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<div class="WordSection1">
<p class="MsoNormal"><span style="mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif;color:black">Dear Mailing list,<o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
<div>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif;color:black">I am sharing the following job vacancy for:
<o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
</div>
<div>
<p class="MsoNormal" style="mso-margin-top-alt:12.0pt;margin-right:0cm;margin-bottom:3.0pt;margin-left:0cm;page-break-after:avoid">
<b><span style="font-size:18.0pt;font-family:"Arial",sans-serif;color:#064E83;mso-fareast-language:EN-US">Graduate User Support Analyst - Copernicus<o:p></o:p></span></b></p>
<div style="mso-element:para-border-div;border:none;border-bottom:dotted #064E83 1.0pt;padding:0cm 0cm 9.0pt 0cm">
<p class="MsoNormal" style="mso-margin-top-alt:24.0pt;margin-right:0cm;margin-bottom:3.0pt;margin-left:18.0pt;text-indent:-18.0pt;line-height:12.0pt;mso-line-height-rule:exactly;text-autospace:none;border:none;padding:0cm">
<span style="font-size:13.0pt;font-family:"Arial",sans-serif;color:#064E83">Position information<o:p></o:p></span></p>
</div>
<p class="MsoNormal" style="line-height:12.0pt;mso-line-height-rule:exactly"><span style="font-size:9.5pt;font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<table class="MsoTableGrid" border="1" cellspacing="0" cellpadding="0" width="567" style="width:15.0cm;margin-left:2.85pt;border-collapse:collapse;border:none">
<tbody>
<tr>
<td width="279" style="width:209.5pt;border:solid windowtext 1.0pt;padding:2.85pt 2.85pt 2.85pt 2.85pt">
<p class="MsoNormal" style="margin-bottom:6.0pt;line-height:12.0pt;mso-line-height-rule:exactly">
<b><span style="font-size:9.5pt;font-family:"Arial",sans-serif;mso-fareast-language:EN-US">Vacancy No.:</span></b><span style="font-size:9.5pt;font-family:"Times New Roman",serif;mso-fareast-language:EN-US"> </span><span style="font-size:9.5pt;font-family:"Arial",sans-serif;mso-fareast-language:EN-US">VN19-11<o:p></o:p></span></p>
</td>
<td width="288" style="width:215.75pt;border:solid windowtext 1.0pt;border-left:none;padding:2.85pt 2.85pt 2.85pt 2.85pt">
<p class="MsoNormal" style="margin-bottom:6.0pt"><b><span style="font-size:9.5pt;font-family:"Arial",sans-serif;mso-fareast-language:EN-US">Department:</span></b><span style="font-size:9.5pt;font-family:"Arial",sans-serif;mso-fareast-language:EN-US"> Forecast
<b><o:p></o:p></b></span></p>
</td>
</tr>
<tr>
<td width="279" style="width:209.5pt;border:solid windowtext 1.0pt;border-top:none;padding:2.85pt 2.85pt 2.85pt 2.85pt">
<p class="MsoNormal"><b><span style="font-size:9.5pt;font-family:"Arial",sans-serif;mso-fareast-language:EN-US">Grade:</span></b><span style="font-size:9.5pt;font-family:"Arial",sans-serif;mso-fareast-language:EN-US"> A1<o:p></o:p></span></p>
</td>
<td width="288" style="width:215.75pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:2.85pt 2.85pt 2.85pt 2.85pt">
<p class="MsoNormal"><b><span style="font-size:9.5pt;font-family:"Arial",sans-serif;mso-fareast-language:EN-US">Section:
</span></b><span style="font-size:9.5pt;font-family:"Arial",sans-serif;mso-fareast-language:EN-US">User Support<o:p></o:p></span></p>
</td>
</tr>
<tr>
<td width="279" style="width:209.5pt;border:solid windowtext 1.0pt;border-top:none;padding:2.85pt 2.85pt 2.85pt 2.85pt">
<p class="MsoNormal" style="margin-bottom:6.0pt"><b><span style="font-size:9.5pt;font-family:"Arial",sans-serif;mso-fareast-language:EN-US">Job Ref. No.:
