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<p class="MsoNormal"><span style="mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif;color:black">Dear Mailing List,
<o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
<div>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif;color:black">Another exciting opportunity at ECMWF for a:
<o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
</div>
<div>
<p class="MsoNormal" style="mso-margin-top-alt:12.0pt;margin-right:0cm;margin-bottom:3.0pt;margin-left:0cm;page-break-after:avoid">
<b><span style="font-size:18.0pt;font-family:"Arial",sans-serif;color:#1F497D;mso-fareast-language:EN-US">Analyst - User Support<o:p></o:p></span></b></p>
<div style="mso-element:para-border-div;border:none;border-bottom:dotted #064E83 1.0pt;padding:0cm 0cm 9.0pt 0cm">
<p class="MsoNormal" style="mso-margin-top-alt:24.0pt;margin-right:0cm;margin-bottom:3.0pt;margin-left:18.0pt;text-indent:-18.0pt;line-height:12.0pt;mso-line-height-rule:exactly;text-autospace:none;border:none;padding:0cm">
<span style="font-size:13.0pt;font-family:"Arial",sans-serif;color:#064E83">Position information<o:p></o:p></span></p>
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<![if !supportLists]><span style="font-size:9.5pt;font-family:"Arial",sans-serif"><span style="mso-list:Ignore">1.<span style="font:7.0pt "Times New Roman"">               
</span></span></span><![endif]><span style="font-size:9.5pt;font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:9.5pt;font-family:"Arial",sans-serif;mso-fareast-language:EN-US">Vacancy No.:</span></b><span style="font-size:9.5pt;font-family:"Times New Roman",serif;mso-fareast-language:EN-US"> </span><span style="font-size:9.5pt;font-family:"Arial",sans-serif;mso-fareast-language:EN-US">VN18-33<o:p></o:p></span></p>
</td>
<td width="288" style="width:215.75pt;border:solid windowtext 1.0pt;border-left:none;padding:2.85pt 2.85pt 2.85pt 2.85pt">
<p class="MsoNormal"><b><span style="font-size:9.5pt;font-family:"Arial",sans-serif;mso-fareast-language:EN-US">Department:</span></b><span style="font-size:9.5pt;font-family:"Arial",sans-serif;mso-fareast-language:EN-US"> Forecast<b><o:p></o:p></b></span></p>
</td>
</tr>
<tr>
<td width="279" style="width:209.5pt;border:solid windowtext 1.0pt;border-top:none;padding:2.85pt 2.85pt 2.85pt 2.85pt">
<p class="MsoNormal"><b><span style="font-size:9.5pt;font-family:"Arial",sans-serif;mso-fareast-language:EN-US">Grade:</span></b><span style="font-size:9.5pt;font-family:"Arial",sans-serif;mso-fareast-language:EN-US"> A2<o:p></o:p></span></p>
</td>
<td width="288" style="width:215.75pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:2.85pt 2.85pt 2.85pt 2.85pt">
<p class="MsoNormal"><b><span style="font-size:9.5pt;font-family:"Arial",sans-serif;mso-fareast-language:EN-US">Section:</span></b><span style="font-size:9.5pt;font-family:"Arial",sans-serif;mso-fareast-language:EN-US"> User Support<o:p></o:p></span></p>
</td>
</tr>
<tr>
<td width="279" style="width:209.5pt;border:solid windowtext 1.0pt;border-top:none;padding:2.85pt 2.85pt 2.85pt 2.85pt">
<p class="MsoNormal"><b><span style="font-size:9.5pt;font-family:"Arial",sans-serif;mso-fareast-language:EN-US">Job Ref. No.: </span></b><span style="font-size:9.5pt;font-family:"Arial",sans-serif;mso-fareast-language:EN-US">STF-PL/18-33<b><o:p></o:p></b></span></p>
</td>
<td width="288" style="width:215.75pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:2.85pt 2.85pt 2.85pt 2.85pt">
<p class="MsoNormal"><b><span style="font-size:9.5pt;font-family:"Arial",sans-serif;mso-fareast-language:EN-US">Reports to:</span></b><span style="font-size:9.5pt;font-family:"Arial",sans-serif;mso-fareast-language:EN-US"> Copernicus User Support Team Leader<o:p></o:p></span></p>
