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<p class="MsoNormal"><a href="https://cires.colorado.edu/jobs/professional-research-asst-0">https://cires.colorado.edu/jobs/professional-research-asst-0</a><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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<span style="font-family:"inherit",serif;color:#333333;font-weight:normal">Professional Research Asst<o:p></o:p></span></h1>
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<span style="font-family:"Helvetica Neue",serif;color:#555555">The National Snow and Ice Data Center (NSIDC), https://nsidc.org, part of the Cooperative Institute for Research in Environmental Sciences (CIRES) at the University of Colorado Boulder, serves as
a national information and referral center in support of snow and ice research. Our mission is to make fundamental contributions to cryospheric science and excel in managing data and disseminating information in order to advance understanding of the Earth
system. This position supports the NASA Distributed Active Archive Center (DAAC) at NSIDC, part of NASA’s Earth Observing System Data and Information (EOSDIS). NSIDC DAAC stewards a diverse collection of cryospheric and related Earth science data and supports
the cryospheric research community with usage of DAAC data. <o:p></o:p></span></p>
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<span style="font-family:"Helvetica Neue",serif;color:#555555">POSITION OVERVIEW<o:p></o:p></span></p>
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<span style="font-family:"Helvetica Neue",serif;color:#555555">The National Snow and Ice Data Center (NSIDC) User Services Office (USO) is an information service for NSIDC's scientific user communities. The Data Support Specialist is a member of the User Services
Office who engages the user community to understand their science needs and provide support for NSIDC data and information services. A successful Data Support Specialist will develop detailed knowledge of the products they are assigned to support, including
understanding the scientific uses of the data and the tools used by the user community to work with the data. This knowledge is used by the Data Support Specialist to represent the user perspective in product development, providing detailed information on
all aspects of NSIDC’s user community needs. Additionally, the Data Support Specialist will work directly with users to solve problems with using NSIDC data, or to provide resources to improve understanding of the data. To accomplish these tasks, Data Support
Specialists work closely with scientists and data management staff. Data Support Specialists also represent NSIDC at conferences to support users and promote NSIDC’s data and services. The position reports to the User Services Lead.<o:p></o:p></span></p>
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<span style="font-size:22.5pt;font-family:"inherit",serif;color:#333333;font-weight:normal">Responsibilities<o:p></o:p></span></h2>
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<span style="font-family:"Helvetica Neue",serif;color:#555555">A. Data Set Development and Discipline Awareness<o:p></o:p></span></p>
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<span style="font-family:"Helvetica Neue",serif;color:#555555">● Researches data format, content, and visualization methods for assigned NSIDC data sets.<o:p></o:p></span></p>
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<span style="font-family:"Helvetica Neue",serif;color:#555555">● Develops and maintains detailed information on user requirements through user community research.<o:p></o:p></span></p>
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<span style="font-family:"Helvetica Neue",serif;color:#555555">● Participates in NSIDC Product Teams to communicate user community requirements and User Services operational needs.<o:p></o:p></span></p>
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<span style="font-family:"Helvetica Neue",serif;color:#555555">● Communicates user community requirements for tool and service development projects.<o:p></o:p></span></p>
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<span style="font-family:"Helvetica Neue",serif;color:#555555">● Participates in external system development meetings to provide NSIDC user perspective.<o:p></o:p></span></p>
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<span style="font-family:"Helvetica Neue",serif;color:#555555">● Initiates data set changes through their teams based on user requirements.<o:p></o:p></span></p>
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<span style="font-family:"Helvetica Neue",serif;color:#555555"><br>
B. Handling User Inquiries<o:p></o:p></span></p>
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<span style="font-family:"Helvetica Neue",serif;color:#555555">● Triages all incoming user requests through email, request forms, or phone.<o:p></o:p></span></p>
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<span style="font-family:"Helvetica Neue",serif;color:#555555">● Communicates with users to determine and understand their data needs, data or software problems, or support requirements.<o:p></o:p></span></p>
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<span style="font-family:"Helvetica Neue",serif;color:#555555">● Researches sources and/or seeks appropriate specialists and/or scientists to obtain information needed to respond to users.<o:p></o:p></span></p>
