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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif;color:black">Dear Mailing list,<o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
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Position information<span style="font-size:13.0pt;font-family:"Arial",sans-serif"><o:p></o:p></span></h1>
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<p class="Bodytextspacebeforetable"><o:p> </o:p></p>
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<p class="MsoBodyText" style="margin-bottom:0cm;margin-bottom:.0001pt;line-height:normal">
<b><span style="mso-fareast-language:EN-US">Vacancy No.:</span></b><span style="font-family:"Times New Roman",serif;mso-fareast-language:EN-US"> </span><span style="mso-fareast-language:EN-US">VN20-14<o:p></o:p></span></p>
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<p class="MsoBodyText" style="margin-bottom:0cm;margin-bottom:.0001pt;line-height:normal">
<b><span style="mso-fareast-language:EN-US">Department:</span></b><span style="mso-fareast-language:EN-US"> Forecast<b><o:p></o:p></b></span></p>
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<p class="MsoBodyText" style="margin-bottom:0cm;margin-bottom:.0001pt;line-height:normal">
<b><span style="mso-fareast-language:EN-US">Grade:</span></b><span style="mso-fareast-language:EN-US"> A2<o:p></o:p></span></p>
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<td width="288" style="width:215.75pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:2.85pt 2.85pt 2.85pt 2.85pt">
<p class="MsoBodyText" style="margin-bottom:0cm;margin-bottom:.0001pt;line-height:normal">
<b><span style="mso-fareast-language:EN-US">Section:</span></b><span style="mso-fareast-language:EN-US"> User Services<o:p></o:p></span></p>
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<p class="MsoBodyText" style="margin-bottom:0cm;margin-bottom:.0001pt;line-height:normal">
<b><span style="mso-fareast-language:EN-US">Job Ref. No.: </span></b><span style="mso-fareast-language:EN-US">STF-C/20-14<o:p></o:p></span></p>
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<td width="288" style="width:215.75pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:2.85pt 2.85pt 2.85pt 2.85pt">
<p class="MsoBodyText" style="margin-bottom:0cm;margin-bottom:.0001pt;line-height:normal">
<b><span style="mso-fareast-language:EN-US">Reports to:</span></b><span style="mso-fareast-language:EN-US"> Computing and Software Support team leader<o:p></o:p></span></p>
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<p class="MsoBodyText" style="margin-bottom:0cm;margin-bottom:.0001pt;line-height:normal">
<b><span style="mso-fareast-language:EN-US">Publication Date:</span></b><span style="mso-fareast-language:EN-US"> 11 September 2020<o:p></o:p></span></p>
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<td width="288" style="width:215.75pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:2.85pt 2.85pt 2.85pt 2.85pt">
<p class="MsoBodyText" style="margin-bottom:0cm;margin-bottom:.0001pt"><b><span style="mso-fareast-language:EN-US">Closing Date:</span></b><span style="mso-fareast-language:EN-US"> 15 October 2020<o:p></o:p></span></p>
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<div style="mso-element:para-border-div;border:none;border-bottom:dotted #064E83 1.0pt;padding:0cm 0cm 9.0pt 0cm">
<h1 style="mso-margin-top-alt:24.0pt;margin-right:0cm;margin-bottom:3.0pt;margin-left:18.0pt;text-indent:-18.0pt;line-height:12.0pt;mso-line-height-rule:exactly;text-autospace:none;border:none;padding:0cm">
<span style="color:black;mso-fareast-language:EN-US">About ECMWF</span><span style="font-size:13.0pt;font-family:"Arial",sans-serif;mso-fareast-language:EN-US"><o:p></o:p></span></h1>
</div>
<p class="BodyTextafterBulletlist" style="line-height:normal">ECMWF is both a research institute and a 24/7 operational service, producing and disseminating numerical weather predictions to its Member States. ECMWF carries out scientific and technical research
directed to the improvement of its forecasts, collects and processes large amounts of observations, and manages a long-term archive of meteorological data. Satellite and in situ observations provide the information for up-to-date global analyses and climate
