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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link="#0563C1" vlink="#954F72"><div class=WordSection1><p class=MsoNormal style='margin-bottom:6.0pt;line-height:31.9pt'><span style='font-size:25.5pt;font-family:"Arial",sans-serif;color:#363636'>CIRES/ NSIDC Data Support Specialist<o:p></o:p></span></p><p class=MsoNormal><a href="https://jobs.colorado.edu/jobs/JobDetail/CIRES-NSIDC-Data-Support-Specialist/22607">https://jobs.colorado.edu/jobs/JobDetail/CIRES-NSIDC-Data-Support-Specialist/22607</a><o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal style='background:white'><span style='font-size:13.0pt;font-family:Roboto;color:#363636'>The National Snow and Ice Data Center (NSIDC) User Services Office (USO) is an information service for NSIDC's scientific user community. The Data Support Specialist is a member of the User Services Office and team. This position provides support for data products from NASA, NOAA, NSF, and other programs at NSIDC. The Data Support Specialist will develop a detailed knowledge of the data products they are assigned to support, including understanding the scientific uses of the data and the tools used by the user community to work with the data. This knowledge is used by the Data Support Specialist to represent the user perspective in the publication of data products and development of tools to support data providing detailed information on all aspects of NSIDC’s user community needs. Additionally, the Data Support Specialist will work directly with users to solve problems with using NSIDC data, or to provide resources to improve understanding of the data. <o:p></o:p></span></p><p class=MsoNormal style='background:white'><span style='font-size:13.0pt;font-family:Roboto;color:#363636'><o:p> </o:p></span></p><p class=MsoNormal style='background:white'><span style='font-size:13.0pt;font-family:Roboto;color:#363636'>To accomplish these tasks, Data Support Specialists work closely with scientists and data management staff. Data Support Specialists may also occasionally represent NSIDC at engagement events to directly support users and promote NSIDC’s data and services. The position reports to the Deputy Communications Manager. <o:p></o:p></span></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal style='margin-bottom:11.25pt;background:white'><span style='font-size:13.0pt;font-family:Roboto;color:#363636'>At CIRES, the Cooperative Institute for Research in Environmental Sciences, more than 800 environmental scientists work to understand the dynamic Earth system, including people’s relationship with the planet. CIRES is a partnership of NOAA and the University of Colorado Boulder, and our areas of expertise include weather and climate, changes at the Earth’s poles, air quality and atmospheric chemistry, water resources, and solid Earth sciences. Our vision is to be instrumental in ensuring a sustainable future environment by advancing scientific and societal understanding of the Earth system.<o:p></o:p></span></p><p class=MsoNormal style='margin-bottom:11.25pt;background:white;box-sizing: border-box;font-variant-ligatures: normal;font-variant-caps: normal;orphans: 2;widows: 2;-webkit-text-stroke-width: 0px;text-decoration-style: initial;text-decoration-color: initial;word-spacing:0px'><span style='font-size:13.0pt;font-family:Roboto;color:#363636'><a href="https://cires.colorado.edu/"><span style='color:#006DB1;text-decoration:none'>https://cires.colorado.edu/</span></a><o:p></o:p></span></p><p style='mso-margin-top-alt:0in;margin-right:0in;margin-bottom:11.25pt;margin-left:0in;background:white;box-sizing: border-box;font-variant-ligatures: normal;font-variant-caps: normal;orphans: 2;widows: 2;-webkit-text-stroke-width: 0px;text-decoration-style: initial;text-decoration-color: initial;word-spacing:0px'><span style='font-size:13.0pt;font-family:Roboto;color:#363636'>The National Snow and Ice Data Center website:<o:p></o:p></span></p><p style='mso-margin-top-alt:0in;margin-right:0in;margin-bottom:11.25pt;margin-left:0in;background:white;box-sizing: border-box;font-variant-ligatures: normal;font-variant-caps: normal;orphans: 2;widows: 2;-webkit-text-stroke-width: 0px;text-decoration-style: initial;text-decoration-color: initial;word-spacing:0px'><span style='font-size:13.0pt;font-family:Roboto;color:#363636'><a href="https://nsidc.org/"><span style='color:#006DB1;text-decoration:none'>https://nsidc.org/</span></a><o:p></o:p></span></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal style='background:white'><i><span style='font-size:13.0pt;font-family:Roboto;color:#363636'>Data Product Publication and Discipline Awareness</span></i><span style='font-size:13.0pt;font-family:Roboto;color:#363636'><o:p></o:p></span></p><ul type=disc><li class=MsoNormal style='color:#363636;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l3 level1 lfo1;background:white'><span style='font-size:13.0pt;font-family:Roboto'>Track and report information on user community requirements acquired by supporting end-users through request management and user engagement activities.