</td>
</tr>
<tr>
<td width="279" style="width:209.5pt;border:solid windowtext 1.0pt;border-top:none;padding:2.85pt 2.85pt 2.85pt 2.85pt">
<p class="MsoNormal"><b><span style="font-size:9.5pt;font-family:"Arial",sans-serif;mso-fareast-language:EN-US">Publication Date:</span></b><span style="font-size:9.5pt;font-family:"Arial",sans-serif;mso-fareast-language:EN-US"> 4 September 2018<o:p></o:p></span></p>
</td>
<td width="288" style="width:215.75pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:2.85pt 2.85pt 2.85pt 2.85pt">
<p class="MsoNormal" style="line-height:12.0pt;mso-line-height-rule:exactly"><b><span style="font-size:9.5pt;font-family:"Arial",sans-serif;mso-fareast-language:EN-US">Closing Date:</span></b><span style="font-size:9.5pt;font-family:"Arial",sans-serif;mso-fareast-language:EN-US">
 22 October 2018<o:p></o:p></span></p>
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<span style="font-size:13.0pt;font-family:"Arial",sans-serif;color:#064E83;mso-fareast-language:EN-US">About ECMWF<o:p></o:p></span></p>
</div>
<p class="MsoNormal" style="mso-margin-top-alt:6.0pt;margin-right:0cm;margin-bottom:6.0pt;margin-left:0cm;line-height:12.0pt;mso-line-height-rule:exactly">
<span style="font-size:9.5pt;font-family:"Arial",sans-serif">ECMWF is both a research institute and a 24/7 operational service, producing and disseminating numerical weather predictions to its Member States. ECMWF carries out scientific and technical research
 directed to the improvement of its forecasts, collects and processes large amounts of observations, and manages a long-term archive of meteorological data. Satellite and in situ observations provide the information for up-to-date global analyses and climate
 reanalyses of the atmosphere, ocean and land surface. <o:p></o:p></span></p>
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<span style="font-size:9.5pt;font-family:"Arial",sans-serif">For details, see <a href="http://www.ecmwf.int/" target="_blank">
<b><span style="color:#064E83;text-decoration:none">www.ecmwf.int/</span></b></a>.<span style="color:#064E83"><o:p></o:p></span></span></p>
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<span style="font-size:9.5pt;font-family:"Arial",sans-serif">ECMWF has been entrusted to operate the Copernicus Atmosphere Monitoring Service (CAMS) and the Copernicus Climate Change Service (C3S) on behalf of the European Commission until the end of 2020.
 Copernicus is the European Union (EU) flagship Earth-observation programme. The programme ensures operational monitoring of the atmosphere, oceans, and continental surfaces, and will provide reliable, validated information services for a range of environmental
 and security applications<b><span style="color:#064E83">. </span></b><span style="color:#064E83"><o:p></o:p></span></span></p>
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<span style="font-size:13.0pt;font-family:"Arial",sans-serif;color:#064E83">Summary of the role<o:p></o:p></span></p>
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<span style="font-size:9.5pt;font-family:"Arial",sans-serif">The Copernicus User Support Team provides 1<sup>st</sup>-level and 2<sup>nd</sup>-level support and manages the 3<sup>rd</sup>-level user support for both the Copernicus Atmosphere Monitoring Service
 (CAMS) and the Copernicus Climate Change Service (C3S). The team plays a vital role in supporting both the CAMS and C3S user communities by providing advice on the use of the services through swift diagnosis and resolution of technical and procedural problems.
