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Hi,<br>
<br>
I agree with Martin. We could even add the email in plain text in
with the legend: <br>
"If the link doesn't work please email <a class="moz-txt-link-abbreviated" href="mailto:cmip5-helpdesk@stfc.ac.uk">cmip5-helpdesk@stfc.ac.uk</a>
with the following information ..."<br>
<br>
Or something like that. I think this should suffice for our
purposes.<br>
<br>
We already have manually updated the contactus page, so I see no
problem in hard coding the gateway name there. There's certainly a
variable with the name of the gateway available, but let's leave the
gateway people prepare that when improving the template.<br>
<br>
My 2c anyways,<br>
estani<br>
<br>
Am 18.08.2011 11:04, schrieb <a class="moz-txt-link-abbreviated" href="mailto:martin.juckes@stfc.ac.uk:">martin.juckes@stfc.ac.uk:</a>
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<p class="MsoNormal"><span style="color:#1F497D">I don’t see any
reason for not putting the pre-fill options in (the warning
given by IE is triggered by the mailto:... Syntax, it has
nothing to do with the pre-filling of content). If it works
for IE and firefox that will cover most of our users and
make operation of the helpdesk much easier,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Cheers,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Martin<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<div style="border:none;border-left:solid blue 1.5pt;padding:0cm
0cm 0cm 4.0pt">
<div>
<div style="border:none;border-top:solid #B5C4DF
1.0pt;padding:3.0pt 0cm 0cm 0cm">
<p class="MsoNormal"><b><span
style="font-size:10.0pt;font-family:"Tahoma","sans-serif";color:windowtext"
lang="EN-US">From:</span></b><span
style="font-size:10.0pt;font-family:"Tahoma","sans-serif";color:windowtext"
lang="EN-US"> Pascoe, Stephen (STFC,RAL,RALSP)
<br>
<b>Sent:</b> 18 August 2011 09:49<br>
<b>To:</b> Juckes, Martin (STFC,RAL,RALSP);
'Estanislao Gonzalez'; <a class="moz-txt-link-abbreviated" href="mailto:don@ucar.edu">don@ucar.edu</a>; <a class="moz-txt-link-abbreviated" href="mailto:taylor13@llnl.gov">taylor13@llnl.gov</a><br>
<b>Cc:</b> <a class="moz-txt-link-abbreviated" href="mailto:go-essp-tech@ucar.edu">go-essp-tech@ucar.edu</a>;
<a class="moz-txt-link-abbreviated" href="mailto:esg-gateway-dev@earthsystemgrid.org">esg-gateway-dev@earthsystemgrid.org</a>;
<a class="moz-txt-link-abbreviated" href="mailto:esg-node-dev@lists.llnl.gov">esg-node-dev@lists.llnl.gov</a><br>
<b>Subject:</b> RE: [Go-essp-tech] [esg-node-dev] Re:
A CMIP5 FAQ Application<o:p></o:p></span></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="color:#1F497D">Agreed,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">When I click
on the email links in your example HTML using Chrome on my
Linux desktop Thunderbird pops up *<b>without</b>* the
Sender field complete. It works with Firefox on Linux.
On Windows Chrome works but on IE I get the warning "A
website wants to open web content using this program on
your computer: Microsoft Office Outlook". When I click
"Allow" it works.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">So
auto-filling an email is an interim solution but won't
work for all users -- we need to keep the manual
instructions too. I'd like to give the JSP experts a
chance to help me on GTWY-2666 before I recommend a new
update to contact-us.jsp.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Stephen.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<div>
<p class="MsoNormal"><span
style="font-size:10.5pt;font-family:Consolas;color:#1F497D">---<o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size:10.5pt;font-family:Consolas;color:#1F497D">Stephen
Pascoe +44 (0)1235 445980<o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size:10.5pt;font-family:Consolas;color:#1F497D">Centre
of Environmental Data Archival<o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size:10.5pt;font-family:Consolas;color:#1F497D">STFC
Rutherford Appleton Laboratory, Harwell Oxford, Didcot
OX11 0QX, UK<o:p></o:p></span></p>
</div>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<div>
<div style="border:none;border-top:solid #B5C4DF
1.0pt;padding:3.0pt 0cm 0cm 0cm">
<p class="MsoNormal"><b><span
style="font-size:10.0pt;font-family:"Tahoma","sans-serif";color:windowtext"
lang="EN-US">From:</span></b><span
style="font-size:10.0pt;font-family:"Tahoma","sans-serif";color:windowtext"
lang="EN-US"> Juckes, Martin (STFC,RAL,RALSP)
<br>
<b>Sent:</b> 18 August 2011 09:38<br>
<b>To:</b> Pascoe, Stephen (STFC,RAL,RALSP);
'Estanislao Gonzalez'; <a class="moz-txt-link-abbreviated" href="mailto:don@ucar.edu">don@ucar.edu</a>; <a class="moz-txt-link-abbreviated" href="mailto:taylor13@llnl.gov">taylor13@llnl.gov</a><br>
<b>Cc:</b> <a class="moz-txt-link-abbreviated" href="mailto:go-essp-tech@ucar.edu">go-essp-tech@ucar.edu</a>;
<a class="moz-txt-link-abbreviated" href="mailto:esg-gateway-dev@earthsystemgrid.org">esg-gateway-dev@earthsystemgrid.org</a>;
<a class="moz-txt-link-abbreviated" href="mailto:esg-node-dev@lists.llnl.gov">esg-node-dev@lists.llnl.gov</a><br>
<b>Subject:</b> RE: [Go-essp-tech] [esg-node-dev] Re:
A CMIP5 FAQ Application<o:p></o:p></span></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="color:#1F497D">I think
putting the gateway name in by hand is a reasonable
solution at this stage. When we get a web form in the
