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<div class="WordSection1">
<p class="MsoNormal"><span style="font-size:10.0pt">Please share this job please.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt">Thank you,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt">Julie Palmer <o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="ECHeading2numbered" style="margin-left:0cm;text-indent:0cm;mso-list:none">
<span style="font-size:18.0pt;font-family:"Arial",sans-serif">Head of User Support Services
<o:p></o:p></span></p>
<div style="border:none;border-bottom:dotted #064E83 1.0pt;padding:0cm 0cm 9.0pt 0cm">
<h1 style="mso-list:l2 level1 lfo2"><![if !supportLists]><span style="mso-list:Ignore">1.<span style="font:7.0pt "Times New Roman"">
</span></span><![endif]>Position information<o:p></o:p></h1>
</div>
<p class="Bodytextspacebeforetable"><o:p> </o:p></p>
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="567" style="width:15.0cm;margin-left:2.85pt;border-collapse:collapse">
<tbody>
<tr>
<td width="279" style="width:209.5pt;border:solid windowtext 1.0pt;padding:2.85pt 2.85pt 2.85pt 2.85pt">
<p class="MsoBodyText" style="margin-bottom:0cm;margin-bottom:.0001pt;line-height:normal">
<b>Vacancy No.:</b><span style="font-family:"Times New Roman",serif"> </span>VN20-23<o:p></o:p></p>
</td>
<td width="288" style="width:215.75pt;border:solid windowtext 1.0pt;border-left:none;padding:2.85pt 2.85pt 2.85pt 2.85pt">
<p class="MsoBodyText" style="margin-bottom:0cm;margin-bottom:.0001pt;line-height:normal">
<b>Department:</b> Forecast<b><o:p></o:p></b></p>
</td>
</tr>
<tr>
<td width="279" style="width:209.5pt;border:solid windowtext 1.0pt;border-top:none;padding:2.85pt 2.85pt 2.85pt 2.85pt">
<p class="MsoBodyText" style="margin-bottom:0cm;margin-bottom:.0001pt;line-height:normal">
<b>Grade:</b> A4<o:p></o:p></p>
</td>
<td width="288" style="width:215.75pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:2.85pt 2.85pt 2.85pt 2.85pt">
<p class="MsoBodyText" style="margin-bottom:0cm;margin-bottom:.0001pt;line-height:normal">
<b>Section:</b> User Support Services<o:p></o:p></p>
</td>
</tr>
<tr>
<td width="279" style="width:209.5pt;border:solid windowtext 1.0pt;border-top:none;padding:2.85pt 2.85pt 2.85pt 2.85pt">
<p class="MsoBodyText" style="margin-bottom:0cm;margin-bottom:.0001pt;line-height:normal">
<b>Job Ref. No.: </b>STF-C/20-23<o:p></o:p></p>
</td>
<td width="288" style="width:215.75pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:2.85pt 2.85pt 2.85pt 2.85pt">
<p class="MsoBodyText" style="margin-bottom:0cm;margin-bottom:.0001pt;line-height:normal">
<b>Reports to:</b> Director of Forecasts<o:p></o:p></p>
</td>
</tr>
<tr>
<td width="279" style="width:209.5pt;border:solid windowtext 1.0pt;border-top:none;padding:2.85pt 2.85pt 2.85pt 2.85pt">
<p class="MsoBodyText" style="margin-bottom:0cm;margin-bottom:.0001pt;line-height:normal">
<b>Publication Date:</b> 18 December 2020<o:p></o:p></p>
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<td width="288" style="width:215.75pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:2.85pt 2.85pt 2.85pt 2.85pt">
<p class="MsoBodyText" style="margin-bottom:0cm;margin-bottom:.0001pt"><b>Closing Date:</b> 1 February 2021<o:p></o:p></p>
</td>
</tr>
<tr>
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<p class="MsoBodyText" style="margin-bottom:0cm;margin-bottom:.0001pt;line-height:normal">
<b>Location: </b>Bonn, Germany<b><o:p></o:p></b></p>
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<p class="MsoBodyText" style="margin-bottom:0cm;margin-bottom:.0001pt"><b><o:p> </o:p></b></p>
</td>
</tr>
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<h1 style="mso-list:l2 level1 lfo2"><![if !supportLists]><span style="mso-fareast-language:EN-US"><span style="mso-list:Ignore">2.<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="mso-fareast-language:EN-US">About ECMWF<o:p></o:p></span></h1>
</div>
<p class="BodyTextafterBulletlist" style="line-height:normal">ECMWF is both a research institute and a 24/7 operational service, producing and disseminating numerical weather predictions to its Member States. ECMWF carries out scientific and technical research
directed to the improvement of its forecasts, collects and processes large amounts of observations, and manages a long-term archive of meteorological data. Satellite and in situ observations provide the information for up-to-date global analyses and climate
reanalyses of the atmosphere, ocean and land surface. <o:p></o:p></p>
<p class="BodyTextafterBulletlist" style="line-height:normal">For details, see <a href="http://www.ecmwf.int/" target="_blank">
www.ecmwf.int/</a>.<o:p></o:p></p>
<p class="BodyTextafterBulletlist"><span class="normaltextrun1">User Support Services play a central role at ECMWF as the interface between the Centre and its users. The role of this section is to ensure that users are supported and that their needs feed into