 The role requires a good understanding of both the users’ needs and the services offered as part of CAMS and C3S.<o:p></o:p></span></p>
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<span style="font-size:9.5pt;font-family:"Arial",sans-serif">1<sup>st</sup>-level and 2<sup>nd</sup>-level support involve analysing queries, understanding and clarifying what the users want to achieve, providing solutions and recommendations where appropriate
 in a timely and professional manner</span><span style="font-size:9.5pt;font-family:"Arial",sans-serif"><o:p></o:p></span></p>
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<span style="font-size:9.5pt;font-family:"Arial",sans-serif">3<sup>rd</sup>-level support involves providing in-depth answers to queries, working with internal and external domain experts so that knowledge can be transferred to supporting staff, and to end
 users. Management of the user support function provided by CAMS and C3S contractors is part of the role<o:p></o:p></span></p>
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<span style="font-size:9.5pt;font-family:"Arial",sans-serif">As the User Support Analyst is a customer focussed role, s/he will interact with users both internally and externally. The role calls for an individual with excellent communication skills, both written
 and verbal. S/he will be working with a degree of autonomy with the ability to work under some pressure to meet the timely needs of the users.<o:p></o:p></span></p>
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<span style="font-size:13.0pt;font-family:"Arial",sans-serif;color:#064E83">Main duties and key responsibilities<o:p></o:p></span></p>
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<span style="font-size:9.5pt;font-family:"Arial",sans-serif">Providing user support and technical advice for both CAMS & C3S products<o:p></o:p></span></p>
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<span style="font-size:9.5pt;font-family:"Arial",sans-serif">Developing, maintaining and continuously improving tools and documentation, including service desk and knowledge base<o:p></o:p></span></p>
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<span style="font-size:9.5pt;font-family:"Arial",sans-serif">Monitoring the quality of the user support service, e.g. user satisfaction<o:p></o:p></span></p>
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<span style="font-size:9.5pt;font-family:"Arial",sans-serif">Developing scripts and tools to facilitate the use of CAMS & C3S products<o:p></o:p></span></p>
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<span style="font-size:9.5pt;font-family:"Arial",sans-serif">Contributing to user uptake, training and other relevant events<o:p></o:p></span></p>
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<span style="font-size:9.5pt;font-family:"Arial",sans-serif">Other related ad-hoc tasks as required<o:p></o:p></span></p>
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<span style="font-size:13.0pt;font-family:"Arial",sans-serif;color:#064E83">Personal attributes<o:p></o:p></span></p>
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<span style="font-size:9.5pt;font-family:"Arial",sans-serif">Excellent interpersonal and communication skills, listening to and respecting the views of others<o:p></o:p></span></p>
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<span style="font-size:9.5pt;font-family:"Arial",sans-serif">Ability to communicate with and understand the complex requirements of users in the use of large volumes of data and software<o:p></o:p></span></p>
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<span style="font-size:9.5pt;font-family:"Arial",sans-serif">Ability to communicate technical concepts clearly to both non-technical and technical people<o:p></o:p></span></p>
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<span style="font-size:9.5pt;font-family:"Arial",sans-serif">Good analytical and problem-solving skills with a proactive approach<o:p></o:p></span></p>
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<span style="font-size:9.5pt;font-family:"Arial",sans-serif">An interest in identifying, investigating and resolving technical problems and articulating an appropriate solution<o:p></o:p></span></p>
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<span style="font-size:9.5pt;font-family:"Arial",sans-serif">Ability to work under pressure and to interact with demanding users<o:p></o:p></span></p>
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<span style="font-size:9.5pt;font-family:"Arial",sans-serif">Flexibility to adapt to changing organisational priorities and user needs<o:p></o:p></span></p>