</span></b><span style="font-size:9.5pt;font-family:"Arial",sans-serif;mso-fareast-language:EN-US">STF-PS/19-11<o:p></o:p></span></p>
</td>
<td width="288" style="width:215.75pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:2.85pt 2.85pt 2.85pt 2.85pt">
<p class="MsoNormal"><b><span style="font-size:9.5pt;font-family:"Arial",sans-serif;mso-fareast-language:EN-US">Reports to:
</span></b><span style="font-size:9.5pt;font-family:"Arial",sans-serif;mso-fareast-language:EN-US">Copernicus User Support Team Leader<o:p></o:p></span></p>
</td>
</tr>
<tr>
<td width="279" style="width:209.5pt;border:solid windowtext 1.0pt;border-top:none;padding:2.85pt 2.85pt 2.85pt 2.85pt">
<p class="MsoNormal"><b><span style="font-size:9.5pt;font-family:"Arial",sans-serif;mso-fareast-language:EN-US">Publication Date:
</span></b><span style="font-size:9.5pt;font-family:"Arial",sans-serif;mso-fareast-language:EN-US">13 March 2019<b><o:p></o:p></b></span></p>
</td>
<td width="288" style="width:215.75pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:2.85pt 2.85pt 2.85pt 2.85pt">
<p class="MsoNormal" style="line-height:12.0pt;mso-line-height-rule:exactly"><b><span style="font-size:9.5pt;font-family:"Arial",sans-serif;mso-fareast-language:EN-US">Closing Date:
</span></b><span style="font-size:9.5pt;font-family:"Arial",sans-serif;mso-fareast-language:EN-US">16 April 2019<o:p></o:p></span></p>
</td>
</tr>
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<div style="mso-element:para-border-div;border:none;border-bottom:dotted #064E83 1.0pt;padding:0cm 0cm 9.0pt 0cm">
<p class="MsoNormal" style="mso-margin-top-alt:24.0pt;margin-right:0cm;margin-bottom:3.0pt;margin-left:18.0pt;text-indent:-18.0pt;line-height:12.0pt;mso-line-height-rule:exactly;text-autospace:none;border:none;padding:0cm">
<span style="font-size:13.0pt;font-family:"Arial",sans-serif;color:#064E83;mso-fareast-language:EN-US">About ECMWF
<o:p></o:p></span></p>
</div>
<p class="MsoNormal" style="mso-margin-top-alt:6.0pt;margin-right:0cm;margin-bottom:6.0pt;margin-left:0cm;line-height:12.0pt;mso-line-height-rule:exactly">
<span style="font-size:9.5pt;font-family:"Arial",sans-serif">ECMWF is both a research institute and a 24/7 operational service, producing and disseminating numerical weather predictions to its Member States. ECMWF carries out scientific and technical research
 directed to the improvement of its forecasts, collects and processes large amounts of observations, and manages a long-term archive of meteorological data. Satellite and in situ observations provide the information for up-to-date global analyses and climate
 reanalyses of the atmosphere, ocean and land surface. <o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:6.0pt;margin-right:0cm;margin-bottom:6.0pt;margin-left:0cm;line-height:12.0pt;mso-line-height-rule:exactly">
<span style="font-size:9.5pt;font-family:"Arial",sans-serif">For details, see <a href="http://www.ecmwf.int/" target="_blank">
<b><span style="color:#064E83;text-decoration:none">www.ecmwf.int/</span></b></a>.<span style="color:#064E83"><o:p></o:p></span></span></p>
<p class="MsoNormal" style="margin-bottom:6.0pt;line-height:12.0pt;mso-line-height-rule:exactly">
<span style="font-size:9.5pt;font-family:"Arial",sans-serif">ECMWF has been entrusted to operate the Copernicus Atmosphere Monitoring Service (CAMS) and the Copernicus Climate Change Service (C3S) on behalf of the European Commission until the end of 2020.