reanalyses of the atmosphere, ocean and land surface. <o:p></o:p></p>
<p class="BodyTextafterBulletlist" style="line-height:normal">For details, see <a href="http://www.ecmwf.int/" target="_blank">
www.ecmwf.int/</a>.<o:p></o:p></p>
<div style="mso-element:para-border-div;border:none;border-bottom:dotted #064E83 1.0pt;padding:0cm 0cm 9.0pt 0cm">
<h1 style="mso-margin-top-alt:24.0pt;margin-right:0cm;margin-bottom:3.0pt;margin-left:18.0pt;text-indent:-18.0pt;line-height:12.0pt;mso-line-height-rule:exactly;text-autospace:none;border:none;padding:0cm">
Summary of the role<o:p></o:p></h1>
</div>
<p class="MsoNormal"><span style="font-size:9.5pt">The User Services section comprises of twenty staff distributed between three teams that provide data (Data Support Team), computing and software support (Computing and Software Support Team) as well as training
and outreach activities (User Outreach and Engagement Team). The section focuses on providing an integrated approach to support, learning provision and user engagement. The Support engineer role is in the Computing and Software Support team.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:9.5pt">The primary role of this position is to provide users to make the most of ECMWF’s cloud-based facilities.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:9.5pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:9.5pt">User Services is a vibrant section at the heart of organisation with a strong user focus. With a growing user community and changes in technologies, there are more demands on the section to keep abreast of
the latest innovative technologies. Open data and cloud services (</span><a href="https://www.europeanweather.cloud">https://www.europeanweather.cloud</a><span style="font-size:9.5pt">) have brought an increased number of data users and diverse applications
resulting in the need for highly efficient and effective support processes. The support paradigm for cloud services relies on increased attention to software quality control, definition of best practices for applications, software and tools, cloud onboarding
for users, troubleshooting across applications and performance assessment of the services. The increased number of queries following the availability of open data, has called for an effective user self-service system which is now in development and will provide
support for users who want to find their own solutions. <o:p></o:p></span></p>
<p class="MsoNormal"><i><span style="font-size:9.5pt"><o:p> </o:p></span></i></p>
<p class="MsoNormal"><span style="font-size:9.5pt">Moreover, ECMWF operates as a multi-site organisation and as such requires coherent and coordinated support across sites.<o:p></o:p></span></p>
<p class="MsoNormal"><i><span style="font-size:9.5pt"><o:p> </o:p></span></i></p>
<p class="MsoNormal"><span style="font-size:9.5pt">The Computing and Software Support team is responsible for the 2nd-line support of ECMWF computing services (including cloud services) and software. This role is crucial to ensuring customer requirements are
met in terms of communication, prioritising, escalating and resolving incidents and requests. A rota system is in place to handle user queries during office hours. The support is provided in a timely manner to internal and external users. Support queries are
dealt using a well-established help desk tool which facilitate their resolution or escalation to level three support, where appropriate.
<o:p></o:p></span></p>
<div style="mso-element:para-border-div;border:none;border-bottom:dotted #064E83 1.0pt;padding:0cm 0cm 9.0pt 0cm">
<h1 style="mso-margin-top-alt:24.0pt;margin-right:0cm;margin-bottom:3.0pt;margin-left:18.0pt;text-indent:-18.0pt;line-height:12.0pt;mso-line-height-rule:exactly;text-autospace:none;border:none;padding:0cm">
Main duties and key responsibilities<span style="font-size:13.0pt"><o:p></o:p></span></h1>
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<p class="BodytextBullet" style="mso-list:l0 level1 lfo1"><![if !supportLists]><span lang="EN-US" style="font-family:Symbol;color:#064E83"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span lang="EN-US">Providing technical advice and support on the use of ECMWF cloud services, computing facilities and archiving services<o:p></o:p></span></p>