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<span style="font-family:"Helvetica Neue",serif;color:#555555">● Escalates requests requiring detailed data set knowledge to the appropriate team member and/or scientist when needed.<o:p></o:p></span></p>
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<span style="font-family:"Helvetica Neue",serif;color:#555555">● Maintains the User Services help desk and mass mailing software.<o:p></o:p></span></p>
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<span style="font-family:"Helvetica Neue",serif;color:#555555">C. Outreach<br>
● Contributes to the development and content of outreach materials such as brochures, newsletters, Internet postings and conference materials.<o:p></o:p></span></p>
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<span style="font-family:"Helvetica Neue",serif;color:#555555">● Attends conferences to represent NSIDC data sets and services, and to interact with the user community.<o:p></o:p></span></p>
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<span style="font-family:"Helvetica Neue",serif;color:#555555">● Reviews and manages all email notices to users regarding data set updates.<o:p></o:p></span></p>
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<span style="font-family:"Helvetica Neue",serif;color:#555555">D. General<br>
● Assertive in communicating end user needs.<o:p></o:p></span></p>
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<span style="font-family:"Helvetica Neue",serif;color:#555555">● Excellent interpersonal skills.<o:p></o:p></span></p>
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<span style="font-family:"Helvetica Neue",serif;color:#555555">● Ability to accommodate some travel.<o:p></o:p></span></p>
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<span style="font-family:"Helvetica Neue",serif;color:#555555">● Strong interest in teamwork and helping others.<o:p></o:p></span></p>
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<span style="font-size:22.5pt;font-family:"inherit",serif;color:#333333;font-weight:normal">Requirements<o:p></o:p></span></h2>
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<span style="font-family:"Helvetica Neue",serif;color:#555555">● Bachelor’s degree, preferably in an earth science discipline.<o:p></o:p></span></p>
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<span style="font-family:"Helvetica Neue",serif;color:#555555">● Two years of relevant experience.<o:p></o:p></span></p>
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<span style="font-family:"Helvetica Neue",serif;color:#555555">● Strong oral and written communication skills.<o:p></o:p></span></p>
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<span style="font-family:"Helvetica Neue",serif;color:#555555">● Aptitude for problem solving and attention to detail.<o:p></o:p></span></p>
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<span style="font-family:"Helvetica Neue",serif;color:#555555">● Ability to provide efficient and thorough internal and external customer support and satisfaction.<o:p></o:p></span></p>
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<span style="font-family:"Helvetica Neue",serif;color:#555555">● Ability to work on multiple teams that have diverse missions and operating styles.<o:p></o:p></span></p>
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<span style="font-family:"Helvetica Neue",serif;color:#555555">● Ability to work independently in an unstructured, collaborative environment.<o:p></o:p></span></p>
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<span style="font-family:"Helvetica Neue",serif;color:#555555">● Ability to clearly communicate scientific and technical information.<o:p></o:p></span></p>
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<span style="font-family:"Helvetica Neue",serif;color:#555555">● Ability to organize, manage, and track simultaneous and continuing unresolved tasks.<o:p></o:p></span></p>
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<span style="font-family:"Helvetica Neue",serif;color:#555555">● Training or experience in using remotely sensed data and satellite image analysis.<o:p></o:p></span></p>
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<span style="font-family:"Helvetica Neue",serif;color:#555555">● Familiarization with data visualization and analysis packages.<o:p></o:p></span></p>
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<span style="font-family:"Helvetica Neue",serif;color:#555555"> <o:p></o:p></span></p>
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<span style="font-family:"Helvetica Neue",serif;color:#555555">DESIRABLE SKILLS<o:p></o:p></span></p>
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<span style="font-family:"Helvetica Neue",serif;color:#555555">● Master’s degree, preferably in an earth science discipline.<o:p></o:p></span></p>
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<span style="font-family:"Helvetica Neue",serif;color:#555555">● Customer service experience.<o:p></o:p></span></p>
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<span style="font-family:"Helvetica Neue",serif;color:#555555">● Experience using GIS software packages.<o:p></o:p></span></p>
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<span style="font-family:"Helvetica Neue",serif;color:#555555">● Knowledge of Unix.<o:p></o:p></span></p>