ECMWF’s strategic direction based on such requirements. The section provides an integrated support service for users, including the development and delivery of learning provision and its coordination. </span><span class="eop"> <o:p></o:p></span></p>
<div style="border:none;border-bottom:dotted #064E83 1.0pt;padding:0cm 0cm 9.0pt 0cm">
<h1 style="mso-list:l2 level1 lfo2"><![if !supportLists]><span style="mso-list:Ignore">3.<span style="font:7.0pt "Times New Roman"">
</span></span><![endif]>Summary of the role<o:p></o:p></h1>
</div>
<p class="BodyTextafterBulletlist"><span class="normaltextrun1">The Head of the User Support Services Section is responsible for the provision of support to users of ECMWF computing, software and data services as well as related service-delivery activities.
The section is responsible for both external and internal users. This role is pivotal in ensuring that our users around the world enjoy a first-class support enabling them to make the most of ECMWF services. The post-holder reports directly to the Director
of Forecasts and will have a secondary reporting line to the Director of Copernicus Services. </span><span class="eop"> </span><o:p></o:p></p>
<p class="BodyTextafterBulletlist"><span class="normaltextrun1">The post holder will be part of ECMWF's Senior Management Team and will be responsible for co-ordinating and/or delivering strategic crosscutting, inter-dependent projects and programmes in an
operational environment, which will involve close collaboration and frequent interaction with a variety of internal and external users and partner organisations. They will play an important role in linking and integrating user support related activities across
departments distributed across multiple ECMWF locations to provide a consistent user experience throughout the organisation.</span><span class="eop"> </span><o:p></o:p></p>
<p class="BodyTextafterBulletlist"><span class="normaltextrun1">The role involves close collaboration with ECMWF’s Service Delivery Section in the Computing Department and its Service Desk Team. The Service Desk is responsible for managing of support tickets
and providing first level support for all activities of ECMWF and providing IT support with a focus on end-user devices, business software and AV equipment.</span><span class="eop"> </span><o:p></o:p></p>
<p class="BodyTextafterBulletlist"><span class="normaltextrun1">The role calls for an individual who will encourage and nurture continuous innovation and improvement by leading, and providing expertise, to ensure that user support services meet the pre-agreed
service level agreements and future strategic requirements. They will also represent ECMWF in international meetings in their areas of expertise.</span><span class="eop"> </span><o:p></o:p></p>
<p class="BodyTextafterBulletlist"><span class="normaltextrun1">The successful candidate will also lead three teams within the section, covering the following service areas: </span><span class="eop"> </span><o:p></o:p></p>
<p class="BodyTextafterBulletlist"><span class="normaltextrun1"><b>Computing and Software Support</b>: responsible for the second line of user support of general-purpose computing services such as the HPC, Cloud and the of any other computing platforms available
to ECMWF staff, Member and Co-operating States, and Copernicus contractors using. The team is responsible for the support, installation and life cycle management of scientific and forecast software packages at ECMWF and looks after the users of the Atlassian
tools to assist collaboration and code developments at ECMWF. It is also responsible for time-critical applications, Special Projects and Optional Programmes that require computing or software support. In addition, the team provides support for the cloud
services at ECMWF and provides second line support for the meteorological data archiving and retrieval systems, with special attention to user query optimisation. The team works closely with the experts who provide the third level of support, and together
with the Service Desk are managing the escalation process, including monitoring the satisfactory and timely resolution of user requests.</span><span class="eop"> </span><o:p></o:p></p>
<p class="BodyTextafterBulletlist"><span class="normaltextrun1"><b>Data Support:</b> responsible for managing the relationship and supporting customers of ECMWF real-time/archive catalogue products, and users of open data and tools provided by the Copernicus
Atmosphere Monitoring Service (CAMS) and the Copernicus Climate Change Service (C3S). The activities of the team include advice and support on data related queries, data licence management, real-time data delivery, communication on topics relevant to customers/users.