gateway it should be possible to go further and add not
only the user’s email address but also the URL of the page
they came from to give further clues about the problem,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Cheers,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Martin <o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<div style="border:none;border-left:solid blue
1.5pt;padding:0cm 0cm 0cm 4.0pt">
<div>
<div style="border:none;border-top:solid #B5C4DF
1.0pt;padding:3.0pt 0cm 0cm 0cm">
<p class="MsoNormal"><b><span
style="font-size:10.0pt;font-family:"Tahoma","sans-serif";color:windowtext"
lang="EN-US">From:</span></b><span
style="font-size:10.0pt;font-family:"Tahoma","sans-serif";color:windowtext"
lang="EN-US"> Pascoe, Stephen (STFC,RAL,RALSP)
<br>
<b>Sent:</b> 18 August 2011 09:34<br>
<b>To:</b> Juckes, Martin (STFC,RAL,RALSP);
'Estanislao Gonzalez'; <a class="moz-txt-link-abbreviated" href="mailto:don@ucar.edu">don@ucar.edu</a>;
<a class="moz-txt-link-abbreviated" href="mailto:taylor13@llnl.gov">taylor13@llnl.gov</a><br>
<b>Cc:</b> <a class="moz-txt-link-abbreviated" href="mailto:go-essp-tech@ucar.edu">go-essp-tech@ucar.edu</a>;
<a class="moz-txt-link-abbreviated" href="mailto:esg-gateway-dev@earthsystemgrid.org">esg-gateway-dev@earthsystemgrid.org</a>;
<a class="moz-txt-link-abbreviated" href="mailto:esg-node-dev@lists.llnl.gov">esg-node-dev@lists.llnl.gov</a><br>
<b>Subject:</b> RE: [Go-essp-tech] [esg-node-dev]
Re: A CMIP5 FAQ Application<o:p></o:p></span></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="color:#1F497D">Yes, the
mail works, although I read that it can be flaky for
some browsers/mail-clients. However, injecting the
gateway name and openid isn't working the way I would
expect. We can put each Gateway name in the JSP source
by hand if need be.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<div>
<p class="MsoNormal"><span
style="font-size:10.5pt;font-family:Consolas;color:#1F497D">---<o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size:10.5pt;font-family:Consolas;color:#1F497D">Stephen
Pascoe +44 (0)1235 445980<o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size:10.5pt;font-family:Consolas;color:#1F497D">Centre
of Environmental Data Archival<o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size:10.5pt;font-family:Consolas;color:#1F497D">STFC
Rutherford Appleton Laboratory, Harwell Oxford, Didcot
OX11 0QX, UK<o:p></o:p></span></p>
</div>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<div>
<div style="border:none;border-top:solid #B5C4DF
1.0pt;padding:3.0pt 0cm 0cm 0cm">
<p class="MsoNormal"><b><span
style="font-size:10.0pt;font-family:"Tahoma","sans-serif";color:windowtext"
lang="EN-US">From:</span></b><span
style="font-size:10.0pt;font-family:"Tahoma","sans-serif";color:windowtext"
lang="EN-US"> Juckes, Martin (STFC,RAL,RALSP)
<br>
<b>Sent:</b> 18 August 2011 09:29<br>
<b>To:</b> Pascoe, Stephen (STFC,RAL,RALSP);
'Estanislao Gonzalez'; <a class="moz-txt-link-abbreviated" href="mailto:don@ucar.edu">don@ucar.edu</a>;
<a class="moz-txt-link-abbreviated" href="mailto:taylor13@llnl.gov">taylor13@llnl.gov</a><br>
<b>Cc:</b> <a class="moz-txt-link-abbreviated" href="mailto:go-essp-tech@ucar.edu">go-essp-tech@ucar.edu</a>;
<a class="moz-txt-link-abbreviated" href="mailto:esg-gateway-dev@earthsystemgrid.org">esg-gateway-dev@earthsystemgrid.org</a>;
<a class="moz-txt-link-abbreviated" href="mailto:esg-node-dev@lists.llnl.gov">esg-node-dev@lists.llnl.gov</a><br>
<b>Subject:</b> RE: [Go-essp-tech] [esg-node-dev]
Re: A CMIP5 FAQ Application<o:p></o:p></span></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="color:#1F497D">I tried it
on <a moz-do-not-send="true"
href="http://home.badc.rl.ac.uk/mjuckes/t1.html">home.badc.rl.ac.uk/mjuckes/t1.html</a>
, it appears to work there,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Cheers,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Martin <o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<div style="border:none;border-left:solid blue
1.5pt;padding:0cm 0cm 0cm 4.0pt">
<div>
<div style="border:none;border-top:solid #B5C4DF
1.0pt;padding:3.0pt 0cm 0cm 0cm">
<p class="MsoNormal"><b><span
style="font-size:10.0pt;font-family:"Tahoma","sans-serif";color:windowtext"
lang="EN-US">From:</span></b><span
style="font-size:10.0pt;font-family:"Tahoma","sans-serif";color:windowtext"
lang="EN-US"> Pascoe, Stephen (STFC,RAL,RALSP)
<br>
<b>Sent:</b> 18 August 2011 09:24<br>
<b>To:</b> Juckes, Martin (STFC,RAL,RALSP);
'Estanislao Gonzalez'; <a class="moz-txt-link-abbreviated" href="mailto:don@ucar.edu">don@ucar.edu</a>;
<a class="moz-txt-link-abbreviated" href="mailto:taylor13@llnl.gov">taylor13@llnl.gov</a><br>
<b>Cc:</b> <a class="moz-txt-link-abbreviated" href="mailto:go-essp-tech@ucar.edu">go-essp-tech@ucar.edu</a>;
<a class="moz-txt-link-abbreviated" href="mailto:esg-gateway-dev@earthsystemgrid.org">esg-gateway-dev@earthsystemgrid.org</a>;
<a class="moz-txt-link-abbreviated" href="mailto:esg-node-dev@lists.llnl.gov">esg-node-dev@lists.llnl.gov</a><br>
<b>Subject:</b> RE: [Go-essp-tech] [esg-node-dev]
Re: A CMIP5 FAQ Application<o:p></o:p></span></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="color:#1F497D">Hi
Martin,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">I tried
this on our test gateway and couldn't get it to work.