 Copernicus is the European Union (EU) flagship Earth-observation programme. The programme ensures operational monitoring of the atmosphere, oceans, and continental surfaces, and will provide reliable, validated information services for a range of environmental
 and security applications<b><span style="color:#064E83">. </span></b><span style="color:#064E83"><o:p></o:p></span></span></p>
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<span style="font-size:9.5pt;font-family:"Arial",sans-serif">The </span><b><span style="font-size:9.5pt;font-family:"Arial",sans-serif;color:#064E83">Copernicus Atmosphere Monitoring Service (CAMS)</span></b><span style="font-size:9.5pt;font-family:"Arial",sans-serif">
 provides consistent and quality-controlled information related to air pollution and health, solar energy, greenhouse gases and climate forcing, everywhere in the world. For details, see
</span><span style="font-size:9.5pt;font-family:"Arial",sans-serif"><a href="http://www.atmosphere.copernicus.eu/" target="_blank"><b><span style="color:#064E83;text-decoration:none">www.atmosphere.copernicus.eu/</span></b></a><b><span style="color:#064E83"><o:p></o:p></span></b></span></p>
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<span style="font-size:9.5pt;font-family:"Arial",sans-serif">The </span><b><span style="font-size:9.5pt;font-family:"Arial",sans-serif;color:#064E83">Copernicus Climate Change Service (C3S)
</span></b><span style="font-size:9.5pt;font-family:"Arial",sans-serif">provides authoritative information about the past, present and future climate, as well as tools to enable climate change mitigation and adaptation strategies by policy makers and businesses.
 For details, see </span><span style="font-size:9.5pt;font-family:"Arial",sans-serif"><a href="http://www.climate.copernicus.eu/" target="_blank"><b><span style="color:#064E83;text-decoration:none">www.climate.copernicus.eu/</span></b></a><b><span style="color:#064E83"><o:p></o:p></span></b></span></p>
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<b><span style="font-size:9.5pt;font-family:"Arial",sans-serif;color:#064E83"><o:p> </o:p></span></b></p>
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<span style="font-size:13.0pt;font-family:"Arial",sans-serif;color:#064E83"><o:p> </o:p></span></p>
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<span style="font-size:13.0pt;font-family:"Arial",sans-serif;color:#064E83">Summary of the role<o:p></o:p></span></p>
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<span style="font-size:9.5pt;font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
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<span style="font-size:9.5pt;font-family:"Arial",sans-serif">The Copernicus User Support team plays a vital role in supporting both the Copernicus Atmosphere Monitoring Service (CAMS) and the Copernicus Climate Change Service (C3S) user communities, by providing
 advice on the use of the services through swift diagnosis and resolution of technical and procedural problems.<o:p></o:p></span></p>
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<span style="font-size:9.5pt;font-family:"Arial",sans-serif">The User Support team provides 1<sup>st</sup>-level and 2<sup>nd</sup>-level support and manages the 3<sup>rd</sup>-level user support for both the CAMS and C3S, as follows:<o:p></o:p></span></p>
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<li class="MsoNormal" style="margin-top:6.0pt;margin-bottom:6.0pt;margin-left:-18.0pt;line-height:12.0pt;mso-line-height-rule:exactly;mso-list:l1 level1 lfo1">
<span style="font-size:9.5pt;font-family:"Arial",sans-serif">1st-level and 2nd-level support involves analysing queries, understanding and clarifying what the users want to achieve, providing solutions and recommendations where appropriate in a timely and professional
 manner.<o:p></o:p></span></li><li class="MsoNormal" style="margin-top:6.0pt;margin-bottom:6.0pt;margin-left:-18.0pt;line-height:12.0pt;mso-line-height-rule:exactly;mso-list:l1 level1 lfo1">
<span style="font-size:9.5pt;font-family:"Arial",sans-serif">3rd-level support involves providing in-depth answers to queries, working with internal and external domain experts so that knowledge can be transferred to supporting staff, and to end users.<o:p></o:p></span></li></ul>
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<span style="font-size:9.5pt;font-family:"Arial",sans-serif">The Copernicus User Support team offers its services through two key components: the Atlassian JIRA based Service Desk and the Atlassian Confluence based knowledge base. With more products, e.g. datasets,
 to come soon, the Graduate User Support Analyst will provide general support CAMS & C3S users, contribute to improve the quality of the knowledge base, and look for more innovative ways to improve the Copernicus user support quality of service.<o:p></o:p></span></p>