The team works closely with other teams across ECMWF to offer various levels of support, as well as managing the support function for CAMS and C3S, quite often through contractors. </span><span class="eop"> </span><o:p></o:p></p>
<p class="BodyTextafterBulletlist"><span class="normaltextrun1"><b>User outreach and engagement</b>: responsible for learning services and user-oriented documentation, user engagement related to operational forecasting activities, and leading the planning and
organisation of outreach activities such as Member and Co-operating States liaison visits, user meetings. This team works in collaboration with ECMWF Communications Section. It is also responsible for collecting user requests for new products/services, developing
statistics that show the use of ECMWF data/products and services to support strategic decision-making and develop SLAs and associated KPIs to assess user support services. The team works closely with colleagues dedicated to Copernicus-related activities (including
user engagement, uptake and training) to ensure a seamless offer across ECMWF. It supports the Copernicus reporting activities required by the European Commission (Key Performance Indicators related to user uptake, outreach, growth, etc.). The team supports
agreed international efforts in the areas such as product uptake and training (World Bank, World Meteorological Organisation, EUMETNET) and innovation programmes (for example European Summer of Weather Code). </span><span class="eop"> <o:p></o:p></span></p>
<div style="border:none;border-bottom:dotted #064E83 1.0pt;padding:0cm 0cm 9.0pt 0cm">
<h1 style="mso-list:l2 level1 lfo2"><![if !supportLists]><span style="mso-list:Ignore">4.<span style="font:7.0pt "Times New Roman"">
</span></span><![endif]>Main duties and key responsibilities<o:p></o:p></h1>
</div>
<p class="BodytextBullet" style="margin-left:11.35pt;text-indent:-11.35pt;mso-list:l0 level1 lfo6">
<![if !supportLists]><span style="font-family:Symbol;color:#064E83"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span class="normaltextrun1">Leading the provision of effective, high quality and reliable user support services and training/outreach activities to Member and Co-operating States and other users in line with ECMWF's strategy</span><span class="eop"> </span><o:p></o:p></p>
<p class="BodytextBullet" style="margin-left:11.35pt;text-indent:-11.35pt;mso-list:l0 level1 lfo6">
<![if !supportLists]><span style="font-family:Symbol;color:#064E83"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span class="normaltextrun1">Managing the evolution and continuous improvement of ECMWF’s user support service experience</span><o:p></o:p></p>
<p class="BodytextBullet" style="margin-left:11.35pt;text-indent:-11.35pt;mso-list:l0 level1 lfo6">
<![if !supportLists]><span style="font-family:Symbol;color:#064E83"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span class="normaltextrun1">Leading and managing the User Support Services Section and its team leaders by providing leadership, coaching and support</span><o:p></o:p></p>
<p class="BodytextBullet" style="margin-left:11.35pt;text-indent:-11.35pt;mso-list:l0 level1 lfo6">
<![if !supportLists]><span style="font-family:Symbol;color:#064E83"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span class="normaltextrun1">Planning, organising and managing the resources of the section, and complementing these when appropriate by attracting funds from externally funded project</span><span class="eop">s</span><o:p></o:p></p>
<p class="BodytextBullet" style="margin-left:11.35pt;text-indent:-11.35pt;mso-list:l0 level1 lfo6">
<![if !supportLists]><span style="font-family:Symbol;color:#064E83"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span class="normaltextrun1">Developing and maintaining strong relationships with key internal staff from across all departments at ECMWF</span><span class="eop"> </span><o:p></o:p></p>
<p class="BodytextBullet" style="margin-left:11.35pt;text-indent:-11.35pt;mso-list:l0 level1 lfo6">