<o:p></o:p></span></li><li class=MsoNormal style='color:#363636;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l3 level1 lfo1;background:white'><span style='font-size:13.0pt;font-family:Roboto'>Participate in assigned NSIDC Data Product Teams to publish and support NSIDC data products.<o:p></o:p></span></li><li class=MsoNormal style='color:#363636;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l3 level1 lfo1;background:white'><span style='font-size:13.0pt;font-family:Roboto'>Communicate user community requirements and User Services operational needs to assigned NSIDC Data Product Teams.<o:p></o:p></span></li><li class=MsoNormal style='color:#363636;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l3 level1 lfo1;background:white'><span style='font-size:13.0pt;font-family:Roboto'>Research data format, content, and visualization methods for assigned NSIDC data products.<o:p></o:p></span></li><li class=MsoNormal style='color:#363636;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l3 level1 lfo1;background:white'><span style='font-size:13.0pt;font-family:Roboto'>Participate in the review of data and metadata as part of the data publication process.<o:p></o:p></span></li><li class=MsoNormal style='color:#363636;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l3 level1 lfo1;background:white'><span style='font-size:13.0pt;font-family:Roboto'>Make recommendations for data and tool improvements based on user needs.<o:p></o:p></span></li><li class=MsoNormal style='color:#363636;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l3 level1 lfo1;background:white'><span style='font-size:13.0pt;font-family:Roboto'>Develop user support material, including tutorials and help documentation for assigned NSIDC data products, to educate and broaden the user community.<o:p></o:p></span></li><li class=MsoNormal style='color:#363636;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l3 level1 lfo1;background:white'><span style='font-size:13.0pt;font-family:Roboto'>Participate in NSIDC development projects to communicate User Services operational needs and provide data expertise for testing developed tools and services.<o:p></o:p></span></li></ul><p class=MsoNormal style='background:white'><i><span style='font-size:13.0pt;font-family:Roboto;color:#363636'>Handling User Inquiries</span></i><span style='font-size:13.0pt;font-family:Roboto;color:#363636'><o:p></o:p></span></p><ul type=disc><li class=MsoNormal style='color:#363636;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l5 level1 lfo2;background:white'><span style='font-size:13.0pt;font-family:Roboto'>Triage all incoming user requests through email, request forms, or phone.<o:p></o:p></span></li><li class=MsoNormal style='color:#363636;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l5 level1 lfo2;background:white'><span style='font-size:13.0pt;font-family:Roboto'>Communicate with users to determine and understand their data needs, data or software problems, or support requirements.<o:p></o:p></span></li><li class=MsoNormal style='color:#363636;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l5 level1 lfo2;background:white'><span style='font-size:13.0pt;font-family:Roboto'>Research sources and/or seeks appropriate specialists and/or scientists to obtain information needed to respond to users.<o:p></o:p></span></li><li class=MsoNormal style='color:#363636;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l5 level1 lfo2;background:white'><span style='font-size:13.0pt;font-family:Roboto'>Raise requests requiring detailed data product knowledge to the appropriate team member and/or scientist when needed.<o:p></o:p></span></li><li class=MsoNormal style='color:#363636;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l5 level1 lfo2;background:white'><span style='font-size:13.0pt;font-family:Roboto'>Develop reports to keep User Services staff, and NSIDC staff aware of trends in user needs based on requests.<o:p></o:p></span></li><li class=MsoNormal style='color:#363636;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l5 level1 lfo2;background:white'><span style='font-size:13.0pt;font-family:Roboto'>Maintain the User Services help desk and mass mailing software.<o:p></o:p></span></li></ul><p class=MsoNormal style='background:white'><i><span style='font-size:13.0pt;font-family:Roboto;color:#363636'>Outreach</span></i><span style='font-size:13.0pt;font-family:Roboto;color:#363636'><o:p></o:p></span></p><ul type=disc><li class=MsoNormal style='color:#363636;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l2 level1 lfo3;background:white'><span style='font-size:13.0pt;font-family:Roboto'>Contribute to the development and content of outreach materials such as brochures, newsletters, Internet postings, webinars, workshops, and tutorials.