However, I may have been doing something wrong. I'll
continue the technical discussion on Jira issue
GTWY-2666
(<a class="moz-txt-link-freetext" href="https://vets.development.ucar.edu/jira/browse/GTWY-2666">https://vets.development.ucar.edu/jira/browse/GTWY-2666</a>)
and see whether we can work it out.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">S.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<div>
<p class="MsoNormal"><span
style="font-size:10.5pt;font-family:Consolas;color:#1F497D">---<o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size:10.5pt;font-family:Consolas;color:#1F497D">Stephen
Pascoe +44 (0)1235 445980<o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size:10.5pt;font-family:Consolas;color:#1F497D">Centre
of Environmental Data Archival<o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size:10.5pt;font-family:Consolas;color:#1F497D">STFC
Rutherford Appleton Laboratory, Harwell Oxford,
Didcot OX11 0QX, UK<o:p></o:p></span></p>
</div>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<div>
<div style="border:none;border-top:solid #B5C4DF
1.0pt;padding:3.0pt 0cm 0cm 0cm">
<p class="MsoNormal"><b><span
style="font-size:10.0pt;font-family:"Tahoma","sans-serif";color:windowtext"
lang="EN-US">From:</span></b><span
style="font-size:10.0pt;font-family:"Tahoma","sans-serif";color:windowtext"
lang="EN-US"> Juckes, Martin (STFC,RAL,RALSP)
<br>
<b>Sent:</b> 18 August 2011 08:55<br>
<b>To:</b> Pascoe, Stephen (STFC,RAL,RALSP);
'Estanislao Gonzalez'; <a class="moz-txt-link-abbreviated" href="mailto:don@ucar.edu">don@ucar.edu</a>;
<a class="moz-txt-link-abbreviated" href="mailto:taylor13@llnl.gov">taylor13@llnl.gov</a><br>
<b>Cc:</b> <a class="moz-txt-link-abbreviated" href="mailto:go-essp-tech@ucar.edu">go-essp-tech@ucar.edu</a>;
<a class="moz-txt-link-abbreviated" href="mailto:esg-gateway-dev@earthsystemgrid.org">esg-gateway-dev@earthsystemgrid.org</a>;
<a class="moz-txt-link-abbreviated" href="mailto:esg-node-dev@lists.llnl.gov">esg-node-dev@lists.llnl.gov</a><br>
<b>Subject:</b> RE: [Go-essp-tech] [esg-node-dev]
Re: A CMIP5 FAQ Application<o:p></o:p></span></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="color:#1F497D">Perhaps
you could use: E.g. href=”mailto:</span>
<span style="color:#1F497D"><a class="moz-txt-link-abbreviated" href="mailto:cmip5-helpdesk@stfc.ac.uk?subject=CMIP5">cmip5-helpdesk@stfc.ac.uk?subject=CMIP5</a>
query:&body=Problems on ..... gateway” in the
cmip5-helpdesk link (substituting the URL of the
gateway) – this will identify the gateway the user is
using , which will be a great help,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Cheers,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Martin<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<div style="border:none;border-left:solid blue
1.5pt;padding:0cm 0cm 0cm 4.0pt">
<div>
<div style="border:none;border-top:solid #B5C4DF
1.0pt;padding:3.0pt 0cm 0cm 0cm">
<p class="MsoNormal"><b><span
style="font-size:10.0pt;font-family:"Tahoma","sans-serif";color:windowtext"
lang="EN-US">From:</span></b><span
style="font-size:10.0pt;font-family:"Tahoma","sans-serif";color:windowtext"
lang="EN-US"> Pascoe, Stephen (STFC,RAL,RALSP)
<br>
<b>Sent:</b> 17 August 2011 17:19<br>
<b>To:</b> Juckes, Martin (STFC,RAL,RALSP);
'Estanislao Gonzalez'; <a class="moz-txt-link-abbreviated" href="mailto:don@ucar.edu">don@ucar.edu</a>;
<a class="moz-txt-link-abbreviated" href="mailto:taylor13@llnl.gov">taylor13@llnl.gov</a><br>
<b>Cc:</b> <a class="moz-txt-link-abbreviated" href="mailto:go-essp-tech@ucar.edu">go-essp-tech@ucar.edu</a>;
<a class="moz-txt-link-abbreviated" href="mailto:esg-gateway-dev@earthsystemgrid.org">esg-gateway-dev@earthsystemgrid.org</a>;
<a class="moz-txt-link-abbreviated" href="mailto:esg-node-dev@lists.llnl.gov">esg-node-dev@lists.llnl.gov</a><br>
<b>Subject:</b> RE: [Go-essp-tech]
[esg-node-dev] Re: A CMIP5 FAQ Application<o:p></o:p></span></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="color:#1F497D">I have
been evaluating how to moving forward as quickly as
possible on this. In my view creating a web-form in
the gateways will take resources from NCAR code
emailing the form content to cmip5-helpdesk. It
will require server-side code so is likely to be
part of NCAR's Gateway release schedule.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">In the
mean time we need to get to a stage where users
directly email cmip5-helpdesk and provide a few
vital pieces of information as quickly as possible.
Therefore I suggest patching the "contactus.jsp"
file in operational gateways so that they show
something like what is live at
<a class="moz-txt-link-freetext" href="http://cmip-gw.badc.rl.ac.uk/contactus/contact-us.htm">http://cmip-gw.badc.rl.ac.uk/contactus/contact-us.htm</a><o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">I have
attached a patch file for Gateway Administrators.