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<span style="font-size:9.5pt;font-family:"Arial",sans-serif">The role will enable the Graduate User Support Analyst to obtain some hands-on experience in user support at a science and data driven, highly reputable international organisation.<o:p></o:p></span></p>
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<span style="font-size:13.0pt;font-family:"Arial",sans-serif;color:#064E83">Main duties and key responsibilities<o:p></o:p></span></p>
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<![if !supportLists]><span style="font-size:9.5pt;font-family:Symbol;color:#44546A"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">       
</span></span></span><![endif]><span style="font-size:9.5pt;font-family:"Arial",sans-serif">Providing user support to CAMS & C3S products<o:p></o:p></span></p>
<ul style="margin-top:0cm" type="disc">
<li class="MsoNormalCxSpMiddle" style="margin-top:3.0pt;margin-bottom:3.0pt;margin-left:-18.0pt;mso-add-space:auto;line-height:12.0pt;mso-line-height-rule:exactly;mso-list:l0 level1 lfo2">
<span style="font-size:9.5pt;font-family:"Arial",sans-serif">Developing, maintaining and continuously improving tools and documents, in knowledge base<o:p></o:p></span></li><li class="MsoNormalCxSpMiddle" style="margin-top:3.0pt;margin-bottom:3.0pt;margin-left:-18.0pt;mso-add-space:auto;line-height:12.0pt;mso-line-height-rule:exactly;mso-list:l0 level1 lfo2">
<span style="font-size:9.5pt;font-family:"Arial",sans-serif">Helping to improve the quality of the user support service, e.g. user satisfaction<o:p></o:p></span></li><li class="MsoNormalCxSpMiddle" style="margin-top:3.0pt;margin-bottom:3.0pt;margin-left:-18.0pt;mso-add-space:auto;line-height:12.0pt;mso-line-height-rule:exactly;mso-list:l0 level1 lfo2">
<span style="font-size:9.5pt;font-family:"Arial",sans-serif">Providing general support to the team
<o:p></o:p></span></li></ul>
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<span style="font-size:13.0pt;font-family:"Arial",sans-serif;color:#064E83">Personal attributes<o:p></o:p></span></p>
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<![if !supportLists]><span style="font-size:9.5pt;font-family:Symbol;color:#44546A"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">         
</span></span></span><![endif]><span style="font-size:9.5pt;font-family:"Arial",sans-serif">Strong interpersonal and communication skills, listening to and respecting the views of others<o:p></o:p></span></p>
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<![if !supportLists]><span style="font-size:9.5pt;font-family:Symbol;color:#44546A"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">         
</span></span></span><![endif]><span style="font-size:9.5pt;font-family:"Arial",sans-serif">Good analytical and problem-solving skills<o:p></o:p></span></p>
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<![if !supportLists]><span style="font-size:9.5pt;font-family:Symbol;color:#44546A"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">         
</span></span></span><![endif]><span style="font-size:9.5pt;font-family:"Arial",sans-serif">An interest in identifying, investigating and resolving technical problems and articulating an appropriate solution<o:p></o:p></span></p>
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<![if !supportLists]><span style="font-size:9.5pt;font-family:Symbol;color:#44546A"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">         
</span></span></span><![endif]><span style="font-size:9.5pt;font-family:"Arial",sans-serif">Eager to learn and share lessons learned with colleagues<o:p></o:p></span></p>
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<![if !supportLists]><span style="font-size:9.5pt;font-family:Symbol;color:#44546A"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">         
</span></span></span><![endif]><span style="font-size:9.5pt;font-family:"Arial",sans-serif;color:black">Ability to work with people from different backgrounds<o:p></o:p></span></p>
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<![if !supportLists]><span style="font-size:9.5pt;font-family:Symbol;color:#44546A"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">         
</span></span></span><![endif]><span style="font-size:9.5pt;font-family:"Arial",sans-serif">Dedication and enthusiasm to work in a small team<o:p></o:p></span></p>
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<span style="font-size:13.0pt;font-family:"Arial",sans-serif;color:#064E83">Qualifications and experience required
<o:p></o:p></span></p>
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<span style="font-size:9.5pt;font-family:"Arial",sans-serif;mso-fareast-language:EN-US">Education<o:p></o:p></span></p>
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<span style="font-size:9.5pt;font-family:"Arial",sans-serif;mso-fareast-language:EN-US">A university Master degree in science, meteorology, physics, applied mathematics, computational science or similar is required.