<o:p></o:p></span></li><li class=MsoNormal style='color:#363636;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l2 level1 lfo3;background:white'><span style='font-size:13.0pt;font-family:Roboto'>Occasionally attend conferences or user engagement events to represent NSIDC data product and services, and to interact directly with the user community.<o:p></o:p></span></li><li class=MsoNormal style='color:#363636;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l2 level1 lfo3;background:white'><span style='font-size:13.0pt;font-family:Roboto'>Review and manage all email notices to users regarding data product updates.<o:p></o:p></span></li></ul><p class=MsoNormal>What You Should Know<o:p></o:p></p><h3 style='margin-top:0in;background:white;box-sizing: border-box;clip:rect(0px, 0px, 0px, 0px);overflow:hidden'><span style='font-family:Roboto;color:#363636'>What You Should Know<o:p></o:p></span></h3><p style='mso-margin-top-alt:0in;margin-right:0in;margin-bottom:11.25pt;margin-left:0in;background:white;box-sizing: border-box'><span style='font-size:13.0pt;font-family:Roboto;color:#363636'>This position is located in Boulder, Colorado. <o:p></o:p></span></p><p class=MsoNormal>What We Can Offer<span style='font-size:12.0pt;font-family:"Times New Roman",serif'><o:p></o:p></span></p><h3 style='margin-top:0in;background:white;box-sizing: border-box;clip:rect(0px, 0px, 0px, 0px);overflow:hidden'><span style='font-family:Roboto;color:#363636'>What We Can Offer<o:p></o:p></span></h3><p style='mso-margin-top-alt:0in;margin-right:0in;margin-bottom:11.25pt;margin-left:0in;background:white;box-sizing: border-box'><span style='font-size:13.0pt;font-family:Roboto;color:#363636'>We can offer competitive salary and a comprehensive benefits package. <o:p></o:p></span></p><p class=MsoNormal>Benefits<span style='font-size:12.0pt;font-family:"Times New Roman",serif'><o:p></o:p></span></p><h3 style='margin-top:0in;background:white;box-sizing: border-box;clip:rect(0px, 0px, 0px, 0px);overflow:hidden'><span style='font-family:Roboto;color:#363636'>Benefits<o:p></o:p></span></h3><p style='mso-margin-top-alt:0in;margin-right:0in;margin-bottom:11.25pt;margin-left:0in;background:white;box-sizing: border-box'><span style='font-size:13.0pt;font-family:Roboto;color:#363636'>The University of Colorado offers excellent <a href="https://www.cu.edu/cu-careers/perks/cu-boulder" target="_blank"><span style='color:#006DB1'>benefits</span></a>, including medical, dental, retirement, paid time off, tuition benefit and ECO Pass. The University of Colorado Boulder is one of the largest employers in Boulder County and offers an inspiring higher education environment. Learn more about the <a href="http://www.colorado.edu/about" target="_blank"><span style='color:#006DB1'>University of Colorado Boulder</span></a>.<o:p></o:p></span></p><p class=MsoNormal>Be Statements<span style='font-size:12.0pt;font-family:"Times New Roman",serif'><o:p></o:p></span></p><h3 style='margin-top:0in;background:white;box-sizing: border-box;clip:rect(0px, 0px, 0px, 0px);overflow:hidden'><span style='font-family:Roboto;color:#363636'>Be Statements<o:p></o:p></span></h3><p class=MsoNormal style='background:white'><span style='font-size:13.0pt;font-family:Roboto;color:#363636'>Be Enlightened. Be Strategic. Be Boulder.<o:p></o:p></span></p><p class=MsoNormal>What We Require<span style='font-size:12.0pt;font-family:"Times New Roman",serif'><o:p></o:p></span></p><h3 style='margin-top:0in;background:white;box-sizing: border-box;clip:rect(0px, 0px, 0px, 0px);overflow:hidden'><span style='font-family:Roboto;color:#363636'><o:p> </o:p></span></h3><h3 style='margin-top:0in;background:white'><span style='font-family:Roboto;color:#363636'>What We Require<o:p></o:p></span></h3><ul type=disc><li class=MsoNormal style='color:#363636;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level1 lfo4;background:white;box-sizing: border-box'><span style='font-size:13.0pt;font-family:Roboto'>Bachelor’s degree in a science discipline, preferably in an earth science discipline.<o:p></o:p></span></li><li class=MsoNormal style='color:#363636;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level1 lfo4;background:white;box-sizing: border-box'><span style='font-size:13.0pt;font-family:Roboto'>Minimum of two years of relevant experience.<o:p></o:p></span></li><li class=MsoNormal style='color:#363636;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level1 lfo4;background:white;box-sizing: border-box'><span style='font-size:13.0pt;font-family:Roboto'>Training or experience in using remotely sensed data and satellite image analysis.<o:p></o:p></span></li></ul><p class=MsoNormal>What You Will Need<o:p></o:p></p><h3 style='margin-top:0in;background:white;box-sizing: border-box;clip:rect(0px, 0px, 0px, 0px);overflow:hidden'><span style='font-family:Roboto;color:#363636'>What You Will Need<o:p></o:p></span></h3><ul type=disc><li class=MsoNormal style='color:#363636;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l1 level1 lfo5;background:white;box-sizing: border-box'><span style='font-size:13.0pt;font-family:Roboto'>Ability to clearly communicate scientific and technical information.