Just implementing this alone will greatly reduce the
time taken processing CMIP5-helpdesk.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Thanks,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Stephen<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<div>
<p class="MsoNormal"><span
style="font-size:10.5pt;font-family:Consolas;color:#1F497D">---<o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size:10.5pt;font-family:Consolas;color:#1F497D">Stephen
Pascoe +44 (0)1235 445980<o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size:10.5pt;font-family:Consolas;color:#1F497D">Centre
of Environmental Data Archival<o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size:10.5pt;font-family:Consolas;color:#1F497D">STFC
Rutherford Appleton Laboratory, Harwell Oxford,
Didcot OX11 0QX, UK<o:p></o:p></span></p>
</div>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<div>
<div style="border:none;border-top:solid #B5C4DF
1.0pt;padding:3.0pt 0cm 0cm 0cm">
<p class="MsoNormal"><b><span
style="font-size:10.0pt;font-family:"Tahoma","sans-serif";color:windowtext"
lang="EN-US">From:</span></b><span
style="font-size:10.0pt;font-family:"Tahoma","sans-serif";color:windowtext"
lang="EN-US"> Juckes, Martin (STFC,RAL,RALSP)
<br>
<b>Sent:</b> 17 August 2011 16:56<br>
<b>To:</b> 'Estanislao Gonzalez'; Pascoe,
Stephen (STFC,RAL,RALSP); <a class="moz-txt-link-abbreviated" href="mailto:don@ucar.edu">don@ucar.edu</a>;
<a class="moz-txt-link-abbreviated" href="mailto:taylor13@llnl.gov">taylor13@llnl.gov</a><br>
<b>Cc:</b> <a class="moz-txt-link-abbreviated" href="mailto:go-essp-tech@ucar.edu">go-essp-tech@ucar.edu</a>;
<a class="moz-txt-link-abbreviated" href="mailto:esg-gateway-dev@earthsystemgrid.org">esg-gateway-dev@earthsystemgrid.org</a>;
<a class="moz-txt-link-abbreviated" href="mailto:esg-node-dev@lists.llnl.gov">esg-node-dev@lists.llnl.gov</a><br>
<b>Subject:</b> RE: [Go-essp-tech]
[esg-node-dev] Re: A CMIP5 FAQ Application<o:p></o:p></span></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="color:#1F497D">Hi
Estani, Stephen, Don, Karl,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Relevant
views, but I’m afraid I’m not convinced by the need
for or usefulness of an open system.
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Our
CMIP5 footprints site shows 7 queries waiting for a
response, which is not bad. I understand from
Stephen that there may be a back-log of getting
queries into the system and we clearly need to
improve that part of the process. We need to use the
human resources we have more effectively, and using
the query management to distribute responsibility
for answering queries is part of that.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">One
thing that will greatly help is ensuring that we
know where users are coming from when they submit a
queries referring to “your web site” – the only way
we can do this is with a form which automatically
includes the gateway in use and the URL of the
referring page (i.e. the page from which the users
accessed the query submission form). This should be
a fairly minor piece of work. The form should submit
queries straight into the query tracking system.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">The
advantage of footprints over stackoverflow is that
we have it configured to track queries and ensure
that all queries are promptly answered. It can also
provide a FAQ site (see
<a moz-do-not-send="true"
href="https://footprints.badc.rl.ac.uk/cmip5_FAQ.html">https://footprints.badc.rl.ac.uk/cmip5_FAQ.html</a>
), with a nice facility to copy FAQ into responses
to users and create FAQ solutions from responses to
users. The system also allows you to specify
templates and standard explanatory texts to save
repeatedly creating background information for
common topics.
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">We need
to turn this into an operational system – and that
requires an agreement on how to staff the system. I
think we should be putting all queries directly into
the footprints system by providing users with the <a
moz-do-not-send="true"
href="mailto:cmip5-helpdesk@stfc.ac.uk">cmip5-helpdesk@stfc.ac.uk</a>
address and then improve on this by providing a form
for them to submit queries with.
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Karl,
Don: if we do this, will you be able to allocate
staff to work through a suitable portion of the
queries? I imagine we will have to provide some more
guidance on how to use the system to make this work
smoothly. <o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Cheers,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Martin<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<div style="border:none;border-left:solid blue
1.5pt;padding:0cm 0cm 0cm 4.0pt">
<div>
<div style="border:none;border-top:solid #B5C4DF
1.0pt;padding:3.0pt 0cm 0cm 0cm">
<p class="MsoNormal"><b><span
style="font-size:10.0pt;font-family:"Tahoma","sans-serif";color:windowtext"
lang="EN-US">From:</span></b><span
style="font-size:10.0pt;font-family:"Tahoma","sans-serif";color:windowtext"
lang="EN-US"> Estanislao Gonzalez
[<a class="moz-txt-link-freetext" href="mailto:gonzalez@dkrz.de">mailto:gonzalez@dkrz.de</a>]
<br>
<b>Sent:</b> 16 August 2011 12:44<br>
<b>To:</b> Pascoe, Stephen (STFC,RAL,RALSP)<br>
<b>Cc:</b> Juckes, Martin (STFC,RAL,RALSP);
<a class="moz-txt-link-abbreviated" href="mailto:don@ucar.edu">don@ucar.edu</a>; <a class="moz-txt-link-abbreviated" href="mailto:taylor13@llnl.gov">taylor13@llnl.gov</a>;
<a class="moz-txt-link-abbreviated" href="mailto:go-essp-tech@ucar.edu">go-essp-tech@ucar.edu</a>;
<a class="moz-txt-link-abbreviated" href="mailto:esg-gateway-dev@earthsystemgrid.org">esg-gateway-dev@earthsystemgrid.org</a>;
<a class="moz-txt-link-abbreviated" href="mailto:esg-node-dev@lists.llnl.gov">esg-node-dev@lists.llnl.gov</a><br>
<b>Subject:</b> Re: [Go-essp-tech]
[esg-node-dev] Re: A CMIP5 FAQ Application<o:p></o:p></span></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Hi,<br>
<br>
It's probably not relevant to cast my vote here, but
I completely agree with Stephen.<br>
<br>
To put it short, I just can't do much more than what
I'm doing now, and that's far from what's required.