<p class="BodytextBullet" style="mso-list:l0 level1 lfo1"><![if !supportLists]><span lang="EN-US" style="font-family:Symbol;color:#064E83"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span lang="EN-US">Installing and maintaining program libraries and other software packages<o:p></o:p></span></p>
<p class="BodytextBullet" style="mso-list:l0 level1 lfo1"><![if !supportLists]><span style="font-family:Symbol;color:#064E83"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="color:#201F1E;background:white">Participating in the design and maintenance of a consistent environment and toolset for users of cloud services together with other participating members</span><o:p></o:p></p>
<p class="BodytextBullet" style="mso-list:l0 level1 lfo1"><![if !supportLists]><span lang="EN-US" style="font-family:Symbol;color:#064E83"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span lang="EN-US">Providing training to users on computing/software when required<o:p></o:p></span></p>
<p class="BodytextBullet" style="mso-list:l0 level1 lfo1"><![if !supportLists]><span style="font-family:Symbol;color:#064E83"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]>Reviewing, improving and developing processes and workflows to effectively support users<o:p></o:p></p>
<p class="BodytextBullet" style="mso-list:l0 level1 lfo1"><![if !supportLists]><span style="font-family:Symbol;color:#064E83"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]>Contributing to the creation of documentation to support a self-serve service for users<o:p></o:p></p>
<p class="BodytextBullet" style="mso-list:l0 level1 lfo1"><![if !supportLists]><span style="font-family:Symbol;color:#064E83"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]>Working in close collaboration with other teams in the section and in other departments playing the key user advocacy role<o:p></o:p></p>
<div style="mso-element:para-border-div;border:none;border-bottom:dotted #064E83 1.0pt;padding:0cm 0cm 9.0pt 0cm">
<h1 style="mso-margin-top-alt:24.0pt;margin-right:0cm;margin-bottom:3.0pt;margin-left:18.0pt;text-indent:-18.0pt;line-height:12.0pt;mso-line-height-rule:exactly;text-autospace:none;border:none;padding:0cm">
Personal attributes<o:p></o:p></h1>
</div>
<p class="BodytextBullet" style="mso-list:l0 level1 lfo1"><![if !supportLists]><span style="font-family:Symbol;color:#064E83"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]>Strong and effective communication and interpersonal skills<o:p></o:p></p>
<p class="BodytextBullet" style="mso-list:l0 level1 lfo1"><![if !supportLists]><span style="font-family:Symbol;color:#064E83"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]>Excellent analytical and problem-solving skills with a proactive approach<o:p></o:p></p>
<p class="BodytextBullet" style="mso-list:l0 level1 lfo1"><![if !supportLists]><span style="font-family:Symbol;color:#064E83"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]>Flexibility, with the ability to adapt to the changing requirements or priorities, user needs and services<o:p></o:p></p>
<p class="BodytextBullet" style="mso-list:l0 level1 lfo1"><![if !supportLists]><span style="font-family:Symbol;color:#064E83"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]>Strong team play and dedication and enthusiasm to work in a diverse team environment<o:p></o:p></p>
<div style="mso-element:para-border-div;border:none;border-bottom:dotted #064E83 1.0pt;padding:0cm 0cm 9.0pt 0cm">
<h1 style="mso-margin-top-alt:24.0pt;margin-right:0cm;margin-bottom:3.0pt;margin-left:18.0pt;text-indent:-18.0pt;line-height:12.0pt;mso-line-height-rule:exactly;text-autospace:none;border:none;padding:0cm">
Qualifications and experience required <o:p></o:p></h1>
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<span style="font-size:9.5pt;mso-fareast-language:EN-US">Education<o:p></o:p></span></p>
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<p class="MsoBodyText"><span style="mso-fareast-language:EN-US">A university degree, or equivalent in a scientific discipline (for example computational science, engineering).
