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Dear colleagues<br>
<br>
The system looks fine, and much useful. I experimented posting a
question. The main issue is "how easy will it look when myriads of
questions will be asked" . I would like to use it also for datanode
users asking questions to ESGF developpers.<br>
<br>
Besides this intiative, but still about communicating with users,
I am a bit surprised that the list <a class="moz-txt-link-abbreviated"
href="mailto:cmip5-announce@lists.llnl.gov">cmip5-announce@lists.llnl.gov</a>
is not
much known, according to the number of members (they were 12 on July,
17) . Also, the traffic on this list is quite low. So, is this the way
for CMIP5 to broadcast news (such as the address of this fututre
interactive FAQ) to users, or is there another media ?<br>
<br>
Best regards<br>
<br>
S<br>
<br>
<a class="moz-txt-link-abbreviated" href="mailto:stephen.pascoe@stfc.ac.uk">stephen.pascoe@stfc.ac.uk</a> wrote, On 04/08/2011 16:55:
<blockquote
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<p class="MsoNormal">Hi everyone,<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">I am increasingly convinced that the CMIP5
HelpDesk isn't scaling to the number of queries we are getting and
definitely won't scale as CMIP5 gets more use. This is partly our
fault at BADC for not managing to open up the HelpDesk sufficiently to
make it easy for ESGF developers to contribute. This will improve in
the near future (honest!) but I still think we need a more agile way to
communicate with CMIP5 users.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Therefore I want to float an alternative
solution. A community-driven, interactive FAQ in the style of
stackoverflow.com. The idea is that users, administrators and
developers can collaborate on asking and answering questions in an open
forum. There is a reputation system and a mechanism for voting for
answers/questions which enables common questions and good answers to be
highlighted. There is also a tagging system for classification.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">I have created a prototype service with a few
questions in it at <a class="moz-txt-link-freetext" href="http://esg-dev1.badc.rl.ac.uk/">http://esg-dev1.badc.rl.ac.uk/</a>. Please take a look
and give me some feedback. Even better create an account and start
asking and answering questions. I have deliberately answered only some
of the questions to encourage people to get involved. If you don't
like my answer add another one or comment on mine.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">If this appears to work for us the site can be
moved to a production server easily without losing the questions. We
could then link to it from the "Contact Us" page in the gateways and
ask people to email cmip5-helpdesk only for questions they don't want
to share with the community. I would like to discuss this at the ESGF
telco on Tuesday.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">One note. You can use ESGF OpenIDs to create an
account but CEDA OpenIDs don't work right now. I need to get Phil to
fix that.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Cheers,<o:p></o:p></p>
<p class="MsoNormal">Stephen.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span
style="font-size: 10.5pt; font-family: Consolas;">---<o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size: 10.5pt; font-family: Consolas;">Stephen Pascoe +44
(0)1235 445980<o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size: 10.5pt; font-family: Consolas;">Centre of
Environmental Data Archival<o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size: 10.5pt; font-family: Consolas;">STFC Rutherford
Appleton Laboratory, Harwell Oxford, Didcot OX11 0QX, UK<o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
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<br>
<p>-- <br>
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<br>
<br>
<pre class="moz-signature" cols="72">--
Stéphane Sénési
Ingénieur - équipe Assemblage du Système Terre
Centre National de Recherches Météorologiques
Groupe de Météorologie à Grande Echelle et Climat
CNRM/GMGEC/ASTER
42 Av Coriolis
F-31057 Toulouse Cedex 1
+33.5.61.07.99.31 (Fax :....9610)</pre>
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