I'm pretty sure that's the case for all of you too.
So we are suffering from human resources shortage,
and the help desk will be suffering the most.
<br>
I think the open FAQ system is a valid try, we can
always shut it down if it proves to cause more pain
that what's solving. But the truth is, we are
lagging behind in terms of usage, especially in user
help, and we just don't have the required men power
to catch up. <br>
Either we count on some tools and people (even the
users) to help us along, or we start thinking in a
Plan B ASAP. This won't get solved by itself, and we
are just barely starting.<br>
<br>
My 2c anyways,<br>
Estani<br>
<br>
Am 16.08.2011 11:43, schrieb <a
moz-do-not-send="true"
href="mailto:stephen.pascoe@stfc.ac.uk:">stephen.pascoe@stfc.ac.uk:</a>
<o:p></o:p></p>
<p class="MsoNormal"><span style="color:#1F497D">Hi
Martin,</span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:#1F497D">>
The problem with tagging users or labelling their
contributions as spam is that you may get letters
from their lawyers, so I would start out with a
</span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:#1F497D">>
system we know how to control – there will be
enough chaos if we just open it to contributions
from the 40 or so groups who are running
</span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:#1F497D">>
models or data nodes. </span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:#1F497D">My
fear is that the alternative to not having a
system like this is that communication within the
CMIP5 science and data management community will
remain poor. I understand where you are coming
from, because I occasionally follow the
climate-debate blogosphere, but I think we should
run with this system and see where it works for us
where it doesn't. I think we have no hope of
designing a system up-front that does the job
nearly as well.</span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:#1F497D">I
believe the application has the power to control
what content is placed on it. At the moment it's
configured to be very open but cmip5-help can give
permissions to users based on their reputation
score. For instance your post is moderated if
your score is below a certain value. Similarly we
can set the reputation required to
answer/comment/vote/flag/etc. Once a question is
accepted it can be flagged as "misleading",
"not-relevant", "inappropriate" or anything you
want to configure. Questions can be closed as
"Duplicate", "off-topic", "too subjective and
argumentative", "outdated". Anything that we need
that it can't do could be developed (we have the
code) but we won't know we need it until we have
used it for a while.</span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:#1F497D">>
We want to have some system for keeping the
content up to date -- perhaps this could be done
by tagging answers which are specific to a
</span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:#1F497D">>
current software version with that version (e.g.
“Gateway 1.2.x”) and then reviewing them as older
versions are, hopefully, eliminated from the
</span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:#1F497D">>
operational federation,</span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:#1F497D">In
the end this tool would be *<b>part of</b>* our
procedures for communication and issue tracking.
Someone would have to make sure answers are
accurately tagged (maybe with software versions)
and answered if relevant. Closing questions that
are out of date, flagging them, etc. etc.</span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:#1F497D">Stephen.</span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:#1F497D"> </span><o:p></o:p></p>
<div>
<p class="MsoNormal"><span
style="font-size:10.5pt;font-family:Consolas;color:#1F497D">---</span><o:p></o:p></p>
<p class="MsoNormal"><span
style="font-size:10.5pt;font-family:Consolas;color:#1F497D">Stephen
Pascoe +44 (0)1235 445980</span><o:p></o:p></p>
<p class="MsoNormal"><span
style="font-size:10.5pt;font-family:Consolas;color:#1F497D">Centre
of Environmental Data Archival</span><o:p></o:p></p>
<p class="MsoNormal"><span
style="font-size:10.5pt;font-family:Consolas;color:#1F497D">STFC
Rutherford Appleton Laboratory, Harwell Oxford,
Didcot OX11 0QX, UK</span><o:p></o:p></p>
</div>
<p class="MsoNormal"><span style="color:#1F497D"> </span><o:p></o:p></p>
<div>
<div style="border:none;border-top:solid #B5C4DF
1.0pt;padding:3.0pt 0cm 0cm 0cm">
<p class="MsoNormal"><b><span
style="font-size:10.0pt;font-family:"Tahoma","sans-serif""
lang="EN-US">From:</span></b><span
style="font-size:10.0pt;font-family:"Tahoma","sans-serif""
lang="EN-US"> Juckes, Martin (STFC,RAL,RALSP)
<br>
<b>Sent:</b> 16 August 2011 10:01<br>
<b>To:</b> Pascoe, Stephen (STFC,RAL,RALSP);
'Don Middleton'; Karl Taylor<br>
<b>Cc:</b> <a moz-do-not-send="true"
href="mailto:go-essp-tech@ucar.edu">go-essp-tech@ucar.edu</a>;
<a moz-do-not-send="true"
href="mailto:esg-gateway-dev@earthsystemgrid.org">
esg-gateway-dev@earthsystemgrid.org</a>; <a
moz-do-not-send="true"
href="mailto:esg-node-dev@lists.llnl.gov">
esg-node-dev@lists.llnl.gov</a><br>
<b>Subject:</b> RE: [Go-essp-tech]
[esg-node-dev] Re: A CMIP5 FAQ Application</span><o:p></o:p></p>
</div>
</div>
<p class="MsoNormal"> <o:p></o:p></p>
<p class="MsoNormal"><span style="color:#1F497D">Hi
Stephen,</span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:#1F497D">The
problem with tagging users or labelling their
contributions as spam is that you may get letters
from their lawyers, so I would start out with a
system we know how to control – there will be
enough chaos if we just open it to contributions
from the 40 or so groups who are running models or
data nodes.