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<span style="font-size:9.5pt;font-family:"Arial",sans-serif">Ability to work collaboratively, sharing expertise and lessons learned with colleagues<o:p></o:p></span></p>
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<span style="font-size:9.5pt;font-family:"Arial",sans-serif">Dedication and enthusiasm to work in a small team<o:p></o:p></span></p>
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<span style="font-size:13.0pt;font-family:"Arial",sans-serif;color:#064E83">Qualifications and experience required
<o:p></o:p></span></p>
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<span style="font-size:9.5pt;font-family:"Arial",sans-serif;mso-fareast-language:EN-US">Education<o:p></o:p></span></p>
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<span style="font-size:9.5pt;font-family:"Arial",sans-serif;mso-fareast-language:EN-US">A university degree, or equivalent, in a scientific discipline, e.g. meteorology, (atmospheric) physics, applied mathematics and computational science.</span><span style="font-size:9.5pt;font-family:"Arial",sans-serif;mso-fareast-language:EN-US"><o:p></o:p></span></p>
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<span style="font-size:9.5pt;font-family:"Arial",sans-serif;mso-fareast-language:EN-US">Experience<o:p></o:p></span></p>
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<span style="font-size:9.5pt;font-family:"Arial",sans-serif;mso-fareast-language:EN-US">Good demonstrated experience in user support within a scientifically-oriented domain.</span><span style="font-size:9.5pt;font-family:"Arial",sans-serif;mso-fareast-language:EN-US"><o:p></o:p></span></p>
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<span style="font-size:9.5pt;font-family:"Arial",sans-serif;mso-fareast-language:EN-US">Experience of using or maintaining and supporting software codes, and Python in particular.<o:p></o:p></span></p>
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<span style="font-size:9.5pt;font-family:"Arial",sans-serif;mso-fareast-language:EN-US">Experience of using and maintaining Atlassian JIRA, JIRA Service Desk, Confluence is desirable.<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:6.0pt;margin-right:0cm;margin-bottom:6.0pt;margin-left:0cm;line-height:12.0pt;mso-line-height-rule:exactly">
<span style="font-size:9.5pt;font-family:"Arial",sans-serif;mso-fareast-language:EN-US">Experience in handling GRIB and/or NetCDF data is desirable.<o:p></o:p></span></p>
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<span style="font-size:9.5pt;font-family:"Arial",sans-serif;mso-fareast-language:EN-US">Knowledge and skills (including language)<o:p></o:p></span></p>
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<span style="font-size:9.5pt;font-family:"Arial",sans-serif;mso-fareast-language:EN-US">Good knowledge of high-level programming languages, including Python, and shell scripts on Unix/Linux, is required.</span><span style="font-size:9.5pt;font-family:"Arial",sans-serif;mso-fareast-language:EN-US"><o:p></o:p></span></p>
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<span style="font-size:9.5pt;font-family:"Arial",sans-serif;mso-fareast-language:EN-US">Good understanding of using application packages to access and process data.<o:p></o:p></span></p>
<p class="MsoNormal" style="line-height:12.0pt;mso-line-height-rule:exactly"><span style="font-size:9.5pt;font-family:"Arial",sans-serif;mso-fareast-language:EN-US">Some basic knowledge of atmospheric and/or climate data and services would be desirable.<o:p></o:p></span></p>
<p class="MsoNormal" style="line-height:12.0pt;mso-line-height-rule:exactly"><span style="font-size:9.5pt;font-family:"Arial",sans-serif;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
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<span style="font-size:9.5pt;font-family:"Arial",sans-serif;mso-fareast-language:EN-US">Candidates must be able to work effectively in English and interviews will be conducted in English.<o:p></o:p></span></p>
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<span style="font-size:9.5pt;font-family:"Arial",sans-serif;mso-fareast-language:EN-US">A good knowledge of one of the Centre’s other working languages (French or German) would be an advantage.<o:p></o:p></span></p>
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<span style="font-size:13.0pt;font-family:"Arial",sans-serif;color:#064E83">Other information<o:p></o:p></span></p>
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<span style="font-size:9.5pt;font-family:"Arial",sans-serif">The successful candidate will be recruited at the
<b>A2</b> grade, according to the scales of the Co‑ordinated Organisations and the annual salary will be
<b>£58,238.40</b> net of tax.<o:p></o:p></span></p>
