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<body lang="EN-GB" link="blue" vlink="purple">
<div class="WordSection1">
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif;color:black">Dear Mailing list,<o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
<div>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif;color:black">I am sharing the following job vacancy for:
<o:p></o:p></span></p>
<p class="ECHeading2numbered" style="margin-left:0cm;text-indent:0cm;mso-list:none">
<span style="font-size:18.0pt;font-family:"Arial",sans-serif">Analyst - User Services<o:p></o:p></span></p>
<div style="mso-element:para-border-div;border:none;border-bottom:dotted #064E83 1.0pt;padding:0cm 0cm 9.0pt 0cm">
<h1 style="mso-margin-top-alt:24.0pt;margin-right:0cm;margin-bottom:3.0pt;margin-left:18.0pt;text-indent:-18.0pt;line-height:12.0pt;mso-line-height-rule:exactly;text-autospace:none;border:none;padding:0cm">
Position information<span style="font-size:13.0pt;font-family:"Arial",sans-serif"><o:p></o:p></span></h1>
</div>
<p class="Bodytextspacebeforetable"><o:p> </o:p></p>
<table class="MsoTableGrid" border="1" cellspacing="0" cellpadding="0" width="567" style="width:15.0cm;margin-left:2.85pt;border-collapse:collapse;border:none">
<tbody>
<tr>
<td width="279" style="width:209.5pt;border:solid windowtext 1.0pt;padding:2.85pt 2.85pt 2.85pt 2.85pt">
<p class="MsoBodyText" style="margin-bottom:0cm;margin-bottom:.0001pt;line-height:normal">
<b><span style="mso-fareast-language:EN-US">Vacancy No.:</span></b><span style="font-family:"Times New Roman",serif;mso-fareast-language:EN-US"> </span><span style="mso-fareast-language:EN-US">VN20-05<o:p></o:p></span></p>
</td>
<td width="288" style="width:215.75pt;border:solid windowtext 1.0pt;border-left:none;padding:2.85pt 2.85pt 2.85pt 2.85pt">
<p class="MsoBodyText" style="margin-bottom:0cm;margin-bottom:.0001pt;line-height:normal">
<b><span style="mso-fareast-language:EN-US">Department:</span></b><span style="mso-fareast-language:EN-US"> Forecast<b><o:p></o:p></b></span></p>
</td>
</tr>
<tr>
<td width="279" style="width:209.5pt;border:solid windowtext 1.0pt;border-top:none;padding:2.85pt 2.85pt 2.85pt 2.85pt">
<p class="MsoBodyText" style="margin-bottom:0cm;margin-bottom:.0001pt;line-height:normal">
<b><span style="mso-fareast-language:EN-US">Grade:</span></b><span style="mso-fareast-language:EN-US"> A2<o:p></o:p></span></p>
</td>
<td width="288" style="width:215.75pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:2.85pt 2.85pt 2.85pt 2.85pt">
<p class="MsoBodyText" style="margin-bottom:0cm;margin-bottom:.0001pt;line-height:normal">
<b><span style="mso-fareast-language:EN-US">Section:</span></b><span style="mso-fareast-language:EN-US"> User Services<o:p></o:p></span></p>
</td>
</tr>
<tr>
<td width="279" style="width:209.5pt;border:solid windowtext 1.0pt;border-top:none;padding:2.85pt 2.85pt 2.85pt 2.85pt">
<p class="MsoBodyText" style="margin-bottom:0cm;margin-bottom:.0001pt;line-height:normal">
<b><span style="mso-fareast-language:EN-US">Job Ref. No.: </span></b><span style="mso-fareast-language:EN-US">STF-PS/20-05<b><o:p></o:p></b></span></p>
</td>
<td width="288" style="width:215.75pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:2.85pt 2.85pt 2.85pt 2.85pt">
<p class="MsoBodyText" style="margin-bottom:0cm;margin-bottom:.0001pt;line-height:normal">
<b><span style="mso-fareast-language:EN-US">Reports to:</span></b><span style="mso-fareast-language:EN-US"> Data Support Team Leader<o:p></o:p></span></p>
</td>
</tr>
<tr>
<td width="279" style="width:209.5pt;border:solid windowtext 1.0pt;border-top:none;padding:2.85pt 2.85pt 2.85pt 2.85pt">
<p class="MsoBodyText" style="margin-bottom:0cm;margin-bottom:.0001pt;line-height:normal">
<b><span style="mso-fareast-language:EN-US">Publication Date:</span></b><span style="mso-fareast-language:EN-US"> 18 February 2020<o:p></o:p></span></p>
</td>
<td width="288" style="width:215.75pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:2.85pt 2.85pt 2.85pt 2.85pt">
<p class="MsoBodyText" style="margin-bottom:0cm;margin-bottom:.0001pt"><b><span style="mso-fareast-language:EN-US">Closing Date:</span></b><span style="mso-fareast-language:EN-US"> 31 March 2020<o:p></o:p></span></p>
</td>
</tr>
</tbody>
</table>
<div style="mso-element:para-border-div;border:none;border-bottom:dotted #064E83 1.0pt;padding:0cm 0cm 9.0pt 0cm">
<h1 style="mso-margin-top-alt:24.0pt;margin-right:0cm;margin-bottom:3.0pt;margin-left:18.0pt;text-indent:-18.0pt;line-height:12.0pt;mso-line-height-rule:exactly;text-autospace:none;border:none;padding:0cm">
<span style="mso-fareast-language:EN-US">About ECMWF</span><span style="font-size:13.0pt;font-family:"Arial",sans-serif;mso-fareast-language:EN-US"><o:p></o:p></span></h1>