</span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:#1F497D">We
want to have some system for keeping the content
up to date -- perhaps this could be done by
tagging answers which are specific to a current
software version with that version (e.g. “Gateway
1.2.x”) and then reviewing them as older versions
are, hopefully, eliminated from the operational
federation,</span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:#1F497D">Cheers,</span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:#1F497D">Martin</span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:#1F497D"> </span><o:p></o:p></p>
<div style="border:none;border-left:solid blue
1.5pt;padding:0cm 0cm 0cm 4.0pt">
<div>
<div style="border:none;border-top:solid #B5C4DF
1.0pt;padding:3.0pt 0cm 0cm 0cm">
<p class="MsoNormal"><b><span
style="font-size:10.0pt;font-family:"Tahoma","sans-serif""
lang="EN-US">From:</span></b><span
style="font-size:10.0pt;font-family:"Tahoma","sans-serif""
lang="EN-US"> Pascoe, Stephen
(STFC,RAL,RALSP)
<br>
<b>Sent:</b> 16 August 2011 09:49<br>
<b>To:</b> Juckes, Martin (STFC,RAL,RALSP);
'Don Middleton'; Karl Taylor<br>
<b>Cc:</b> <a moz-do-not-send="true"
href="mailto:go-essp-tech@ucar.edu">go-essp-tech@ucar.edu</a>;
<a moz-do-not-send="true"
href="mailto:esg-gateway-dev@earthsystemgrid.org">
esg-gateway-dev@earthsystemgrid.org</a>; <a
moz-do-not-send="true"
href="mailto:esg-node-dev@lists.llnl.gov">
esg-node-dev@lists.llnl.gov</a><br>
<b>Subject:</b> RE: [Go-essp-tech]
[esg-node-dev] Re: A CMIP5 FAQ Application</span><o:p></o:p></p>
</div>
</div>
<p class="MsoNormal"> <o:p></o:p></p>
<p class="MsoNormal"><span style="color:#1F497D">I'm
confident the software could be configured to
require a login to ask a question and we could
constrain logins to those with ESGF OpenIDs.
However I would put this in the category of
"premature optimisation". If we get spurious
questions we can tag them as "spam" down-vote
them or even delete them. Users can be given a
bad reputation score or you can even ban users.</span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:#1F497D">The
system is designed to be open and, to some
extent, chaotic. This encourages people to get
involved whilst allowing the community to assign
value to users, questions and answers.
Therefore there isn't a workflow as such like
you get in a bug tracker. If we want that we
should link questions to bug tracker tickets so
that closing a ticket triggers updating the
question. However, I believe too much process
could get in the way here.</span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:#1F497D">I'm
not thinking the questions I bootstrapped the
system with will be typical -- they are just
what was in my mind at the time.</span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:#1F497D">Stephen.</span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:#1F497D"> </span><o:p></o:p></p>
<div>
<p class="MsoNormal"><span
style="font-size:10.5pt;font-family:Consolas;color:#1F497D">---</span><o:p></o:p></p>
<p class="MsoNormal"><span
style="font-size:10.5pt;font-family:Consolas;color:#1F497D">Stephen
Pascoe +44 (0)1235 445980</span><o:p></o:p></p>
<p class="MsoNormal"><span
style="font-size:10.5pt;font-family:Consolas;color:#1F497D">Centre
of Environmental Data Archival</span><o:p></o:p></p>
<p class="MsoNormal"><span
style="font-size:10.5pt;font-family:Consolas;color:#1F497D">STFC
Rutherford Appleton Laboratory, Harwell
Oxford, Didcot OX11 0QX, UK</span><o:p></o:p></p>
</div>
<p class="MsoNormal"><span style="color:#1F497D"> </span><o:p></o:p></p>
<div>
<div style="border:none;border-top:solid #B5C4DF
1.0pt;padding:3.0pt 0cm 0cm 0cm">
<p class="MsoNormal"><b><span
style="font-size:10.0pt;font-family:"Tahoma","sans-serif""
lang="EN-US">From:</span></b><span
style="font-size:10.0pt;font-family:"Tahoma","sans-serif""
lang="EN-US"> Juckes, Martin
(STFC,RAL,RALSP)
<br>
<b>Sent:</b> 16 August 2011 09:33<br>
<b>To:</b> 'Don Middleton'; Karl Taylor;
Pascoe, Stephen (STFC,RAL,RALSP)<br>
<b>Cc:</b> <a moz-do-not-send="true"
href="mailto:go-essp-tech@ucar.edu">go-essp-tech@ucar.edu</a>;
<a moz-do-not-send="true"
href="mailto:esg-gateway-dev@earthsystemgrid.org">
esg-gateway-dev@earthsystemgrid.org</a>; <a
moz-do-not-send="true"
href="mailto:esg-node-dev@lists.llnl.gov">
esg-node-dev@lists.llnl.gov</a><br>
<b>Subject:</b> RE: [Go-essp-tech]
[esg-node-dev] Re: A CMIP5 FAQ Application</span><o:p></o:p></p>
</div>
</div>
<p class="MsoNormal"> <o:p></o:p></p>
<p class="MsoNormal"><span style="color:#1F497D">Hello
All,</span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:#1F497D">On
the FAQ issue – I think we do need an FAQ system
that many people can contribute to, but I’d be
worried about using an open one. At the moment
we are dealing with a handful of developers, but
we will have thousands of people looking at the
data soon. One web sites work well in
co-operative communities, but I think we would
be flooded with superficial comments claiming to
show that the data is worthless. On the other
hand, as Stephen says, there is a clear need for
something of this kind to allow us to gather the
answers which we are all providing to users.</span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:#1F497D">As
Karl says, there is also a need to make the
system work better. I notice that some of the
answers in the mock-up Stephen has created refer
to known bugs which are being worked on – and
will presumably be fixed at some point. When we
have thousands of questions and answers
referring to known bugs, will there be a way of
systematically ensuring that answers are updated
when bugs are fixed?