<![if !supportLists]><span style="font-family:Symbol;color:#064E83"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span class="normaltextrun1">Co-ordination with Copernicus User Engagement and Uptake activities</span><o:p></o:p></p>
<p class="BodytextBullet" style="margin-left:11.35pt;text-indent:-11.35pt;mso-list:l0 level1 lfo6">
<![if !supportLists]><span style="font-family:Symbol;color:#064E83"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span class="normaltextrun1">Providing insight and recommendations to the ECMWF Leadership Team and governing bodies</span><o:p></o:p></p>
<p class="BodytextBullet" style="margin-left:11.35pt;text-indent:-11.35pt;mso-list:l0 level1 lfo6">
<![if !supportLists]><span style="font-family:Symbol;color:#064E83"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span class="normaltextrun1">Supporting the Director of Forecasts and Director of Copernicus Services in the delivery of ECMWF’s strategy, in relation to user support services and contributing to future strategic plans</span><span class="eop"> </span><o:p></o:p></p>
<p class="BodytextBullet" style="margin-left:11.35pt;text-indent:-11.35pt;mso-list:l0 level1 lfo6">
<![if !supportLists]><span class="eop"><span style="font-family:Symbol;color:#064E83"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span></span><![endif]><span class="normaltextrun1">Acting as budget holder, which will involve budgetary planning, control and managing the resource plan for the section within the budgetary constraints</span><span class="eop"> <o:p></o:p></span></p>
<div style="border:none;border-bottom:dotted #064E83 1.0pt;padding:0cm 0cm 9.0pt 0cm">
<h1 style="mso-list:l2 level1 lfo2"><![if !supportLists]><span style="mso-list:Ignore">5.<span style="font:7.0pt "Times New Roman"">
</span></span><![endif]>Personal Attributes<o:p></o:p></h1>
</div>
<p class="BodytextBullet" style="margin-left:11.35pt;text-indent:-11.35pt;mso-list:l0 level1 lfo6">
<![if !supportLists]><span style="font-family:Symbol;color:#064E83"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span class="normaltextrun1">Excellent communication and interpersonal skills</span><o:p></o:p></p>
<p class="BodytextBullet" style="margin-left:11.35pt;text-indent:-11.35pt;mso-list:l0 level1 lfo6">
<![if !supportLists]><span style="font-family:Symbol;color:#064E83"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span class="normaltextrun1">Ability to motivate and develop diverse teams, whilst creating a compelling vision</span><o:p></o:p></p>
<p class="BodytextBullet" style="margin-left:11.35pt;text-indent:-11.35pt;mso-list:l0 level1 lfo6">
<![if !supportLists]><span style="font-family:Symbol;color:#064E83"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span class="normaltextrun1">Ability to cope with the demands of a constantly changing and time-constrained operational environment</span><span class="eop"> </span><o:p></o:p></p>
<p class="BodytextBullet" style="margin-left:11.35pt;text-indent:-11.35pt;mso-list:l0 level1 lfo6">
<![if !supportLists]><span style="font-family:Symbol;color:#064E83"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span class="normaltextrun1">A supportive service-oriented and practical approach</span><o:p></o:p></p>
<p class="BodytextBullet" style="margin-left:11.35pt;text-indent:-11.35pt;mso-list:l0 level1 lfo6">
<![if !supportLists]><span style="font-family:Symbol;color:#064E83"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span class="normaltextrun1">Good technical support skills, diplomacy and tact</span><span class="eop"> </span><o:p></o:p></p>
<p class="BodytextBullet" style="margin-left:11.35pt;text-indent:-11.35pt;mso-list:l0 level1 lfo6">
<![if !supportLists]><span style="font-family:Symbol;color:#064E83"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span class="normaltextrun1">Positive attitude with a willingness to embrace change and new challenges</span><o:p></o:p></p>
<p class="BodytextBullet" style="margin-left:11.35pt;text-indent:-11.35pt;mso-list:l0 level1 lfo6">