<o:p></o:p></span></p>
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<span style="font-size:9.5pt;mso-fareast-language:EN-US">Experience<o:p></o:p></span></p>
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<p class="BodyTextafterBulletlist" style="margin-top:0cm"><span style="mso-fareast-language:EN-US">Experience in handling user queries and incidents with professionalism leading to successful resolution. (Essential)<o:p></o:p></span></p>
<p class="BodyTextafterBulletlist"><span style="mso-fareast-language:EN-US">Demonstrated experience in providing support for cloud services. (Essential)<o:p></o:p></span></p>
<p class="BodyTextafterBulletlist"><span style="color:#201F1E;border:none windowtext 1.0pt;padding:0cm;mso-fareast-language:EN-US">Strong background in Cloud and Object Store technologies. (</span><span style="color:#201F1E;mso-fareast-language:EN-US">H<span style="border:none windowtext 1.0pt;padding:0cm">ighly
</span>D<span style="border:none windowtext 1.0pt;padding:0cm">esirable)</span><o:p></o:p></span></p>
<p class="BodyTextafterBulletlist"><span style="mso-fareast-language:EN-US">Experience in providing services such as JupyterHub. (Highly Desirable)<o:p></o:p></span></p>
<p class="BodyTextafterBulletlist"><span style="color:#201F1E;mso-fareast-language:EN-US">Experience in providing technical training to users. (Desirable)<o:p></o:p></span></p>
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<span style="font-size:9.5pt;mso-fareast-language:EN-US">Knowledge and skills (including language)<o:p></o:p></span></p>
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<p class="BodyTextafterBulletlist" style="margin-top:0cm"><span lang="EN-US" style="mso-fareast-language:EN-US">Knowledge of a modern scripting language such as Python. (Essential)</span><span style="color:#201F1E;mso-fareast-language:EN-US"><o:p></o:p></span></p>
<p class="BodyTextafterBulletlist"><span style="color:#201F1E;mso-fareast-language:EN-US">Experience of administrating cloud a platform, particularly based on Openstack. (Highly Desirable)<o:p></o:p></span></p>
<p class="BodyTextafterBulletlist"><span style="color:#201F1E;mso-fareast-language:EN-US">Some experience of managing containers and of Kubernetes or other container orchestration tools. (Highly Desirable)<o:p></o:p></span></p>
<p class="BodyTextafterBulletlist"><span style="color:#201F1E;mso-fareast-language:EN-US">Knowledge of multi-cloud management tools. (Desirable)</span><span style="color:#201F1E;mso-fareast-language:EN-US"><o:p></o:p></span></p>
<p class="BodyTextafterBulletlist"><span style="mso-fareast-language:EN-US">Knowledge of software management and scripting in Linux environments, Windows and Mac OS. (Desirable)<o:p></o:p></span></p>
<p class="BodyTextafterBulletlist"><span lang="EN-US" style="mso-fareast-language:EN-US">Experience of compiling and running codes on high-performance computing facilities. (Desirable)</span><span style="font-family:"Calibri",sans-serif;mso-fareast-language:EN-US"><o:p></o:p></span></p>
<p class="BodyTextafterBulletlist"><span lang="EN-US" style="mso-fareast-language:EN-US">Knowledge of a high-level programming language, such as Fortran or C/C++. (Desirable)<o:p></o:p></span></p>
<p class="BodyTextafterBulletlist"><span style="mso-fareast-language:EN-US">Candidates must be able to work effectively in English and interviews will be conducted in English.<o:p></o:p></span></p>
<p class="BodyTextafterBulletlist"><span style="mso-fareast-language:EN-US">A good knowledge of one of the Centre’s other working languages (French or German) would be an advantage.<o:p></o:p></span></p>
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<span style="color:black">Other information</span><span style="font-size:13.0pt;font-family:"Arial",sans-serif"><o:p></o:p></span></h1>
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<p class="BodyTextafterBulletlist">The successful candidate will be recruited at the
<b>A2</b> grade, according to the scales of the Co‑ordinated Organisations and the annual salary will be
<b>£60,590.64</b> net of tax. The Centre also offers a generous benefits package. This position is assigned to the employment category
<b>STF-C</b> as defined in the Staff Regulations.<o:p></o:p></p>
<p class="BodyTextafterBulletlist">Full details of salary scales and allowances are available on the ECMWF website at
<span class="MsoHyperlink">www.ecmwf.int/en/about/jobs</span>, including the Centre’s Staff Regulations regarding the terms and conditions of employment.<o:p></o:p></p>
<p class="BodyTextafterBulletlist"><b><span style="font-size:10.0pt;color:#064E83">Starting date</span></b><b>:</b> As soon as possible<o:p></o:p></p>
