<html><head><base href="x-msg://16/"></head><body style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; ">Hi Steve,<div><span class="Apple-tab-span" style="white-space:pre"> </span>regarding the red lines... It would be good if we could make sure that all openids are trusted throughout the federation. For example, last time I checked the JPL openid was not trusted at PCMDI, and the PCMDI gateway still had the problem with Safari...</div><div>Gavin has been working on a new ESGF truststore that contains the commercial CAs, + the pcmdi6 CA as signing entity for all nodes - maybe we can try to switch to that (meaning that no node will self-sign its cert, but have it signed by pcmdi6) ?</div><div><br></div><div>thanks, Luca</div><div><br><div><div>On Sep 16, 2011, at 8:29 AM, <<a href="mailto:stephen.pascoe@stfc.ac.uk">stephen.pascoe@stfc.ac.uk</a>> wrote:</div><br class="Apple-interchange-newline"><blockquote type="cite"><span class="Apple-style-span" style="border-collapse: separate; font-family: Helvetica; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; font-size: medium; "><div lang="EN-GB" link="blue" vlink="purple"><div class="WordSection1" style="page: WordSection1; "><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 11pt; font-family: Calibri, sans-serif; ">Hi all,<o:p></o:p></div><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 11pt; font-family: Calibri, sans-serif; "><o:p> </o:p></div><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 11pt; font-family: Calibri, sans-serif; ">Traffic on the CMIP5 HelpDesk has increased significantly in the last 2 weeks. Attached is a summary of queries created and closed since April. There are number of points below that would help keeping it working.<o:p></o:p></div><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 11pt; font-family: Calibri, sans-serif; "><o:p> </o:p></div><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 11pt; font-family: Calibri, sans-serif; ">We are running at 3-4 new queries a day (weekdays). If you include user responses this is a lot of traffic. I am yet to find time to train another member of BADC to triage these queries so I need Gateway administrator's help in keeping up. If one person at BADC, PCMDI, DKRZ and NCAR spent 10 mins each day scanning the list of new requests, allocating them to assignees and writing the initial response to the user we would keep up.<o:p></o:p></div><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 11pt; font-family: Calibri, sans-serif; "><o:p> </o:p></div><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 11pt; font-family: Calibri, sans-serif; ">Queries aren't getting closed -- this doesn't necessarily mean the user's problem wasn't solved. In most cases the trail has just gone cold and there has been no time to review and close queries. Please close queries that you think have been answered satisfactorily. They will be reopened automatically if the user replies.<o:p></o:p></div><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 11pt; font-family: Calibri, sans-serif; "><o:p> </o:p></div><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 11pt; font-family: Calibri, sans-serif; ">About half the queries are coming directly to<span class="Apple-converted-space"> </span><a href="mailto:cmip5-helpdesk@stfc.ac.uk" style="color: blue; text-decoration: underline; ">cmip5-helpdesk@stfc.ac.uk</a><span class="Apple-converted-space"> </span>and half via esg-support. Can PCMDI, NERSC and ORNL please change their contact-us page to suggest emailing the helpdesk directly. Redirecting users from esg-support takes extra effort and is confusing.<o:p></o:p></div><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 11pt; font-family: Calibri, sans-serif; "><o:p> </o:p></div><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 11pt; font-family: Calibri, sans-serif; ">Far too many queries are from people using multiple OpenIDs, one of which isn't a member of CMIP5 Research. I have beefed-up the message on the BADC login page to make very clear users should use only one OpenID. Please could other gateways do the same. It says in red bold<o:p></o:p></div><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 11pt; font-family: Calibri, sans-serif; "><o:p> </o:p></div><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 36pt; font-size: 11pt; font-family: Calibri, sans-serif; "> <span class="Apple-converted-space"> </span><span class="apple-style-span"><b><span style="font-size: 9pt; font-family: Verdana, sans-serif; color: red; background-image: initial; background-attachment: initial; background-origin: initial; background-clip: initial; background-color: white; background-position: initial initial; background-repeat: initial initial; ">Please Use one OpenID to login to all ESGF Gateways. If you already have an OpenID at another Gateway there is no need to create a new one for this portal. Using multiple OpenIDs can cause system inconsistencies.<o:p></o:p></span></b></span></div><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 11pt; font-family: Calibri, sans-serif; "><span class="apple-style-span"><b><span style="font-size: 9pt; font-family: Verdana, sans-serif; color: red; background-image: initial; background-attachment: initial; background-origin: initial; background-clip: initial; background-color: white; background-position: initial initial; background-repeat: initial initial; "><o:p> </o:p></span></b></span></div><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 11pt; font-family: Calibri, sans-serif; "><o:p> </o:p></div><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 11pt; font-family: Calibri, sans-serif; ">As always further suggestions on how to best manage user queries are welcome. The footprints system is working well for certain types of queries but we need to answer simple questions quicker.<o:p></o:p></div><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 11pt; font-family: Calibri, sans-serif; "><o:p> </o:p></div><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 11pt; font-family: Calibri, sans-serif; ">Thanks,<o:p></o:p></div><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 11pt; font-family: Calibri, sans-serif; ">Stephen.<o:p></o:p></div><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 11pt; font-family: Calibri, sans-serif; "><o:p> </o:p></div><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 11pt; font-family: Calibri, sans-serif; "><o:p> </o:p></div><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 11pt; font-family: Calibri, sans-serif; "><span style="font-size: 10.5pt; font-family: Consolas; ">---<o:p></o:p></span></div><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 11pt; font-family: Calibri, sans-serif; "><span style="font-size: 10.5pt; font-family: Consolas; ">Stephen Pascoe +44 (0)1235 445980<o:p></o:p></span></div><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 11pt; font-family: Calibri, sans-serif; "><span style="font-size: 10.5pt; font-family: Consolas; ">Centre of Environmental Data Archival<o:p></o:p></span></div><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 11pt; font-family: Calibri, sans-serif; "><span style="font-size: 10.5pt; font-family: Consolas; ">STFC Rutherford Appleton Laboratory, Harwell Oxford, Didcot OX11 0QX, UK<o:p></o:p></span></div><div style="margin-top: 0cm; margin-right: 0cm; margin-bottom: 0.0001pt; margin-left: 0cm; font-size: 11pt; font-family: Calibri, sans-serif; "><o:p> </o:p></div></div><br><p>--<span class="Apple-converted-space"> </span><br>Scanned by iCritical.</p><br><span><fig1.png></span>_______________________________________________<br>GO-ESSP-TECH mailing list<br><a href="mailto:GO-ESSP-TECH@ucar.edu" style="color: blue; text-decoration: underline; ">GO-ESSP-TECH@ucar.edu</a><br><a href="http://mailman.ucar.edu/mailman/listinfo/go-essp-tech" style="color: blue; text-decoration: underline; ">http://mailman.ucar.edu/mailman/listinfo/go-essp-tech</a><br></div></span></blockquote></div><br></div></body></html>