<div dir="ltr"><div>Sea-Bird Scientific is looking to fill a Customer Support position. For more information contact Adam Dutton (<a href="mailto:adutton@seabird.com">adutton@seabird.com</a>) or view the full description at: <a href="https://danaher.taleo.net/careersection/external/jobdetail.ftl?job=SEA000160&lang=en&sns">https://danaher.taleo.net/careersection/external/jobdetail.ftl?job=SEA000160&lang=en&sns</a></div><div><h1 class="gmail-no-change-header" style="font-size:1em;margin:0px;padding:0px;color:rgb(0,0,0);font-family:"helvetica neue",arial,verdana,sans-serif"><span class="gmail-inline"> </span></h1><div class="gmail-mastercontentpanel3" style="color:rgb(0,0,0);font-family:"helvetica neue",arial,verdana,sans-serif;font-size:11px"><table cellpadding="0" cellspacing="0" class="gmail-tablelist" style="border:0px;font-size:1em;width:1574px"><tbody><tr id="gmail-requisitionDescriptionInterface.ID3315.row.row1" class="gmail-ftlrow" title=""><td class="gmail-columnfull" style="padding-right:10px;vertical-align:top;width:1363px"><div class="editablesection"><div id="gmail-requisitionDescriptionInterface.ID1530.row1" class="gmail-contentlinepanel" title=""><span id="gmail-requisitionDescriptionInterface.reqTitleLinkAction.row1" class="gmail-titlepage" title="" style="font-size:1.6em;font-weight:bold">Customer Support II</span><span id="gmail-requisitionDescriptionInterface.ID1541.row1" class="gmail-titlepage" title="" style="font-size:1.6em;font-weight:bold">-</span><span id="gmail-requisitionDescriptionInterface.reqContestNumberValue.row1" class="gmail-titlepage" title="" style="font-size:1.6em;font-weight:bold">SEA000160</span></div></div></td></tr></tbody></table></div></div><div><br></div><div><h2 class="gmail-no-change-header-inline" style="font-size:1em;margin:0px;padding:0px;display:inline;color:rgb(0,0,0);font-family:"helvetica neue",arial,verdana,sans-serif"><div id="gmail-requisitionDescriptionInterface.ID1636.row1" class="gmail-inlinepanel" title="" style="display:inline"><span class="gmail-subtitle" style="display:inline;font-size:1.2em">Description</span></div></h2><span class="gmail-blockpanel" style="display:block;color:rgb(0,0,0);font-family:"helvetica neue",arial,verdana,sans-serif;font-size:11px"><span class="gmail-"> </span></span><span id="gmail-requisitionDescriptionInterface.ID1663.row1" class="gmail-text" title="" style="display:inline;padding:0px;color:rgb(0,0,0);font-size:1.2em;font-family:"helvetica neue",arial,verdana,sans-serif"><div><font size="2" face="Arial">The primary role of this position is to provide professional, prompt and accurate technical support to all Internal and External Customers, for Sea-Bird Scientific products. The Customer Support II position serves as the point of contact for customers, both foreign and domestic, providing a high level of technical support. The position is responsible for fielding basic to complex requests from clients on instrument use, troubleshooting, application, maintenance and best practices. The Customer Support II position is responsible for answering high level data questions and fields the majority of escalated support questions from other customer support positions. This position may involve mentoring and guidance of other associates.</font></div><div> </div><div><font size="2" face="Arial">The Customer Support II position not only focuses on the technical nature of the job, but also has a strong focus on customer face to face interaction in both a formal and non-formal teaching environment. This position also uses the information acquired from close customer relations to formulate reports and feedback to mechanical design and software engineers.</font></div><div><font size="2" face="Arial"> </font></div></span></div><div><br></div><div><br></div></div>