<p class="BodyTextafterBulletlist"><b><span style="font-size:10.0pt;color:#064E83">Length of contract:</span></b> Four years, with the possibility of a further contract.<o:p></o:p></p>
<p class="BodyTextafterBulletlist"><b><span style="font-size:10.0pt;color:#064E83">Location:</span></b> The role will initially be based in the Reading area, in Berkshire, United Kingdom. However, ECMWF is currently in the process of selecting a location for
an additional new duty station. Relocation to another ECMWF duty station in another country within the European Union may be required during the period of the contract.<o:p></o:p></p>
<p class="BodyTextafterBulletlist">Successful applicants and members of their family forming part of their households will be exempt from immigration restrictions.<o:p></o:p></p>
<p class="BodyTextafterBulletlist"><b>Videoconference interviews (via Blue Jeans) will take place week commencing 2 November 2020.<o:p></o:p></b></p>
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How to apply<span style="font-weight:normal"><o:p></o:p></span></h1>
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<p class="BodyTextafterBulletlist">Please apply by completing the online application form available at
<span class="MsoHyperlink">www.ecmwf.int/en/about/jobs.</span><b><span style="font-family:Arial-BoldMT;color:#2A68A2"><o:p></o:p></span></b></p>
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<span style="font-size:9.5pt">To contact the ECMWF Recruitment Team, please email
<b>jobs@ecmwf.int.</b></span><span style="font-size:9.5pt;font-family:"Arial",sans-serif"><o:p></o:p></span></p>
<p class="MsoBodyText">Please refer to the ECMWF Privacy Statement. For details of how we will handle your personal data for this purpose, see: https://www.ecmwf.int/en/privacy.<o:p></o:p></p>
<p class="BodyText-nospaceafter"><em><span style="font-family:"Arial",sans-serif;font-style:normal"><o:p> </o:p></span></em></p>
<p class="BodyText-nospaceafter"><em><span style="font-family:"Arial",sans-serif;font-style:normal"><o:p> </o:p></span></em></p>
<p class="BodyText-nospaceafter"><em><span style="font-family:"Arial",sans-serif">At ECMWF, we consider an inclusive environment as key for our success. We are dedicated to ensuring a workplace that embraces diversity and provides equal opportunities for all,
without distinction as to race, gender, age, marital status, social status, disability, sexual orientation, religion, personality, ethnicity and culture. We value the benefits derived from a diverse workforce and are committed to having staff that reflect
the diversity of the countries that are part of our community, in an environment that nurtures equality and inclusion.</span></em><em><span style="font-family:"Arial",sans-serif;font-style:normal"><o:p></o:p></span></em></p>
<p class="MsoBodyText" style="margin-bottom:0cm;margin-bottom:.0001pt"><o:p> </o:p></p>
<p class="MsoBodyText">Staff are usually recruited from among nationals of the following Member States and Co‑operating States:
<o:p></o:p></p>
<p class="MsoBodyText">Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, , Finland, France, Hungary, Germany, Greece, Iceland, Ireland, Israel, Italy, Latvia, Lithuania, Luxembourg, Montenegro, Morocco, the Netherlands, Norway, North Macedonia,
Portugal, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey and the United Kingdom.<o:p></o:p></p>
<p class="MsoBodyText">Staff from other countries may be considered in exceptional cases.<o:p></o:p></p>
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<span style="font-size:9.5pt;font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt"><b><span style="font-family:"Trebuchet MS",sans-serif;color:#4D4D4D">Julie Palmer
</span></b><b><span style="font-size:7.5pt;font-family:"Tahoma",sans-serif;color:#AAAAAA"><br>
</span></b><b><span style="font-family:"Trebuchet MS",sans-serif;color:gray">Recruitment Officer
</span></b><b><span style="font-size:7.5pt;font-family:"Tahoma",sans-serif;color:gray"><br>
</span></b><b><span style="font-family:"Trebuchet MS",sans-serif;color:gray">ECMWF | HR Section
</span></b><b><span style="font-size:7.5pt;font-family:"Tahoma",sans-serif;color:gray"><br>
</span></b><b><span style="font-family:"Trebuchet MS",sans-serif;color:gray">e: </span>
</b><a href="mailto:julie.palmer@ecmwf.int"><span style="font-family:"Trebuchet MS",sans-serif">julie.palmer@ecmwf.int</span></a><b><span style="font-family:"Trebuchet MS",sans-serif;color:gray"> t: +44 1189 49 9161
</span></b><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif;color:black"><o:p></o:p></span></p>
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