<o:p></o:p></span></p>
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<span style="font-size:9.5pt;font-family:"Arial",sans-serif;mso-fareast-language:EN-US">Experience<o:p></o:p></span></p>
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<b><span style="font-size:9.5pt;font-family:"Arial",sans-serif;mso-fareast-language:EN-US">Applicants for this position may be:<o:p></o:p></span></b></p>
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<span style="font-size:9.5pt;font-family:"Arial",sans-serif;mso-fareast-language:EN-US">Current students - in the last year of their Master’s Degree with completion expected between now and early Summer 2019.<o:p></o:p></span></p>
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<span style="font-size:9.5pt;font-family:"Arial",sans-serif;mso-fareast-language:EN-US">Or recent Master’s Graduates.<o:p></o:p></span></p>
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<span style="font-size:9.5pt;font-family:"Arial",sans-serif;mso-fareast-language:EN-US">Knowledge and skills (including language)<o:p></o:p></span></p>
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<span style="font-size:9.5pt;font-family:"Arial",sans-serif;mso-fareast-language:EN-US">Candidates must be able to work effectively in English and interviews will be conducted in English.<o:p></o:p></span></p>
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<span style="font-size:9.5pt;font-family:"Arial",sans-serif;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
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<span style="font-size:9.5pt;font-family:"Arial",sans-serif;mso-fareast-language:EN-US">A good knowledge of one of the Centre’s other working languages (French or German) would be an advantage.<o:p></o:p></span></p>
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<span style="font-size:13.0pt;font-family:"Arial",sans-serif;color:#064E83">Other information<o:p></o:p></span></p>
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<b><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#064E83">Grade remuneration<o:p></o:p></span></b></p>
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<span style="font-size:9.5pt;font-family:"Arial",sans-serif">The </span><span style="font-size:9.5pt;font-family:"Arial",sans-serif">successful</span><span style="font-size:9.5pt;font-family:"Arial",sans-serif"> candidate will be recruited at the
<b>A1</b> grade, according to the scales of the Co‑ordinated Organisations and the annual basic salary will be
<b>£46,353.96 </b>net of tax. This position is assigned to the employment category
<b>STF-PS</b> as defined in the Staff Regulations.<o:p></o:p></span></p>
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<span style="font-size:9.5pt;font-family:"Arial",sans-serif">Full </span><span style="font-size:9.5pt;font-family:"Arial",sans-serif">details</span><span style="font-size:9.5pt;font-family:"Arial",sans-serif"> of salary scales and allowances are available on
 the ECMWF website at <b><span style="color:#064E83">www.ecmwf.int/en/about/jobs</span></b>, including the Centre’s Staff Regulations regarding the terms and conditions of employment.<o:p></o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#064E83">Starting date</span></b><b><span style="font-size:9.0pt;font-family:"Arial",sans-serif">:
</span></b><span style="font-size:9.5pt;font-family:"Arial",sans-serif">As soon as possible but not later than Summer 2019.<o:p></o:p></span></p>
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<b><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#064E83">Length of contract:</span></b><span style="font-size:9.5pt;font-family:"Arial",sans-serif"> One-year non-renewable fixed term contract.<o:p></o:p></span></p>