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<span style="font-size:9.5pt;font-family:"Arial",sans-serif">This position is assigned to the employment category STF-PL as defined in the Staff Regulations.<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:6.0pt;margin-right:0cm;margin-bottom:6.0pt;margin-left:0cm;line-height:12.0pt;mso-line-height-rule:exactly">
<span style="font-size:9.5pt;font-family:"Arial",sans-serif">Full details of salary scales and allowances are available on the ECMWF website at
<b><span style="color:#064E83">www.ecmwf.int/en/about/jobs</span></b>, including the Centre’s Staff Regulations regarding the terms and conditions of employment.<o:p></o:p></span></p>
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<b><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#064E83">Starting date</span></b><b><span style="font-size:9.5pt;font-family:"Arial",sans-serif">:</span></b><span style="font-size:9.5pt;font-family:"Arial",sans-serif"> As soon as possible<o:p></o:p></span></p>
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<b><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#064E83">Length of contract:</span></b><span style="font-size:9.5pt;font-family:"Arial",sans-serif"> To 31<sup>st</sup> December 2020.<o:p></o:p></span></p>
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<b><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#064E83">Location:</span></b><span style="font-size:9.5pt;font-family:"Arial",sans-serif"> The role will be based in the Reading area, in Berkshire, United Kingdom.<o:p></o:p></span></p>
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<span style="font-size:13.0pt;font-family:"Arial",sans-serif;color:#064E83">How to apply<o:p></o:p></span></p>
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<span style="font-size:9.5pt;font-family:"Arial",sans-serif">Please apply by completing the online application form available at
<b><span style="color:#064E83">www.ecmwf.int/en/about/jobs.</span></b></span><b><span style="font-size:9.5pt;font-family:Arial-BoldMT;color:#2A68A2"><o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height:12.0pt;mso-line-height-rule:exactly"><i><span style="font-size:9.5pt;font-family:"Arial",sans-serif">At ECMWF, we consider an inclusive environment as key for our success. We are dedicated to ensuring a workplace that
 embraces diversity and provides equal opportunities for all, without distinction as to race, gender, age, marital status, social status, disability, sexual orientation, religion, personality, ethnicity and culture. We value the benefits derived from a diverse
 workforce and are committed to having staff that reflect the diversity of the countries that are part of our community, in an environment that nurtures equality and inclusion.</span></i><span style="font-size:9.5pt;font-family:"Arial",sans-serif"><o:p></o:p></span></p>
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<span style="font-size:9.5pt;font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
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<span style="font-size:9.5pt;font-family:"Arial",sans-serif">Staff are usually recruited from among nationals of the following Member States and Co‑operating States:
<o:p></o:p></span></p>
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<span style="font-size:9.5pt;font-family:"Arial",sans-serif">Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, the former Yugoslav Republic of Macedonia, Finland, France, Hungary, Germany, Greece, Iceland, Ireland, Israel, Italy, Latvia,
 Lithuania, Luxembourg, Montenegro, Morocco, the Netherlands, Norway, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey and the United Kingdom.<o:p></o:p></span></p>
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<span style="font-size:9.5pt;font-family:"Arial",sans-serif">Staff from other countries may be considered in exceptional cases.<o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="font-family:"Trebuchet MS",sans-serif;color:#4D4D4D">Julie Palmer
</span></b><b><span style="font-size:7.5pt;font-family:"Tahoma",sans-serif;color:#AAAAAA"><br>
</span></b><b><span style="font-family:"Trebuchet MS",sans-serif;color:gray">Recruitment and Talent Management Officer
</span></b><b><span style="font-size:7.5pt;font-family:"Tahoma",sans-serif;color:gray"><br>
</span></b><b><span style="font-family:"Trebuchet MS",sans-serif;color:gray">ECMWF | HR Section
</span></b><b><span style="font-size:7.5pt;font-family:"Tahoma",sans-serif;color:gray"><br>
</span></b><b><span style="font-family:"Trebuchet MS",sans-serif;color:gray">e: <a href="mailto:julie.palmer@ecmwf.int">
<span style="font-weight:normal">julie.palmer@ecmwf.int</span></a> t: +44 1189 49 9161
</span></b><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif;color:black"><o:p></o:p></span></p>
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