<![if !supportLists]><span style="font-family:Symbol;color:#064E83"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span class="normaltextrun1">Ability to develop strong relationships and influence others</span><span class="eop"> </span><o:p></o:p></p>
<p class="BodytextBullet" style="margin-left:11.35pt;text-indent:-11.35pt;mso-list:l0 level1 lfo6">
<![if !supportLists]><span style="font-family:Symbol;color:#064E83"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span class="normaltextrun1">Flexibility and the ability to work on multiple concurrent projects efficiently and effectively</span><o:p></o:p></p>
<p class="BodytextBullet" style="margin-left:11.35pt;text-indent:-11.35pt;mso-list:l0 level1 lfo6">
<![if !supportLists]><span style="font-family:Symbol;color:#064E83"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span class="normaltextrun1">Ability to work in a matrix-managed environment across multiple locations</span><span class="eop"> </span><o:p></o:p></p>
<div style="border:none;border-bottom:dotted #064E83 1.0pt;padding:0cm 0cm 9.0pt 0cm">
<h1 style="mso-list:l2 level1 lfo2"><![if !supportLists]><span style="mso-list:Ignore">6.<span style="font:7.0pt "Times New Roman"">
</span></span><![endif]>Qualifications and experience required <o:p></o:p></h1>
</div>
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="567" style="width:15.0cm;margin-left:2.85pt;border-collapse:collapse">
<tbody>
<tr>
<td width="106" valign="top" style="width:79.4pt;border:solid windowtext 1.0pt;padding:4.25pt 4.25pt 4.25pt 4.25pt">
<p class="MsoNormal" style="margin-bottom:6.0pt;text-align:justify;line-height:12.0pt;mso-line-height-rule:exactly">
<span style="font-size:9.5pt">Education<o:p></o:p></span></p>
</td>
<td width="461" valign="top" style="width:345.85pt;border:solid windowtext 1.0pt;border-left:none;padding:4.25pt 4.25pt 4.25pt 4.25pt">
<p class="BodyTextafterBulletlist" style="margin-top:0cm"><span class="normaltextrun1">Advanced university degree or equivalent professional experience.</span><o:p></o:p></p>
</td>
</tr>
<tr>
<td width="106" valign="top" style="width:79.4pt;border:solid windowtext 1.0pt;border-top:none;padding:4.25pt 4.25pt 4.25pt 4.25pt">
<p class="MsoNormal" style="margin-bottom:6.0pt;text-align:justify;line-height:12.0pt;mso-line-height-rule:exactly">
<span style="font-size:9.5pt">Experience<o:p></o:p></span></p>
</td>
<td width="461" valign="top" style="width:345.85pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:4.25pt 4.25pt 4.25pt 4.25pt">
<p class="BodyTextafterBulletlist" style="margin-top:0cm"><span class="normaltextrun1">Considerable experience of leading user support services.</span><o:p></o:p></p>
<p class="BodyTextafterBulletlist" style="margin-top:0cm"><span class="normaltextrun1">Demonstrated experience of supporting emerging technologies, services and applications.</span><span class="eop"> </span><o:p></o:p></p>
<p class="BodyTextafterBulletlist" style="margin-top:0cm"><span class="normaltextrun1">Demonstrated experience of managing and developing diverse teams</span><span class="eop">.</span><o:p></o:p></p>
<p class="BodyTextafterBulletlist" style="margin-top:0cm"><span class="normaltextrun1">Strong experience of leading significant projects or activities that involve large numbers of diverse stakeholders.</span><span class="eop"> </span><o:p></o:p></p>
<p class="BodyTextafterBulletlist" style="margin-top:0cm"><span class="normaltextrun1">Proven track record of developing processes and procedures to deliver high standards of efficiency through leading change and continuous improvement programmes in a fast-paced
environment.</span><span class="eop"> </span><o:p></o:p></p>
<p class="BodyTextafterBulletlist" style="margin-top:0cm"><span class="normaltextrun1">Understanding of advanced IT infrastructure, such as high-performance computing and large data archive systems would be an advantage.</span><span class="eop"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> </span></span><o:p></o:p></p>
</td>
</tr>
<tr>
<td width="106" valign="top" style="width:79.4pt;border:solid windowtext 1.0pt;border-top:none;padding:4.25pt 4.25pt 4.25pt 4.25pt">
