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Hi Team, <br>
<br>
Stephen, nice presentation and good survey of the issues surrounding
support.<br>
I believe that a good solution is to hack askbot such that tags are
associated with people (sets of emails) and then when an issue is
posted notifications are set out to people based on the associated
tags. This won't preclude others from answering and interacting
with askbot to answer questions, and it provided directed
"assignment" of issues to whom can best answer.<br>
<br>
I believe this is the best balance of concerns.<br>
<br>
feedback?<br>
<br>
<div class="moz-cite-prefix">On 4/16/13 3:29 AM,
<a class="moz-txt-link-abbreviated" href="mailto:stephen.pascoe@stfc.ac.uk">stephen.pascoe@stfc.ac.uk</a> wrote:<br>
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<p class="MsoNormal">There is a GO-ESSP-TECH meeting scheduled
today at 8:00 PST. I apologise for not sending out a reminder
earlier. The main item for discussion will be user support
within ESGF. If you have time please review the questionnaire
circulated on the esgf-user mailing list yesterday and
attached here. Please note these are not the final results.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">- Overview of Survey and initial survey
responses<o:p></o:p></p>
<p class="MsoNormal">- Demo of potential tools<o:p></o:p></p>
<p class="MsoNormal"> - Existing CMIP5 HelpDesk<o:p></o:p></p>
<p class="MsoNormal"> - <a class="moz-txt-link-freetext" href="http://esgf.askbot.com">http://esgf.askbot.com</a><o:p></o:p></p>
<p class="MsoNormal"> - <a class="moz-txt-link-freetext" href="http://www.accord5.com/trellis">http://www.accord5.com/trellis</a><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Teleconference line details are:<o:p></o:p></p>
<p class="MsoNormal">(925) 424-8105 access code 305757#<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">The WebCast connection details are:<o:p></o:p></p>
<p class="MsoNormal">URL: <a class="moz-txt-link-freetext" href="http://powwownow.yuuguu.com">http://powwownow.yuuguu.com</a><o:p></o:p></p>
<p class="MsoNormal">PIN: 613397<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span
style="font-size:10.5pt;font-family:Consolas">---<o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size:10.5pt;font-family:Consolas">Stephen
Pascoe +44 (0)1235 445980<o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size:10.5pt;font-family:Consolas">Centre of
Environmental Data Archival<o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size:10.5pt;font-family:Consolas">STFC
Rutherford Appleton Laboratory, Harwell Oxford, Didcot OX11
0QX, UK<o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
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<p>-- <br>
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<pre wrap="">_______________________________________________
GO-ESSP-TECH mailing list
<a class="moz-txt-link-abbreviated" href="mailto:GO-ESSP-TECH@ucar.edu">GO-ESSP-TECH@ucar.edu</a>
<a class="moz-txt-link-freetext" href="http://mailman.ucar.edu/mailman/listinfo/go-essp-tech">http://mailman.ucar.edu/mailman/listinfo/go-essp-tech</a>
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<br>
<pre class="moz-signature" cols="72">--
Senior Computer Scientist / Mathematics Programmer
Gavin M. Bell
Lawrence Livermore National Labs
--
"Never mistake a clear view for a short distance."
-Paul Saffo
(GPG Key - <a class="moz-txt-link-freetext" href="http://rainbow.llnl.gov/dist/keys/gavin.asc">http://rainbow.llnl.gov/dist/keys/gavin.asc</a>)
A796 CE39 9C31 68A4 52A7 1F6B 66B7 B250 21D5 6D3E
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