<o:p></o:p></span></li><li class=MsoNormal style='color:#363636;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l1 level1 lfo5;background:white;box-sizing: border-box'><span style='font-size:13.0pt;font-family:Roboto'>Strong oral and written communication skills.<o:p></o:p></span></li><li class=MsoNormal style='color:#363636;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l1 level1 lfo5;background:white;box-sizing: border-box'><span style='font-size:13.0pt;font-family:Roboto'>Aptitude for problem-solving and attention to detail.<o:p></o:p></span></li><li class=MsoNormal style='color:#363636;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l1 level1 lfo5;background:white;box-sizing: border-box'><span style='font-size:13.0pt;font-family:Roboto'>Ability to provide efficient and detailed internal and external customer support and satisfaction.<o:p></o:p></span></li><li class=MsoNormal style='color:#363636;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l1 level1 lfo5;background:white;box-sizing: border-box'><span style='font-size:13.0pt;font-family:Roboto'>Ability to work on multiple teams that have diverse missions and operating styles.<o:p></o:p></span></li><li class=MsoNormal style='color:#363636;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l1 level1 lfo5;background:white;box-sizing: border-box'><span style='font-size:13.0pt;font-family:Roboto'>Ability to work independently in an unstructured, collaborative environment.<o:p></o:p></span></li><li class=MsoNormal style='color:#363636;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l1 level1 lfo5;background:white;box-sizing: border-box'><span style='font-size:13.0pt;font-family:Roboto'>Ability to prioritize, manage, and track simultaneous and continuing unresolved tasks.<o:p></o:p></span></li><li class=MsoNormal style='color:#363636;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l1 level1 lfo5;background:white;box-sizing: border-box'><span style='font-size:13.0pt;font-family:Roboto'>Strong interest in teamwork and helping others.<o:p></o:p></span></li><li class=MsoNormal style='color:#363636;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l1 level1 lfo5;background:white;box-sizing: border-box'><span style='font-size:13.0pt;font-family:Roboto'>Excellent customer service. <o:p></o:p></span></li><li class=MsoNormal style='color:#363636;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l1 level1 lfo5;background:white;box-sizing: border-box'><span style='font-size:13.0pt;font-family:Roboto'>Familiarization with data visualization and analysis packages.<o:p></o:p></span></li></ul><p class=MsoNormal>What We Would Like You To Have<span style='font-size:12.0pt;font-family:"Times New Roman",serif'><o:p></o:p></span></p><h3 style='margin-top:0in;background:white;box-sizing: border-box;clip:rect(0px, 0px, 0px, 0px);overflow:hidden'><span style='font-family:Roboto;color:#363636'>What We Would Like You To Have<o:p></o:p></span></h3><ul type=disc><li class=MsoNormal style='color:#363636;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l4 level1 lfo6;background:white;box-sizing: border-box'><span style='font-size:13.0pt;font-family:Roboto'>Master’s degree in a science discipline, preferably in an earth science discipline.<o:p></o:p></span></li><li class=MsoNormal style='color:#363636;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l4 level1 lfo6;background:white;box-sizing: border-box'><span style='font-size:13.0pt;font-family:Roboto'>Experience using GIS software packages.<o:p></o:p></span></li><li class=MsoNormal style='color:#363636;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l4 level1 lfo6;background:white;box-sizing: border-box'><span style='font-size:13.0pt;font-family:Roboto'>Knowledge of Unix.<o:p></o:p></span></li><li class=MsoNormal style='color:#363636;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l4 level1 lfo6;background:white;box-sizing: border-box'><span style='font-size:13.0pt;font-family:Roboto'>Experience working with programming languages, such as Matlab, Python, and/or IDL.<o:p></o:p></span></li><li class=MsoNormal style='color:#363636;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l4 level1 lfo6;background:white;box-sizing: border-box'><span style='font-size:13.0pt;font-family:Roboto'>Assertive in communicating end-user needs.<o:p></o:p></span></li><li class=MsoNormal style='color:#363636;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l4 level1 lfo6;background:white;box-sizing: border-box'><span style='font-size:13.0pt;font-family:Roboto'>Ability to accommodate some travel.<o:p></o:p></span></li></ul><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;background:white'><span style='font-size:13.0pt;font-family:Roboto;color:#363636'><o:p> </o:p></span></p><p class=MsoNormal><o:p> </o:p></p></div></body></html>