<p class="MsoNormal" style="margin-bottom:6.0pt;text-align:justify;line-height:12.0pt;mso-line-height-rule:exactly">
<span style="font-size:9.5pt">Knowledge and skills (including language)<o:p></o:p></span></p>
</td>
<td width="461" valign="top" style="width:345.85pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:4.25pt 4.25pt 4.25pt 4.25pt">
<p class="BodyTextafterBulletlist" style="margin-top:0cm"><span class="normaltextrun1">Excellent ability to analyse complex, diverse and sometimes conflicting user requirements and to deploy adequate strategic responses.<o:p></o:p></span></p>
<p class="BodyTextafterBulletlist" style="margin-top:0cm"><span class="normaltextrun1">Excellent decision-making skills. Strong influencing skills.</span><span class="eop"> </span><o:p></o:p></p>
<p class="BodyTextafterBulletlist" style="margin-top:0cm"><span class="normaltextrun1">Candidates must be able to work effectively in English and interviews will be conducted in English.</span><o:p></o:p></p>
<p class="BodyTextafterBulletlist"><span class="normaltextrun1">A good knowledge of German would be highly desirable.</span><o:p></o:p></p>
</td>
</tr>
</tbody>
</table>
<div style="border:none;border-bottom:dotted #064E83 1.0pt;padding:0cm 0cm 9.0pt 0cm">
<h1 style="mso-list:l2 level1 lfo2"><![if !supportLists]><span style="mso-list:Ignore">7.<span style="font:7.0pt "Times New Roman"">
</span></span><![endif]>Other information<o:p></o:p></h1>
</div>
<p class="BodyTextafterBulletlist">The successful candidate will be recruited at the
<b>A4</b> grade, according to the scales of the Co‑ordinated Organisations and the annual salary will be
<b>EUR 107,790.12</b> net of tax. ECMWF also offers a generous benefits package. This position is assigned to the employment category
<b>STF-C</b> as defined in the Staff Regulations.<o:p></o:p></p>
<p class="BodyTextafterBulletlist">Full details of salary scales and allowances are available on the ECMWF website at
<span class="MsoHyperlink"><a href="http://www.ecmwf.int/en/about/jobs">www.ecmwf.int/en/about/jobs</a></span>, including the Centre’s Staff Regulations regarding the terms and conditions of employment.<o:p></o:p></p>
<p class="BodyTextafterBulletlist"><b><span style="font-size:10.0pt;color:#064E83">Starting date</span>:</b> As soon as possible.<o:p></o:p></p>
<p class="BodyTextafterBulletlist"><b><span style="font-size:10.0pt;color:#064E83">Length of contract:</span></b> Four years, with the possibility of a further contract.<o:p></o:p></p>
<p class="BodyTextafterBulletlist"><b><span style="color:#064E83">Location:</span></b> The position will be based at ECMWF’s duty station in Bonn, Germany. With the duty station in Bonn currently expected to open in Summer 2021, the successful candidate may
be asked to start at the HQ in Reading initially.<o:p></o:p></p>
<p class="BodyTextafterBulletlist">Successful applicants and members of their family forming part of their households will be exempt from immigration restrictions.<o:p></o:p></p>
<p class="BodyTextafterBulletlist"><b>Videoconference interviews (via Blue Jeans) are anticipated to take place late February 2021.
<o:p></o:p></b></p>
<div style="border:none;border-bottom:dotted #064E83 1.0pt;padding:0cm 0cm 9.0pt 0cm">
<h1 style="mso-list:l2 level1 lfo2"><![if !supportLists]><span style="mso-list:Ignore">8.<span style="font:7.0pt "Times New Roman"">
</span></span><![endif]>How to apply<o:p></o:p></h1>
</div>
<p class="BodyTextafterBulletlist">Please apply by completing the online application form available at
<span class="MsoHyperlink"><a href="http://www.ecmwf.int/en/about/jobs">www.ecmwf.int/en/about/jobs</a>.</span><b><span style="font-family:Arial-BoldMT;color:#2A68A2"><o:p></o:p></span></b></p>
<p class="MsoNormal" style="margin-bottom:6.0pt;line-height:12.0pt;mso-line-height-rule:exactly">
<span style="font-size:9.5pt">To contact the ECMWF Recruitment Team, please email
<b><a href="mailto:jobs@ecmwf.int"><span style="font-weight:normal">jobs@ecmwf.int</span></a>.</b></span><span style="font-size:9.5pt;font-family:"Arial",sans-serif"><o:p></o:p></span></p>