</span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:#1F497D">Can
we use the “stackoverflow” system and configure
it so that only a restricted (but large) group
of people can contribute?</span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:#1F497D">Cheers,</span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:#1F497D">Martin</span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:#1F497D"> </span><o:p></o:p></p>
<div style="border:none;border-left:solid blue
1.5pt;padding:0cm 0cm 0cm 4.0pt">
<div>
<div style="border:none;border-top:solid #B5C4DF
1.0pt;padding:3.0pt 0cm 0cm 0cm">
<p class="MsoNormal"><b><span
style="font-size:10.0pt;font-family:"Tahoma","sans-serif""
lang="EN-US">From:</span></b><span
style="font-size:10.0pt;font-family:"Tahoma","sans-serif""
lang="EN-US">
<a moz-do-not-send="true"
href="mailto:go-essp-tech-bounces@ucar.edu">go-essp-tech-bounces@ucar.edu</a>
<a moz-do-not-send="true"
href="mailto:[mailto:go-essp-tech-bounces@ucar.edu]">
[mailto:go-essp-tech-bounces@ucar.edu]</a>
<b>On Behalf Of </b>Don Middleton<br>
<b>Sent:</b> 16 August 2011 00:27<br>
<b>To:</b> Karl Taylor<br>
<b>Cc:</b> <a moz-do-not-send="true"
href="mailto:go-essp-tech@ucar.edu">go-essp-tech@ucar.edu</a>;
<a moz-do-not-send="true"
href="mailto:esg-gateway-dev@earthsystemgrid.org">
esg-gateway-dev@earthsystemgrid.org</a>;
<a moz-do-not-send="true"
href="mailto:esg-node-dev@lists.llnl.gov">
esg-node-dev@lists.llnl.gov</a><br>
<b>Subject:</b> Re: [Go-essp-tech]
[esg-node-dev] Re: A CMIP5 FAQ Application</span><o:p></o:p></p>
</div>
</div>
<p class="MsoNormal"> <o:p></o:p></p>
<p class="MsoNormal">Hi again, Karl - catching up
on email pileup after a bit of vacation. First
of all, I really like what Stephen has put
together for collaboratively addressing user
problems, and think this could help us quite a
lot. I personally like using environments like
this when dealing with app software problems.<o:p></o:p></p>
<div>
<p class="MsoNormal"> <o:p></o:p></p>
</div>
<div>
<p class="MsoNormal">I think there's pretty good
agreement that #1 below is a primary problem
area. Getting consistent deployments is
expected to help some, so the sooner you can
upgrade to 1.3.1, the better. The attribute
service being down may have been another issue
here. Site configuration can be a problem as
well. The problem with users hitting something
that looked like dual registration interfaces
involved several issues. The work is pretty
much done on improving that a lot, and that's
in 1.3.2 which we'll post more on shortly.<o:p></o:p></p>
</div>
<div>
<p class="MsoNormal"> <o:p></o:p></p>
</div>
<div>
<p class="MsoNormal">Regarding #2, the community
SOLR-search preview and now the 2.0 alpha are
expected to solve many problems that have
plagued us for quite some time. The sooner
that folks can deploy that, the better for
testing and soon making things better for our
users.<o:p></o:p></p>
</div>
<div>
<p class="MsoNormal"> <o:p></o:p></p>
</div>
<div>
<p class="MsoNormal">cheers - don<o:p></o:p></p>
</div>
<div>
<p class="MsoNormal"> <o:p></o:p></p>
<div>
<div>
<p class="MsoNormal">On Aug 4, 2011, at
10:11 AM, Karl Taylor wrote:<o:p></o:p></p>
</div>
<p class="MsoNormal"
style="margin-bottom:12.0pt"> <o:p></o:p></p>
<div>
<p class="MsoNormal">Hi all,<br>
<br>
I agree with Stephen that our ability to
quickly respond to the increasing number
of requests seems likely to become
overwhelmed. My cursory impression is,
however, that the most common problems
reported will be difficult for the user
community to respond to; they seem to be
associated with flaws in ESG and/or
gateway hardware. Am I correct that most
frequent queries to the help desk are
related to:<br>
<br>
1. getting error messages, no response,
or incorrect notice that a user doesn't
have the proper permission to successfully
download data<br>
<br>
2. having problems finding data using the
search capability (because sometimes this
fails to return all datasets that it
should).<br>
<br>
I think NCAR is making progress on the
search problems (2 above), but I'm not
sure anyone understands whether there are
bugs or just confusion that's causing all
the problems listed in 1 above. Perhaps
along with thinking about alternatives to
the current help desk, immediate attention
needs to be paid to reducing the real
problems encountered by the user by
modifying the ESG software, possibly
modifying the ESG user interface, so users
won't be so easily confused.<br>
<br>
The first step might be to try to confirm
that 1 above is causing most of the
problems and to pin down exactly why the
problems are being encountered. I think
someone with a bit more complete technical
understanding of ESG should be able to
find the common issues that are being
raised and suggest ways they might be
addressed. <br>
<br>
Best regards,<br>
Karl<br>
<br>
<br>
On 8/4/11 7:55 AM, <a
moz-do-not-send="true"
href="mailto:stephen.pascoe@stfc.ac.uk">stephen.pascoe@stfc.ac.uk</a>
wrote:
<o:p></o:p></p>
<p class="MsoNormal">Hi everyone,<o:p></o:p></p>
<p class="MsoNormal"> <o:p></o:p></p>
<p class="MsoNormal">I am increasingly
convinced that the CMIP5 HelpDesk isn't
scaling to the number of queries we are
getting and definitely won't scale as
CMIP5 gets more use. This is partly our
fault at BADC for not managing to open up
the HelpDesk sufficiently to make it easy
for ESGF developers to contribute. This
will improve in the near future (honest!)
but I still think we need a more agile way
to communicate with CMIP5 users.<o:p></o:p></p>
<p class="MsoNormal"> <o:p></o:p></p>
<p class="MsoNormal">Therefore I want to
float an alternative solution. A
community-driven, interactive FAQ in the
style of
<a moz-do-not-send="true"
href="http://stackoverflow.com">stackoverflow.com</a>.