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<b><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#064E83">Location:</span></b><span style="font-size:9.5pt;font-family:"Arial",sans-serif"> The role will be based in the Reading area, in Berkshire, United Kingdom.<o:p></o:p></span></p>
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<span style="font-size:13.0pt;font-family:"Arial",sans-serif;color:#064E83">How to apply<o:p></o:p></span></p>
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<span style="font-size:9.5pt;font-family:"Arial",sans-serif">Please </span><span style="font-size:9.5pt;font-family:"Arial",sans-serif">apply</span><span style="font-size:9.5pt;font-family:"Arial",sans-serif"> by completing the online application form available
 at <b><span style="color:#064E83">www.ecmwf.int/en/about/jobs.</span></b></span><b><span style="font-size:9.5pt;font-family:Arial-BoldMT;color:#2A68A2"><o:p></o:p></span></b></p>
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<b><span style="font-size:9.5pt;font-family:"Arial",sans-serif">To contact the ECMWF Recruitment Team, please email jobs@ecmwf.int.<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height:12.0pt;mso-line-height-rule:exactly"><i><span style="font-size:9.5pt;font-family:"Arial",sans-serif">At ECMWF, we consider an inclusive environment as key for our success. We are dedicated to ensuring a workplace that
 embraces diversity and provides equal opportunities for all, without distinction as to race, gender, age, marital status, social status, disability, sexual orientation, religion, personality, ethnicity and culture. We value the benefits derived from a diverse
 workforce and are committed to having staff that reflect the diversity of the countries that are part of our community, in an environment that nurtures equality and inclusion.</span></i><span style="font-size:9.5pt;font-family:"Arial",sans-serif"><o:p></o:p></span></p>
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<span style="font-size:9.5pt;font-family:"Arial",sans-serif">Staff are usually recruited from among nationals of the Member States and Co-operating States.<o:p></o:p></span></p>
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<span style="font-size:9.5pt;font-family:"Arial",sans-serif">Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, former Yugoslav Republic of Macedonia, France, Hungary, Germany, Greece, Iceland, Ireland, Italy, Latvia, Lithuania,
 Luxembourg, Montenegro, the Netherlands, Norway, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey and the United Kingdom.<o:p></o:p></span></p>
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<span style="font-size:9.5pt;font-family:"Arial",sans-serif">Staff from non-ECMWF States may be considered in exceptional cases.
<o:p></o:p></span></p>
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<span style="font-size:9.5pt;font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt"><b><span style="font-family:"Trebuchet MS",sans-serif;color:#4D4D4D">Julie Palmer
</span></b><b><span style="font-size:7.5pt;font-family:"Tahoma",sans-serif;color:#AAAAAA"><br>
</span></b><b><span style="font-family:"Trebuchet MS",sans-serif;color:gray">Recruitment and Talent Management Officer
</span></b><b><span style="font-size:7.5pt;font-family:"Tahoma",sans-serif;color:gray"><br>
</span></b><b><span style="font-family:"Trebuchet MS",sans-serif;color:gray">ECMWF | HR Section
</span></b><b><span style="font-size:7.5pt;font-family:"Tahoma",sans-serif;color:gray"><br>
</span></b><b><span style="font-family:"Trebuchet MS",sans-serif;color:gray">e: </span>
</b><a href="mailto:julie.palmer@ecmwf.int"><span style="font-family:"Trebuchet MS",sans-serif">julie.palmer@ecmwf.int</span></a><b><span style="font-family:"Trebuchet MS",sans-serif;color:gray"> t: +44 1189 49 9161
</span></b><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif;color:black"><o:p></o:p></span></p>
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