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<span style="font-family:"Helvetica Neue",serif;color:#555555">● Experience working with programming languages, such as Matlab, Python, and/or IDL.<o:p></o:p></span></p>
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<span style="font-size:22.5pt;font-family:"inherit",serif;color:#333333;font-weight:normal">Application Materials<o:p></o:p></span></h2>
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<strong><span style="font-family:"Helvetica Neue",serif;color:#555555">Special Instructions to Applicants:</span></strong><span style="font-family:"Helvetica Neue",serif;color:#555555"> The University of Colorado Boulder conducts background checks on all final
applicants being considered for employment, prior to the issuance of an offer letter. The University of Colorado Boulder is committed to providing a safe and productive learning, living and working community. To achieve this goal, we conduct background investigations
for all final applicants being considered for employment. Background investigations include a criminal history record check, and an EPLS (Excluded Parties List System) check. The Immigration Reform and Control Act requires that verification of employment eligibility
be documented for all new employees by the end of the third day of work. The University of Colorado is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained faculty and staff. In compliance with applicable
laws and in furtherance of its commitment to fostering an environment that welcomes and embraces diversity, the University of Colorado does not discriminate on the basis of race, color, creed, religion, national origin, sex (including pregnancy), disability,
age, veteran status, sexual orientation, gender identity or expression, genetic information, political affiliation or political philosophy in its programs or activities, including employment, admissions, and educational programs. Inquiries may be directed
to the Boulder Campus Title IX Coordinator by calling 303-492-2127. In accordance with the Americans with Disabilities Act, alternative formats of this ad can be provided upon request for individuals with disabilities by contacting Human Resources at <a href="mailto:adacoordinator@colorado.edu"><b><span style="color:#434886">adacoordinator@colorado.edu</span></b></a>. <o:p></o:p></span></p>
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<strong><span style="font-family:"Helvetica Neue",serif;color:#555555">Application Materials Required:</span></strong><span style="font-family:"Helvetica Neue",serif;color:#555555"> Cover Letter, Resume/CV, Reference Letters (Not Confidential), Unofficial transcript(s) <o:p></o:p></span></p>
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<strong><span style="font-family:"Helvetica Neue",serif;color:#555555">Application Materials Instructions:</span></strong><span style="font-family:"Helvetica Neue",serif;color:#555555"> Applicants must complete the Faculty/University Staff and EEO Data (application)
form, and upload the following required documents: 1 – Cover Letter; 2 – CV; 3 – The document uploaded for Proof of Degree can be a Transcript which shows the date the degree was conferred; Copy of Diploma; or official letter from the Registrar or the Dean
of the School or College conferring the degree; 4 –A non-confidential letter of reference This position is eligible for medical, dental and life insurance, retirement benefits programs, and is eligible for monthly vacation and sick leave accruals.<o:p></o:p></span></p>
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<span style="font-size:14.5pt;font-family:"inherit",serif;color:#D4D4D4;font-weight:normal">Job Number<o:p></o:p></span></h2>
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<p class="MsoNormal"><span style="font-family:"Helvetica Neue",serif;color:#333333">13721</span><span style="font-size:12.0pt;font-family:"Helvetica Neue",serif;color:#333333"><o:p></o:p></span></p>
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<span style="font-size:14.5pt;font-family:"inherit",serif;color:#D4D4D4;font-weight:normal">Date Posted<o:p></o:p></span></h2>
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<p class="MsoNormal"><span class="date-display-single"><span style="font-family:"Helvetica Neue",serif;color:#333333">Wednesday, May 30, 2018</span></span><span style="font-size:12.0pt;font-family:"Helvetica Neue",serif;color:#333333"><o:p></o:p></span></p>
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<span style="font-size:14.5pt;font-family:"inherit",serif;color:#D4D4D4;font-weight:normal">Position<o:p></o:p></span></h2>
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<p class="MsoNormal"><span style="font-family:"Helvetica Neue",serif;color:#333333">Professional Research Assistant</span><span style="font-size:12.0pt;font-family:"Helvetica Neue",serif;color:#333333"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Helvetica Neue",serif;color:#333333"><o:p> </o:p></span></p>
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<span style="font-size:10.5pt;font-family:"Helvetica Neue",serif;color:white"><a href="https://cu.taleo.net/careersection/2/jobdetail.ftl?job=13721" target="_blank"><span style="color:white">Apply</span></a><o:p></o:p></span></p>
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