you are not registered to the met_help
archive
mailing list archive.  You are however, a registered user of MET.  You
filled
out the registration information when you downloaded the code.

There are currently only 2 people registered to the met_help mailing
list, and
in fact, we do not generally recommend that people register to it.
When
people send a question to met_help, a new ticket gets created in our
support
system.  We go back and forth via email and eventually resolve the
issue.
Once the issue is resolved, the email history for the ticket
automatically
gets posted to that met_help mailing list.

If you were subscribed to that mailing list, you'd get a copy of every
single
met_help issue that gets resolved.  And I don't think that would be
generally
useful.

However, that mailing list is publicly available, and you can search
through
it:
    http://mailman.ucar.edu/pipermail/met_help/

For example, searching the following through google "met_help john
raby"
returns information about several support tickets that posted to that
mailing
list.  Make sense?

This is our cheap and easy way of documenting the user support we
provide, and
potentially, users are able to find previous answers to similar
questions.

You are welcome to subscribe to it if you'd like, but I doubt it'd be
useful
for you to see all the support requests that come through the system.

Hope that helps clarify.

Thanks,
John

On 05/23/2013 09:55 AM, Raby, John W USA CIV via RT wrote:
>
> Thu May 23 09:55:42 2013: Request 61517 was acted upon.
> Transaction: Ticket created by john.w.raby2.civ at mail.mil
>         Queue: met_help
>       Subject: MET Help Archive and Website (UNCLASSIFIED)
>         Owner: Nobody
>    Requestors: john.w.raby2.civ at mail.mil
>        Status: new
>   Ticket <URL:
https://rt.rap.ucar.edu/rt/Ticket/Display.html?id=61517
> >
>
>
> Classification: UNCLASSIFIED
> Caveats: NONE
>
> I have been a registered MET user for years now, but I can't recall
> registering on this link below. Can you confirm whether or not I am
a
> registered user of this site?
>
> http://mailman.ucar.edu/mailman/listinfo/met_help
>
> My team here at ARL has expanded by a few people and wondered if
it's
> OK to have them register as well to they can use the archive and
> request help desk assistance?
>
> Thanks.
>
> Mr John W. Raby, Meteorologist
> U.S. Army Research Laboratory
> White Sands Missile Range, NM 88002
> (575) 678-2004 DSN 258-2004
> FAX (575) 678-1230 DSN 258-1230
> Email: john.w.raby2.civ at mail.mil
>
>
>
> Classification: UNCLASSIFIED
> Caveats: NONE
>
>
>

Classification: UNCLASSIFIED
Caveats: NONE

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