<p class="MsoBodyText">Please refer to the ECMWF Privacy Statement. For details of how we will handle your personal data for this purpose, see:
<a href="https://www.ecmwf.int/en/privacy">https://www.ecmwf.int/en/privacy</a>.<o:p></o:p></p>
<p class="BodyText-nospaceafter"><em><span style="font-family:"Arial",sans-serif">At ECMWF, we consider an inclusive environment as key for our success. We are dedicated to ensuring a workplace that embraces diversity and provides equal opportunities for all,
without distinction as to race, gender, age, marital status, social status, disability, sexual orientation, religion, personality, ethnicity and culture. We value the benefits derived from a diverse workforce and are committed to having staff that reflect
the diversity of the countries that are part of our community, in an environment that nurtures equality and inclusion.</span></em><em><span style="font-family:"Arial",sans-serif;font-style:normal"><o:p></o:p></span></em></p>
<p class="MsoBodyText" style="margin-bottom:0cm;margin-bottom:.0001pt"><o:p> </o:p></p>
<p class="MsoBodyText">Staff are usually recruited from among nationals of the following Member States and Co‑operating States:
<o:p></o:p></p>
<p class="MsoBodyText">Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, , Finland, France, Hungary, Germany, Greece, Iceland, Ireland, Israel, Italy, Latvia, Lithuania, Luxembourg, Montenegro, Morocco, the Netherlands, Norway, North Macedonia,
Portugal, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey and the United Kingdom.<o:p></o:p></p>
<p class="MsoBodyText">Staff from other countries may be considered in exceptional cases.<o:p></o:p></p>
<p class="MsoBodyText"><o:p> </o:p></p>
<p class="MsoBodyText"><span style="font-size:12.0pt"><o:p> </o:p></span></p>
<p class="BodyTextafterBulletlist"><span style="font-size:12.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="450" style="width:337.5pt;border-collapse:collapse">
<tbody>
<tr>
<td style="padding:0cm 0cm 0cm 0cm">
<p class="MsoNormal" style="margin-bottom:4.5pt"><span style="font-size:12.0pt;color:#006EAD;mso-fareast-language:EN-GB">Mrs Julie Palmer</span><o:p></o:p></p>
</td>
</tr>
<tr>
<td style="padding:0cm 0cm 0cm 0cm">
<p class="MsoNormal"><span style="font-size:10.0pt;color:#666666;mso-fareast-language:EN-GB">Recruitment Officer</span><o:p></o:p></p>
</td>
</tr>
<tr>
<td style="padding:0cm 0cm 0cm 0cm">
<p class="MsoNormal"><span style="font-size:10.0pt;color:#666666;mso-fareast-language:EN-GB">HR Section, Administration Department</span><o:p></o:p></p>
</td>
</tr>
<tr>
<td style="padding:0cm 0cm 0cm 0cm">
<p class="MsoNormal"><span style="font-size:10.0pt;color:#666666;mso-fareast-language:EN-GB">European Centre for Medium-Range Weather Forecasts</span><o:p></o:p></p>
</td>
</tr>
<tr>
<td style="padding:0cm 0cm 0cm 0cm">
<p class="MsoNormal"><span style="font-size:10.0pt;color:#666666;mso-fareast-language:EN-GB">Reading, UK</span><span style="font-size:10.0pt;color:#0084D0;mso-fareast-language:EN-GB"> |
</span><span style="font-size:10.0pt;color:#666666;mso-fareast-language:EN-GB">Bologna, Italy</span><o:p></o:p></p>
</td>
</tr>
<tr>
<td style="padding:0cm 0cm 0cm 0cm">
<p class="MsoNormal" style="margin-top:4.5pt"><b><span style="font-size:10.0pt;color:#0084D0;mso-fareast-language:EN-GB">e:</span></b><span style="font-size:10.0pt;color:#0084D0;mso-fareast-language:EN-GB">
</span><span style="font-size:10.0pt;color:#666666;mso-fareast-language:EN-GB"><a href="mailto:julie.palmer@ecmwf.int">julie.palmer@ecmwf.int</a></span><span style="font-size:10.0pt;color:#0084D0;mso-fareast-language:EN-GB"> |
<b>t:</b> </span><span style="font-size:10.0pt;color:#666666;mso-fareast-language:EN-GB">+44 118 949 9161</span><o:p></o:p></p>
</td>
</tr>
<tr>
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<p class="MsoNormal"><b><span style="font-size:10.0pt;color:#0084D0;mso-fareast-language:EN-GB">w:</span></b><span style="font-size:10.0pt;color:#0084D0;mso-fareast-language:EN-GB">
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