The idea is that users, administrators and
developers can collaborate on asking and
answering questions in an open forum.
There is a reputation system and a
mechanism for voting for answers/questions
which enables common questions and good
answers to be highlighted. There is also
a tagging system for classification.<o:p></o:p></p>
<p class="MsoNormal"> <o:p></o:p></p>
<p class="MsoNormal">I have created a
prototype service with a few questions in
it at
<a moz-do-not-send="true"
href="http://esg-dev1.badc.rl.ac.uk/">http://esg-dev1.badc.rl.ac.uk/</a>.
Please take a look and give me some
feedback. Even better create an account
and start asking and answering questions.
I have deliberately answered only some of
the questions to encourage people to get
involved. If you don't like my answer add
another one or comment on mine.<o:p></o:p></p>
<p class="MsoNormal"> <o:p></o:p></p>
<p class="MsoNormal">If this appears to work
for us the site can be moved to a
production server easily without losing
the questions. We could then link to it
from the "Contact Us" page in the gateways
and ask people to email cmip5-helpdesk
only for questions they don't want to
share with the community. I would like to
discuss this at the ESGF telco on Tuesday.<o:p></o:p></p>
<p class="MsoNormal"> <o:p></o:p></p>
<p class="MsoNormal">One note. You can use
ESGF OpenIDs to create an account but CEDA
OpenIDs don't work right now. I need to
get Phil to fix that.<o:p></o:p></p>
<p class="MsoNormal"> <o:p></o:p></p>
<p class="MsoNormal">Cheers,<o:p></o:p></p>
<p class="MsoNormal">Stephen.<o:p></o:p></p>
<p class="MsoNormal"> <o:p></o:p></p>
<p class="MsoNormal"><span
style="font-size:10.5pt;font-family:Consolas">---</span><o:p></o:p></p>
<p class="MsoNormal"><span
style="font-size:10.5pt;font-family:Consolas">Stephen
Pascoe +44 (0)1235 445980</span><o:p></o:p></p>
<p class="MsoNormal"><span
style="font-size:10.5pt;font-family:Consolas">Centre
of Environmental Data Archival</span><o:p></o:p></p>
<p class="MsoNormal"><span
style="font-size:10.5pt;font-family:Consolas">STFC
Rutherford Appleton Laboratory, Harwell
Oxford, Didcot OX11 0QX, UK</span><o:p></o:p></p>
<p class="MsoNormal"> <o:p></o:p></p>
<p class="MsoNormal"><span
style="font-size:12.0pt;font-family:"Times
New Roman ,
serif","serif""> </span><o:p></o:p></p>
<p>-- <br>
Scanned by iCritical. <o:p></o:p></p>
<p class="MsoNormal"><span
style="font-size:12.0pt;font-family:"Times
New Roman ,
serif","serif""> </span><o:p></o:p></p>
</div>
</div>
<p class="MsoNormal"><span
style="font-size:12.0pt;font-family:"Times
New Roman , serif","serif""> </span><o:p></o:p></p>
</div>
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<p class="MsoNormal"><span
style="font-size:12.0pt;font-family:"Times
New Roman","serif""><o:p> </o:p></span></p>
<p>-- <br>
Scanned by iCritical. <o:p></o:p></p>
<p class="MsoNormal"><span
style="font-size:12.0pt;font-family:"Times
New Roman","serif""><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-bottom:12.0pt"><span
style="font-size:12.0pt;font-family:"Times
New Roman","serif""><o:p> </o:p></span></p>
<pre>-- <o:p></o:p></pre>
<pre>Estanislao Gonzalez<o:p></o:p></pre>
<pre><o:p> </o:p></pre>
<pre>Max-Planck-Institut für Meteorologie (MPI-M)<o:p></o:p></pre>
<pre>Deutsches Klimarechenzentrum (DKRZ) - German Climate Computing Centre<o:p></o:p></pre>
<pre>Room 108 - Bundesstrasse 45a, D-20146 Hamburg, Germany<o:p></o:p></pre>
<pre><o:p> </o:p></pre>
<pre>Phone: +49 (40) 46 00 94-126<o:p></o:p></pre>
<pre>E-Mail: <a moz-do-not-send="true" href="mailto:gonzalez@dkrz.de">gonzalez@dkrz.de</a> <o:p></o:p></pre>
</div>
</div>
</div>
</div>
</div>
</div>
<br>
<p>-- <br>
Scanned by iCritical.
</p>
<br>
</blockquote>
<br>
<br>
<pre class="moz-signature" cols="72">--
Estanislao Gonzalez
Max-Planck-Institut für Meteorologie (MPI-M)
Deutsches Klimarechenzentrum (DKRZ) - German Climate Computing Centre
Room 108 - Bundesstrasse 45a, D-20146 Hamburg, Germany
Phone: +49 (40) 46 00 94-126
E-Mail: <a class="moz-txt-link-abbreviated" href="mailto:gonzalez@dkrz.de">gonzalez@dkrz.de</a> </pre>
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