</div>
<p class="BodyTextafterBulletlist">ECMWF is both a research institute and a 24/7 operational service, producing and disseminating numerical weather predictions to its Member States. ECMWF carries out scientific and technical research directed to the improvement
of its forecasts, collects and processes large amounts of observations, and manages a long-term archive of meteorological data. Satellite and in situ observations provide the information for up-to-date global analyses and climate reanalyses of the atmosphere,
ocean and land surface. <o:p></o:p></p>
<p class="BodyTextafterBulletlist">For details, see <a href="http://www.ecmwf.int/" target="_blank">
www.ecmwf.int/</a>.<span class="MsoHyperlink"><o:p></o:p></span></p>
<div style="mso-element:para-border-div;border:none;border-bottom:dotted #064E83 1.0pt;padding:0cm 0cm 9.0pt 0cm">
<h1 style="mso-margin-top-alt:24.0pt;margin-right:0cm;margin-bottom:3.0pt;margin-left:18.0pt;text-indent:-18.0pt;line-height:12.0pt;mso-line-height-rule:exactly;text-autospace:none;border:none;padding:0cm">
Summary of the role<span style="font-size:13.0pt"><o:p></o:p></span></h1>
</div>
<p class="MsoNormal">The Data Support team plays a vital role in managing the relationship and supporting customers of ECMWF real time catalogue of products (<span class="MsoHyperlink"><span style="color:purple">http://www.ecmwf.int/en/forecasts/datasets/catalogue-ecmwf-real-time-products</span></span>)
and users of the open data and tools provided by <span style="font-size:9.5pt">the Copernicus Atmosphere Monitoring Service (CAMS) and the Copernicus Climate Change Service (C3S).
</span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:9.5pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:9.5pt">The activities of the team include advice and support on data related queries, contract management, and data delivery (including delivery system configuration).<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:9.5pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:9.5pt">The Analyst will work in close collaboration with the other team members and will provide technical support to customers, investigate data quality, data delivery issues seeking advice from scientific and technical
analysts when appropriate. The Analyst will also handle simple data decoding queries. Given the customer focus of the post, the Analyst will have excellent communication skills and ability to interact with diverse audiences.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:9.5pt"><o:p> </o:p></span></p>
<p class="MsoBodyText"><o:p> </o:p></p>
<div style="mso-element:para-border-div;border:none;border-bottom:dotted #064E83 1.0pt;padding:0cm 0cm 9.0pt 0cm">
<h1 style="mso-margin-top-alt:24.0pt;margin-right:0cm;margin-bottom:3.0pt;margin-left:18.0pt;text-indent:-18.0pt;line-height:12.0pt;mso-line-height-rule:exactly;text-autospace:none;border:none;padding:0cm">
Main duties and key responsibilities<o:p></o:p></h1>
</div>
<p class="TextBody" style="margin-left:14.2pt;text-indent:-14.2pt;mso-list:l0 level1 lfo4">
<![if !supportLists]><span style="font-family:Symbol;color:#44546A"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]>Processing enquires and requests from commercial customers
<o:p></o:p></p>
<p class="TextBody" style="margin-left:14.2pt;text-indent:-14.2pt;mso-list:l0 level1 lfo4">
<![if !supportLists]><span style="font-family:Symbol;color:#44546A"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]>Delivering data to commercial customers <o:p></o:p></p>
<p class="TextBody" style="margin-left:14.2pt;text-indent:-14.2pt;mso-list:l0 level1 lfo4">
<![if !supportLists]><span style="font-family:Symbol;color:#44546A"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]>Providing support and technical advice about data quality, data processing and data delivery for real time data, CAMS and C3S products<o:p></o:p></p>
<p class="TextBody" style="margin-left:14.2pt;text-indent:-14.2pt;mso-list:l0 level1 lfo4">
<![if !supportLists]><span style="font-family:Symbol;color:#44546A"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]>Contributing to continuous improvement of tools, applications and documentation used in the team<o:p></o:p></p>
<p class="TextBody" style="margin-left:14.2pt;text-indent:-14.2pt;mso-list:l0 level1 lfo4">
<![if !supportLists]><span style="font-family:Symbol;color:#44546A"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]>Contributing to training and development projects to improve user experience<o:p></o:p></p>
<p class="TextBody" style="margin-left:14.2pt;text-indent:-14.2pt;mso-list:l0 level1 lfo4">
<![if !supportLists]><span style="font-family:Symbol;color:#44546A"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]>Managing contracts as required<o:p></o:p></p>
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Personal attributes<o:p></o:p></h1>
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<![if !supportLists]><span style="font-family:Symbol;color:#44546A"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]>Excellent interpersonal and communication skills, listening to and respecting the views of others<o:p></o:p></p>
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<![if !supportLists]><span style="font-family:Symbol;color:#44546A"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]>Ability to communicate with and understand the complex requirements of users in the use of large volumes of data and software<o:p></o:p></p>
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<![if !supportLists]><span style="font-family:Symbol;color:#44546A"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]>Ability to communicate technical concepts clearly to both non-technical and technical people<o:p></o:p></p>
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</span></span></span><![endif]>Good analytical and problem-solving skills with a proactive approach<o:p></o:p></p>
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</span></span></span><![endif]>An interest in identifying, investigating and resolving technical problems and articulating an appropriate solution<o:p></o:p></p>
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</span></span></span><![endif]>Ability to work under pressure and to interact with demanding users
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</span></span></span><![endif]>Flexibility to adapt to changing organisational priorities and user needs<o:p></o:p></p>
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<![if !supportLists]><span style="font-family:Symbol;color:#44546A"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]>Ability to work collaboratively, sharing expertise and lessons learned with colleagues<o:p></o:p></p>
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</span></span></span><![endif]>Dedication and enthusiasm to work in a team<o:p></o:p></p>
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Qualifications and experience required <o:p></o:p></h1>
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<span style="font-size:9.5pt;mso-fareast-language:EN-US">Education<o:p></o:p></span></p>
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<p class="MsoBodyText"><span style="mso-fareast-language:EN-US">A university degree, or equivalent, in a scientific discipline, e.g. meteorology, (atmospheric) physics, applied mathematics and computational science.</span><span style="mso-fareast-language:EN-US"><o:p></o:p></span></p>
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<span style="font-size:9.5pt;mso-fareast-language:EN-US">Experience<o:p></o:p></span></p>
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<p class="BodyTextafterBulletlist" style="margin-top:0cm"><span style="mso-fareast-language:EN-US">Demonstrated experience in supporting users, experience of Atlassian JIRA, JIRA Service Desk, Confluence is desirable.<o:p></o:p></span></p>
<p class="BodyTextafterBulletlist"><span style="mso-fareast-language:EN-US">Experience of UNIX and/or Linux environment is highly desirable.<o:p></o:p></span></p>
<p class="BodyTextafterBulletlist"><span style="mso-fareast-language:EN-US">Experience in handling GRIB and/or NetCDF data is highly desirable.<o:p></o:p></span></p>
<p class="BodyTextafterBulletlist"><span style="mso-fareast-language:EN-US">Exposure to open data challenges (delivery, funding, knowledge sharing, etc.) would be a definite advantage.<o:p></o:p></span></p>
<p class="BodyTextafterBulletlist"><span style="mso-fareast-language:EN-US">Understanding of data policies would be an advantage.<o:p></o:p></span></p>
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<span style="font-size:9.5pt;mso-fareast-language:EN-US">Knowledge and skills (including language)<o:p></o:p></span></p>
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<p class="BodyTextafterBulletlist" style="margin-top:0cm"><span style="mso-fareast-language:EN-US">Good knowledge of high-level programming languages, including Python, and shell scripts on Unix/Linux, is required.<o:p></o:p></span></p>
<p class="BodyTextafterBulletlist"><span style="mso-fareast-language:EN-US">Good understanding of using application packages to access and process data.<o:p></o:p></span></p>
<p class="BodyText-nospaceafter"><span style="mso-fareast-language:EN-US">Some basic knowledge of weather, atmospheric and/or climate data and services would be desirable.<o:p></o:p></span></p>
<p class="BodyText-nospaceafter"><span style="mso-fareast-language:EN-US"><o:p> </o:p></span></p>
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<span style="font-size:9.5pt;mso-fareast-language:EN-US">Candidates must be able to work effectively in English and interviews will be conducted in English.<o:p></o:p></span></p>
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<span style="font-size:9.5pt;mso-fareast-language:EN-US">A good knowledge of one of the Centre’s other working languages (French or German) would be an advantage.<o:p></o:p></span></p>
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Other information<span style="font-size:13.0pt;font-family:"Arial",sans-serif"><o:p></o:p></span></h1>
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<p class="BodyTextafterBulletlist">The successful candidate will be recruited at the
<b>A2</b> grade, according to the scales of the Co‑ordinated Organisations and the annual salary will be
<b>£60,590.64</b> net of tax.<o:p></o:p></p>
<p class="BodyTextafterBulletlist">This position is assigned to the employment category
<b>STF-PS</b> as defined in the Staff Regulations.<o:p></o:p></p>
<p class="BodyTextafterBulletlist">Full details of salary scales and allowances are available on the ECMWF website at
<span class="MsoHyperlink">www.ecmwf.int/en/about/jobs</span>, including the Centre’s Staff Regulations regarding the terms and conditions of employment.<o:p></o:p></p>
<p class="BodyTextafterBulletlist"><b><span style="font-size:10.0pt;color:#064E83">Starting date</span></b><b>:</b> As soon as possible<o:p></o:p></p>
<p class="BodyTextafterBulletlist"><b><span style="font-size:10.0pt;color:#064E83">Length of contract:</span></b> To 30<sup>th</sup> September 2021<o:p></o:p></p>
<p class="BodyTextafterBulletlist"><b><span style="font-size:10.0pt;color:#064E83">Location:</span></b> The role will be based in the Reading area, in Berkshire, United Kingdom.<o:p></o:p></p>
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How to apply<o:p></o:p></h1>
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<p class="BodyTextafterBulletlist">Please apply by completing the online application form available at
<span class="MsoHyperlink">www.ecmwf.int/en/about/jobs.</span><b><span style="font-family:Arial-BoldMT;color:#2A68A2"><o:p></o:p></span></b></p>
<p class="BodyText-nospaceafter"><em><span style="font-family:"Arial",sans-serif">At ECMWF, we consider an inclusive environment as key for our success. We are dedicated to ensure a workplace that embraces diversity and provides equal opportunities for all,
without distinction as to race, gender, age, marital status, social status, disability, sexual orientation, religion, personality, ethnicity and culture. We value the benefits derived from a diverse workforce and are committed to having staff that reflect
the diversity of the countries that are part of our community, in an environment that nurtures equality and inclusion.</span></em><em><span style="font-family:"Arial",sans-serif;font-style:normal"><o:p></o:p></span></em></p>
<p class="MsoBodyText"><o:p> </o:p></p>
<p class="MsoBodyText">Staff are usually recruited from among nationals of the following Member States and Co‑operating States:
<o:p></o:p></p>
<p class="MsoBodyText">Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Hungary, Germany, Greece, Iceland, Ireland, Israel, Italy, Latvia, Lithuania, Luxembourg, Montenegro, Morocco, the Netherlands, North Macedonia, Norway,
Portugal, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey and the United Kingdom.<o:p></o:p></p>
<p class="MsoBodyText">Staff from other countries may be considered in exceptional cases.<o:p></o:p></p>
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<span style="font-size:9.5pt;font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt"><b><span style="font-family:"Trebuchet MS",sans-serif;color:#4D4D4D">Julie Palmer
</span></b><b><span style="font-size:7.5pt;font-family:"Tahoma",sans-serif;color:#AAAAAA"><br>
</span></b><b><span style="font-family:"Trebuchet MS",sans-serif;color:gray">Recruitment Officer
</span></b><b><span style="font-size:7.5pt;font-family:"Tahoma",sans-serif;color:gray"><br>
</span></b><b><span style="font-family:"Trebuchet MS",sans-serif;color:gray">ECMWF | HR Section
</span></b><b><span style="font-size:7.5pt;font-family:"Tahoma",sans-serif;color:gray"><br>
</span></b><b><span style="font-family:"Trebuchet MS",sans-serif;color:gray">e: </span>
</b><a href="mailto:julie.palmer@ecmwf.int"><span style="font-family:"Trebuchet MS",sans-serif">julie.palmer@ecmwf.int</span></a><b><span style="font-family:"Trebuchet MS",sans-serif;color:gray"> t: +44 1189 49 9161
</span></b><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif;color:black"><o:p></o:p></span></p>
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